References
- Antonescu, M (2018). Are business leaders prepared to handle the upcoming revolution in business artificial intelligence? Quality-Access to Success, 19, 15–19.
- Arora, A. S., & Sanni, S. A. (2019). Ten years of ‘social media marketing’ research in the Journal of Promotion Management: Research synthesis, emerging themes, and new directions. Journal of Promotion Management, 25(4), 476–499.1448322. https://doi.org/https://doi.org/10.1080/10496491.2018
- Ashfaq, M., Yun, J., Yu, S., & Loureiro, S. M. C. (2020). I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of text-based conversational agents. Telematics and Informatics, 54, 101473. https://doi.org/https://doi.org/10.1016/j.tele.2020.101473
- Ballantyne, R., Warren, A., & Nobbs, K. (2006). The evolution of brand choice. Journal of Brand Management, 13(4–5), 339–352. https://doi.org/https://doi.org/10.1057/palgrave.bm.2540276
- Belk, R. (1988). Possessions and the extended self. Journal of Consumer Research, 15(2), 139–168. https://doi.org/https://doi.org/10.1086/209154
- Beverland, M. (2006). The “real thing”: Branding authenticity in the luxury wine trade.Journal of Business Research, 59(2), 251–258. https://doi.org/https://doi.org/10.1016/j.jbusres.2005.04.007
- Beverland, M. B., & Farrelly, F. J. (2010). The quest for authenticity in consumption: Consumers’ purposive choice of authentic cues to shape experienced outcomes.Journal of Consumer Research, 36(5), 838–856.https://doi.org/https://doi.org/10.1086/615047
- Bilro, R. G., & Loureiro, S. M. C. (2020). A consumer engagement systematic review: Synthesis and research agenda. Spanish Journal of Marketing - ESIC, 24(3), 283–307. https://doi.org/https://doi.org/10.1108/SJME-01-2020-0021
- Brodie, R. J., Hollebeek, L. D., Jurić, B., & Ilić, A. (2011). Customer engagement: Conceptual domain, fundamental propositions, and implications for research. Journal of Service Research, 14(3) 252–271. https://doi.org/https://doi.org/10.1177/1094670511411703
- Brown, G., Crossley, C., & Robinson, S. L. (2014). Psychological ownership, territorial behavior and being perceived as a team contributor: The critical role of trust in the work environment. Personnel Psychology, 67(2), 463–485. https://doi.org/https://doi.org/10.1111/peps.12048
- Brown, S., Kozinets, R. V., & Sherry, J. F. Jr. (2003). Teaching old brands new tricks: Retro branding and the revival of brand meaning. Journal of Marketing, 67(3), 19–33. https://doi.org/https://doi.org/10.1509/jmkg.67.3.19.18657
- Bruhn, M., Schoenmueller, V., & Schäfer, D. (2012). Are social media replacing traditional media in terms of brand equity creation? Management Research Review, 35(9), 770–790. https://doi.org/https://doi.org/10.1108/01409171211255948
- Collins, N. L. (1996). Working models of attachment: Implications for explanation, emotion, and behavior. Journal of Personality and Social Psychology, 71(4), 810–832. https://doi.org/https://doi.org/10.1037/0022-3514.71.4.81
- da Costa, L. R., & Loureiro, S. M. C. (2019). The importance of employees’ engagement on the organizational success. Journal of Promotion Management, 25(3), 328–336.
- Danckwerts, S., & Kenning, P. (2019). “It’s MY Service, it's MY Music”: The role of psychological ownership in music streaming consumption. Psychology and Marketing, 36(9), 803–816.
- Diamantopoulos, A., & Siguaw, J. (2006). Formative versus reflective indicators in organizational measure development: A comparison and empirical illustration.British Journal of Management, 17, 263–282. https://doi.org/https://doi.org/10.1111/j.1467-8551.2006.00500.x
- Dieck, M. C., Jung, T., & Rauschnabel, P. A. (2018). Determining visitor engagement through augmented reality at science festivals: An experience economy perspective. Computers in Human Behavior, 82, 44–53. https://doi.org/https://doi.org/10.1016/j.jbusres.2013.06.001
- Dittmar, H. (1992). The social psychology of material possessions: To have is to be. Journal of Economic Psychology, 14(2), 453–454. https://doi.org/https://doi.org/10.1016/0167-4870(93)90011-9
- Escalas, J. (2004). Narrative processing: Building consumer connections to brands. Journal of Consumer Psychology, 14(1–2), 168–180. https://doi.org/https://doi.org/10.1207/s15327663jcp1401and2_19
- Fedorikhin, A., Park, C. W., & Thomson, M. (2008). Beyond fit and attitude: The effect of emotional attachment on consumer responses to brand extensions. Journal of Consumer Psychology, 18(4), 281–291. https://doi.org/https://doi.org/10.1016/j.jcps.2008.09.006
- Fuchs, C., Prandelli, E., & Schreier, M. (2010). The psychological effects of empowerment strategies on consumers’ product demand. Journal of Marketing, 74(1), 65–79. https://doi.org/https://doi.org/10.1509/jmkg.74.1.65
- Grazian, D. (2003). Blue Chicago: The search for authenticity in urban blues clubs. University of Chicago Press.
- Guèvremont, A., Durif, F., & Grappe, C. G. (2021). Why does this brand speak to me? Conceptualization, scale development, and validation of brand relevance. Journal of Promotion Management, 27(5), 609–629. https://doi.org/https://doi.org/10.1080/10496491.2020
- Hollebeek, L. (2011). Exploring customer brand engagement: Definition and themes. Journal of Strategic Marketing, 19(7), 555–573. https://doi.org/https://doi.org/10.1080/0965254X.2011.599493
- Hollebeek, L. D., Glynn, M. S., & Brodie, R. J. (2014). Consumer brand engagement in social media: Conceptualization, scale development and validation. Journal of Interactive Marketing, 28(2), 149–165. https://doi.org/https://doi.org/10.1016/j.intmar.2013.12.002
- Kleijnen, M., Ruyter, K., & Wetzels, M. (2007). An assessment of value creation in mobile service delivery and the moderating role of time consciousness. Journal of Retailing, 83(1), 33–46. https://doi.org/https://doi.org/10.1016/j.jretai.2006.10.004
- Kleine, S. S., & Baker, S. M. (2004). An integrative review of material possession attachment. Academy of Marketing Science Review, 1, 1–39.
- Kosala, R. (2017). Predicting the likelihood of dividend payment from Indonesian public companies with data mining methods. International Journal of Business Information Systems, 26(2), 139–150. https://doi.org/https://doi.org/10.1504/IJBIS.2017.086324
- Kumar, V., & Pansari, A. (2016). Competitive advantage through engagement. Journal of Marketing Research, 53(4), 497–514. https://doi.org/https://doi.org/10.1509/jmr.15.0044
- Leigh, T.- W., Peters, C., & Shelton, J. (2006). The consumer quest for authenticity: The multiplicity of meanings within the MG subculture of consumption. Journal of the Academy of Marketing Science, 34(4), 481–413. https://doi.org/https://doi.org/10.1177/0092070306288403
- Loureiro, S. M. C., Guerreiro, J., & Tussyadiah, I. (2021). Artificial intelligence in business: State of the art and future research agenda. Journal of Business Research, 129, 911–926. https://doi.org/https://doi.org/10.1016/j.jbusres.2020.11.001
- Loureiro, S. M. C., & Lopes, J. (2019). How corporate social responsibility initiatives in social media affect awareness and customer engagement. Journal of Promotion Management, 25(3), 419–438. https://doi.org/https://doi.org/10.1080/10496491.2019.1557819
- Loureiro, S. M. C., Serra, J., & Guerreiro, J. (2019). How fashion brands engage on social media: A netnography approach. Journal of Promotion Management, 25(3), 367–378. https://doi.org/https://doi.org/10.1080/10496491.2019.1557815
- MacKenzie, S. B., Podsakoff, P. M., & Podsakoff, N. P. (2011). Construct measurement and validity assessment in behavioral research: Integrating new and existing techniques. MIS Quarterly, 35(2), 293–334.
- Manthiou, A., Kang, J., Hyun, S. S., & Fu, X. X. (2018). The impact of brand authenticity on building brand love: An investigation of impression in memory and lifestyle-congruence. International Journal of Hospitality Management, 75, 38–47. https://doi.org/https://doi.org/10.1080/10548408.2015.1064055
- Mikulincer, M., & Shaver, P. R. (2007). Attachment in adulthood: Structure, dynamics, and change. The Guilford Press.
- Morhart, F., Malär, L., Guèvremont, A.,Girardin, F., & Grohmann, B. (2015).Brand authenticity: An integrative framework and measurement scale. Journal of Consumer Psychology,25 (2), 200–218.
- Moulard, J. G., Raggio, R. D., & Folse, J. A. G. (2016). Brand authenticity: Testing the antecedents and outcomes of brand management’s passion for its products. Psychology & Marketing, 33(6), 421–436. https://doi.org/https://doi.org/10.1002/mar.20888
- Nilsson, N. J. (2010). The quest for artificial intelligence: A history of ideas and achievements. Cambridge University Press.
- Park, C. W., Macinnis, D. J., Priester, J., & Eisingerich, A. B. (2010). Brand attachment and brand attitude strength: Conceptual and empirical differentiation of two critical brand equity drivers. Journal of Marketing, 74(6), 1–17. https://doi.org/https://doi.org/10.1509/7461
- Park, C. W., & Priester, J. (2006). Beyond attitudes: Attachment and consumer behavior. Seoul National Journal, 12(2), 3–36.
- Peck, J., & Shu, S. B. (2011). Psychological ownership and affective reaction: Emotional attachment process variables and the endowment effect. Journal of Consumer Psychology, 21(4), 439–452.
- Pierce, J. L., Kostova, T., & Dirks, K. T. (2001). Toward a theory of psychological ownership in organizations. The Academy of Management Review, 26(2), 298–310. https://doi.org/https://doi.org/10.2307/259124
- Pierce, J. L., Kostova, T., & Dirks, K. T. (2003). The state of psychological ownership: Integrating and extending a century of research. Review of General Psychology, 7(1), 84–107. https://doi.org/https://doi.org/10.1037/1089-2680.7.1.84
- Prentice, C., & Nguyen, N. (2020). Engaging and retaining customers with AI and employee service. Journal of Retailing and Consumer Services, 56, 102186. https://doi.org/https://doi.org/10.1016/j.jretconser.2020.102186
- Prentice, C., Weaven, S., & Wong, I. A. (2020). Linking AI quality performance and customer engagement: The moderating effect of AI preference. International Journal of Hospitality Management, 90, 102629. https://doi.org/https://doi.org/10.1016/j.ijhm.2020.102629
- Price, L. L., & Arnould, E. J. (1999). Commercial friendships: Service provider–client relationships in context. Journal of Marketing, 63(4), 38–56. https://doi.org/https://doi.org/10.1177/002224299906300405
- Robert, N., & Thatcher, J. (2009). Conceptualizing and testing formative constructs: Tutorial and annotated example. Database for Advances in Information Systems, 40(3), 9–39.
- Rochberg-Halton, E. (1984). Object relations, role models, and cultivation of the self. Environment and Behavior, 16(3), 335–368. https://doi.org/https://doi.org/10.1177/0013916584163003
- Rosado-Pinto, F., & Loureiro, S. M. C. (2020). The growing complexity of customer engagement: A systematic review. EuroMed Journal of Business, 15(2), 167–203. https://doi.org/https://doi.org/10.1108/EMJB-10-2019-0126
- Rosado-Pinto, F., Loureiro, S. M. C., & Bilro, R. G. (2020). How brand authenticity and consumer brand engagement can be expressed in reviews: A text mining approach. Journal of Promotion Management, 26(4), 457–480. https://doi.org/https://doi.org/10.1080/10496491.2020.1719955
- Rosenberg, M. (1979). Conceiving the self. Basic Books.
- Thomson, M., MacInnis, D. J., & Park, C. W. (2005). The ties that bind: Measuring the strength of consumers’ emotional attachments to brands. Journal of Consumer Psychology, 15(1), 77–91. https://doi.org/https://doi.org/10.1207/s15327663jcp1501_10
- Ugalde, A., Haynes, K., Boltong, A., White, V., Krishnasamy, M., Schofield, P., Aranda, S., & Livingston, P. (2017). Self-guided interventions for managing psychological distress in people with cancer – A systematic review. Patient Education and Counseling, 100(5), 846–857. https://doi.org/https://doi.org/10.1016/j.pec.2016.12.009
- Weiss, R. S. (1988). Loss and recovery. Journal of Social Issues, 44, 37–52.
- Wetzels, M., Odekerken-Schröder, G., & van Oppen, C. (2009). Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration. MIS Quarterly, 33(1), 177–195.