Patients’ Problem Presentation in China’s Primary Care

References

• Beckman, H. B., & Frankel, R. M. (1984). The effect of physician behavior on the collection of data. Annals of Internal Medicine, 101(5), 692–696. https://doi.org/10.7326/0003-4819-101-5-692
   PubMed Web of Science ®Google Scholar
• Byrne, P. S., & Long, B. E. (1976). Doctors talking to patients: A study of the verbal behaviours of doctors in the consultation. Her Majesty’s Stationery Office.
   Google Scholar
• Curl, T. S., & Drew, P. (2008). Contingency and action: A comparison of two forms of requesting. Research on Language and Social Interaction, 41(2), 129–153. https://doi.org/10.1080/08351810802028613
   Web of Science ®Google Scholar
• Emanuel, E. J., & Emanuel, L. L. (1992). Four models of the physician-patient relationship. JAMA: The Journal of the American Medical Association, 267(16), 2221–2226. https://doi.org/10.1001/jama.1992.03480160079038
   PubMed Web of Science ®Google Scholar
• Fox, B. A., & Heinemann, T. (2021). Are they requests? An exploration of declaratives of trouble in service encounters. Research on Language and Social Interaction, 54(1), 1–19. https://doi.org/10.1080/08351813.2020.1864154
   Web of Science ®Google Scholar
• Gagne, C. (2018). Indirectness and entitlement in product requests in British service encounters. Journal of Pragmatics, 133, 1–14. https://doi.org/10.1016/j.pragma.2018.05.015
   Web of Science ®Google Scholar
• Gu, Y. (1996). Doctor-patient interaction as goal-directed discourse. Journal of Asian Pacific Communication, 7(3), 156–176.
   Google Scholar
• Heath, C. (1981). The opening sequence in doctor-patient interaction. In A. Paul & C. Heath (Eds.), Medical work: Realities and routines (pp. 71–90). Gower.
   Google Scholar
• Heritage, J., & Maynard, D. W. (2006). Introduction: Analyzing interaction between doctors and patients in primary care encounters. In J. Heritage & D. W. Maynard (Eds.), Communication in medical care: Interaction between primary care physician and patients (pp. 1–19). Cambridge University Press.
   Google Scholar
• Heritage, J., & Robinson, J. D. (2006a). Accounting for the visit: Giving reasons for seeking medical care. In J. Heritage & D. W. Maynard (Eds.), Communication in medical care: Interaction between primary care physician and patients (pp. 48–85). Cambridge University Press.
   Google Scholar
• Heritage, J., & Robinson, J. D. (2006b). The structure of patients’ presenting concerns: Physicians’ opening questions. Health Communication, 19(2), 89–102. https://doi.org/10.1207/s15327027hc1902_1
   PubMed Web of Science ®Google Scholar
• Ijäs-Kallio, T., Ruusuvuori, J. E., & Peräkylä, A. (2010). Patient involvement in problem presentation and diagnosis delivery in primary care. Communication & Medicine, 7(2), 131–141. https://doi.org/10.1558/cam.v7i2.131
   Google Scholar
• Ishikawa, H., Hashimoto, H., & Kiuchi, T. (2013). The evolving concept of “patient-centeredness” in patient–physician communication research. Social Science & Medicine, 96, 147–153. https://doi.org/10.1016/j.socscimed.2013.07.026
   PubMed Web of Science ®Google Scholar
• Jefferson, G. (2004). Glossary of transcript symbols with an introduction. In G. H. Lerner (Ed.), Conversation analysis: Studies from the first generation (pp. 13–31). John Benjamins.
   Google Scholar
• Jin, Y. (2020). Framing boundaries of medical interactions: Data from China. In B. Watson & J. Krieger (Eds.), Expanding horizons in health communication. The humanities in Asia (Vol. 6, pp. 107–132). Springer.
   Google Scholar
• Lee, S. H., & Kim, C. W. (2019). Problem presentation of injury during triage in emergency care. Research on Language and Social Interaction, 52(1), 63–83. https://doi.org/10.1080/08351813.2019.1572858
   Web of Science ®Google Scholar
• Marvel, M. K., Epstein, R. M., Flowers, K., & Beckman, H. B. (1999). Soliciting the patient’s agenda: Have we improved? JAMA: The Journal of the American Medical Association, 281(3), 283–287. https://doi.org/10.1001/jama.281.3.283
   PubMed Web of Science ®Google Scholar
• Nishizaka, A. (2010). Self-initiated problem presentation in prenatal checkups: Its placement and construction. Research on Language and Social Interaction, 43(3), 283–313. https://doi.org/10.1080/08351813.2010.497992
   Web of Science ®Google Scholar
• Park, Y. (2017). A closing-implicative practice in Korean primary medical care openings. Journal of Pragmatics, 108, 1–16. https://doi.org/10.1016/j.pragma.2016.10.004
   Web of Science ®Google Scholar
• Reeder, L. G. (1972). The patient-client as a consumer: Some observations on the changing professional-client relationship. Journal of Health and Social Behavior, 13(4), 406–412. https://doi.org/10.2307/2136833
   PubMed Web of Science ®Google Scholar
• Robinson, J. D. (1998). Getting down to business: Talk, gaze and body orientation during openings of doctor-patient consultations. Human Communication Research, 25(1), 97–123. https://doi.org/10.1111/j.1468-2958.1998.tb00438.x
   Web of Science ®Google Scholar
• Robinson, J. D. (2003). An interactional structure of medical activities during acute visits and its implications for patients’ participation. Health Communication, 15(1), 27–59. https://doi.org/10.1207/S15327027HC1501_2
   PubMed Web of Science ®Google Scholar
• Robinson, J. D. (2006). Soliciting patients’ presenting concerns. In J. D. Heritage & D. W. Maynard (Eds.), Communication in medical care: Interaction between primary care physician and patients (pp. 22–47). Cambridge University Press.
   Google Scholar
• Robinson, J. D., & Heritage, J. (2005). The structure of patients’ presenting concerns: The completion relevance of current symptoms. Social Science & Medicine, 61(2), 481–493. https://doi.org/10.1016/j.socscimed.2004.12.004
   PubMed Web of Science ®Google Scholar
• Robinson, J. D., & Heritage, J. (2006). Physicians’ opening questions and patients’ satisfaction. Patient Education and Counseling, 60(3), 279–285. https://doi.org/10.1016/j.pec.2005.11.009
   PubMed Web of Science ®Google Scholar
• Robinson, J. D., & Heritage, J. (2016). How patients understand physicians’ solicitations of additional concerns: Implications for up-front agenda setting in primary care. Health Communication, 31(4), 434–444. https://doi.org/10.1080/10410236.2014.960060
   PubMed Web of Science ®Google Scholar
• Robinson, J. D., Tate, A., & Heritage, J. (2016). Agenda-setting revisited: When and how do primary-care physicians solicit patients’ additional concerns? Patient Education and Counseling, 99(5), 718–723. https://doi.org/10.1016/j.pec.2015.12.009
   PubMed Web of Science ®Google Scholar
• Ruusuvuori, J. (2000). Control in the medical consultation: Practices of giving and receiving the reason for the visit in primary health care. Tampere University Press.
   Google Scholar
• Schegloff, E. A. (2007). Sequence organization in interaction: A primer in conversation analysis. Cambridge University Press.
   Google Scholar
• Stivers, T. (2001). Negotiating who presents the problem: Next speaker selection in pediatric encounters. Journal of Communication, 51(2), 252–282. https://doi.org/10.1111/j.1460-2466.2001.tb02880.x
   Web of Science ®Google Scholar
• Stivers, T. (2002). Presenting the problem in pediatric encounters: ‘Symptoms only’ versus ‘candidate diagnosis’ presentations. Health Communication, 14(3), 299‒338. https://doi.org/10.1207/S15327027HC1403_2
   PubMed Web of Science ®Google Scholar
• Stivers, T., & Tate, A. (2023). The role of health care communication in treatment outcomes. Annual Review of Linguistics, 9(1), 233–252. https://doi.org/10.1146/annurev-linguistics-030521-054400
   Google Scholar
• Stivers, T., & Timmermans, S. (2020). Medical authority under siege: How clinicians transform patient resistance into acceptance. Journal of Health and Social Behavior, 61(1), 60–78. https://doi.org/10.1177/0022146520902740
   PubMed Web of Science ®Google Scholar
• Tsai, M. (2005). Opening stages in triadic medical encounters in Taiwan. Communication & Medicine, 2(1), 53–68. https://doi.org/10.1515/come.2005.2.1.53
   Google Scholar
• Wang, N. C., & Liu, Y. (2021). Going shopping or consulting in medical visits: Caregivers’ roles in pediatric antibiotic prescribing in China. Social Science & Medicine, 290, 114075. https://doi.org/10.1016/j.socscimed.2021.114075
   PubMed Web of Science ®Google Scholar
• Yang, Z., Jackson, C., & Toerien, M. (2023). Is solicitation of problem presentations always normative? How Chinese patients get to present their reasons for medical visits. Health Communication, 38(11), 2470–2480. https://doi.org/10.1080/10410236.2022.2077027
   PubMed Web of Science ®Google Scholar
• Yang, Z., Wang, X. M., & Li, T. Z. (2023). Primary-concern solicitation in Chinese medical encounters. Applied Linguistic Review. https://doi.org/10.1515/applirev-2022-0059
   Web of Science ®Google Scholar
• Yip, J. W. C., & Zhang, C. (2020). Understanding the co-construction of medical consultations in traditional Chinese medicine: A discourse structural analysis. In B. Watson & J. L. Krieger (Eds.), Expanding horizons in health communication. The humanities in Asia (pp. 133–160). Springer.
   Google Scholar
• Yu, G. (2011). 医患交际的会话分析研究 [A conversation analysis of doctor-patient interaction in China]. Foreign Language Teaching and Research Press.
   Google Scholar