References
- Amer, A., & Fischer, H. (2009). “Don’t call me ‘Mom’”: How parents want to be greeted by their pediatrician. Clinical Pediatrics, 48, 720–722. doi:10.1177/0009922809333973
- Griffith, C. H., Wilson, J. F., Langer, S., & Haist, S. A. (2003). House staff nonverbal communication skills and standardized patient satisfaction. Journal of General Internal Medicine, 18, 170–174. doi:10.1046/j.1525-1497.2003.10506.x
- Kurtz, S., Silverman, J., Benson, J., & Draper, J. (2003). Marrying content and process in clinical method teaching: Enhancing the Calgary-Cambridge guides. Academic Medicine, 78, 802–809. doi:10.1097/00001888-200308000-00011
- Laird, J. E., Tolentino, J. C., & Gray, C. (2013). Patient greeting preferences for themselves and their providers in a military family medicine clinic. Military Medicine, 178, 1111–1114. doi:10.7205/MILMED-D-12-00360
- Makoul, G., Zick, A., & Green, M. (2007). An evidence-based perspective on greetings in medical encounters. Archives of Internal Medicine, 167, 1172–1176. doi:10.1001/archinte.167.11.1172
- Nicolai, J., Demmel, R., & Farsch, K. (2010). Effects of mode of presentation on ratings of empathic communication in medical interviews. Patient Education and Counseling, 80, 76–79. doi:10.1016/j.pec.2009.10.014
- Organization for Economic Cooperation and Development. (2015). Health at a glance 2015 (pp. 160–161). Paris, France: OECD Publishing.
- Silverman, J., & Kinnersley, P. (2010). Doctors’ non-verbal behaviour in consultations: Look at the patient before you look at the computer. British Journal of General Practice, 571, 76–78. doi:10.3399/bjgp10X482293
- Wallace, L. S., Cassada, D. C., Ergen, W. F., & Goldman, M. H. (2009). Setting the stage: Surgery patients’ expectations for greetings during routine office visits. Journal of Surgical Research, 157, 91–95. doi:10.1016/j.jss.2009.03.065