Publication Cover
Policing and Society
An International Journal of Research and Policy
Volume 33, 2023 - Issue 8
262
Views
0
CrossRef citations to date
0
Altmetric
Research Articles

‘Not everybody can do this job’: a qualitative inquiry into emotional labour from RCMP detachment services assistants

ORCID Icon, ORCID Icon &

References

  • Adams, I.T., and Mastracci, S.H., 2020. Contrasting emotional labor and burnout in civilian and sworn law enforcement personnel. Policing: an international journal.
  • Ashforth, B.E., and Humphrey, R.H., 1993. Emotional labor in service roles: the influence of identity. The academy of management review, 18 (1), 88–115.
  • Austin, E.J., Dore, T.C., and O’Donovan, K.M., 2008. Associations of personality and emotional intelligence with display rule perceptions and emotional labour. Personality and individual differences, 44 (3), 679–688.
  • Bhowmick, S., and Mulla, Z., 2016. Emotional labour of policing: does authenticity play a role? International journal of police science and management, 18 (1), 47–60.
  • Bikos, L.J. 2016. “I Took the Blue Pill” The Effect of the Hegemonic Masculine Police Culture on Canadian Policewomen’s Identities.
  • Birze, A., et al., 2022. Perceived organizational support and emotional labour among police communicators: what can organizational context tell us about posttraumatic stress? International archives of occupational and environmental health, 95 (2), 425–435.
  • Black, A., and Lumsden, K. 2020. Emotional labour in policing. In: Emotional labour in criminal justice and criminology. Routledge, 18–33.
  • Bretland, R.J., and Thorsteinsson, E.B., 2015. Reducing workplace burnout: the relative benefits of cardiovascular and resistance exercise. Peerj, 3, e891.
  • Brinkmann, S. 2020. Unstructured and semi-structured interviewing. In: P. Leavy, ed. The oxford handbook of qualitative research. University of Oxford Press, 424–456.
  • Brunetto, Y., et al., 2014. The impact of management on the engagement and well-being of high emotional labour employees. The international journal of human resource management, 25 (17), 2345–2363.
  • Burke, Ronald J, 1994. Stressful Events, Work-Family Conflict, Coping, Psychological Burnout, and Well-Being among Police Officers. Psychological Reports, 75 (2), 787–800. https://doi.org/10.2466/pr0.1994.75.2.787
  • Conor, P., Robson, J., and Marcellus, S., 2019. Police resources in Canada, 2018. Juristat: canadian centre for justice statistics, 1–30.
  • Cox, M., et al., 2022. Public safety personnel family resilience: a narrative review. International journal of environmental research and public health, 19 (9), 5224.
  • Dahling, J.J., and Perez, L.A., 2010. Older worker, different actor? linking age and emotional labor strategies. Personality and individual differences, 48 (5), 574–578.
  • Daus, C. S., and Brown, S. 2012. Chapter 11 the emotion work of police. In: N. M. Ashkanasy, C. E.J. Härtel, and W. J. Zerbe, eds. Experiencing and managing emotions in the workplace. Emerald Group Publishing Limited, Vol. 8, 305–328. https://doi.org/10.1108/S1746-9791(2012)0000008016
  • Deans, C., 2013. Gender inequality: the struggle female police officers face in the masculine culture of policing. Journal of comparative Asian development, 12 (3), 490.
  • Dick, G., and Metcalfe, B., 2001. Managerial factors and organisational commitment-A comparative study of police officers and civilian staff. International journal of public sector management.
  • Diefendorff, J.M., and Gosserand, R.H., 2003. Understanding the emotional labor process: a control theory perspective. Journal of organizational behavior, 24 (8), 945–959. https://doi.org/10.1002/job.230.
  • Dunkley, J., and Whelan, T.A., 2006. Vicarious traumatisation: current status and future directions. British journal of guidance & counselling, 34 (1), 107–116.
  • Emotional labor in the workplace: The disproportionate burden on women. 2022. www.stkate.edu. https://www.stkate.edu/academics/women-in-leadership-degrees/empowering-women/emotional-labor-in-the-workplace
  • Erickson, R.J., and Ritter, C., 2001. Emotional labor, burnout, and inauthenticity: does gender matter? Social psychology quarterly, 146–163.
  • Forst, B., 2000. The privatization and civilianization of policing. Criminal justice, 2 (24), 19–78.
  • Garcia, V., 2003. “Difference” in the police department: women, policing, and “doing gender. Journal of contemporary criminal justice, 19 (3), 330–344.
  • Glaser, B. G., and Strauss, A. L. 2017. The discovery of grounded theory: strategies for qualitative research. Routledge.
  • Guy, M. E., Newman, M. A., and Mastracci, S. H. 2014. Emotional labor: putting the service in public service: Putting the service in public service. Routledge.
  • Hochschild, A. R. 2012. The managed heart [electronic resource]: commercialization of human feeling (Updated, with a new preface.). University of California Press.
  • Huey, L., and Kalyal, H., 2017. ‘We deal with human beings’ the emotional labor aspects of criminal investigation. International journal of police science and management, 19 (3), 140–147.
  • Hülsheger, U.R., and Schewe, A.F., 2011. On the costs and benefits of emotional labor: a meta-analysis of three decades of research. Journal of occupational health psychology, 16 (3), 361.
  • Humphrey, R.H., Ashforth, B.E., and Diefendorff, J.M., 2015. The bright side of emotional labor. Journal of organizational behavior, 36 (6), 749–769.
  • Jeung, D.-Y., Kim, C., and Chang, S.-J., 2018. Emotional labor and burnout: a review of the literature. Yonsei medical journal, 59 (2), 187–193.
  • Kerswell, N.L., et al., 2020. Mental health outcomes following a large-scale potentially traumatic event involving police officers and civilian staff of the Queensland police service. Journal of police and criminal psychology, 35 (1), 64–74.
  • Kim, H.J., 2008. Hotel service providers’ emotional labor: the antecedents and effects on burnout. International journal of hospitality management, 27 (2), 151–161.
  • Kim, H.J., et al., 2017. Is all support equal? The moderating effects of supervisor, coworker, and organizational support on the link between emotional labor and job performance. BRQ business research quarterly, 20 (2), 124–136.
  • Kinman, Gail and Leggetter, Sandra, 2016. Emotional Labour and Wellbeing: What Protects Nurses?. Healthcare, 4 (4), 89. https://doi.org/10.3390/healthcare4040089
  • Kurtz, D.L., and Upton, L.L., 2018. The gender in stories: How war stories and police narratives shape masculine police culture. Women & criminal justice, 28 (4), 282–300.
  • Lentz, L.M., et al., 2021. Compromised conscience: a scoping review of moral injury among firefighters, paramedics, and police officers. Frontiers in psychology, 12, 681.
  • Lumsden, K., and Black, A., 2018. Austerity policing, emotional labour and the boundaries of police work: an ethnography of a police force control room in England. The British journal of criminology, 58 (3), 606–623.
  • Mann, S., 2004. ‘People-work’: emotion management, stress and coping. British journal of guidance & counselling, 32 (2), 205–221.
  • Martin, S.E., 1999. Police force or police service? Gender and emotional labor. The annals of the American academy of political and social science, 561 (1), 111–126.
  • Martinussen, M., Richardsen, A.M., and Burke, R.J., 2007. Job demands, job resources, and burnout among police officers. Journal of criminal justice, 35 (3), 239–249.
  • McCarty, W.P., and Skogan, W.G., 2013. Job-related burnout among civilian and sworn police personnel. Police quarterly, 16 (1), 66–84.
  • Mealer, M., and Jones, J., 2014. Methodological and ethical issues related to qualitative telephone interviews on sensitive topics. Nurse researcher, 21 (4), 32–37.
  • Müller, M., 2018. Emotional labour: a case of gender-specific exploitation. Critical review of international social and political philosophy.
  • Norman, Mark and Ricciardelli, Rosemary, 2023. “I Think It’s Still a Male-Dominated World”: Detachment Services Assistants’ Perceptions and Experiences of a Gendered Police Organization. Feminist Criminology, 155708512311537. https://doi.org/10.1177/15570851231153713
  • Novick, G., 2008. Is there a bias against telephone interviews in qualitative research? Research in nursing & health, 31 (4), 391–398.
  • Rabe-Hemp, C.E., 2009. POLICEwomen or policeWOMEN? Doing gender and police work. Feminist criminology, 4 (2), 114–129.
  • Royal Canadian Mounted Police. 2021. About the RCMP. https://www.rcmp-grc.gc.ca/en/about-rcmp
  • Royal Canadian Mounted Police. 2022. RCMP Federal Policing Annual Report 2021. https://www.rcmp-grc.gc.ca/en/rcmp-federal-policing-annual-report-2021
  • Schaible, L.M., and Gecas, V., 2010. The impact of emotional labor and value dissonance on burnout among police officers. Police quarterly, 13 (3), 316–341.
  • Shelley, T.O., Morabito, M.S., and Tobin-Gurley, J., 2011. Gendered institutions and gender roles: understanding the experiences of women in policing. Criminal justice studies, 24 (4), 351–367.
  • Sloan, M.M., 2008. Emotion management and workplace status: consequences for well-being. International journal of work organisation and emotion, 2 (3), 236–255.
  • Syed, S., et al., 2020. Global prevalence and risk factors for mental health problems in police personnel: a systematic review and meta-analysis. Occupational and environmental medicine, 77 (11), 737–747.
  • van der Meer, C.A., et al., 2017. Gender and age differences in trauma and PTSD among Dutch treatment-seeking police officers. Journal of nervous & mental disease, 205 (2), 87–92.
  • Van Gelderen, B.R., Konijn, E.A., and Bakker, A.B., 2017. Emotional labor among police officers: a diary study relating strain, emotional labor, and service performance. The international journal of human resource management, 28 (6), 852–879.
  • Walker, D., and Myrick, F., 2006. Grounded theory: an exploration of process and procedure. Qualitative health research, 16 (4), 547–559.
  • Walsh, G., and Bartikowski, B., 2013. Employee emotional labour and quitting intentions: moderating effects of gender and age. European journal of marketing.
  • Women and Labor in the Workplace. n.d. Available from: https://www.stkate.edu/academics/women-in-leadership-degrees/empowering-women/emotional-labor-in-the-workplace [Accessed 11 Oct 2022].

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.