Contaminated Communication: TEPCO and Organizational Renewal at the Fukushima Daiichi Nuclear Power Plant

References

• Benoit , W. L. ( 1995a ). Accounts, excuses, apologies: A theory of image restoration strategies . Albany , NY : State University of New York Press .
   Google Scholar
• Benoit , W. L. ( 1995b ). An analysis of Sears' repair of its auto repair image: Image restoration discourse in the corporate sector . Communication Studies , 46 , 89 – 105 .
   Google Scholar
• Benoit , W. L. ( 1997 ). Image restoration discourse and crisis communication . Public Relations Review , 23 , 177 – 186 .
   Web of Science ®Google Scholar
• Benoit , W. L. ( 2000 ). Another visit to the theory of image restoration strategies . Communication Quarterly , 48 , 40 – 43 .
   Google Scholar
• Benoit , W. L. ( 2006 ). President Bush's image repair effort on Meet the Press: The complexities of defeasibility . Journal of Applied Communication Research , 34 ( 3 ), 285 – 306 .
   Web of Science ®Google Scholar
• Brown , J. (Anchor) ( 2011 , March 17) More uncertainty at hobbled Japan nuclear plant despite reassurances [Television Broadcast]. Arlington, VA: Public Broadcasting Service.
   Google Scholar
• Brown , J. (Anchor) ( 2011 , March 28 ) Long-Term impacts of Fukushima reactor could linger for ‘A generation or more’ [Television Broadcast]. Arlington, VA: Public Broadcasting Service.
   Google Scholar
• Chesebro , J. W. ( 1998 ). Distinguishing cultural systems: Change as a variable explaining and predicting cross-cultural communication . In D. V. Tanno & A. Gonzalez (Eds.), Communication and identity across cultures (pp. 177 – 192 ). Thousand Oaks , CA : Sage .
   Google Scholar
• Coombs , W. T. ( 1995 ). The development of guidelines for the selection of the “appropriate” crisis response strategies . Management Communication Quarterly , 4 , 447 – 476 .
   Google Scholar
• Coombs , W. T. ( 2007 ). Crisis management and communications . Gainsville , FL : Institute for Public Relations, Eastern Illinois University .
   Google Scholar
• Cuomo , C. (Reporter) ( 2011 , March 11 ) ABC World News with David Muir [Television Broadcast] . New York , NY : American Broadcasting Company.
   Google Scholar
• Donahue , R. T. ( 2007 ). Contrastive rhetoric: Reframing worldviews. Paper presented at the National Communication Association.
   Google Scholar
• Glascock , J. (2004). The Jasper dragging death: Crisis communication and the community newspaper. Communication Studies , 55(1), 29–47.
   Google Scholar
• Green , J. ( 2012 , March 7 ). Disastrous result of do-nothing approach . Newcastle Herald . Retrieved from http://newsstore.fairfax.com.au
   Google Scholar
• Iannarino , N. T. , Cotton , A. J. , III , & Veil , S. R. ( 2012 , May ). Bringing home the crisis: How U.S. evening news framed the 2011 Japan nuclear crisis . Paper presented at the International Communication Association , Phoenix , AZ .
   Google Scholar
• Janssen , C. I. ( 2013 ). Corporate historical responsibility (CHR): Addressing a past of forced labor at Volkswagen . Journal of Applied Communication Research , 41 ( 1 ), 64 – 83 .
   Web of Science ®Google Scholar
• Jones , T. Y. ( 2011 , March 20 ). Where is Japan's nuclear power CEO? Reuters . Retrieved from http://www.reuters.com/
   Google Scholar
• Kubota , R. ( 2002 ). Japanese identities in written communication: Politics and discourses . In R. T. Donahue (Ed.), Exploring Japaneseness: On Japanese enactments of culture and consciousness (pp. 293 – 315 ). Westfield , CT : Ablex/Greenwood .
   Google Scholar
• Kubota , R. , & Lehner , A. ( 2004 ). Toward critical contrastive rhetoric . Journal of Second Language Writing , 13 ( 1 ), 7 – 27 .
   Web of Science ®Google Scholar
• Kumaravadivelu , B. ( 2006 ). TESOL methods: Changing tracks, challenging trends . TESOL Quarterly , 40 ( 1 ), 59 – 81 .
   Web of Science ®Google Scholar
• Littlefield , R. S. , Reierson , J. , Cowden , K. , Stowman , S. , & Long Feather , C. ( 2009 ). A case study of the Red Lake, Minnesota school shooting: Intercultural learning in the renewal process . Communication, Culture, & Critique , 2 , 361 – 383 .
   Google Scholar
• Muir , B. (Anchor) ( 2011 , March 26 ) ABC World News with David Muir [Television Broadcast] . New York , NY : American Broadcasting Company .
   Google Scholar
• Nagata , K. ( 2012 , March 12 ). TEPCO president renews apology . The Japan Times . Retrieved from http://www.japantimes.co.jp
   Google Scholar
• Reierson , J. , & Littlefield , R. ( 2012 ). History, healing, and hope: Reconceptualizing crisis renewal theory by developing a model for marginalized communities . Review of European Studies , 4 ( 4 ), 29 – 44 .
   Google Scholar
• Reierson , J. L. , Sellnow , T. L. , & Ulmer , R. R. ( 2009 ). Complexities of crisis renewal over time: Learning from the tainted Odwalla apple juice case . Communication Studies , 60 , 114 – 129 .
   Google Scholar
• Reynolds , B. , & Seeger , M. W. ( 2005 ). Crisis and emergency risk communication as an integrative model . Journal of Health Communication , 10 , 43 – 55 .
   PubMed Web of Science ®Google Scholar
• Rowley , A. ( 2012 , March 13 ). Blame game over Japan's nuke disaster; Nuclear power has taken much of the rap for the horrors of Fukushima while all deficiencies have escaped slightly . The Business Times Singapore . Retrieved from http://sphreg.asiaone.com
   Google Scholar
• Seeger , M. W. , Sellnow , T. L. , & Ulmer , R. R. ( 2003 ) . Communication and organizational crisis . Santa Barbara , CA : Praeger .
   Google Scholar
• Seeger , M. , & Ulmer , R. ( 2002 ). A post-crisis discourse of renewal: The cases of Malden Mills and Cole Hardwoods . Journal of Applied Communication Research , 30 , 126 – 142 .
   Web of Science ®Google Scholar
• Seeger , M. W. , & Ulmer , R. R. ( 2001 ). Virtuous responses to organizational crisis: Aaron Feuerstein and Milt Colt . Journal of Business Ethics , 31 , 369 – 376 .
   Web of Science ®Google Scholar
• Seeger , M. W. , Ulmer , R. R. , Novak , J. M. , & Sellnow , T. ( 2005 ). Post-crisis discourse and organizational change, failure and renewal . Journal of Organizational Change Management , 18 , 78 – 95 .
   Web of Science ®Google Scholar
• Sellnow , T. L. , & Seeger , M. ( 2001 ). Exploring the boundaries of crisis communication: The case of the 1997 Red River Valley flood . Communication Studies , 52 ( 2 ), 153 – 167 .
   Google Scholar
• TEPCO must speed up both compensation, restructuring . ( 2011 , November 6 ) Daily Yomiuri. Retrieved from http://www.yomiuri.co.jp/dy/editorial/T111105002168.htm .
   Google Scholar
• Tokyo Electric Power Company . ( 2011 , March 31) Establishment of “Fukushima Nuclear Influence Response Division” [Press Release]. Retrieved from http://www.tepco.co.jp/en/press/corp-com/release/11033107-e.html
   Google Scholar
• Tokyo Electric Power Company. (2011 , April 3) Employees of TEPCO who were missing at Fukushima Daiichi Nuclear Power Station [Press Release]. Retrieved from http://www.tepco.co.jp/en/press/corp-com/release/11040303-e.html
   Google Scholar
• Tokyo Electric Power Company . ( 2011 , April 6) Regarding a letter of protest from National Federation of Fisheries Cooperative Associations [Press Release]. Retrieved from http://www.tepco.co.jp/en/press/corp-com/release/11040608-e.html
   Google Scholar
• Tokyo Electric Power Company . ( 2011 , April 17 ) Roadmap towards restoration from the accident at Fukushima Daiichi Nuclear Power Station. Retrieved from http://www.tepco.co.jp/en/press/corp-com/release/betu11_e/images/110417e12.pdf
   Google Scholar
• Tokyo Electric Power Company . ( 2011 , April 25 ) Comment of the president regarding “Reduction of directors’ remuneration and amendment of recruitment plan for 2012” [Press Release]. Retrieved from http://www.tepco.co.jp/en/press/corp-com/release/11042506-e.html
   Google Scholar
• Tokyo Electric Power Company . ( 2011 , August 5 ) TEPCO President's comments on the interim guidelines governing nuclear disaster compensation due to the accident at Fukushima Daiichi and Daini Power Stations [Press Release]. Retrieved from http://www.tepco.co.jp/en/press/corp-com/release/11080504-e.html
   Google Scholar
• Tokyo Electric Power Company . ( 2012 , March 11 ) A message from TEPCO president Toshio Nishizawa marking the first year since the Fukushima Daiichi nuclear power accident [Press Release]. Retrieved from http://www.tepco.co.jp/en/press/corp-com/release/2012/12031103-e.html
   Google Scholar
• Ulmer , R. R. ( 2001 ). Effective crisis management through established stakeholder relationships Malden Mills as a case study . Management Communication Quarterly , 14 ( 4 ), 590 – 615 .
   Google Scholar
• Ulmer , R. R. , Seeger , M. W. , & Sellnow , T. L. ( 2007 ). Post-crisis communication and renewal: Expanding the parameters of post-crisis discourse . Public Relations Review , 33 , 130 – 134 .
   Web of Science ®Google Scholar
• Ulmer , R. R. , & Sellnow , T. L. ( 2000 ). Consistent questions of ambiguity in organizational crisis communication: Jack in the Box as a case study . Journal of Business Ethics , 25 , 143 – 155 .
   Web of Science ®Google Scholar
• Ulmer , R. R. , & Sellnow , T. L. ( 2002 ). Crisis management and the discourse of renewal: Understanding the potential for positive outcomes of crisis . Public Relations Review , 28 ( 4 ), 361 – 365 .
   Web of Science ®Google Scholar
• Ulmer , R. R. , Sellnow , T. L. , & Seeger , M. W. ( 2007 ). Effective crisis communication: Moving from crisis to opportunity . Thousand Oaks , CA : Sage .
   Google Scholar
• Ulmer , R. R. , Sellnow , T. L. , & Seeger , M. W. ( 2011 ). Effective crisis communication: Moving from crisis to opportunity (2nd ed.) . Thousand Oaks , CA : Sage .
   Google Scholar
• Veil , S. R. , & Ojeda , F. ( 2010 ). Establishing media partnerships in crisis response . Communication Studies , 61 ( 4 ), 412 – 429 .
   Google Scholar
• Veil , S. R. , Sellnow , T. L. , & Heald , M. ( 2011 ). Memorializing crisis: The Oklahoma City National Memorial as renewal discourse . Journal of Applied Communication Research , 39 , 164 – 183 .
   Web of Science ®Google Scholar
• Venette , S. J. ( 2003 ). Risk communication in a High Reliability Organization: APHIS PPQ's inclusion of risk in decision making . Ann Arbor , MI : UMI Proquest Information and Learning .
   Google Scholar
• Westerman , D. , Spence , P. R. , & Lachlan , K. A. ( 2009 ). Telepresence and the exemplification effects of disaster news . Communication Studies , 60 ( 5 ), 542 – 557 .
   Google Scholar
• Whitaker , B. (Reporter) ( 2011 , March 16 ) Lack of information frustrates Japanese public [Television Broadcast]. New York, NY: CBS Broadcasting Inc.
   Google Scholar
• Williams , B. (Anchor) ( 2011 , March 16 ) NBC Nightly News [Television Broadcast] . New York , NY : National Broadcasting Company.
   Google Scholar
• Williams , D. E. , & Treadaway , G. ( 1992 ). Exxon and the Valdez Accident: A failure in crisis communication . Communication Studies , 43 , 56 – 64 .
   Google Scholar
• Yin , R. K. ( 1981 ). The case study as a serious research strategy . Science Communication , 3 ( 1 ), 97 – 114 .
   Google Scholar
• Yin , R. K. ( 2009 ). Case study research: Design and methods (Vol. 5 ). Thousand Oaks , CA : Sage .
   Google Scholar