Investigating the Association Between Internet Health Information Use and Patient Willingness to Communicate with Health Care Providers

References

• Anderson, J. G. (2004). Consumers of e-health: Patterns of use and barriers. Social Science Computer Review, 22, 242–248. doi:10.1177/0894439303262671
   Web of Science ®Google Scholar
• Anderson, J. G., Rainey, M. R., & Eysenbach, G. (2003). The impact of cyberHealthcare on the physician-patient relationship. Journal of Medical Systems, 27, 67–84. doi:10.1023/A:1021061229743
   PubMed Web of Science ®Google Scholar
• Ayers, S. L., & Kronenfeld, J. J. (2007). Chronic illness and health-seeking information on the Internet. Health: An Interdisciplinary Journal for the Social Study of Health, Illness and Medicine, 11, 327–347. doi:10.1177/1363459307077547
   Web of Science ®Google Scholar
• Baker, S. C., & MacIntyre, P. D. (2000). Effects of gender and immersion on communication and second language orientations. Language Learning, 50, 311–341. doi:10.1111/0023-8333.00119
   Web of Science ®Google Scholar
• Baker, S. C., & Watson, B. M. (2015). How patients perceive their doctors’ communication: Implications for patient willingness to communicate. Journal of Language and Social Psychology, 34, 621–639. doi:10.1177/0261927x15587015
   Web of Science ®Google Scholar
• Bolster, D., & Manias, E. (2009). Person-centred interactions between nurses and patients during medication activities in an acute hospital setting: Qualitative observation and interview study. International Journal of Nursing Studies, 47, 154–165. doi:10.1016/j.ijnurstu.2009.05.021
   PubMed Web of Science ®Google Scholar
• Broom, A. F. (2005). The e-male: Prostate cancer masculinity and online support as a challenge to medical expertise. Journal of Sociology, 41, 87–104. doi:10.1177/1440783305050965
   Web of Science ®Google Scholar
• Chiu, Y. (2011). Probing, impelling, but not offending doctors: The role of the Internet as an information source for patients’ interactions with doctors. Qualitative Health Research, 21, 1658–1666. doi:10.1177/1049732311417455
   PubMed Web of Science ®Google Scholar
• Clément, R., Baker, S. C., & MacIntyre, P. D. (2003). Willingness to communicate in a second language: The effects of context, norms, and vitality. Journal of Language and Social Psychology, 22, 190–209. doi:10.1177/0261927X03022002003
   Web of Science ®Google Scholar
• Conham, W. W. (2003). Is the doctor online? Information Today, 20, 29–31.
   Google Scholar
• Delaney, J. J., & Martin, D. (2017). Therapy, enhancement, and medicine: Challenges for the doctor–Patient relationship and patient safety. Journal of Business Ethics, 146, 831–844. doi:10.1007/s10551-016-3042-9
   Web of Science ®Google Scholar
• Epstein, R. M., & Street, R. L. (2011a). Shared mind: Communication, decision-making, and autonomy in serious illness. The Annals of Family Medicine, 9, 454–461. doi:10.1370/afm.1301
   PubMed Web of Science ®Google Scholar
• Epstein, R. M., & Street, R. L. (2011b). The values and value of patient-centered care. The Annals of Family Medicine, 9, 100–103. doi:10.1370/afm.1239
   PubMed Web of Science ®Google Scholar
• Erdem, S. A., & Harrison-Walker, J. (2006). The role of the Internet in physician-patient relationships: The issue of trust. Business Horizons, 49, 387–393. doi:10.1016/j.bushor.2006.01.003
   Google Scholar
• Eysenbach, G. (2003). The impact of the Internet on cancer outcomes. CA: A Cancer Journal for Clinicians, 53, 356–371. doi:10.3322/canjclin.53.6.356
   PubMed Web of Science ®Google Scholar
• Fox, S., & Raine, L. (2002). Vital decisions: How Internet users decide what information to trust when they or their loved ones are sick. Plus a guide from the medical library association about smart health-search strategies and good web sites. Washington, DC: Pew Internet & American Life Project. Retrieved from http://www.pewinternet.org/2002/05/22/vital-decisions-a-pew-internet-health-report/
   Google Scholar
• Gilmour, J., Hanna, S., Chan, H., Strong, A., & Huntington, A. (2014). Engaging with patient online health information use: A survey of primary health care nurses. Sage Open, 4(3), 1–10. doi:10.1177/2158244014550617
   Google Scholar
• Gilmour, J., Huntington, A., Broadbent, R., Strong, A., & Hawkins, M. (2012). Nurses’ use of online health information in medical wards. Journal of Advanced Nursing, 68, 1349–1358. doi:10.1111/j.1365-2648.2011.05845.x
   PubMed Web of Science ®Google Scholar
• Hardey, M. (2001). E-health: The Internet and the transformation of patients into consumers and producers of health knowledge. Information, Communication & Society, 4, 388–405. doi:10.1080/713768551
   Google Scholar
• Hirji, F. (2004). Freedom or folly? Canadians and the consumption of online health information. Information, Communication & Society, 7, 445–465. doi:10.1080/1369118042000305593
   Google Scholar
• Jadad, A. R., Haynes, R. B., Hunt, D., & Browman, G. P. (2000). The Internet and evidence-based decision-making: A needed synergy for efficient knowledge management in health care. CMAJ, 162, 362–365.
   PubMed Web of Science ®Google Scholar
• Kiley, R. (2002). Does the Internet harm health? Some evidence exits that the Internet does harm health. BMJ, 26, 238–239. doi:10.1136/bmj.324.7331.238a
   Google Scholar
• Kivits, J. (2004). Researching the informed patient. Information, Communication & Society, 7, 510–530. doi:10.1080/1369118042000305629
   Google Scholar
• Kivits, J. (2006). Informed patients and the Internet: A mediated context for consultations with health professionals. Journal of Health Psychology, 11, 269–282. doi:10.1177/1359105306061186
   PubMed Web of Science ®Google Scholar
• Laugesen, J., Hassanein, K., & Yuan, Y. (2015). The impact of Internet health on patient compliance: A research model and an empirical study. Journal of Medical Internet Research, 17, E143. doi:10.2196/jmir.4333
   PubMed Web of Science ®Google Scholar
• Lupianez-Villanueva, F., Hardey, M., Torrent, J., & Ficapal, P. (2011). The integration of information and communication technology into nursing. International Journal of Medical Informatics, 80, 133–140. doi:10.1016/j.ijmedinf.2010.11.001
   PubMed Web of Science ®Google Scholar
• MacIntyre, P. D., Baker, S. C., Clément, R., & Conrod, S. (2001). Willingness to communicate, social support, and language-learning orientations of immersion students. Studies in Second Language Acquisition, 23, 369–388. doi:10.1017/S0272263101003035
   Google Scholar
• MacIntyre, P. D., Dörnyei, Z., Clément, R., & Noels, K. (1998). Conceptualizing willingness to communicate in a L2: A situational model of L2 confidence and affiliation. The Modern Language Journal, 82, 545–562. doi:10.1111/j.1540-4781.1998.tb05543.x
   Web of Science ®Google Scholar
• McCabe, C. (2004). Nurse–Patient communication: An exploration of patients’ experiences. Journal of Clinical Nursing, 13, 41–49. doi:10.1111/j.1365-2702.2004.00817.x
   PubMed Web of Science ®Google Scholar
• McCroskey, J. C. (1984). The communication apprehension perspective. In J. A. Daly & J. C. McCroskey (Eds.), Avoiding communication: Shyness, reticence, and communication apprehension (pp. 13–38). Beverly Hills, CA: Sage.
   Google Scholar
• McCroskey, J. C., & Baer, J. E., (1985, November). Willingness to communicate: The construct and its measurement. Paper presented at the meeting of the Speech Communication Association, Denver, CO.
   Google Scholar
• McCroskey, J. C., & Richmond, V. P. (1990). Willingness to communicate: Differing cultural perspectives. Southern Communication Journal, 56, 72–77. doi:10.1080/10417949009372817
   Google Scholar
• McCroskey, J. C., & Richmond, V. P. (1991). Willingness to communicate: A cognitive perspective. In M. Booth-Butterfield (Ed.), Communication, cognition and anxiety (pp. 19–37). Newbury Park, CA: Sage.
   Google Scholar
• McMullan, M. (2006). Patients using the Internet to obtain health information: How this affects the patient-health professional relationship. Patient Education and Counseling, 63, 24–28. doi:10.1016/j.pec.2005.10.006
   PubMed Web of Science ®Google Scholar
• Morahan-Martin, J. M. (2004). How Internet users find, evaluate, and use online health information: A cross-cultural review. CyberPsychology & Behavior, 7, 497–510. doi:10.1089/cpb.2004.7.497
   PubMedGoogle Scholar
• Nettleton, S., Burrows, R., & O’Malley, L. (2005). The mundane realities of the everyday lay use of the Internet for health, and their consequences for media convergence. Sociology of Health and Illness, 27, 972–992. doi:10.1111/j.1467-9566.2005.00466.x
   PubMed Web of Science ®Google Scholar
• Parsons, T. (1951). The social system. Glenco, IL: Free Press.
   Google Scholar
• Pletneva, N., Cruchet, S., Simonet, M. A., Kajiwara, M., & Boyer, C. (2011, August). Results of the 10th HON survey on health and medical Internet use. Paper presented at Medical Informatics Europe. Retrieved from https://www.hon.ch/Global/pdf/MIE2011/Results10thHONSurvey.pdf
   Google Scholar
• Potts, H. W. W., & Wyatt, J. C. (2002). Survey of doctors’ experience of patients using the Internet. Journal of Medical Internet Research, 4, E5. doi:10.2196/jmir.4.1.e5
   PubMed Web of Science ®Google Scholar
• Silver, M. P. (2015). Patient perspectives on online health information and communication with doctors: A qualitative study of patients 50 years old and over. Journal of Medical Internet Research, 17, E19. doi:10.2196/jmir.3588
   PubMed Web of Science ®Google Scholar
• Smith, A. E., & Humphreys, M. S. (2006). Evaluation of unsupervised semantic mapping of natural language with Leximancer concept mapping. Behavior Research Methods, 38, 262–279. doi:10.3758/BF03192778
   PubMed Web of Science ®Google Scholar
• Sommerhalder, K., Abraham, A., Zufferey, M. C., Barth, J., & Abel, T. (2009). Internet information and medical consultations: Experiences from patients’ and physicians’ perspectives. Patient Education Counseling, 77, 266–271. doi:10.1016/j.pec.2009.03.028
   PubMed Web of Science ®Google Scholar
• Stevenson, F. A., Kerr, C., Murray, E., & Nazareth, I. (2007). Information from the Internet and the doctor-patient relationship: The patient perspective - a qualitative study. BMC Family Practice, 8, 47. doi:10.1186/1471-2296-8-47
   PubMed Web of Science ®Google Scholar
• Swee-Lin Tan, S., & Goonawardene, N. (2017). Internet health information seeking and the patient-physician relationship: A systematic review. Journal of Medical Internet Research, 19, E9. doi:10.2196/jmir.5729
   PubMed Web of Science ®Google Scholar
• Townsend, A., Leese, J., Adam, P., McDonald, M., Li, L. C., Kerr, S., & Backman, C. L. (2015). Ehealth, participatory medicine, and ethical care: A focus group study of patients’ and health care providers’ use of health-related Internet information. Journal of Medical Internet Research, 17, E155. doi:10.2196/jmir.3792
   PubMed Web of Science ®Google Scholar
• Watson, B. M., & Gallois, C. (2004). Emotional expression as a sociolinguistic strategy: Its importance in medical interactions. In S. H. Ng, C. N. Candlin, & C. Y. Chiu (Eds.), Language matters: Communication, culture and identity (pp. 63–84). Kowloon, HK: City University of Hong Kong Press.
   Google Scholar
• Wilson, S. M. (1999). Impact of the Internet on primary care staff in Glasgow. Journal of Medical Internet Research, 1, E7. doi:10.2196/jmir.1.2.e7
   PubMed Web of Science ®Google Scholar