Evaluating Constitutive Dimensions of CSR E-Communication: A Comparison between ‘Business-To-Business’ and ‘Close-To-Market’ Companies

References

• Adams, C. A., and G. R. Frost. 2006. Accessibility and functionality of the corporate web site: Implications for sustainability reporting. Business Strategy and the Environment 15:275–87. doi:10.1002/(ISSN)1099-0836.
   Google Scholar
• Aguilera, R. V., D. E. Rupp, C. A. Williams, and J. Ganapathi. 2007. Putting the S back in corporate social responsibility: A multilevel theory of social change in organizations. Academy of Management Review 32 (3):836–63. doi:10.5465/amr.2007.25275678.
   Web of Science ®Google Scholar
• Angell, L. C., and R. D. Klassen. 1999. Integrating environmental issues into the mainstream: An agenda for research in operations management. Journal of Operations Management 17 (5):575–98. doi:10.1016/S0272-6963(99)00006-6.
   Google Scholar
• Arora, S., and T. N. Cason. 1996. “Why do firms volunteer to exceed environmental regulations? Understanding participation in the EPA’s 33/50 Program. Land Economics 74 (4):413–32. doi:10.2307/3146906.
   Web of Science ®Google Scholar
• Ashby, A., M. Leat, and M. Hudson-Smith. 2012. Making connections: A review of supply chain management and sustainability literature. Supply Chain Management: An International Journal 17 (5):497–516. doi:10.1108/13598541211258573.
   Web of Science ®Google Scholar
• Banerjee, S. B., E. S. Iyer, and R. K. Kashyap. 2003. Corporate environmentalism: Antecedents and influence of industry type. Journal of Marketing 67:106–22. doi:10.1509/jmkg.67.2.106.18604.
   Web of Science ®Google Scholar
• BASF. 2012. BASF Report 2011. Ludwigshafen, Germany: BASF.
   Google Scholar
• Becker-Olsen, K. L., B. A. Cudmore, and R. P. Hill. 2006. The impact of perceived corporate social responsibility on consumer behavior. Journal of Business Research 59 (1):46–53. doi:10.1016/j.jbusres.2005.01.001.
   Web of Science ®Google Scholar
• Bhattacharya, C. B., D. Korschun, and S. Sen. 2009. Strengthening stakeholder–Company relationships through mutually beneficial corporate social responsibility initiatives. Journal of Business Ethics 85:257–72. doi:10.1007/s10551-008-9730-3.
   Web of Science ®Google Scholar
• Boyd, D. E., and R. E. Spekman. 2004. Internet usage within B2B relationships and its impact on value creation: A conceptual model and research propositions. Journal of Business to Business Marketing 11 (1–2):9–34. doi:10.1300/J033v11n01_03.
   Google Scholar
• Bravo, R., J. Matute, and J. M. Pina. 2012. Corporate social responsibility as a vehicle to reveal the corporate identity: A study focused on the websites of Spanish financial entities. Journal of Business Ethics 107 (2):129–46. doi:10.1007/s10551-011-1027-2.
   Web of Science ®Google Scholar
• Bunn, M. D. 1993. Taxonomy of Buying Decision Approaches. Journal of Marketing 57 (January):38−56. doi:10.1177/002224299305700103.
   Web of Science ®Google Scholar
• Carter, C. R., and D. S. Rogers. 2008. A framework of sustainable supply chain management: Moving toward new theory. International Journal of Physical Distribution & Logistics Management 38 (5):360–87. doi:10.1108/09600030810882816.
   Web of Science ®Google Scholar
• Choi, T. Y., K. J. Dooley, and M. Rungtusanatham. 2001. Supply networks and complex adaptive systems: Control versus emergence. Journal of Operations Management 19 (3):351–66. doi:10.1016/S0272-6963(00)00068-1.
   Web of Science ®Google Scholar
• Cooper, M. C., and L. M. Ellram. 1993. Characteristics of supply chain management and the implications for purchasing and logistics strategy. The International Journal of Logistics Management 4 (2):13–24. doi:10.1108/09574099310804957.
   Google Scholar
• Crane, A., and D. Matten. 2016. Business ethics: Managing corporate citizenship and sustainability in the age of globalization. Oxford: University Press.
   Google Scholar
• Du, S., and E. T. Vieira. 2012. Striving for legitimacy through corporate social responsibility: Insights from oil companies. Journal of Business Ethics 110 (4):413–27. doi:10.1007/s10551-012-1490-4.
   Web of Science ®Google Scholar
• Du, S., E. T. Vieira, C. B. Bhattacharya, and S. Sen. 2011. Corporate social responsibility and competitive advantage: Overcoming the trust barrier. Management Science 57 (9):1528–45. doi:10.1287/mnsc.1110.1403.
   Web of Science ®Google Scholar
• Eberle, D., G. Berens, and T. Li. 2013. The impact of interactive corporate social responsibility communication on corporate reputation. Journal of Business Ethics 118 (4):731–46. doi:10.1007/s10551-013-1957-y.
   Web of Science ®Google Scholar
• Elkington, J. 1994. Towards the sustainable corporation: Win-win-win business strategies for sustainable development. California Management Review 36 (2):90–100. doi:10.2307/41165746.
   Web of Science ®Google Scholar
• Elkington, J. 1997. Cannibals with Forks. The Triple Bottom Line of 21st Century Business. Oxford: Capstone Publishing.
   Google Scholar
• Ellen, P. S., D. J. Webb, and L. A. Mohr. 2006. Building corporate associations: Consumer attributions for corporate socially responsible programs. Journal of the Academy of Marketing Science 34 (2):147–57. doi:10.1177/0092070305284976.
   Web of Science ®Google Scholar
• Eoyang, G. 1997. Coping with chaos: seven simple tools. Cheyenne, WY: Lagamo Corporation.
   Google Scholar
• Espinosa, A., and J. Walker. 2017. A complexity approach to sustainability: Theory and application, Vol. 5. New Jersey: World Scientific.
   Google Scholar
• Fowler, S. J., and C. Hope. 2007. A critical review of sustainable business indices and their impact. Journal of Business Ethics 76 (3):243–52. doi:10.1007/s10551-007-9590-2.
   Web of Science ®Google Scholar
• Fraj, E., E. Martínez, and J. Matute. 2013. Green marketing in B2B organizations: An empirical analysis from the natural-resource-based view of the firm. Journal of Business & Industrial Marketing 28 (5):396–410. doi:10.1108/08858621311330245.
   Web of Science ®Google Scholar
• Galani, D., E. Gravas, and A. Stavropoulos. 2012. Company characteristics and environmental policy. Business Strategy and the Environment 21 (4):236–47. doi:10.1002/bse.731.
   Web of Science ®Google Scholar
• Gimenez, C., and E. M. Tachizawa. 2012. Extending sustainability to suppliers: A systematic literature review. Supply Chain Management: An International Review 17 (5):531–43. doi:10.1108/13598541211258591.
   Web of Science ®Google Scholar
• Gladwin, T. N., J. J. Kennelly, and T.-S. Krause. 1995. Shifting paradigms for sustainable development: Implications for management theory and research. The Academy of Management Review 20 (4):874–907. doi:10.5465/amr.1995.9512280024.
   Web of Science ®Google Scholar
• Gold, S., S. Seuring, and P. Beske. 2010. Sustainable supply chain management and inter‐organizational resources: A literature review. Corporate Social Responsibility and Environmental Management 17 (4):230–45.
   Web of Science ®Google Scholar
• Gomez, L. M., and R. Chalmeta. 2011. Corporate responsibility in U.S. corporate websites: A pilot study. Public Relations Review 37 (1):93–95. doi:10.1016/j.pubrev.2010.12.005.
   Web of Science ®Google Scholar
• González‐Benito, J., and Ó. González‐Benito. 2006. A review of determinant factors of environmental proactivity. Business Strategy and the Environment 15:87–102. doi:10.1002/(ISSN)1099-0836.
   Google Scholar
• Groza, M. D., M. R. Pronschinske, and M. Walker. 2011. Perceived organizational motives and consumer responses to proactive and reactive CSR. Journal of Business Ethics 102 (4):639–52. doi:10.1007/s10551-011-0834-9.
   Web of Science ®Google Scholar
• Haddock‐Fraser, J., and I. Fraser. 2008. Assessing corporate environmental reporting motivations: Differences between ‘close‐to‐market’ and ‘business‐to‐business’ companies. Corporate Social Responsibility and Environmental Management 15 (3):140–55. doi:10.1002/(ISSN)1535-3966.
   Web of Science ®Google Scholar
• Hall, J., and H. Vredenburg. 2003. The challenges of innovating for sustainable development. Sloan Management Review 45 (1):61–68.
   Google Scholar
• Handfield, R., R. Sroufe, and S. Walton. 2005. Integrating environmental management and supply chain strategies. Business Strategy and the Environment 14 (1):1–19. doi:10.1002/(ISSN)1099-0836.
   Google Scholar
• Harms, D., E. G. Hansen, and S. Schaltegger. 2013. Strategies in sustainable supply chain management: An empirical investigation of large German companies. Corporate Social Responsibility and Environmental Management 20 (4):205–18. doi:10.1002/csr.v20.4.
   Web of Science ®Google Scholar
• Harwood, T. G., and T. Garry. 2003. An overview of content analysis. The Marketing Review 3:479–98. doi:10.1362/146934703771910080.
   Google Scholar
• Hassini, E., C. Surti, and C. Searcy. 2012. A literature review and a case study of sustainable supply chains with a focus on metrics. International Journal of Production Economics 140 (1):69–82. doi:10.1016/j.ijpe.2012.01.042.
   Web of Science ®Google Scholar
• Hoejmose, S. U., J. K. Roehrich, and J. Grosvold. 2014. Is doing more doing better? The relationship between responsible supply chain management and corporate reputation. Industrial Marketing Management 43 (1):77–90. doi:10.1016/j.indmarman.2013.10.002.
   Web of Science ®Google Scholar
• Høgevold, N. M., and G. Svensson. 2012. A business sustainability model: A European case study. Journal of Business & Industrial Marketing 27 (2):142–51. doi:10.1108/08858621211197001.
   Web of Science ®Google Scholar
• Homburg, C., M. Stierl, and T. Bornemann. 2012. Customer Outcomes of Corporate Social Responsibility in Supplier-Customer Relationships. In Marketing in the socially-networked world challenges of emerging, stagnant & resurgent markets, AMA Summer Educators' Conference, AMA educators' proceedings Volume 23, Chicago, Illinois, USA, 17-19 August 2012
   Google Scholar
• Homburg, C., M. Stierl, and T. Bornemann. 2013. Corporate social responsibility in business-to-business markets: How organizational customers account for supplier corporate social responsibility engagement. Journal of Marketing 77 (6):54–72. doi:10.1509/jm.12.0089.
   Web of Science ®Google Scholar
• Illia, L., S. Romenti, B. Rodríguez-Cánovas, G. Murtarelli, and C. E. Carroll. 2017. Exploring corporations’ dialogue about CSR in the digital era. Journal of Business Ethics 146 (1):39–58. doi:10.1007/s10551-015-2924-6.
   Web of Science ®Google Scholar
• Iyer, G. R. 2004. Internet-enabled linkages: Balancing strategic considerations with operational efficiencies in business-to-business marketing. Journal of Business to Business Marketing 11 (1–2):35–59. doi:10.1300/J033v11n01_04.
   Google Scholar
• Johnsen, T. E., J. Miemczyk, and M. Howard. 2017. A systematic literature review of sustainable purchasing and supply research: Theoretical perspectives and opportunities for IMP-based research. Industrial Marketing Management 61:130–43. doi:10.1016/j.indmarman.2016.03.003.
   Web of Science ®Google Scholar
• Kanji, T. 2007. Evaluation of corporate social responsibility (CSR) and the market. Business and Society 2:102–12.
   Google Scholar
• Keating, B., A. Quazi, A. Kriz, and T. Coltman. 2008. In pursuit of a sustainable supply chain: Insights from Westpac Banking Corporation. Supply Chain Management 13 (3):175–79. doi:10.1108/13598540810871217.
   Web of Science ®Google Scholar
• Kim, J.-K. 2011. Effects of corporate social responsibility on BtoB relational performance. International Journal of Business and Management 6 (2):24–34. doi:10.5539/ijbm.v6n2p24.
   Google Scholar
• Krippendorff, K. 2012. Content analysis: An introduction to its methodology. Thousand Oaks: Sage.
   Google Scholar
• Kubenka, M., and R. Myskova. 2009. The B2B market: Corporate social responsibility or corporate social responsiveness. WSEAS Transactions on Business and Economics 7 (6):320–30.
   Google Scholar
• Lai, C.-S., C.-J. Chiu, C.-F. Yang, and D.-C. Pai. 2010. The effects of corporate social responsibility on brand performance: The mediating effect of industrial brand equity and corporate reputation. Journal of Business Ethics 95 (3):457–69. doi:10.1007/s10551-010-0433-1.
   Web of Science ®Google Scholar
• Levy, P. 2010. Take Responsibility. Marketing Newspaper May 12:20−22.
   Google Scholar
• Lichtenthal, J., David, and S. Eliaz. 2003. Internet Integration in Business Marketing Tactics. Industrial Marketing Management 32 (1):2–13. doi:10.1016/S0019-8501(01)00198-5.
   Web of Science ®Google Scholar
• Lock, I., and P. Seele. 2016. The credibility of CSR (corporate social responsibility) reports in Europe. Evidence from a quantitative content analysis in 11 countries. Journal of Cleaner Production 122:186–200. doi:10.1016/j.jclepro.2016.02.060.
   Web of Science ®Google Scholar
• Maloni, M. J., and M. E. Brown. 2006. Corporate social responsibility in the supply chain: An application in the food industry. Journal of Business Ethics 68 (1):35–52. doi:10.1007/s10551-006-9038-0.
   Web of Science ®Google Scholar
• Martínez-Jurado, P. J., and J. Moyano-Fuentes. 2014. Lean management, supply chain management and sustainability: A literature review. Journal of Cleaner Production 85:134–50. doi:10.1016/j.jclepro.2013.09.042.
   Web of Science ®Google Scholar
• Mathivathanan, D., D. Kannan, and A. N. Haq. 2018. Sustainable supply chain management practices in Indian automotive industry: A multi-stakeholder view. Resources, Conservation and Recycling 128:284–305. doi:10.1016/j.resconrec.2017.01.003.
   Web of Science ®Google Scholar
• Matos, S., and J. Hall. 2007. Integrating sustainable development in the supply chain: The case of life cycle assessment in oil and gas and agricultural biotechnology. Journal of Operations Management 25 (6):1083–102. doi:10.1016/j.jom.2007.01.013.
   Web of Science ®Google Scholar
• Mitchell, V.-W. 1995. Organizational Risk Perception and Reduction: A Literature Review. British Journal of Management 6 (2):115−33. doi:10.1111/j.1467-8551.1995.tb00089.x.
   Google Scholar
• Morsing, M., and M. Schultz. 2006. Corporate social responsibility communication: Stakeholder information, response and involvement strategies. Business Ethics: A European Review 15 (4):323–38. doi:10.1111/beer.2006.15.issue-4.
   Google Scholar
• Ng, E. 2010. Understanding B2B supplier selection relationships: The case of Taiwan agribusinesses. Journal Of Business-to-Business Marketing 17 (2):149–72. doi:10.1080/10517120902762492.
   Web of Science ®Google Scholar
• O’Riordan, L., and J. Fairbrass. 2008. Corporate Social Responsibility (CSR): Models and Theories in Stakeholder Dialogue. Journal of Business Ethics 83 (4):745–58. doi:10.1007/s10551-008-9662-y.
   Web of Science ®Google Scholar
• O’Riordan, L., J. Fairbrass, and J. Fairbrass. 2014. Managing CSR stakeholder engagement: A new conceptual framework. Journal of Business Ethics 125 (1):121–45. doi:10.1007/s10551-013-1913-x.
   Web of Science ®Google Scholar
• Oelze, N., S. U. Hoejmose, A. Habisch, and A. Millington. 2016. Sustainable development in supply chain management: The role of organizational learning for policy implementation. Business Strategy and the Environment 25 (4):241–60. doi:10.1002/bse.1869.
   Web of Science ®Google Scholar
• Pagell, M., and Z. Wu. 2009. Building a more complete theory of sustainable supply chain management using case studies of 10 exemplars. Journal of Supply Chain Management 45 (2):37–56. doi:10.1111/jscm.2009.45.issue-2.
   Web of Science ®Google Scholar
• Palazzo, G., and A. G. Scherer. 2006. Corporate legitimacy as deliberation: A communicative framework. Journal of Business Ethics 66 (1):71–88. doi:10.1007/s10551-006-9044-2.
   Web of Science ®Google Scholar
• Palmer, J. W. 2002. Web site usability, design, and performance metrics. Information Systems Research 13 (2):151–67. doi:10.1287/isre.13.2.151.88.
   Web of Science ®Google Scholar
• Peloza, J., and J. Shang. 2011. How can corporate social responsibility activities create value for stakeholders? A systematic review. Journal of the Academy of Marketing Science 39 (1):117–35. doi:10.1007/s11747-010-0213-6.
   Web of Science ®Google Scholar
• Podnar, K. 2008. Guest editorial: Communicating corporate social responsibility. Journal of Marketing Communications 14 (2):75–81. doi:10.1080/13527260701856350.
   Google Scholar
• Porter, M. E., and M. P. Kramer. 2006. Strategy and society: The link between competitive advantage and corporate social responsibility. Harvard Business Review 84:78–92.
   PubMed Web of Science ®Google Scholar
• Riff, D., S. Lacy, and F. Fico. 2014. Analyzing media messages: Using quantitative content analysis in research. New York: Routledge.
   Google Scholar
• Rusinko, C. A. 2007. Green manufacturing an evaluation of environmentally sustainable manufacturing practices and their impact on competitive outcomes. IEEE Transactions on Engineering Management 54:445–54.
   Web of Science ®Google Scholar
• Sarkis, J. 2001. Manufacturing’s role in corporate environmental sustainability - Concerns for the new millennium. International Journal of Operations & Production Management 21:666–86. doi:10.1108/01443570110390390.
   Web of Science ®Google Scholar
• Sarkis, J. 2003. A strategic decision framework for green supply chain management. Journal of Cleaner Production 11:397–409.
   Web of Science ®Google Scholar
• Sarkis, J., M. M. Helms, and A. A. Hervani. 2010. Reverse logistics and social sustainability. Corporate Social Responsibility and Environmental Management 17 (3):7–354. doi:10.1002/csr.220.
   Google Scholar
• Schmeltz, L. 2017. Getting CSR communication fit: A study of strategically fitting cause, consumers and company in corporate CSR communication. Public Relations Inquiry 6 (1):47–72. doi:10.1177/2046147X16666731.
   Web of Science ®Google Scholar
• Searcy, C., and D. Elkhawas. 2012. Corporate sustainability ratings: An investigation into how corporations use the Dow Jones Sustainability Index. Journal of Cleaner Production 35:79–92. doi:10.1016/j.jclepro.2012.05.022.
   Web of Science ®Google Scholar
• Sen, S., S. Du, and C. B. Bhattacharya. 2009. Building brand relationships through corporate social responsibility. In Handbook of brand relationships, ed. D. J. Maclnnis, C. W. Park, and J. R. Priester, 195–211. Armonk, NY: M.E. Sharpe.
   Google Scholar
• Seuring, S. 2013. A review of modeling approaches for sustainable supply chain management. Decision Support Systems 54 (4):1513–20. doi:10.1016/j.dss.2012.05.053.
   Web of Science ®Google Scholar
• Seuring, S., and M. Müller. 2008. From a literature review to a conceptual framework for sustainable supply chain management. Journal of Cleaner Production 16:1699–710. doi:10.1016/j.jclepro.2008.04.020.
   Web of Science ®Google Scholar
• Siano, A., F. Conte, S. Amabile, A. Vollero, and P. Piciocchi. 2016. Communicating Sustainability: An Operational Model for Evaluating Corporate Websites. Sustainability 8 (9):950. doi:10.3390/su8090950.
   Web of Science ®Google Scholar
• Stray, S., and J. Ballantine. 2000. A sectoral comparison of corporate environmental reporting and disclosure. Eco-Management And Auditing 17 (1):165–77. doi:10.1002/1099-0925(200012)7:4<165::AID-EMA138>3.0.CO;2-2.
   Google Scholar
• Svensson, G. 2007. Aspects of sustainable supply chain management (SSCM): Conceptual framework and empirical example. Supply Chain Management: An International Journal 12 (4):262–66. doi:10.1108/13598540710759781.
   Web of Science ®Google Scholar
• Svensson, G., N. Høgevold, C. Ferro, J. C. Sosa Varela, C. Padin, and B. Wagner. 2016. A Triple Bottom Line Dominant Logic for Business Sustainability: Framework and Empirical Findings. Journal Of Business-to-Business Marketing 23 (2):153–88. doi:10.1080/1051712X.2016.1169119.
   Web of Science ®Google Scholar
• Sweeney, L., and J. Coughlan. 2008. Do different industries report corporate social responsibility differently? An investigation through the lens of stakeholder theory. Journal of Marketing Communications 14 (2):113–24. doi:10.1080/13527260701856657.
   Google Scholar
• Talbot, D., and O. Boiral. 2015. Strategies for climate change and impression management: A case study among Canada’s large industrial emitters. Journal of Business Ethics 132 (2):329–46. doi:10.1007/s10551-014-2322-5.
   Web of Science ®Google Scholar
• Ulaga, W., and A. Eggert. 2006. Value-based differentiation in business relationships: Gaining and sustaining key supplier status. Journal of Marketing 70 (1):119–36. doi:10.1509/jmkg.2006.70.1.119.
   Web of Science ®Google Scholar
• Vaccaro, V. L. 2009. B2B green marketing and innovation theory for competitive advantage. Journal of Systems and Information Technology 11 (4):315–30. doi:10.1108/13287260911002477.
   Google Scholar
• Wilson, R. C. 2000. ISO14000 insight: Automakers require supplier certification. Pollution Engineering 32 (1):27.
   Google Scholar
• Wu, Z., and M. Pagell. 2011. Balancing priorities: Decision-making in sustainable supply chain management. Journal of Operations Management 29 (6):577–90. doi:10.1016/j.jom.2010.10.001.
   Web of Science ®Google Scholar
• Zhu, Q., J. Sarkis, and Y. Geng. 2005. Green supply chain management: Pressures, practices and performance. International Journal of Operations & Production Management 25 (5):449–68. doi:10.1108/01443570510593148.
   Web of Science ®Google Scholar