Communication Matters: The Role of Patient-Centered Communication in Improving Old Adults’ Health Competence and Health Outcomes

References

• Alarcon-Ruiz, C. A., Heredia, P., & Taype-Rondan, A. (2019). Association of waiting and consultation time with patient satisfaction: Secondary-data analysis of a national survey in Peruvian ambulatory care facilities. BMC Health Services Research, 19(1), 1–9. https://doi.org/10.1186/s12913-019-4288-6
   PubMedGoogle Scholar
• Arora, N. K., Johnson, P., Gustafson, D. H., Mctavish, F., Hawkins, R. P., & Pingree, S. (2002). Barriers to information access, perceived health competence, and psychosocial health outcomes: Test of a mediation model in a breast cancer sample. Patient Education and Counseling, 47(1), 37–46. https://doi.org/10.1016/s0738-3991(01)00170-7
   PubMed Web of Science ®Google Scholar
• Austin, J. D., Robertson, M. C., Shay, L. A., & Balasubramanian, B. A. (2019). Implications for patient-provider communication and health self-efficacy among cancer survivors with multiple chronic conditions: Results from the Health Information National Trends Survey. Journal of Cancer Survivorship, 13(5), 663–672. https://doi.org/10.1007/s11764-019-00785-7
   PubMed Web of Science ®Google Scholar
• Bakes, M. M., Mayr, U., Borchelt, M., Maas, I., & Wilms, H. -U. (1993). Everyday competence in old and very old age: An interdisciplinary perspective. Ageing and Society, 13(4), 657–680. https://doi.org/10.1017/s0144686x00001392
   Google Scholar
• Baltes, P. B. (1993). The aging mind: Potential and limits. The Gerontologist, 33(5), 580–594. https://doi.org/10.1093/geront/33.5.580
   PubMed Web of Science ®Google Scholar
• Bashir, A., & Strekalova, Y. (2017). Assessing the role of patient-centered communication and health information literacy in cancer prevention self-efficacy: An analysis using 2014 Health Information National Trends Survey (HINTS). APHA 2017 Annual Meeting & Expo (Nov. 4-Nov. 8). APHA. https://apha.confex.com/apha/2017/meetingapi.cgi/Paper/387619?filename=2017_Abstract387619.html&template=Word
   Google Scholar
• Blanch-Hartigan, D., Chawla, N., Beckjord, E., Forsythe, L., de Moor, J., Hesse, B., & Arora, N. (2015). Cancer survivors’ receipt of treatment summaries and implications for patient-centered communication and quality of care. Patient Education and Counseling, 98(10), 1274–1279. https://doi.org/10.1016/j.pec.2015.06.005
   PubMed Web of Science ®Google Scholar
• De Haes, H. (2006). Dilemmas in patient centeredness and shared decision making: A case for vulnerability. Patient Education and Counseling, 62(3), 291–298. https://doi.org/10.1016/j.pec.2006.06.012
   PubMed Web of Science ®Google Scholar
• Deci, E. L., & Ryan, R. M. (1985). Intrinsic motivation and self-determination in human behavior. Springer. https://doi.org/10.1007/978-1-4899-2271-7
   Google Scholar
• Deci, E. L., & Ryan, R. M. (2008). Self-determination theory: A macrotheory of human motivation, development, and health. Canadian Psychology/Psychologie Canadienne, 49(3), 182–185. https://doi.org/10.1037/a0012801
   Web of Science ®Google Scholar
• Derksen, F., Bensing, J., & Lagro-Janssen, A. (2013). Effectiveness of empathy in general practice: A systematic review. British Journal of General Practice, 63(606), 76–84. https://doi.org/10.3399/bjgp13x660814
   PubMed Web of Science ®Google Scholar
• DeSalvo, K. B., Bloser, N., Reynolds, K., He, J., & Muntner, P. (2006). Mortality prediction with a single general self-rated health question. Journal of General Internal Medicine, 21(3), 267–275. https://doi.org/10.1111/j.1525-1497.2005.00291.x
   PubMed Web of Science ®Google Scholar
• Ellis, E. M., Orom, H., Giovino, G. A., & Kiviniemi, M. T. (2015). Relations between negative affect and health behaviors by race/ethnicity: Differential effects for symptoms of depression and anxiety. Health Psychology, 34(9), 966–969. https://doi.org/10.1037/hea0000197
   PubMed Web of Science ®Google Scholar
• Entwistle, V. A., & Watt, I. S. (2006). Patient involvement in treatment decision-making: The case for a broader conceptual framework. Patient Education and Counseling, 63(3), 268–278. https://doi.org/10.1016/j.pec.2006.05.002
   PubMed Web of Science ®Google Scholar
• Epstein, R. M., & Street, R. L. (2007). Patient-centered communication in cancer care: Promoting healing and reducing suffering. National Cancer Institute. https://cancercontrol.cancer.gov/brp/docs/pcc_monograph.pdf
   Google Scholar
• Epstein, R. M., Duberstein, P. R., Fenton, J. J., Fiscella, K., Hoerger, M., Tancredi, D. J., Xing, G., Gramling, R., Mohile, S., Franks, P., Kaesberg, P., Plumb, S., Cipri, C. S., Street, R. L., Shields, C. G., Back, A. L., Butow, P., Walczak, A., Tattersall, M., … Kravitz, R. L. (2017). Effect of a patient-centered communication intervention on oncologist-patient communication, quality of life, and health care utilization in advanced cancer: The VOICE randomized clinical trial. JAMA Oncology, 3(1), 92–100. https://doi.org/10.1001/jamaoncol.2016.4373
   PubMed Web of Science ®Google Scholar
• Epstein, R. M., Fiscella, K., Lesser, C. S., & Stange, K. C. (2010). Why the nation needs a policy push on patient-centered health care. Health Affairs, 29(8), 1489–1495. https://doi.org/10.1377/hlthaff.2009.0888
   PubMed Web of Science ®Google Scholar
• Epstein, R. M., Franks, P., Fiscella, K., Shields, C. G., Meldrum, S. C., Kravitz, R. L., & Duberstein, P. R. (2005). Measuring patient-centered communication in patient–physician consultations: Theoretical and practical issues. Social Science & Medicine, 61(7), 1516–1528. https://doi.org/10.1016/j.socscimed.2005.02.001
   PubMed Web of Science ®Google Scholar
• Epstein, R., & Street, R. (2011). The values and value of patient-centered care. Annals of Family Medicine, 9(2), 100–103. https://doi.org/10.1370/afm.1239
   PubMed Web of Science ®Google Scholar
• Fiscella, K., & Epstein, R. M. (2008). So much to do, so little time: Care for the socially disadvantaged and the 15-minute visit. Archives of Internal Medicine, 168(17), 1843–1852. https://doi.org/10.1001/archinte.168.17.1843
   PubMedGoogle Scholar
• Gazmararian, J. A., Williams, M. V., Peel, J., & Baker, D. W. (2003). Health literacy and knowledge of chronic disease. Patient Education and Counseling, 51(3), 267–275. https://doi.org/10.1016/S0738-3991(02)00239-2
   PubMed Web of Science ®Google Scholar
• Gorawara-Bhat, R., & Cook, M. A. (2011). Eye contact in patient-centered communication. Patient Education and Counseling, 82(3), 442–447. https://doi.org/10.1016/j.pec.2010.12.002
   PubMed Web of Science ®Google Scholar
• Hardavella, G., Aamli-Gaagnat, A., Frille, A., Saad, N., Niculescu, A., & Powell, P. (2017). Top tips to deal with challenging situations: Doctor–Patient interactions. Breathe, 13(2), 129–135. https://doi.org/10.1183/20734735.006616
   Google Scholar
• Hawkins, J. M., & Mitchell, J. (2018). The doctor never listens: Older African American men’s perceptions of patient–provider communication. Social Work Research, 42(1), 57–63. https://doi.org/10.1093/swr/svx028
   Web of Science ®Google Scholar
• Hayes, A. F. (2013). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. The Guilford Press.
   Google Scholar
• Hesse, C., & Rauscher, E. A. (2019). The relationships between doctor-patient affectionate communication and patient perceptions and outcomes. Health Communication, 34(8), 881–891. https://doi.org/10.1080/10410236.2018.1439269
   PubMed Web of Science ®Google Scholar
• Hong, Y. A., Jiang, S., & Liu, P. L. (2020). Use of patient portals of electronic health records remains low from 2014 to 2018: Results from a national survey and policy implications. American Journal of Health Promotion: AJHP, 34(6), 677–680. https://doi.org/10.1177/0890117119900591
   PubMed Web of Science ®Google Scholar
• Jayadevappa, R. (2017). Patient-centered outcomes research and patient-centered care for older adults: A perspective. Gerontology & Geriatric Medicine, 3, 1–4. https://doi.org/10.1177/2333721417700759
   Google Scholar
• Jenerette, C. M., & Mayer, D. K. (2016). Patient-provider communication: The rise of patient engagement. Seminars in Oncology Nursing, 32(2), 134–143. https://doi.org/10.1016/j.soncn.2016.02.007
   PubMed Web of Science ®Google Scholar
• Jiang, S. (2017). Pathway linking patient-centered communication to emotional well-being: Taking into account patient satisfaction and emotion management. Journal of Health Communication, 22(3), 234–242. https://doi.org/10.1080/10810730.2016.1276986
   PubMed Web of Science ®Google Scholar
• Jiang, S. (2019). Pathways linking patient-centered communication to health improvement: A longitudinal study in China. Journal of Health Communication, 24(2), 156–164. https://doi.org/10.1080/10810730.2019.1587110
   PubMed Web of Science ®Google Scholar
• Jiang, S., Hong, Y. A., & Liu, P. L. (2019). Trends of online patient-provider communication among cancer survivors from 2008 to 2017: A digital divide perspective. Journal of Cancer Survivorship: Research and Practice, 13(2), 197–204. https://doi.org/10.1007/s11764-019-00742-4
   PubMed Web of Science ®Google Scholar
• Johannessen, K. A., & Alexandersen, N. (2018). Improving accessibility for outpatients in specialist clinics: Reducing long waiting times and waiting lists with a simple analytic approach. BMC Health Services Research, 18(1), 1–13. https://doi.org/10.1186/s12913-018-3635-3
   PubMed Web of Science ®Google Scholar
• Kilbride, M. K., & Joffe, S. (2018). The new age of patient autonomy: Implications for the patient-physician relationship. JAMA, 320(19), 1973–1974. https://doi.org/10.1001/jama.2018.14382
   PubMed Web of Science ®Google Scholar
• Kim, S. K., & Park, M. (2017). Effectiveness of person-centered care on people with dementia: A systematic review and meta-analysis. Clinical Interventions in Aging, 12(1), 381–397. https://doi.org/10.2147/cia.s117637
   PubMedGoogle Scholar
• Kinmonth, A. L., Woodcock, A., Griffin, S., Spiegal, N., & Campbell, M. J. (1998). Randomised controlled trial of patient centred care of diabetes in general practice: Impact on current wellbeing and future disease risk. The BMJ, 317(7167), 1202–1208. https://doi.org/10.1136/bmj.317.7167.1202
   PubMedGoogle Scholar
• Liu, P. L., & Jiang, S. (2019). Patient-centered communication mediates the relationship between health information acquisition and patient trust in physicians: A five-year comparison in China. Health Communication, 36(2), 207–216. https://doi.org/10.1080/10410236.2019.1673948
   PubMed Web of Science ®Google Scholar
• Liu, P. L., & Yeo, T. E. D. (2021). How online patient-provider communication impacts quality of life: Examining the role of patient-centered care and health competence. Health Communication. Advance online publication. https://doi.org/10.1080/10410236.2021.1961971
   Google Scholar
• Liu, X., Rohrer, W., Luo, A., Fang, Z., He, T., & Xie, W. (2015). Doctor-patient communication skills training in mainland China: A systematic review of the literature. Patient Education and Counseling, 98(1), 3–14. https://doi.org/10.1016/j.pec.2014.09.012
   PubMed Web of Science ®Google Scholar
• Marks, G. R., & Lutgendorf, S. K. (1999). Perceived health competence and personality factors differentially predict health behaviors in older adults. Journal of Aging and Health, 11(2), 221–239. https://doi.org/10.1177/089826439901100205
   PubMed Web of Science ®Google Scholar
• McCormack, L. A., Treiman, K., Rupert, D., Williams-Piehota, P., Nadler, E., Arora, N. K., Lawrence, W., & Street, R. L. (2011). Measuring patient-centered communication in cancer care: A literature review and the development of a systematic approach. Social Science & Medicine, 72(7), 1085–1095. https://doi.org/10.1016/j.socscimed.2011.01.020
   PubMed Web of Science ®Google Scholar
• McMullan, M. (2006). Patients using the internet to obtain health information: How this affects the patient-health professional relationship. Patient Education and Counseling, 63(1–2), 24–28. https://doi.org/10.1016/j.pec.2005.10.006
   PubMed Web of Science ®Google Scholar
• Miles, A., & Mezzich, J. (2011). Person-centered medicine: Advancing methods, promoting implementation. International Journal of Person Centered Medicine, 1(3), 423–428. https://doi.org/10.5750/ijpcm.v1i2.60
   Google Scholar
• Millar, R. J., Sahoo, S., Yamashita, T., & Cummins, P. A. (2020). Literacy skills, language use, and online health information seeking among Hispanic adults in the United States. Patient Education and Counseling, 103(8), 1595–1600. https://doi.org/10.1016/j.pec.2020.02.030
   PubMed Web of Science ®Google Scholar
• Nafradi, L., Nakamoto, K., & Schulz, P. J. (2017). Is patient empowerment the key to promote adherence? A systematic review of the relationship between self-efficacy, health locus of control and medication adherence. PLoS One, 12(10), 1–23. https://doi.org/10.1371/journal.pone.0186458
   Web of Science ®Google Scholar
• Naughton, C. A. (2018). Patient-centered communication. Pharmacy: Journal of Pharmacy Education and Practice, 6(1), 18–24. https://doi.org/10.3390/pharmacy6010018
   Google Scholar
• Parlapani, E., Holeva, V., Nikopoulou, V. A., Sereslis, K., Athanasiadou, M., Godosidis, A., Stephanou, T., & Diakogiannis, I. (2020). Intolerance of uncertainty and loneliness in older adults during the COVID-19 pandemic. Frontiers in Psychiatry, 11(1), 1–12. https://doi.org/10.3389/fpsyt.2020.00842
   PubMedGoogle Scholar
• Schillinger, D., Piette, J., Grumbach, K., Wang, F., Wilson, C., Daher, C., Leong-Grotz, K., Castro, C., & Bindman, A. B. (2003). Closing the loop: Physician communication with diabetic patients who have low health literacy. Archives of Internal Medicine, 163(1), 83–90. https://doi.org/10.1001/archinte.163.1.83
   PubMed Web of Science ®Google Scholar
• Semedo, C. S., Diniz, A. M., & Heredia, V. (2020). Training health professionals in patient-centered communication during magnetic resonance imaging to reduce patients’ perceived anxiety. Patient Education and Counseling, 103(1), 152–158. https://doi.org/10.1016/j.pec.2019.08.003
   PubMed Web of Science ®Google Scholar
• Sharkey, C. M., Bakula, D. M., Gamwell, K. L., Mullins, A. J., Chaney, J. M., & Mullins, L. L. (2017). The role of grit in college student health care management skills and health-related quality of life. Journal of Pediatric Psychology, 42(9), 952–961. https://doi.org/10.1093/jpepsy/jsx073
   PubMed Web of Science ®Google Scholar
• Sheldon, K. M., Williams, G., & Joiner, T. (2008). Self-determination theory in the clinic: Motivating physical and mental health. Yale University Press.
   Google Scholar
• Shin, K. S., & Lee, E. H. (2018). Relationships of health literacy to self-care behaviors in people with diabetes aged 60 and above: Empowerment as a mediator. Journal of Advanced Nursing, 74(10), 2363–2372. https://doi.org/10.1111/jan.13738
   PubMed Web of Science ®Google Scholar
• Silk, K. J., Westerman, C. K., Strom, R., & Andrews, K. R. (2008). The role of patient- centeredness in predicting compliance with mammogram recommendations: An analysis of the health information national trends survey. Communication Research Reports, 25(2), 131–144. https://doi.org/10.1080/08824090802021863
   Google Scholar
• Smith, M. S., Wallston, K. A., & Smith, C. A. (1995). The development and validation of the perceived health competence scale. Health Education Research, 10(1), 51–64. https://doi.org/10.1093/her/10.1.51
   PubMed Web of Science ®Google Scholar
• Stewart, M. A. (1995). Effective physician-patient communication and health outcomes: A review. CMAJ: Canadian Medical Association Journal, 152(9), 1423–1433.
   PubMed Web of Science ®Google Scholar
• Stewart, M., Ryan, B., & Bodea, C. (2011). Is patient-centred care associated with lower diagnostic costs? Healthcare Policy, 6(4), 27–31. https://doi.org/10.12927/hcpol.2011.22393
   PubMedGoogle Scholar
• Street, R. L., Jr., Makoul, G., Arora, N. K., & Epstein, R. M. (2009). How does communication heal? Pathways linking clinician-patient communication to health outcomes. Patient Education and Counseling, 74(3), 295–301. https://doi.org/10.1016/j.pec.2008.11.015
   PubMed Web of Science ®Google Scholar
• Tang, L., & Guan, M. (2018). Rise of health consumerism in China and its effects on physicians’ professional identity and the physician–patient relationship and communication. Health Communication, 33(5), 636–642. https://doi.org/10.1080/10410236.2017.1290015
   PubMed Web of Science ®Google Scholar
• Totzkay, D., Silk, K. J., & Sheff, S. E. (2017). The effect of electronic health record use and patient-centered communication on cancer screening behavior: An analysis of the Health Information National Trends Survey. Journal of Health Communication, 22(7), 554–561. https://doi.org/10.1080/10810730.2017.1338801
   PubMed Web of Science ®Google Scholar
• Trivedi, N., Moser, R. P., Breslau, E. S., & Chou, W. -Y.S. (2021). Predictors of patient-centered communication among U.S. adults: Analysis of the 2017-2018 Health Information National Trends Survey (HINTS). Journal of Health Communication, 26(1), 57–64. https://doi.org/10.1080/10810730.2021.1878400
   PubMed Web of Science ®Google Scholar
• U. S. Census Bureau. (2018, March 13). Older people projected to outnumber children for first time in U.S. history. Census.gov. https://www.census.gov/newsroom/press-releases/2018/cb18-41-population-projections.html
   Google Scholar
• U. S. Department of Health and Human Services. (2020, November 13). 2019 Profile of older Americans. ACL.gov. https://acl.gov/aging-and-disability-in-america/data-and-research/profile-older-americans
   Google Scholar
• Vahdat, S., Hamzehgardeshi, L., Hessam, S., & Hamzehgardeshi, Z. (2014). Patient involvement in health care decision making: A review. Iranian Red Crescent Medical Journal, 16(1), 1–17. https://doi.org/10.5812/ircmj.12454
   Web of Science ®Google Scholar
• Williams, G. C., McGregor, H. A., King, D., Nelson, C. C., & Glasgow, R. E. (2005). Variation in perceived competence, glycemic control, and patient satisfaction: Relationship to autonomy support from physicians. Patient Education and Counseling, 57(1), 39–45. https://doi.org/10.1016/j.pec.2004.04.001
   PubMed Web of Science ®Google Scholar
• Williams, S. L., Haskard, K. B., & DiMatteo, M. R. (2007). The therapeutic effects of the physician-older patient relationship: Effective communication with vulnerable older patients. Clinical Interventions in Aging, 2(3), 453–467. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2685265/
   PubMed Web of Science ®Google Scholar
• Wolff, J. L., & Roter, D. L. (2012). Older adults’ mental health function and patient-centered care: Does the presence of a family companion help or hinder communication? Journal of General Internal Medicine, 27(6), 661–668. https://doi.org/10.1007/s11606-011-1957-5
   PubMed Web of Science ®Google Scholar
• Wong, E., Mavondo, F., & Fisher, J. (2020). Patient feedback to improve quality of patient-centred care in public hospitals: A systematic review of the evidence. BMC Health Services Research, 20(1), 1–43. https://doi.org/10.1186/s12913-020-05383-3
   Web of Science ®Google Scholar
• Xiang, J., & Stanley, S. J. (2017). From online to offline: Exploring the role of e-health consumption, patient involvement, and patient-centered communication on perceptions of health care quality. Computers in Human Behavior, 70(1), 446–452. https://doi.org/10.1016/j.chb.2016.12.072
   Google Scholar
• Zhang, L., & Jiang, S. (2021). Linking health information seeking to patient-centered communication and healthy lifestyles: An exploratory study in China. Health Education Research, 36(2), 248–260. https://doi.org/10.1093/her/cyab005
   PubMed Web of Science ®Google Scholar
• Zwingmann, J., Baile, W. F., Schmier, J. W., Bernhard, J., & Keller, M. (2017). Effects of patient-centered communication on anxiety, negative affect, and trust in the physician in delivering a cancer diagnosis: A randomized, experimental study. Cancer, 123(16), 3167–3175. https://doi.org/10.1002/cncr.30694
   PubMed Web of Science ®Google Scholar