The Role of Empathy in Jordanian Medical Encounters

References

• Abu Elrob, R. (2019). Doctor-patient interaction in a Jordanian university hospital: A conversation analysis study [Unpublished doctoral dissertation]. University of Huddersfield.
   Google Scholar
• Abu Elrob, R. A. M. (2019). Small talk in Arabic medical encounters: A conversation analytic study. Communication & Medicine, 17(1), 4–6. https://doi.org/10.1558/cam.17885
   Google Scholar
• Abu Elrob, R., & Tawalbeh, A. (2022). The pivotal role of small talk in distance teaching during Covid 19 curfew period. Jordan Journal of Modern Languages and Literature, 14(1), 165–188. https://doi.org/10.47012/jjmll.14.1.9
   Web of Science ®Google Scholar
• Al-Harahsheh, A. (2015). A conversation analysis of self-initiated repair structures in Jordanian spoken Arabic. Discourse Studies, 17(4), 397–414. https://doi.org/10.1177/1461445615578898
   Web of Science ®Google Scholar
• Badarneh, M. A. (2020). Formulaic expressions of politeness in Jordanian Arabic social interactions. In E. Piirainen, N. Filatkina, S. Stumpf & C. Pfeiffer (Eds.), Formulaic language and new data: Theoretical and methodological implications (pp. 151–170). De Gruyter.
   Google Scholar
• Buie, D. H. (1981). Empathy: Its nature and limitations. Journal of the American Psychoanalytic Association, 29(2), 281–307. https://doi.org/10.1177/000306518102900201
   PubMed Web of Science ®Google Scholar
• Burleson, B. R. (1984). Age: Social-cognitive development and the use of comforting strategies. Communication Monographs, 51(2), 140–153. https://doi.org/10.1080/03637758409390190
   Web of Science ®Google Scholar
• Button, G. (1987). Moving out of closings. In G. Button & J. R. Lee (Eds.), Talk and social organization (pp. 101–151). Multilingual Matters.
   Google Scholar
• Bylund, C., & Makoul, G. (2005). Examining empathy in medical encounters: An observational study using the empathic communication coding system. Health Communication, 18(2), 123–140. https://doi.org/10.1207/s15327027hc1802_2
   PubMed Web of Science ®Google Scholar
• Charles, J. A., Ahnfeldt-Mollerup, P., Sondergaard, J., & Troels, K. (2018). Empathy variation in general practice: A survey among general practitioners in Denmark. International Journal of Environmental Research and Public Health, 15(433), 1–15. https://doi.org/10.3390/ijerph15030433
   Google Scholar
• Clayman, S. E., & Gill, V. T. (2011). Conversation analysis. In M. Hardy & A. Bryman (Eds.), The handbook of data analysis (pp. 589–606). Sage.
   Google Scholar
• Clift, R. (2016). Conversation analysis. Cambridge University Press.
   Google Scholar
• Coulehan, J. L., Platt, F. W., Egener, B., Frankel, R., Lin, C.-T., Lown, B., & Salazar, W. H. (2001). “Let me see if I have this right ”: Words that help build empathy. Annals of Internal Medicine, 135(3), 221–227. https://doi.org/10.7326/0003-4819-135-3-200108070-00022
   PubMed Web of Science ®Google Scholar
• Derksen, F., Bensing, J., & Lagro-Janssen, A. (2013). Effectiveness of empathy in general practice: A systematic review. British Journal of General Practice, 63(606), 76–84. https://doi.org/10.3399/bjgp13X660814
   PubMed Web of Science ®Google Scholar
• Eikeland, H., Ornes, K., Finset, A., & Reidar, P. (2014). The physician’s role and empathy – a qualitative study of third year medical students. BMC Medical Education, 14(1), 165. https://doi.org/10.1186/1472-6920-14-165
   PubMedGoogle Scholar
• Greatbatch, D., Heath, C., Luff, P., & Campion, P. (1995). How do desk-top computers affect the doctor-patient interaction? Family Practice, 12(1), 32–36. https://doi.org/10.1093/fampra/12.1.32
   PubMed Web of Science ®Google Scholar
• Halpern, J. (2003). What is clinical empathy? Journal of General Internal Medicine, 18(8), 670–674. https://doi.org/10.1046/j.1525-1497.2003.21017.x
   PubMed Web of Science ®Google Scholar
• Heritage, J. (1984). Garfinkel and ethnomethodology. Polity Press.
   Google Scholar
• Heritage, J. (2005). Conversation analysis and institutional talk. In K. L. Fitch & R. E. Sanders (Eds.), Handbook of language and social interaction (pp. 103–146). Erlbaum.
   Google Scholar
• Hirsch, E. M. (2007). The role of empathy in medicine: A medical student’s perspective. American Medical Association Journal of Ethics, 9(6), 423–427. https://doi.org/10.1001/virtualmentor.2007.9.6.medu1-0706
   Google Scholar
• Huang, M. (2012). Close the interaction: The closing stage in Taiwanese medical encounters [A Thesis for Master of Arts]. National Cheng Kung University.
   Google Scholar
• Mercer, S. W., & Reynolds, W. J. (2002). Empathy and quality of care. British Journal of General Practice, 52(Suppl), 9–13.
   PubMed Web of Science ®Google Scholar
• Park, Y. (2013). Negotiating last-minute concerns in closing Korean medical encounters: The use of gaze, body and talk. Social Science & Medicine, 97, 176–191. https://doi.org/10.1016/j.socscimed.2013.08.027
   PubMed Web of Science ®Google Scholar
• Pedersen, R. (2008). Empathy: A wolf in sheep’s clothing? Medicine, Health Care, and Philosophy, 11(3), 325–335. https://doi.org/10.1007/s11019-007-9104-0
   PubMed Web of Science ®Google Scholar
• Rao, I. N. (2002). How can we improve patient care? Community Eye Health / International Centre for Eye Health, 15(41), 1–3. PMID: 17491890.
   PubMedGoogle Scholar
• Reynolds, W. J. (2000). The measurement and development of empathy in nursing. Ashgate Publishing Limited.
   Google Scholar
• Rieschild, V. (2011). Arabic yacni: Issues of semantic, pragmatic, and indexical translation equivalence. Intercultural Pragmatics, 8(3), 315–346. https://doi.org/10.1515/iprg.2011.016
   Web of Science ®Google Scholar
• Ruusuvuori, J. (2005). ‘Empathy’ and ‘sympathy’ in action: Attending to patients’ troubles in Finnish homeopathic and general practice consultations. Social Psychology Quarterly, 68(3), 204–222. https://doi.org/10.1177/019027250506800302
   Web of Science ®Google Scholar
• Seedhouse, P. (2005). Conversation analysis and language learning. Language Teaching, 48(4), 165–187. https://doi.org/10.1017/S0261444805003010
   Google Scholar
• Steer, R. L., Makoul, G., Arora, N., & Epstein, R. M. (2009). How does communication heal? Pathways linking clinician–patient communication to health outcomes. Patient Education and Counseling, 74(3), 295–301. https://doi.org/10.1016/j.pec.2008.11.015
   PubMed Web of Science ®Google Scholar
• Stivers, T. (2005). Parent resistance to physicians’ treatment recommendations: One resource for initiating a negotiation of the treatment decision. Health Communication, 18(1), 41–74. https://doi.org/10.1207/s15327027hc1801_3
   PubMed Web of Science ®Google Scholar
• Stommel, W., & Molder, H. (2018). Empathically designed responses as a gateway to advice in Dutch counselling calls. Discourse Studies, 20(4), 523–543. https://doi.org/10.1177/1461445618754436
   PubMed Web of Science ®Google Scholar
• Voutilainen, L., Peräkylä, A., & Ruusuvuori, J. (2010). Recognition and interpretation: Responding to emotional experience in psychotherapy. Language and Social Interaction, 43(1), 85–107. https://doi.org/10.1080/08351810903474799
   Web of Science ®Google Scholar