Influences of Ethical Values of e-Travel Agents on Authenticity and Trust Formations: The Moderating Role of Privacy Concerns

References

• Anderson, J. C., & Gerbing, D. W. (1992). Assumptions and comparative strengths of the two-step approach: Comment on Fornell and Yi. Sociological Methods & Research, 20(3), 321–333. https://doi.org/10.1177/0049124192020003002
   Web of Science ®Google Scholar
• Atulkar, S. (2020). Brand trust and brand loyalty in mall shoppers. Marketing Intelligence & Planning, 38(5), 559–572. https://doi.org/10.1108/MIP-02-2019-0095
   Web of Science ®Google Scholar
• Ayaburi, E. W., & Treku, D. N. (2020). Effect of penitence on social media trust and privacy concerns: The case of Facebook. International Journal of Information Management, 50, 171–181. https://doi.org/10.1016/j.ijinfomgt.2019.05.014
   Web of Science ®Google Scholar
• Baker, T. L., Hunt, T. G., & Andrews, M. C. (2006). Promoting ethical behavior and organizational citizenship behaviors: The influence of corporate ethical values. Journal of Business Research, 59(7), 849–859. https://doi.org/10.1016/j.jbusres.2006.02.004
   Web of Science ®Google Scholar
• Bauer, H. H., Falk, H., & Hammerschmidt, M. (2006). eTransQual: A transaction process-based approach for capturing service quality in online shopping. Journal of Business Research, 59(7), 866–975. https://doi.org/10.1016/j.jbusres.2006.01.021
   Web of Science ®Google Scholar
• Bawack, R. E., Wamba, S. F., & Carillo, K. D. A. (2021). Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis. International Journal of Information Management, 58, 102309. https://doi.org/10.1016/j.ijinfomgt.2021.102309
   Web of Science ®Google Scholar
• Beverland, M. B., Lindgreen, A., & Vink, M. W. (2008). Projecting authenticity through advertising: Consumer judgments of advertisers’ claims. Journal of Advertising, 37(1), 5–15. https://doi.org/10.2753/JOA0091-3367370101
   Web of Science ®Google Scholar
• Buchanan, T., Paine, C., Joinson, A. N., & Reips, U. D. (2007). Development of measures of online privacy concern and protection for use on the Internet. Journal of the American Society for Information Science and Technology, 58(2), 157–165. https://doi.org/10.1002/asi.20459
   Web of Science ®Google Scholar
• Cashin, S. E., & Elmore, P. B. (2005). The Survey of Attitudes Toward Statistics scale: A construct validity study. Educational and Psychological Measurement, 65(3), 509–524. https://doi.org/10.1177/0013164404272488
   Web of Science ®Google Scholar
• Chang, H. H., Wang, Y. H., & Yang, W. Y. (2009). The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value. Total Quality Management & Business Excellence, 20(4), 423–443. https://doi.org/10.1080/14783360902781923
   Web of Science ®Google Scholar
• Chaudhuri, A., & Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of Marketing, 65(2), 81–93. https://doi.org/10.1509/jmkg.65.2.81.18255
   Web of Science ®Google Scholar
• Chen, X., Huang, Q., & Davison, R. M. (2017). The role of website quality and social capital in building buyers’ loyalty. International Journal of Information Management, 37(1), 1563–1574. https://doi.org/10.1016/j.ijinfomgt.2016.07.005
   Web of Science ®Google Scholar
• Chipulu, M., Marshall, A., Ojiako, U., & Mota, C. (2018). Reasoned ethical engagement: Ethical values of consumers as primary antecedents of instrumental actions towards multinationals. Journal of Business Ethics, 147(1), 221–238. https://doi.org/10.1007/s10551-015-2994-5
   Web of Science ®Google Scholar
• Chua, R. Y. J., Ingram, P., & Morris, M. W. (2008). From the head and the heart: Locating cognition- and affect-based trust in managers’ professional networks. Academy of Management Journal, 51(3), 436–452. https://doi.org/10.5465/amj.2008.32625956
   Web of Science ®Google Scholar
• Dabholkar, P. A., van Dolen, W. M., & de Ruyter, K. (2009). A dual‐sequence framework for B2C relationship formation: Moderating effects of employee communication style in online group chat. Psychology & Marketing, 26(2), 145–174. https://doi.org/10.1002/mar.20265
   Web of Science ®Google Scholar
• de Kerviler, G., Heuvinck, N., & Gentina, E. (2022). “Make an effort and show me the love!” Effects of indexical and iconic authenticity on perceived brand ethicality. Journal of Business Ethics, 179, 89–110. https://doi.org/10.1007/s10551-021-04779-3
   Google Scholar
• Deng, Z., Lu, Y., Wei, K. K., & Zhang, J. (2010). Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China. International Journal of Information Management, 30(4), 289–300. https://doi.org/10.1016/j.ijinfomgt.2009.10.001
   Web of Science ®Google Scholar
• Donath, J. (2007). Signals in social supernets. Journal of Computer-Mediated Communication, 13(1), 231–251. https://doi.org/10.1111/j.1083-6101.2007.00394.x
   Web of Science ®Google Scholar
• Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationships. Journal of Marketing, 61(2), 35–51. https://doi.org/10.2307/1251829
   Web of Science ®Google Scholar
• Eigenraam, A. W., Eelen, J., & Verlegh, P. W. J. (2021). Let me entertain you? The importance of authenticity in online customer engagement. Journal of Interactive Marketing, 54(1), 53–68. https://doi.org/10.1016/j.intmar.2020.11.001
   Web of Science ®Google Scholar
• Elbeltagi, I., & Agag, G. (2016). E-retailing ethics and its impact on customer satisfaction and repurchase intention: A cultural and commitment-trust theory perspective. Internet Research, 26(1), 288–310. https://doi.org/10.1108/IntR-10-2014-0244
   Web of Science ®Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(3), 39–50. https://doi.org/10.1177/002224378101800104
   Web of Science ®Google Scholar
• Fredrickson, B. L. (2001). The role of positive emotions in positive psychology. The American Psychologist, 56(3), 218–226. https://doi.org/10.1037//0003-066x.56.3.218
   PubMed Web of Science ®Google Scholar
• Fritz, K., Schoenmueller, V., & Bruhn, M. (2017). Authenticity in branding-exploring antecedents and consequences of brand authenticity. European Journal of Marketing, 51(2), 324–348. https://doi.org/10.1108/EJM-10-2014-0633
   Web of Science ®Google Scholar
• Gilmore, J. H., & Pine, B. J. (2007). Authenticity: What consumers really want. Harvard Business Press.
   Google Scholar
• Giovanis, A. N., & Athanasopoulou, P. (2018). Consumer-brand relationships and brand loyalty in technology-mediated services. Journal of Retailing and Consumer Services, 40, 287–294. https://doi.org/10.1016/j.jretconser.2017.03.003
   Web of Science ®Google Scholar
• Glikson, E., & Woolley, A. W. (2020). Human trust in artificial intelligence: Review of empirical research. Academy of Management Annals, 14(2), 627–660. https://doi.org/10.5465/annals.2018.0057
   Web of Science ®Google Scholar
• Gommans, M., Krishman, K. S., & Scheffold, K. B. (2001). From brand loyalty to e-loyalty: A conceptual framework. Journal of Economic & Social Research, 3(1), 43–58.
   Google Scholar
• Ha, H. Y., John, J., John, J. D., & Chung, Y. K. (2016). Temporal effects of information from social networks on online behavior: The role of cognitive and affective trust. Internet Research, 26(1), 213–235. https://doi.org/10.1108/IntR-03-2014-0084
   Web of Science ®Google Scholar
• Habibi, M. R., Laroche, M., & Richard, M. O. (2014). The roles of brand community and community engagement in building brand trust on social media. Computers in Human Behavior, 37, 152–161. https://doi.org/10.1016/j.chb.2014.04.016
   Web of Science ®Google Scholar
• Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis (8th ed.). Cengage.
   Google Scholar
• Herbst, K. C., Finkel, E. J., Allan, D., & Fitzsimons, G. M. (2012). On the dangers of pulling a fast one: Advertisement disclaimer speed, brand trust, and purchase intention. Journal of Consumer Research, 38(5), 909–919. https://doi.org/10.1086/660854
   Web of Science ®Google Scholar
• Honkanen, P., Verplanken, B., & Olsen, S. O. (2006). Ethical values and motives driving organic food choice. Journal of Consumer Behaviour, 5(5), 420–430. https://doi.org/10.1002/cb.190
   Google Scholar
• Hsu, M. H., Chang, C. M., & Yen, C. H. (2011). Exploring the antecedents of trust in virtual communities. Behaviour & Information Technology, 30(5), 587–601. https://doi.org/10.1080/0144929X.2010.549513
   Web of Science ®Google Scholar
• Hunt, S. D., Wood, V. R., & Chonko, L. B. (1989). Corporate ethical values and organizational commitment in marketing. Journal of Marketing, 53(3), 79–90. https://doi.org/10.1177/002224298905300309
   Web of Science ®Google Scholar
• Ioannou, A., Tussyadiah, I., & Lu, Y. (2020). Privacy concerns and disclosure of biometric and behavioral data for travel. International Journal of Information Management, 54, 102122. https://doi.org/10.1016/j.ijinfomgt.2020.102122
   Web of Science ®Google Scholar
• Jarvenpaa, S. L., & Todd, P. A. (1996). Consumer reactions to electronic shopping on the world wide web. International Journal of Electronic Commerce, 1(2), 59–88. https://doi.org/10.1080/10864415.1996.11518283
   Google Scholar
• Joo, S., Miller, E. G., & Fink, J. S. (2019). Consumer evaluations of CSR authenticity: Development and validation of a multidimensional CSR authenticity scale. Journal of Business Research, 98, 236–249. https://doi.org/10.1016/j.jbusres.2019.01.060
   Web of Science ®Google Scholar
• Jöreskog, K. G., & Sörbom, D. (1993). LISREL 8: Structural equation modeling with the SIMPLIS command language. Scientific Software International.
   Google Scholar
• Kernis, M. H. (2003). Toward a conceptualization of optimal self-esteem. Psychological Inquiry, 14(1), 1–26. https://doi.org/10.1207/S15327965PLI1401_01
   Web of Science ®Google Scholar
• Khan, I., & Rahman, Z. (2016). E-tail brand experience’s influence on e-brand trust and e-brand loyalty: The moderating role of gender. International Journal of Retail & Distribution Management, 44(6), 588–606. https://doi.org/10.1108/IJRDM-09-2015-0143
   Web of Science ®Google Scholar
• Kim, J., Kim, H. M., & Kim, M. (2021). The impact of a sense of virtual community on online community: Does online privacy concern matter? Internet Research, 31(2), 519–539. https://doi.org/10.1108/INTR-01-2020-0015
   Web of Science ®Google Scholar
• Kim, J., & Kim, M. (2022). Rise of social media influencers as a new marketing channel: Focusing on the roles of psychological well-being and perceived social responsibility among consumers. International Journal of Environmental Research and Public Health, 19(4), 2362. https://doi.org/10.3390/ijerph19042362
   PubMed Web of Science ®Google Scholar
• Kim, M. (2022). How can I Be as attractive as a Fitness YouTuber in the era of COVID-19? The impact of digital attributes on flow experience, satisfaction, and behavioral intention. Journal of Retailing and Consumer Services, 64, 102778. https://doi.org/10.1016/j.jretconser.2021.102778
   Web of Science ®Google Scholar
• Kim, M., & Stepchenkova, S. (2020). Corporate social responsibility authenticity from the perspective of restaurant consumers. The Service Industries Journal, 40(15–16), 1140–1166. https://doi.org/10.1080/02642069.2020.1760249
   Web of Science ®Google Scholar
• Kim, M., & Kim, J. (2020). The influence of authenticity of online reviews on trust formation among travelers. Journal of Travel Research, 59(5), 763–776. https://doi.org/10.1177/0047287519868307
   Web of Science ®Google Scholar
• Kim, M., & Thapa, B. (2018). Perceived value and flow experience: Application in a nature-based tourism context. Journal of Destination Marketing & Management, 8, 373–384. https://doi.org/10.1016/j.jdmm.2017.08.002
   Web of Science ®Google Scholar
• Kracher, B., & Corritore, C. L. (2004). Is there a special e-commerce ethics? Business Ethics Quarterly, 14(1), 71–94. https://doi.org/10.5840/beq20041417
   Web of Science ®Google Scholar
• Ladhari, R., & Tchetgna, N. M. (2017). Values, socially conscious behaviour and consumption emotions as predictors of Canadians’ intent to buy fair trade products. International Journal of Consumer Studies, 41(6), 696–705. https://doi.org/10.1111/ijcs.12382
   Web of Science ®Google Scholar
• Lee, J., Lee, J. N., & Tan, B. C. (2015). Antecedents of cognitive trust and affective distrust and their mediating roles in building customer loyalty. Information Systems Frontiers, 17(1), 159–175. https://doi.org/10.1007/s10796-012-9392-7
   Web of Science ®Google Scholar
• Lee, L., & Charles, V. (2021). The impact of consumers’ perceptions regarding the ethics of online retailers and promotional strategy on their repurchase intention. International Journal of Information Management, 57, 102264. https://doi.org/10.1016/j.ijinfomgt.2020.102264
   Web of Science ®Google Scholar
• Lee, S. M., Lee, D., & Kang, C. Y. (2012). The impact of high-performance work systems in the health-care industry: Employee reactions, service quality, customer satisfaction, and customer loyalty. The Service Industries Journal, 32(1), 17–36. https://doi.org/10.1080/02642069.2010.545397
   Web of Science ®Google Scholar
• Leigh, T. W., Peters, C., & Shelton, J. (2006). The consumer quest for authenticity: The multiplicity of meanings within the MG subculture of consumption. Journal of the Academy of Marketing Science, 34(4), 481–493. https://doi.org/10.1177/0092070306288403
   Web of Science ®Google Scholar
• Li, J., Tang, J., Jiang, L., Yen, D. C., & Liu, X. (2019). Economic success of physicians in the online consultation market: A signaling theory perspective. International Journal of Electronic Commerce, 23(2), 244–271. https://doi.org/10.1080/10864415.2018.1564552
   Web of Science ®Google Scholar
• Liu, L., Lee, M. K., Liu, R., & Chen, J. (2018). Trust transfer in social media brand communities: The role of consumer engagement. International Journal of Information Management, 41, 1–13. https://doi.org/10.1016/j.ijinfomgt.2018.02.006
   Web of Science ®Google Scholar
• Lude, M., & Prügl, R. (2018). Why the family business brand matters: Brand authenticity and the family firm trust inference. Journal of Business Research, 89, 121–134. https://doi.org/10.1016/j.jbusres.2018.03.040
   Web of Science ®Google Scholar
• Lwin, M., Wirtz, J., & Williams, J. D. (2007). Consumer online privacy concerns and responses: A power–responsibility equilibrium perspective. Journal of the Academy of Marketing Science, 35(4), 572–585. https://doi.org/10.1007/s11747-006-0003-3
   Web of Science ®Google Scholar
• Majluf, N. S., & Navarrete, C. M. (2011). A two-component compliance and ethics program model: An empirical application to Chilean corporations. Journal of Business Ethics, 100(4), 567–579. https://doi.org/10.1007/s10551-010-0696-6
   Web of Science ®Google Scholar
• Maseeh, H. I., Jebarajakirthy, C., Pentecost, R., Arli, D., Weaven, S., & Ashaduzzaman, M. (2021). Privacy concerns in e‐commerce: A multilevel meta‐analysis. Psychology & Marketing, 38(10), 1779–1798. https://doi.org/10.1002/mar.21493
   Web of Science ®Google Scholar
• Mazutis, D. D., & Slawinski, N. (2015). Reconnecting business and society: Perceptions of authenticity in corporate social responsibility. Journal of Business Ethics, 131(1), 137–150. https://doi.org/10.1007/s10551-014-2253-1
   Web of Science ®Google Scholar
• Manente, M., Minghetti, V., & Mingotto, E. (2014). Responsible tourism and CSR: Assessment systems for sustainable development of SMEs in tourism. Springer.
   Google Scholar
• Maury, M. D., & Kleiner, D. S. (2002). E-commerce, ethical commerce? Journal of Business Ethics, 36(1), 21–31. https://doi.org/10.1023/A:1014274301815
   Web of Science ®Google Scholar
• Mavlanova, T., Benbunan-Fich, R., & Koufaris, M. (2012). Signaling theory and information asymmetry in online commerce. Information & Management, 49(5), 240–247. https://doi.org/10.1016/j.im.2012.05.004
   Web of Science ®Google Scholar
• Meents, S., & Verhagen, T. (2018). Reducing consumer risk in electronic marketplaces: The signaling role of product and seller information. Computers in Human Behavior, 86, 205–217. https://doi.org/10.1016/j.chb.2018.04.047
   Web of Science ®Google Scholar
• Molinillo, S., Navarro-García, A., Anaya-Sánchez, R., & Japutra, A. (2020). The impact of affective and cognitive app experiences on loyalty towards retailers. Journal of Retailing and Consumer Services, 54, 101948. https://doi.org/10.1016/j.jretconser.2019.101948
   Web of Science ®Google Scholar
• Morhart, F., Malär, L., Guèvremont, A., Girardin, F., & Grohmann, B. (2015). Brand authenticity: An integrative framework and measurement scale. Journal of Consumer Psychology, 25(2), 200–218. https://doi.org/10.1016/j.jcps.2014.11.006
   Web of Science ®Google Scholar
• Mossaz, A., & Coghlan, A. (2017). The role of travel agents’ ethical concerns when brokering information in the marketing and sale of sustainable tourism. Journal of Sustainable Tourism, 25(7), 989–1006. https://doi.org/10.1080/09669582.2016.1198358
   Web of Science ®Google Scholar
• Mou, J., & Shin, D. (2018). Effects of social popularity and time scarcity on online consumer behaviour regarding smart healthcare products: An eye-tracking approach. Computers in Human Behavior, 78, 74–89. https://doi.org/10.1016/j.chb.2017.08.049
   Web of Science ®Google Scholar
• Mou, J., Shin, D. H., & Cohen, J. (2017). Understanding trust and perceived usefulness in the consumer acceptance of an e-service: A longitudinal investigation. Behaviour & Information Technology, 36(2), 125–139. https://doi.org/10.1080/0144929X.2016.1203024
   Web of Science ®Google Scholar
• Mpinganjira, M., & Maduku, D. K. (2019). Ethics of mobile behavioral advertising: Antecedents and outcomes of perceived ethical value of advertised brands. Journal of Business Research, 95, 464–478. https://doi.org/10.1016/j.jbusres.2018.07.037
   Web of Science ®Google Scholar
• Mulki, J. P., Jaramillo, F., & Locander, W. B. (2006). Effects of ethical climate and supervisory trust on salesperson’s job attitudes and intentions to quit. Journal of Personal Selling & Sales Management, 26(1), 19–26. https://doi.org/10.2753/PSS0885-3134260102
   Google Scholar
• Napoli, J., Dickinson, S. J., Beverland, M. B., & Farrelly, F. (2014). Measuring consumer-based brand authenticity. Journal of Business Research, 67(6), 1090–1098. https://doi.org/10.1016/j.jbusres.2013.06.001
   Web of Science ®Google Scholar
• Newman, A., Kiazad, K., Miao, Q., & Cooper, B. (2014). Examining the cognitive and affective trust-based mechanisms underlying the relationship between ethical leadership and organisational citizenship: A case of the head leading the heart? Journal of Business Ethics, 123(1), 113–123. https://doi.org/10.1007/s10551-013-1803-2
   Web of Science ®Google Scholar
• Nienaber, A. M., Hofeditz, M., & Romeike, P. D. (2015). Vulnerability and trust in leader-follower relationships. Personnel Review, 44(4), 567–591. https://doi.org/10.1108/PR-09-2013-0162
   Web of Science ®Google Scholar
• Nunnally, J. C. (1978). Psychometric theory. McGraw-Hill.
   Google Scholar
• Oghazi, P., Karlsson, S., Hellström, D., & Hjort, K. (2018). Online purchase return policy leniency and purchase decision: Mediating role of consumer trust. Journal of Retailing and Consumer Services, 41, 190–200. https://doi.org/10.1016/j.jretconser.2017.12.007
   Web of Science ®Google Scholar
• Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63(4), 33–44. https://doi.org/10.1177/00222429990634s105
   Web of Science ®Google Scholar
• O’Neil, D. (2001). Analysis of Internet users’ level of online privacy concerns. Social Science Computer Review, 19(1), 17–31. https://doi.org/10.1177/089443930101900103
   Web of Science ®Google Scholar
• Osburg, V. S., Akhtar, P., Yoganathan, V., & McLeay, F. (2019). The influence of contrasting values on consumer receptiveness to ethical information and ethical choices. Journal of Business Research, 104, 366–379. https://doi.org/10.1016/j.jbusres.2019.07.022
   Web of Science ®Google Scholar
• Onwuegbuzie, A. J., Witcher, A. E., Collins, K. M., Filer, J. D., Wiedmaier, C. D., & Moore, C. W. (2007). Students’ perceptions of characteristics of effective college teachers: A validity study of a teaching evaluation form using a mixed-methods analysis. American Educational Research Journal, 44(1), 113–160. https://doi.org/10.3102/0002831206298169
   Web of Science ®Google Scholar
• Park, E., Kim, K. J., & Kwon, S. J. (2017). Corporate social responsibility as a determinant of consumer loyalty: An examination of ethical standard, satisfaction, and trust. Journal of Business Research, 76, 8–13. https://doi.org/10.1016/j.jbusres.2017.02.017
   Web of Science ®Google Scholar
• Pee, L. G., Jiang, J., & Klein, G. (2018). Signaling effect of website usability on repurchase intention. International Journal of Information Management, 39, 228–241. https://doi.org/10.1016/j.ijinfomgt.2017.12.010
   Web of Science ®Google Scholar
• Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531–544. https://doi.org/10.1177/014920638601200408
   Web of Science ®Google Scholar
• Portal, S., Abratt, R., & Bendixen, M. (2019). The role of brand authenticity in developing brand trust. Journal of Strategic Marketing, 27(8), 714–729. https://doi.org/10.1080/0965254X.2018.1466828
   Web of Science ®Google Scholar
• Punyatoya, P. (2019). Effects of cognitive and affective trust on online customer behavior. Marketing Intelligence & Planning, 37(1), 80–96. https://doi.org/10.1108/MIP-02-2018-0058
   Web of Science ®Google Scholar
• Qing, M., Asif, M., Hussain, A., & Jameel, A. (2020). Exploring the impact of ethical leadership on job satisfaction and organizational commitment in public sector organizations: The mediating role of psychological empowerment. Review of Managerial Science, 14, 1405–1432. https://doi.org/10.1007/s11846-019-00340-9
   Web of Science ®Google Scholar
• Quoquab, F., Jaini, A., & Mohammad, J. (2020). Does it matter who exhibits more green purchase behavior of cosmetic products in Asian culture? A multi-group analysis approach. International Journal of Environmental Research and Public Health, 17(14), 5258. https://doi.org/10.3390/ijerph17145258
   PubMed Web of Science ®Google Scholar
• Ray, A., Bala, P. K., & Dasgupta, S. A. (2019). Role of authenticity and perceived benefits of online courses on technology based career choice in India: A modified technology adoption model based on career theory. International Journal of Information Management, 47, 140–151. https://doi.org/10.1016/j.ijinfomgt.2019.01.015
   Web of Science ®Google Scholar
• Remišová, A., Lašáková, A., & Kirchmayer, Z. (2019). Influence of formal ethics program components on managerial ethical behavior. Journal of Business Ethics, 160(1), 151–166. https://doi.org/10.1007/s10551-018-3832-3
   Web of Science ®Google Scholar
• Rianthong, N., Dumrongsiri, A., & Kohda, Y. (2016). Improving the multidimensional sequencing of hotel rooms on an online travel agency web site. Electronic Commerce Research and Applications, 17, 74–86. https://doi.org/10.1016/j.elerap.2016.03.002
   Web of Science ®Google Scholar
• Riefler, P. (2020). Local versus global food consumption: The role of brand authenticity. Journal of Consumer Marketing, 37(3), 317–327. https://doi.org/10.1108/JCM-02-2019-3086
   Web of Science ®Google Scholar
• Riquelme, I. P., Román, S., & Iacobucci, D. (2016). Consumers’ perceptions of online and offline retailer deception: A moderated mediation analysis. Journal of Interactive Marketing, 35(1), 16–26. https://doi.org/10.1016/j.intmar.2016.01.002
   Web of Science ®Google Scholar
• Serazio, M. (2017). Branding politics: Emotion, authenticity, and the marketing culture of American political communication. Journal of Consumer Culture, 17(2), 225–241. https://doi.org/10.1177/1469540515586868
   Web of Science ®Google Scholar
• Shah, S. H. H., Lei, S., Hussain, S. T., & Mariam, S. (2020). How consumer perceived ethicality influence repurchase intentions and word-of-mouth? A mediated moderation model. Asian Journal of Business Ethics, 9(1), 1–21. https://doi.org/10.1007/s13520-019-00096-1
   Web of Science ®Google Scholar
• Shirdastian, H., Laroche, M., & Richard, M. O. (2019). Using big data analytics to study brand authenticity sentiments: The case of Starbucks on Twitter. International Journal of Information Management, 48, 291–307. https://doi.org/10.1016/j.ijinfomgt.2017.09.007
   Web of Science ®Google Scholar
• Siegel, A. (1997). In pursuit of privacy: Laws, ethics, and the rise of technology. The Wilson Quarterly, 21(4), 100.
   Google Scholar
• Spence, M. (2002). Signaling in retrospect and the informational structure of markets. American Economic Review, 92(3), 434–459. https://doi.org/10.1257/00028280260136200
   Web of Science ®Google Scholar
• Srinivasan, S. S., Anderson, R., & Ponnavolu, K. (2002). Customer loyalty in e-commerce: An exploration of its antecedents and consequences. Journal of Retailing, 78(1), 41–50. https://doi.org/10.1016/S0022-4359(01)00065-3
   Web of Science ®Google Scholar
• Sung, Y., & Kim, J. (2010). Effects of brand personality on brand trust and brand affect. Psychology & Marketing, 27(7), 639–661. https://doi.org/10.1002/mar.20349
   Web of Science ®Google Scholar
• Swift, P. E., & Hwang, A. (2013). The impact of affective and cognitive trust on knowledge sharing and organizational learning. The Learning Organization, 20(1), 20–37. https://doi.org/10.1108/09696471311288500
   Google Scholar
• Vitell, S. J., & Hidalgo, E. R. (2006). The impact of corporate ethical values and enforcement of ethical codes on the perceived importance of ethics in business: A comparison of US and Spanish managers. Journal of Business Ethics, 64(1), 31–43. https://doi.org/10.1007/s10551-005-4664-5
   Web of Science ®Google Scholar
• Wagner, M. (2011). Corporate performance implications of extended stakeholder management: New insights on mediation and moderation effects. Ecological Economics, 70(5), 942–950. https://doi.org/10.1016/j.ecolecon.2010.12.010
   Web of Science ®Google Scholar
• Wang, X., Tajvidi, M., Lin, X., & Hajli, N. (2020). Towards an ethical and trustworthy social commerce community for brand value co-creation: A trust-commitment perspective. Journal of Business Ethics, 167, 137–152. https://doi.org/10.1007/s10551-019-04182-z
   Web of Science ®Google Scholar
• Webber, S. S. (2008). Development of cognitive and affective trust in teams: A longitudinal study. Small Group Research, 39(6), 746–769. https://doi.org/10.1177/1046496408323569
   Web of Science ®Google Scholar
• Yang, B., Kim, Y., & Yoo, C. (2013). The integrated mobile advertising model: The effects of technology-and emotion-based evaluations. Journal of Business Research, 66(9), 1345–1352. https://doi.org/10.1016/j.jbusres.2012.02.035
   Web of Science ®Google Scholar
• Yeh, C. H., Wang, Y. S., & Yieh, K. (2016). Predicting smartphone brand loyalty: Consumer value and consumer-brand identification perspectives. International Journal of Information Management, 36(3), 245–257. https://doi.org/10.1016/j.ijinfomgt.2015.11.013
   Web of Science ®Google Scholar
• Yin, J., Qian, L., & Singhapakdi, A. (2018). Sharing sustainability: How values and ethics matter in consumers’ adoption of public bicycle-sharing scheme. Journal of Business Ethics, 149(2), 313–332.
   Google Scholar
• Ziegler, C. N., & Golbeck, J. (2007). Investigating interactions of trust and interest similarity. Decision Support Systems, 43(2), 460–475. https://doi.org/10.1016/j.dss.2006.11.003
   Web of Science ®Google Scholar
• Zmud, R. W., Shaft, T., Zheng, W., & Croes, H. (2010). Systematic differences in firm’s information technology signaling: Implications for research design. Journal of the Association for Information Systems, 11(3), 149–181. https://doi.org/10.17705/1jais.00223
   Web of Science ®Google Scholar