3,268
Views
12
CrossRef citations to date
0
Altmetric
Research Article

Practitioners’ Dilemmas and Strategies in Decision-Making Conversations Where Patients and Companions Take Divergent Positions on a Healthcare Measure: An Observational Study Using Conversation Analysis

ORCID Icon, &

References

  • Albrecht, T. L., Eggly, S. S., & Ruckdeschel, J. C. (2010). Communicating with relatives/companions about cancer care. In D. W. Kissane, B. D. Bultz, P. N. Butow, & I. G. Finlay (Eds.), Handbook of communication in oncology and palliative care (pp. 157–164). Oxford University Press.
  • Barnes, R. K. (2018). Preliminaries to treatment recommendations in UK primary care: A vehicle for shared decision making? Health Communication, 33(11), 1366–1376. https://doi.org/10.1080/10410236.2017.1350915
  • Blair, L., & Legare, F. (2015). Is shared decision making a utopian dream or an achievable goal? Patient-Patient Centered Outcomes Research, 8(6), 471–476. https://doi.org/10.1007/s40271-015-0117-0
  • Clayman, M. L., Roter, D., Wissow, L. S., & Bandeen-Roche, K. (2005). Autonomy-related behaviors of patient companions and their effect on decision-making activity in geriatric primary care visits. Social Science & Medicine, 60(7), 1583–1591. https://doi.org/10.1016/j.socscimed.2004.08.004
  • Clayman, S. E. (2002). Sequence and solidarity. In S. R. Thye (Ed.), Group cohesion, trust and solidarity (pp. 229–253). Emerald.
  • Drew, P. (1997). ‘Open’ class repair initiators in response to sequential sources of troubles in conversation. Journal of Pragmatics, 28(1), 69–101. https://doi.org/10.1016/s0378-2166(97)89759-7
  • Drew, P. (2003). Precision and exaggeration in interaction. American Sociological Review, 68(6), 917–938. https://doi.org/10.2307/1519751
  • Eggly, S., Harper, F. W. K., Penner, L. A., Gleason, M. J., Foster, T., & Albrecht, T. L. (2011). Variation in question asking during cancer clinical interactions: A potential source of disparities in access to information. Patient Education and Counseling, 82(1), 63–68. https://doi.org/10.1016/j.pec.2010.04.008
  • Ekberg, K., Meyer, C., Scarinci, N., Grenness, C., & Hickson, L. (2015). Family member involvement in audiology appointments with older people with hearing impairment. International Journal of Audiology, 54(2), 70–76. https://doi.org/10.3109/14992027.2014.948218
  • Entwistle, V. A., Cribb, A., & Watt, I. S. (2012). Shared decision-making: Enhancing the clinical relevance. Journal of the Royal Society of Medicine, 105(10), 416–421. https://doi.org/10.1258/jrsm.2012.120039
  • Faull, C. (2015). The context and principles of palliative care. In C. Faull, Y. H. Carter, & L. Daniels (Eds.), Handbook of palliative care (2nd ed., pp. 1–21). Blackwell Publishing.
  • Griffin, J. M., Riffin, C., Havyer, R. D., Biggar, V. S., Comer, M., Frangiosa, T. L., & Bangerter, L. R. (2019). Integrating family caregivers of people with Alzheimer’s disease and dementias into clinical appointments: Identifying potential best practices. Journal of Applied Gerontology, 1–11. https://doi.org/10.1177/0733464819880449
  • Holt, L. (2012). Using laugh responses to defuse complaints. Research on Language and Social Interaction, 45(4), 430–448. https://doi.org/10.1080/08351813.2012.726886
  • Ishikawa, H., Roter, D. L., Yamazaki, Y., & Takayama, T. (2005). Physician-elderly patient-companion communication and roles of companions in Japanese geriatric encounters. Social Science & Medicine, 60(10), 2307–2320. https://doi.org/10.1016/j.socscimed.2004.08.071
  • Jefferson, G. (2004). Glossary of transcript symbols with an introduction. In G. H. Lerner (Ed.), Conversation analysis: Studies from the first generation (pp. 13–23). John Benjamins.
  • Laidsaar-Powell, R. C., Butow, P. N., Bu, S., Charles, C., Gafni, A., Lam, W. W. T., Jansen, J., McCaffery, K. J., Shepherd, H. L., Tattersall, M. H. N., & Juraskova, I. (2013). Physician-patient-companion communication and decision-making: A systematic review of triadic medical consultations. Patient Education and Counseling, 91(1), 3–13. https://doi.org/10.1016/j.pec.2012.11.007
  • Land, V., Parry, R., & Seymour, J. (2017). Communication practices that encourage and constrain shared decision making in health-care encounters: Systematic review of conversation analytic research. Health Expectations, 20(6), 1228–1247. https://doi.org/10.1111/hex.12557
  • Legare, F., Stacey, D., Briere, N., Robitaille, H., Lord, M. C., Desroches, S., & Drolet, R. (2014). An interprofessional approach to shared decision making: An exploratory case study with family caregivers of one IP home care team. BMC Geriatrics, 14(1), 1–13. https://doi.org/10.1186/1471-2318-14-83
  • Lindström, A., & Sorjonen, M. L. (2013). Affiliation in conversation. In J. Sidnell & T. Stivers (Eds.), The handbook of conversation analysis (pp. 350–369). Wiley-Blackwell.
  • Makoul, G., & Clayman, M. L. (2006). An integrative model of shared decision making in medical encounters. Patient Education and Counseling, 60(3), 301–312. https://doi.org/10.1016/j.pec.2005.06.010
  • Mondada, L. (2018). Multiple temporalities of language and body in interaction: Challenges for transcribing multimodality. Research on Language and Social Interaction, 51(1), 85–106. https://doi.org/10.1080/08351813.2018.1413878
  • Pomerantz, A. (1980). Telling my side: “Limited access” as a “fishing” device. Sociological Inquiry, 50(3–4), 186–198. https://doi.org/10.1111/j.1475-682X.1980.tb00020.x
  • Pomerantz, A. (1984). Pursuing a response. In J. M. Atkinson & J. Heritage (Eds.), Structures of social action (pp. 152–163). Cambridge University Press.
  • Robinson, J. D. (2003). An interactional structure of medical activities during acute visits and its implications for patients’ participation. Health Communication, 15(1), 27–59. https://doi.org/10.1207/S15327027HC1501_2
  • Sacks, H. (1992). Lectures on conversation (Vol. 2). Blackwell.
  • Schegloff, E. A. (2007). Sequence organization in interaction: A primer in conversation analysis I. Cambridge University Press.
  • Schegloff, E. A., & Sacks, H. (1973). Opening up closings. Semiotica, 8(4), 289–327. https://doi.org/10.1515/semi.1973.8.4.289
  • Sidnell, J., & Stivers, T. (2013). Handbook of conversation analysis. Wiley-Blackwell.
  • Stivers, T., Heritage, J., Barnes, R. K., McCabe, R., Thompson, L., & Toerien, M. (2017). Treatment recommendations as action. Health Communication, 33(11), 1335–1344. https://doi.org/10.1080/10410236.2017.1350913
  • Stivers, T., & Timmermans, S. (2020). Medical authority under siege: How clinicians transform patient resistance into acceptance. Journal of Health and Social Behavior, 61(1), 60–78. https://doi.org/10.1177/2F0022146520902740
  • Street, R. L., & Gordon, H. S. (2008). Companion participation in cancer consultations. Psycho-Oncology, 17(3), 244–251. https://doi.org/10.1002/pon.1225
  • Toerien, M. (2018). Deferring the decision point: Treatment assertions in neurology outpatient consultations. Health Communication, 33(11), 1355–1365. https://doi.org/10.1080/10410236.2017.1350912
  • Troy, E., Doltani, D., & Harmon, D. (2019). The role of a companion attending consultations with the patient. A systematic review. Irish Journal of Medical Science, 188(3), 743–750. https://doi.org/10.1007/s11845-018-1920-0