- Akao, Yoji, Quality Function Deployment: Integrating Customer Requirements into Product Design, Productivity Press (1990).
- Andronikidis, Andreas, Andreas C. Georgiou, Katerina Gotzamani, and Kamvysi Konstantina, “The Application of Quality Function Deployment in Service Quality Management,” The TQM Journal, 21:4 (2009), pp. 319–333.
- Benitez, Yani, Leslie Forrester, Carolyn Hurst, and Debra Turpin, “Hospital Reduces Medication Errors Using DMAIC and QFD,” Quality Progress, 40:1 (2007), pp. 38–45.
- Chan, Catherine Y.P., Chee-Kooi Chan, and Wai Chueng, “QFD-Based Curriculum Planning for Vocational Education,” Transactions from the Eighteenth Symposium on Quality Function Deployment, QFD Institute (December 2006), pp. 1–2.
- Chan, Lai Kou, and Ming Lu Wu, “Quality Function Deployment: A Comprehensive Review of Its Concepts and Methods,” Quality Engineering, 15:1 (Sept. 2002), pp. 23–25.
- Cohen, Lou, Quality Function Deployment: How to Make QFD Work For You, Addison-Wesley (2007).
- Fisher, Caroline, and James T. Schutta, Developing New Service—Incorporating the Voice of the Customer into Strategic Service Development, ASQ Quality Press (2003).
- Gonzalez, Marvin, E., Gioconda Quesada, Federico Picado, and Carl A. Eckelman, “Customer Satisfaction Using QFD: An E-Banking Case,” Managing Service Quality, 14:4 (2004), pp. 317–330.
- Griffin, Abbie, and John R. Hauser, “The Voice of the Customer,” Marketing Science, 12:1 (1993), pp.1–27.
- Hauser, John, and Don Clausing, “The House of Quality,” Harvard Business Review, 66:3 (1988), pp. 63–74.
- Helper, Carey, and Glenn Mazur, “Finding Customer Delights Using QFD,” Transactions from the Eighteenth Symposium on Quality Function Deployment, QFD Institute (2006), pp. 1–12.
- Kotnour, Timothy, and John V. Farr, “Engineering Management: Past, Present, and Future,” Engineering Management Journal, 17:1 (2005), pp. 15–26.
- Maritan, David, and Roberto Panizzolo, “Identifying Business Priorities Through Quality Function Deployment,” Marketing Intelligence and Planning, 27:5 (2009), pp. 714–728.
- Mazur, Glenn, “QFD for Service Industries: From Voice of Customer to Task Deployment,” Transactions from the Fifth Symposium on Quality Function Deployment, QFD Institute (1993), pp. 1–17.
- Mazur, Glenn, “Voice of Customer Analysis: A Modern System of Front-End QFD Tools,” Proceedings of the Annual Quality Congress, American Society for Quality, 51:0 (May 1997), pp. 486–495.
- Olewnik, Andrew, and Kemper Lewis, “Limitations of the House of Quality to Provide Quantitative Design Information,” International Journal of Quality and Reliability Management, 25:2 (2008), pp. 125–146.
- Pawitra, Theresia A., and Kay C. Tan, “Tourist Satisfaction in Singapore—A Perspective from Indonesian Tourists,” Managing Service Quality, 13:5 (2003), pp. 339–411.
- Pun, K.F., K.S. Chin, and Henry Lau, “A QFD Approach for Service Quality Deployment: A Case Study,” Managing Service Quality, 10:3 (2000), pp. 156–170.
- Simons, Luuk, and Harry Bouwman, “Extended QFD: Multi-Channel Service Concept Design,” Total Quality Management and Business Excellence, 17:8 (2006), pp. 1043–1062.
- Shahin, Arash, and Payam Nikneshan, “Integration of CRM and QFD: A Novel Model for Enhancing Customer Participation in Design and Delivery,” The Total Quality Management Journal, 20:1 (2008), pp. 68–86.
- Stuart, Ian, and Stephen S. Tax, “Planning for Service Quality: An Integrative Approach,” International Journal of Service Industry Management, 7:4 (1996), pp. 59–77.
- Tan, Kay C., and Theresia A. Pawitra, “Integrating SERVQUAL and Kano's Model into QFD for Service Excellence Development,” Managing Service Quality, 11:6 (2001), pp. 418–30.
Analyzing Customer Requirements for the American Society of Engineering Management Using Quality Function Deployment
Reprints and Corporate Permissions
Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?
To request a reprint or corporate permissions for this article, please click on the relevant link below:
Academic Permissions
Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?
Obtain permissions instantly via Rightslink by clicking on the button below:
If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.
Related research
People also read lists articles that other readers of this article have read.
Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.
Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.