1,240
Views
3
CrossRef citations to date
0
Altmetric
Research Article

Relationship Management in Construction Projects: Systematic Literature Review

ORCID Icon, ORCID Icon & ORCID Icon

References

  • Abusalah, M., & Tait, J. (2018). Innovation management in construction - practical approach. 13th Pipeline Technology Conference, Berlin, Germany, Agile Insider, March 2018. https://medium.com/agileinsider
  • Akintan, O. A., & Morledge, R. (2013). Improving the collaboration between main contractors and subcontractors within traditional construction procurement. Journal of Construction Engineering, 2013, 1–11. https://doi.org/10.1155/2013/281236
  • Akintoye, A., McIntosh, G., & Fitzgerald, E. (2000). A survey of supply chain collaboration and management in the UK construction industry. European Journal of Purchasing & Supply Management, 6(3–4), 159–168. https://doi.org/10.1016/S0969-7012(00)00012-5
  • Alderman, N., & Ivory, C. (2007). Partnering in major contracts: Paradox and metaphor. International Journal of Project Management, 25(4), 386–393. https://doi.org/10.1016/j.ijproman.2007.01.002
  • Anantatmula, V. S. (2010). Project Manager Leadership Role in Improving Project Performance, Engineering Management Journal, 22(1), 13–22. h ttps://d oi.o rg/1 0429 247.201 0.1143 1849
  • Baiden, B. K., Price, A. D. F., & Dainty, A. R. J. (2006). The extent of team integration within construction projects. International Journal of Project Management, 24(1), 13–23. https://doi.org/10.1016/j.ijproman.2005.05.001
  • Bennett, J. (2013). Construction the third way: Managing cooperation and competition in construction (1st ed.). Routledge.
  • Bennett, J., & Peace, S. (2007). Partnering in the construction industry (1st ed.). Routledge. https://doi.org/10.4324/9780080470887
  • Bourne, L., & Walker, D. H. T. (2008). Project relationship management and the stakeholder CircleTM. International Journal of Managing Projects in Business, 1(1), 125–130. https://doi.org/10.1108/17538370810846450
  • Bramble, B. B., D’Onofrio, M. F., & Stetson, J. B. (1990). Avoiding and resolving construction claims (1st ed.). R S Means Co.
  • Chalmeta, R. (2006). Methodology for customer relationship management. Journal of Systems and Software, 79(7), 1015–1024. https://doi.org/10.1016/j.jss.2005.10.018
  • Chan, A. P. C., Chan, D. W. M., & Ho, K. S. K. (2003). Partnering in construction: Critical study of problems for implementation. Journal of Management in Engineering, 19(3), 126–135. https://doi.org/10.1061/(ASCE)0742-597X(2003)19:3(126)
  • Chan, A., Le, Y., Hu, Y., & Shan, M. (2015). A research framework for evaluating the maturity of relationship management in chinese mega-construction and infrastructure megaprojects: A relational contracting perspective. ICCREM, 2015, 576–583. https://doi.org/10.1061/9780784479377.066
  • Chang, C. Y. (2014). Principal-agent model of risk allocation in construction contracts and its critique. Journal of Construction Engineering and Management, 140(1), 1–9. https://doi.org/10.1061/(ASCE)CO.1943-7862.0000779
  • Che Ibrahim, C. K. I., Costello, S. B., & Wilkinson, S. (2015). Key indicators influencing the management of team integration in construction projects. International Journal of Managing Projects in Business, 8(2), 300–323. https://doi.org/10.1108/IJMPB-04-2014-0028
  • Chen, W. T., & Chen, T. T. (2007). Critical success factors for construction partnering in Taiwan. International Journal of Project Management, 25(5), 475–484. https://doi.org/10.1016/j.ijproman.2006.12.003
  • Cheung, S. O., Yiu, K. T. W., & Chim, P. S. (2006, January). How relational are construction contracts ? 48–56. https://doi.org/10.1061/(ASCE)1052-3928(2006)132:1(48) https://ascelibrary.org/doi/abs/10.1061/%28ASCE%291052-3928%282006%29132%3A1%2848%29
  • Crespin-mazet, F., Ingemansson, M., & Linné, Å. (2015). Industrial marketing management antecedents of project partnering in the construction industry — The impact of relationship history. Industrial Marketing Management, 50(4), 4–15. https://doi.org/10.1016/j.indmarman.2015.07.018
  • Davis, P., & Love, P. (2011). Alliance contracting: Adding value through relationship development. Engineering, Construction and Architectural Management, 18(5), 444–461. https://doi.org/10.1108/09699981111165167
  • Davis, T., & Pharro, R. (2003). The relationship manager: The next generation of project management (1st ed.). Gower Pub Co.
  • Davis, P. R., & Walker, D. H. T. (2009). Building capability in construction projects: A relationship-based approach. Engineering, Construction and Architectural Management, 16(5), 475–489. https://doi.org/10.1108/09699980910988375
  • de Araújo, M. C. B., Alencar, L. H., & de Miranda Mota, C. M. (2017). Project procurement management: A structured literature review. International Journal of Project Management, 35(3), 353–377. https://doi.org/10.1016/j.ijproman.2017.01.008
  • Deep, S., Gajendran, T., & Jefferies, M. (2019). A systematic review of ‘enablers of collaboration’ among the participants in construction projects. International Journal of Construction Management, 1–13. https://doi.org/10.1080/15623599.2019.1596624
  • Drexler, J. A., & Larson, E. W. (2000). Partnering: Why project owner-contractor relationships change. Journal of Construction Engineering and Management, 126(4), 293–297. https://doi.org/10.1061/(ASCE)0733-9364(2000)126:4(293)
  • Du, L., Tang, W., Liu, C., Wang, S., Wang, T., Shen, W., Huang, M., & Zhou, Y. (2016). Enhancing engineer-procure-construct project performance by partnering in international markets: Perspective from Chinese construction companies. International Journal of Project Management, 34(1), 30–43. https://doi.org/10.1016/j.ijproman.2015.09.003
  • Elhag, T., Eapen, S., & Ballal, T. (2020). Moderating claims and disputes through collaborative procurement. Construction Innovation, 20(1), 79–95. https://doi.org/10.1108/CI-02-2019-0020
  • Faris, H., Gaterell, M., & Hutchinson, D. (2019). Investigating underlying factors of collaboration for construction projects in emerging economies using exploratory factor analysis. International Journal of Construction Management, 1–13. https://doi.org/10.1080/15623599.2019.1635758
  • Fong, P. S., & Lung, B. W. (2007). Interorganizational teamwork in the construction industry. Journal of Construction Engineering and Management, 133(2), 157–168. https://doi.org/10.1061/(ASCE)0733-9364(2007)133:2(157)
  • Gabriel, E. (1991). Teamwork - fact and fiction. International Journal of Project Management, 9(4), 195–198. https://doi.org/10.1016/0263-7863(91)90025-Q
  • Green, B. N., Johnson, C. D., & Adams, A. (2006). Writing Narrative Literature Reviews for Peer-Reviewed Journals: Secrets of the Trade. Journal of Chiropractic Medicine, 5(3), 101–117. https://doi.org/10.1016/s0899-3467(07)60142-6
  • Gulati, R., & Gargiulo, M. (1999). Where do interorganizational networks come from? American Journal of Sociology, 104(5), 1439–1493. https://doi.org/10.1086/210179
  • Hiebl M.R.W. Sample Selection in Systematic Literature Reviews of Management Research. Organizational Research Methods. January 2021. https://doi.org/10.1177/1094428120986851
  • Hosseinian, S. M., & Carmichael, D. G. (2013). Optimal incentive contract with risk-neutral contractor. Journal of Construction Engineering and Management, 139(8), 899–909. https://doi.org/10.1061/(ASCE)CO.1943-7862.0000663
  • Hughes, D., Williams, T., & Ren, Z. (2012). Differing perspectives on collaboration in construction. Construction Innovation, 12(3), 355–368. https://doi.org/10.1108/14714171211244613
  • Issa, R. R. A., Olbina, S., & Zuppa, D. (2018). Model for developing trust on US construction projects. Built Environment Project and Asset Management, 8(1), 5–23. https://doi.org/10.1108/BEPAM-03-2017-0017
  • Ibrahim, C.K.I.C., Costello, S.B., & Wilkinson, S. (2018). Making sense of team integration practice through the “lived experience” of alliance project teams, Engineering, Construction and Architectural Management, 25(5), 598–622. Emerald Group Publishing. https://doi.org/10.1108/ECAM-09-2016-0208
  • Jelodar, M. B., Ph, D., Yiu, T. W., & Wilkinson, S. (2016). Assessing contractual relationship quality : Study of judgment trends among construction industry participants. Cii, 33(6), 997–1011. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000461
  • Jelodar, M. B., Yiu, T. W., & Wilkinson, S. (2016). A conceptualisation of relationship quality in construction procurement. International Journal of Project Management, 34(6), 997–1011. https://doi.org/10.1016/j.ijproman.2016.03.005
  • Jiang, W., Lu, Y., & Le, Y. (2016). Trust and project success: A twofold perspective between owners and contractors. Journal of Management in Engineering, 32(6), 04016022. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000469
  • Ke, Y., Ling, F. Y. Y., Ning, Y., & Zhang, Z. (2019). Managing relationships in large public projects: Comparative study of China and Singapore. Built Environment Project and Asset Management, 9(3), 348–363. https://doi.org/10.1108/BEPAM-10-2018-0128
  • Khoso, A. R., & Md Yusof, A. (2020). Extended review of contractor selection in construction projects. Canadian Journal of Civil Engineering, 47(7), 771–789. https://doi.org/10.1139/cjce-2019-0258
  • Koutsikouri, D., Austin, S., & Dainty, A. (2008). Critical success factors in collaborative multi-disciplinary design projects. Journal of Engineering, Design and Technology, 6(3), 198–226. https://doi.org/10.1108/17260530810918243
  • Kożuch, B., & Sienkiewicz-Małyjurek, K. (2016). Key factors of inter-organisational collaboration in the public sector and their strength. International Journal of Contemporary Management, 15(3), 123–144. https://doi.org/10.4467/24498939IJCM.16.021.5844
  • Lam, K. C., Wang, D., Lee, P. T. K., & Tsang, Y. T. (2007). Modelling risk allocation decision in construction contracts. International Journal of Project Management, 25(5), 485–493. https://doi.org/10.1016/j.ijproman.2006.11.005
  • Ledingham, J. A. (2003). Explicating relationship management as a general theory of public relations. Journal of Public Relations Research, 15(2), 181–198. https://doi.org/10.1207/S1532754XJPRR1502_4
  • Li, J., & Meng, X. (2018). Review of studies on relationship management in construction projects. International Sustainable Ecological Engineering Design for Society (SEEDS) Conference (pp. 179–194). Dublin, Ireland: Leeds Sustainability Institute.
  • Ling, F. Y. Y., Ning, Y., Ke, Y., & Kumaraswamy, M. M. (2013). Modeling relational transaction and relationship quality among team members in public projects in Hong Kong. Automation in Construction, 36, 16–24. https://doi.org/10.1016/j.autcon.2013.08.006
  • Lu, W., & Wang, J. (2017). The influence of conflict management styles on relationship quality: The moderating effect of the level of task conflict. International Journal of Project Management, 35(8), 1483–1494. https://doi.org/10.1016/j.ijproman.2017.08.012
  • Malhotra, D. (2004). Trust and reciprocity decisions: The differing perspectives of trustors and trusted parties. Organizational Behavior and Human Decision Processes, 94(2), 61–73. https://doi.org/10.1016/j.obhdp.2004.03.001
  • Manu, E., Ankrah, N., Chinyio, E., & Proverbs, D. (2015). Trust influencing factors in main contractor and subcontractor relationships during projects. International Journal of Project Management, 33(7), 1495–1508. https://doi.org/10.1016/j.ijproman.2015.06.006
  • Martyn, J., & O’brien, V. (2003). Best practice partnering in social housing development. Thomas Telford Ltd.
  • Meng, X. (2010). Assessment framework for construction supply chain relationships: Development and evaluation. International Journal of Project Management, 28(7), 695–707. https://doi.org/10.1016/j.ijproman.2009.12.006
  • Meng, X. (2012). The effect of relationship management on project performance in construction. International Journal of Project Management, 30(2), 188–198. https://doi.org/10.1016/j.ijproman.2011.04.002
  • Meng, X., & Boyd, P. (2017). The role of the project manager in relationship management. International Journal of Project Management, 35(5), 717–728. https://doi.org/10.1016/j.ijproman.2017.03.001
  • MohammadHasanzadeh, S., Hosseinalipour, M., & Hafezi, M. (2014). Collaborative procurement in construction projects performance measures, case study: Partnering in Iranian construction industry. Procedia - Social and Behavioral Sciences, 119, 811–818. https://doi.org/10.1016/j.sbspro.2014.03.091
  • Nixon, P., Harrington, M., & Parker, D. (2012). Leadership performance is significant to project success or failure: A critical analysis. International Journal of Productivity and Performance Management, 61(2), 204–216. https://doi.org/10.1108/17410401211194699
  • Nursin, A., Latief, Y., & Ibrahim. (2018). Critical success factors in developing collaborative design-build project team to improve project performance. MATEC Web of Conferences, 159, 01025. https://doi.org/10.1051/matecconf/201815901025
  • Ogunlana, S. (Ed.). (1999). Profitable Partnering in Construction Procurement. (1st ed.). Routledge. https://doi.org/10.4324/9780203222454
  • Olanrewaju, Abdul Lateef, and Abdul-Rashid Abdul-Aziz. (2015). Building Maintenance Processes and Practices the Case of a Fast Developing Country. Springer Singapore, https://doi.org/10.1007/978-981-287-263-0
  • Pal, R., Wang, P., & Liang, X. (2017). The critical factors in managing relationships in international engineering, procurement, and construction (IEPC) projects of Chinese organizations. International Journal of Project Management, 35(7), 1225–1237. https://doi.org/10.1016/j.ijproman.2017.05.010
  • Palacios, J. L., Gonzalez, V., & Alarcón, L. F. (2014). Selection of third-party relationships in construction. Journal of Construction Engineering and Management, 140(4), 1–10. https://doi.org/10.1061/(ASCE)CO.1943-7862.0000701
  • Project Management Institute. (2018). A guide to the project management body of knowledge (PMBOK guide). (6th ed.). Project Management Institute.
  • Ptschelinzew, L., Chini, A., & Zhang, Y. (2020). Relationship management strategies for identifying party discord and misperceptions. Journal of Legal Affairs and Dispute Resolution in Engineering and Construction. 12(2), 1–8. https://doi.org/10.1061/(ASCE)LA.1943-4170.0000367
  • Quanji, Z., Zhang, S., & Wang, Y. (2014). Contractual governance effects on cooperation in construction projects : Multifunctional approach. Journal of Professional Issues in Engineering Education and Practice. 143(3), 1–12. https://doi.org/10.1061/(ASCE)EI.1943-5541.0000320
  • Randeree, K., & Faramawy, A. T. E. (2011). Islamic perspectives on conflict management within project managed environments. International Journal of Project Management, 29(1), 26–32. https://doi.org/10.1016/j.ijproman.2010.01.013
  • Sariola, R. (2018). Utilizing the innovation potential of suppliers in construction projects. Construction Innovation, 18(2). https://doi.org/10.1108/CI-06-2017-0050
  • Sparkling, A. E., Mollaoglu, S., Ph, D., Asce, A. M., Kirca, A., & Ph, D. (2010). Research synthesis connecting trends in architecture, engineering, and construction project partnering. Journal of Management in Engineering, 33(1), 1–12. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000481
  • Szewczyk, B., & Radziszewska-Zielina, E. (2020). IT-based control and assessment of partnering relations in construction projects. Automation in Construction, 116(November 2019), 103201. https://doi.org/10.1016/j.autcon.2020.103201
  • Tan, Y., Asce, A. M., Xue, B., & Cheung, Y. T. (2017). Relationships between main contractors and subcontractors and their impacts on main contractor competitiveness : An empirical study in Hong Kong. Journal of Construction Engineering and Management. 143(7), 1–11. https://doi.org/10.1061/(ASCE)CO.1943-7862.0001311
  • Thielen, F.W., Van Mastrigt, G.A.P.G., Burgers, L.T., Bramer, W.M., Majoie, H.J.M, Evers, S.M.A.A. & Kleijnen, J. (2016). How to prepare a systematic review of economic evaluations for clinical practice guidelines: database selection and search strategy development (part 2/3), Expert Review of Pharmacoeconomics & Outcomes Research, 16(6), 705–721. https://doi.org/10.1080/14737167.2016.1246962
  • Thomas‏, G., & Mike, T. (2005). Construction partnering and integrated teamworking. John Wiley & Sons.
  • Thompson, P. J., & Sanders, S. R. (1998). Partnering Continuum. Journal of Management in Engineerings, 14(October), 73–78. https://doi.org/10.1061/(ASCE)0742-597X(1998)
  • Turner, J. R., & Müller, R. (2005). The project manager’s leadership style as a success factor on projects: A literature review. Project Management Journal, 36(2), 49–61. https://doi.org/10.1177/875697280503600206
  • Ujene, A. O., & Edike, U. E. (2015). Relationships among internal stakeholders in construction projects: A cognitive evaluation for sustainable team integration in Nigeria. International Journal of Construction Management, 15(1), 71–81. https://doi.org/10.1080/15623599.2015.1012142
  • Van Gassel, F. J. M., Láscaris-Comneno, T., & Maas, G. J. (2014). The conditions for successful automated collaboration in construction. Automation in Construction, 39, 85–92. https://doi.org/10.1016/j.autcon.2013.12.001
  • Veal, R. (2011). Project Relationship Management. Project Management Institute.
  • Waligo, V. M., Clarke, J., & Hawkins, R. (2014). The “Leadership-Stakeholder Involvement Capacity” nexus in stakeholder management. Journal of Business Research, 67(7), 1342–1352. https://doi.org/10.1016/j.jbusres.2013.08.019
  • Wang, X., & Huang, J. (2006). The relationships between key stakeholders’ project performance and project success: Perceptions of Chinese construction supervising engineers. International Journal of Project Management, 24(3), 253–260. https://doi.org/10.1016/j.ijproman.2005.11.006
  • Wang, D., Lu, Y., & Fang, S. (2019). Connection between relationship quality and megaproject success: Moderating role of contractual functions. Advances in Civil Engineering, 2019. https://doi.org/10.1155/2019/5803687
  • Wong, W. K., Cheung, S. O., Yiu, T. W., & Pang, H. Y. (2008). A framework for trust in construction contracting. International Journal of Project Management, 26(8), 821–829. https://doi.org/10.1016/j.ijproman.2007.11.004
  • Wood, G. D., & Ellis, R. C. T. (2005). Main contractor experiences of partnering relationships on UK construction projects. Construction Management and Economics, 23(3), 317–325. https://doi.org/10.1080/0144619042000287714
  • Xu, J. (2020). In the shadow of a negative past: Repairing and developing trust in construction projects. Management, Procurement and Law, 173(1), 5–13. https://doi.org/10.1680/jmapl.19.00030
  • Xu, Z., Yin, Y., Li, D., & Browne, G. J. (2018). Owner’s risk allocation and contractor’s role behavior in a project: A parallel-mediation model. Engineering Management Journal, 30(1), 14–23. https://doi.org/10.1080/10429247.2017.1408388
  • Xue, X., Shen, Q., & Ren, Z. (2010). Critical review of collaborative working in construction projects : Business environment and human behaviors. Journal of Management in Engineering. 26(4), 196–208. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000025
  • Xue, X., Zhang, R., Yang, R., & Dai, J. (2014). Innovation in construction: A critical review and future research. International Journal of Innovation Science, 6(2), 111–126. https://doi.org/10.1260/1757-2223.6.2.111
  • Yan, L., & Zhang, L. (2020). Interplay of contractual governance and trust in improving construction project performance : Dynamic perspective. Journal of Management in Engineering. 36(4), 1–12. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000791
  • Yeung, J. F. Y., Chan, A. P. C., & Chan, D. W. M. (2007). The definition of alliancing in construction as a Wittgenstein family-resemblance concept. International Journal of Project Management, 25(3), 219–231. https://doi.org/10.1016/j.ijproman.2006.10.003
  • Zhang, J., Li, H., Olanipekun, A. O., & Bai, L. (2019). A successful delivery process of green buildings: The project owners’ view, motivation and commitment. Renewable Energy, 138(1), 651–658. https://doi.org/10.1016/j.renene.2019.02.002
  • Zheng, X., Lu, Y., & Chang, R. (2019). Governing behavioral relationships in megaprojects: Examining effect of three governance mechanisms under project uncertainties. Journal of Management in Engineering, 35(5), 1–16. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000701
  • Zou, W., Kumaraswamy, M., Chung, J., & Wong, J. (2014). Identifying the critical success factors for relationship management in PPP projects. International Journal of Project Management, 32(2), 265–274. https://doi.org/10.1016/j.ijproman.2013.05.004
  • Zuppa, D., Olbina, S., & Issa, R. (2016). Perceptions of trust in the US construction industry. Engineering, Construction and Architectural Management, 23(2), 211–236. https://doi.org/10.1108/ECAM-05-2015-0081

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.