Linguistic Stereotyping in Older Adults’ Perceptions of Health Care Aides

References

• Anderson, L. M., Scrimshaw, S. C., Fullilove, M. T., Fielding, J. E., & Normand, J. (2003). Culturally competent healthcare systems: A systematic review. American Journal of Preventive Medicine, 24(3), S68–S79. doi:10.1016/S0749-3797(02)00657-8
   PubMed Web of Science ®Google Scholar
• Appelbaum, P. S., & Grisso, T. (2001). The MacArthur competence assessment tool for clinical research (MacCAT-CR). Sarasota, FL: Professional Resource Press.
   Google Scholar
• Beach, M. C., Price, E. G., Gary, T. L., Robinson, K. A., Gozu, A., Palacio, A., & Cooper, L. A. (2005). Cultural competence: A systematic review of health care provider educational interventions. Medical Care, 43, 356–373. doi:10.1097/01.mlr.0000156861.58905.96
   PubMed Web of Science ®Google Scholar
• Blair, I. V., Steiner, J. F., & Havranek, E. P. (2011). Unconscious (implicit) bias and health disparities: Where do we go from here? The Permanente Journal, 15, 71–78.
   PubMedGoogle Scholar
• Boulet, J. R., Van Zanten, M., McKinley, D. W., & Gary, N. E. (2001). Evaluating the spoken English proficiency of graduates of foreign medical schools. Medical Education, 35, 767–773. doi:10.1046/j.1365-2923.2001.00998.x
   PubMed Web of Science ®Google Scholar
• Bradac, J. J., Cargile, A. C., & Hallett, J. S. (2001). Language attitudes: Retrospect, conspect, and prospect. In W. P. Robinson & H. Giles (Eds.), The new handbook of language and social psychology (pp. 137–158). Chichester, UK: John Wiley.
   Google Scholar
• Cameron, R. (1998). A language focused needs analysis for ESL-speaking nursing students in class and clinic. Foreign Language Annals, 31, 203–218. doi:10.1111/flan.1998.31.issue-2
   Web of Science ®Google Scholar
• Campbell-Kibler, K. (2007). Accent, (ing), and the social logic of listener perceptions. American Speech, 82, 32–64. doi:10.1215/00031283-2007-002
   Web of Science ®Google Scholar
• Castillo-Page, L. (2010). Diversity in the physician workforce: Facts and figures 2010.Washington, DC: Association of American Medical Colleges. Retrieved from https://members.aamc.org/eweb/upload/Diversity_in_the_Physician_Workforce_Facts_and _Figures_2010.pdf
   Google Scholar
• Clearfield, E., & Batalova, J. (2007). Foreign-born health-care workers in the United States. Migration Policy Institute. Retrieved from http://www.migrationinformation.org/usfocus/display.cfm?ID=583#4
   Google Scholar
• Crofton, C., Darby, C., Farquhar, M., & Clancy, C. M. (2005). The CAHPS hospital survey: Development, testing, and use. Joint Commission Journal of Quality and Patient Safety, 31, 655–659.
   PubMedGoogle Scholar
• Duff, P., Wong, P., & Early, M. (2000). Learning language for work and life: The linguistic socialization of immigrant Canadians seeking careers in healthcare. Canadian Modern Language Review, 57, 9–57. doi:10.3138/cmlr.57.1.9
   Web of Science ®Google Scholar
• Geron, S. M., Smith, K., Tennstedt, S., Jette, A., Chassler, D., & Kasten, L. (2000). The home care satisfaction measure: A client-centered approach to assessing the satisfaction of frail older adults with home care services. Journals of Gerontology Series B: Psychological Sciences and Social Sciences, 55(5), S259-S270. doi:10.1093/geronb/55.5.S259
   PubMed Web of Science ®Google Scholar
• Hegner, B. R., Acello, B., & Caldwell, E. (2008). Nursing assistant: A nursing process approach. Clifton Park, NY: Delmar.
   Google Scholar
• Hesse, B. W., Nelson, D. E., Kreps, G. L., Croyle, R. T., Arora, N. K., Rimer, B. K., & Viswanath, K. (2005). Trust and sources of health information. Archives of Internal Medicine, 165, 2618–2624. doi:10.1001/archinte.165.22.2618
   PubMed Web of Science ®Google Scholar
• Johnson, F. L. (2000). Speaking culturally: Language diversity in the United States. Thousand Oaks, CA: Sage.
   Google Scholar
• Kang, O. (2008). Ratings of L2 oral performance in English relative impact of rater characteristics and acoustic measures of accentedness. ( Unpublished doctoral dissertation). University of Georgia, Athens, Georgia.
   Google Scholar
• Kang, O., & Rubin, D. L. (2009). Reverse linguistic stereotyping: Measuring the effect of listener expectations on speech evaluation. Journal of Language and Social Psychology, 28, 441–456. doi:10.1177/0261927X09341950
   Web of Science ®Google Scholar
• Kang, O., & Rubin, D. L. (2014). Listener expectations, reverse linguistic stereotyping, and individual background factors in social judgments and oral performance assessment. In J. Levis & A. Moyer (Eds.), Social influences in L2 pronunciation (pp. 219–238). Berlin, Germany: De Gruyter Mouton.
   Google Scholar
• Komaromy, M., Grumbach, K., Drake, M., Lurie, N., Keane, D., & Bindman, A. B. (1996). The role of Black and Hispanic physicians in providing health care for underserved populations. New England Journal of Medicine, 334, 1305–1310. doi:10.1056/NEJM199605163342006
   PubMed Web of Science ®Google Scholar
• Lambert, W. E., Hodgson, R. C., Gardner, R. C., & Fillenbaum, S. (1960). Evaluational reactions to spoken languages. Journal of Abnormal and Social Psychology, 60, 44–51. doi:10.1037/h0044430
   PubMed Web of Science ®Google Scholar
• Lindemann, S. (2002). Listening with an attitude: A model of native-speaker comprehension of non-native speakers in the United States. Language in Society, 31, 419–441. doi:10.1017/S0047404502020286
   Web of Science ®Google Scholar
• Lippi-Green, R. (2012). English with an Accent: Language, ideology, and discrimination in the United States (2nd ed.). New York, NY: Routledge.
   Google Scholar
• Mesirow, K. M., Klopp, A., & Olson, L. L. (1998). Improving certified nurse aide retention: A long-term care management challenge. Journal of Nursing Administration, 28, 56–61. doi:10.1097/00005110-199803000-00011
   PubMed Web of Science ®Google Scholar
• Moreno, G., Walker, K. O., Morales, L. S., & Grumback, K. (2011). Do physicians with self-reported non-English fluency practice in linguistically disadvantaged communities? Journal of General Internal Medicine, 26, 512–517.
   PubMed Web of Science ®Google Scholar
• Moy, E., & Bartman, B. A. (1995). Physician race and care of minority and medically indigent patients. The Journal of the American Medical Association, 273, 1515–1520. doi:10.1001/jama.1995.03520430051038
   PubMed Web of Science ®Google Scholar
• Niedzielski, N. (1999). The effect of social information on the perception of sociolinguistic variables. Journal of Language and Social Psychology, 18, 62–85. doi:10.1177/0261927X99018001005
   Web of Science ®Google Scholar
• Rubin, D. L. (2002). Help! My teacher (or physician or boss) can’t talk English. In J. Martin, T. Nakayama, & L. Flores (Eds.), Readings in intercultural communication (pp. 127–137). Boston, MA: McGraw Hill.
   Google Scholar
• Rubin, D. L., Healy, P., Zath, R. C., Gardiner, T. C., & Moore, C. P. (1997). Non-native physicians as message sources: Effects of accent and ethnicity on patients’ responses to AIDS prevention counseling. Health Communication, 9, 351–368. doi:10.1207/s15327027hc0904_4
   Web of Science ®Google Scholar
• Ryan, E. B., & Butler, R. N. (1996). Communication, aging and health: Toward understanding health provider relationships with older clients. Health Communication, 8, 191–197. doi:10.1207/s15327027hc0803_1
   Web of Science ®Google Scholar
• Ryosho, N. (2011). Experiences of racism by female minority and immigrant nursing assistants. Affilia, 26, 59–71. doi:10.1177/0886109910392519
   Web of Science ®Google Scholar
• Shim, J. K. (2010). Cultural health capital: A theoretical approach to understanding health care interactions and the dynamics of unequal treatment. Journal of Health and Social Behavior, 51, 1–15. doi:10.1177/0022146509361185
   PubMed Web of Science ®Google Scholar
• Street, R. L. (2001). Active patients as powerful communicators: The linguistic foundations of participation in health care. In W. P. Robinson & H. Giles (Eds.), Handbook of language and social psychology (pp. 541–560). Chichester, UK: John Wiley.
   Google Scholar
• Vargas Bustamante, A., & Chen, J. (2011). Physicians cite hurdles ranging from lack of coverage to poor communication in providing high-quality care to Latinos. Health Affairs, 30, 1921–1929. doi:10.1377/hlthaff.2011.0344
   Web of Science ®Google Scholar
• White, A. A. (2011). Seeing patients: Unconscious bias in health care. Cambridge, MA: Harvard University Press.
   Google Scholar
• Williams, F. (1976). Explorations in the language attitudes of teachers. Rowley, MA: Newbury House.
   Google Scholar
• Wolff, J. L., Giovannetti, E. R., Boyd, C. M., Reider, L., Palmer, S., Scharfstein, D., & Boult, C. (2010). Effects of guided care on family caregivers. Gerontologist, 50, 459–470. doi:10.1093/geront/gnp124
   PubMed Web of Science ®Google Scholar
• Woloshin, S., Schwartz, L. M., Katz, S. J., & Welch, H. G. (1997). Is language a barrier to the use of preventive services? Journal of General Internal. Medicine, 12, 472–477.
   Web of Science ®Google Scholar
• Zahn, C. J., & Hopper, R. (1985). Measuring language attitudes: The speech evaluation instrument. Journal of Language and Social Psychology, 4, 113–123. doi:10.1177/0261927X8500400203
   Google Scholar