An integration of cognitive appraisal theory and script theory in the luxury cruise sector: the bridging role of recollection and storytelling

References

• Adval, R., & Wyer, R. (1998). The role of narratives in consumer information process. Journal of Consumer Psychology, 7(3), 207–245. doi:10.1207/s15327663jcp0703_01
   Google Scholar
• Ahn, Y., Kim, I., & Hyun, S. (2015). “Critical in-flight and ground service factors influencing brand prestige and relationship between brand prestige, well-being perceptions, and brand loyalty: First-class passengers.” Journal of Travel and Tourism Marketing, 32(s1): s114–s138.
   Web of Science ®Google Scholar
• Amadeus. (2016). Shaping the future of luxury travel. Retrieved October 25, 2016, from http://www.amadeus.com/documents/future-traveller-tribes-2030/luxury-travel/shaping-the-future-of-luxury-travel-report.pdf
   Google Scholar
• Amoamo, M. (2007). Māori tourism: Image and identity — A postcolonial perspective. Annals of Leisure Research, 10(3–4), 454–474. doi:10.1080/11745398.2007.9686776
   Google Scholar
• Anderson, D., & Shimizu, H. (2007). Factors shaping vividness of memory episodes: Visitors’ long-term memories of the 1970 Japan world exposition. Memory, 15(2), 177–191. doi:10.1080/09658210701201312
   PubMed Web of Science ®Google Scholar
• Arora, R., & Singer, J. (2006). Cognitive and affective service marketing strategies for fine dining restaurant managers. Journal of Small Business Strategy, 17(1), 51–61.
   Google Scholar
• Babin, B. J., Darden, W. R., & Babin, L. A. (1998). Negative emotions in marketing research: Affect or artifact? Journal of Business Research, 42, 271–285. doi:10.1016/S0148-2963(97)00124-0
   Web of Science ®Google Scholar
• Bagozzi, R. P., Baumgartner, H., & Pieters, R. (1998). Goal-directed emotions. Cognition and Emotion, 12(1), 1–26. doi:10.1080/026999398379754
   Web of Science ®Google Scholar
• Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74–94. doi:10.1007/BF02723327
   Google Scholar
• Baumgartner, H., Sujan, M., & Bettman, J. (1992). Autobiographical memories: Affect and consumer information processing. Journal of Consumer Psychology, 1(1), 53–82. doi:10.1016/S1057-7408(08)80045-9
   Google Scholar
• Bettman, J. (1979). Memory factors in consumer choice: A review. Journal of Marketing, 43(2), 37–53. doi:10.2307/1250740
   Web of Science ®Google Scholar
• Bigne, E., Andreu, L., & Gnoth, J. (2005). The theme park experience: An analysis of pleasure, arousal and satisfaction. Tourism Management, 26, 833–844. doi:10.1016/j.tourman.2004.05.006
   Web of Science ®Google Scholar
• Bitner, M. J. (1990). Evaluating service encounters: The effects of physical surroundings and employee responses. Journal of Marketing, 54(2), 69–82. doi:10.2307/1251871
   Web of Science ®Google Scholar
• Black, H. G., & Kelley, S. W. (2009). A storytelling perspective on online customer reviews reporting service failure and recovery. Journal of Travel and Tourism Marketing, 26(2), 169–179. doi:10.1080/10548400902864768
   Web of Science ®Google Scholar
• Bower, G. (1970). Organizational factors in memory. Cognitive Psychology, 1(1), 18–46. doi:10.1016/0010-0285(70)90003-4
   Web of Science ®Google Scholar
• Bozinoff, L., & Roth, V. J. (1983). Recognition memory for script activities: An energy conservation application. In A. Tybout & R. Bagozzi (Eds.), Advances in consumer research (Vol. 10, pp. 655–660). Ann Arbor, MI: Association for Consumer Research.
   Google Scholar
• Cabeza, R., Grady, C. L., Nyberg, L., Mclntosh, A. R., Tulving, E., Kapur, S., … Craik, F. (1997). Age-related differences in neural activity during memory encoding and retrieval: A position emission tomography study. The Journal of Neuroscience, 17(1), 391–400.
   PubMed Web of Science ®Google Scholar
• Carr, N. (2002). The tourism-leisure behavioural continuum. Annals of Tourism Research, 29(4), 972–986. doi:10.1016/S0160-7383(02)00002-6
   Web of Science ®Google Scholar
• Cartwright, R., & Baird, C. (1999). The development and growth of the cruise industry. New York: Butterworth-Heinemann.
   Google Scholar
• Carver, C. S., & Scheier, M. F. (1990). Origins and functions of positive and negative affect: A control-process view. Psychological Review, 97(1), 19–35. doi:10.1037/0033-295X.97.1.19
   Web of Science ®Google Scholar
• Chhetri, P., Arrowsmith, C., & Jackson, M. (2004). Determining hiking experiences in nature-based tourist destinations. Tourism Management, 25(1), 31–43. doi:10.1016/S0261-5177(03)00057-8
   Web of Science ®Google Scholar
• Chuang, S. C. (2007). The effects of emotions on the purchase of tour commodities. Journal of Travel and Tourism Marketing, 22(1), 1–13. doi:10.1300/J073v22n01_01
   Google Scholar
• Cohen, J. B., & Areni, C. (1991). Affect and consumer behaviour. In S. T. Robertson & H. H. Kassarjian (Eds.), Handbook of consumer behaviour (pp. 188–240). Englewood Cliffs, NJ: Prentice Hall.
   Google Scholar
• Cole, S. T., & Illum, S. F. (2006). Examining the mediating role of festival visitors’ satisfaction in the relationship between service quality and behavioral intentions. Journal of Vacation Marketing, 12(2), 160–173. doi:10.1177/1356766706062156
   Google Scholar
• Cronin, J. J., & Morris, M. H. (1989). Satisfying customer expectations: The effect on conflict and repurchase intentions in industrial marketing channels. Journal of the Academy of Marketing Science, 17(1), 41–49. doi:10.1007/BF02726352
   Google Scholar
• Cronin, J. J., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 55–68. doi:10.2307/1252296
   Web of Science ®Google Scholar
• Cruise Critic. (2016, October 20) Luxury cruising. Retrieved from http://boards.cruisecritic.com/showthread.php?t=1214218
   Google Scholar
• Cruise Industry News. (2014). Retrieved from http://www.cruiseindustrynews.com/cruise-magazine/feature-magazine-articles/67-articles/10726-spring-2014-luxury-market-new-guest-profiles.html
   Google Scholar
• Currie, R. R. (1997). A pleasure-tourism behaviors framework. Annals of Tourism Research, 24(4), 884–897. doi:10.1016/S0160-7383(97)00051-0
   Web of Science ®Google Scholar
• De La Vina, L., & Ford, J. (2001). Logistic regression analysis of cruise vacation market potential: Demographic and trip attribute perception factors. Journal of Travel Research, 39(4), 406–410. doi:10.1177/004728750103900407
   Google Scholar
• Delamere, T., & Hinch, T. (1994). Community festivals: Celebration or sellout. Recreation Canada, 52(1), 26–29.
   Google Scholar
• Delgadillo, Y., & Escalas, J. E. (2004). Narrative word-of-mouth communication: Exploring memory and attitude effects of consumer storytelling. Advances in Consumer Research, 31, 186–192.
   Google Scholar
• Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). The effects of price, brand, and store information on buyers’ product evaluations. Journal of Marketing Research, 28(3), 307–319. doi:10.2307/3172866
   Web of Science ®Google Scholar
• Dubé, L., & Menon, K. (2000). Multiple roles of consumption emotions in post-purchase satisfaction with extended service transactions. International Journal of Service Industry Management, 11(3), 287–304. doi:10.1108/09564230010340788
   Google Scholar
• Duman, T., & Mattila, A. (2005). The role of affective factors on perceived cruise vacation value. Tourism Management, 26(3), 311–323. doi:10.1016/j.tourman.2003.11.014
   Web of Science ®Google Scholar
• Ellsworth, P. C., & Smith, C. A. (1988a). Shades of joy: Patterns of appraisal differentiating pleasant emotions. Cognition and Emotion, 2(4), 301–331. doi:10.1080/02699938808412702
   Google Scholar
• Ellsworth, P. C., & Smith, C. A. (1988b). From appraisal to emotion: differences among unpleasant feelings. Motivation and Emotion, 12(3), 271–302. doi:10.1007/BF00993115
   Web of Science ®Google Scholar
• Ellsworth, P. C., & Scherer, K. R. (2003). Appraisal processes in emotion. In R. J. Davidson, K. R. Scherer, & H. H. Goldsmith (Eds.), In handbook of affective sciences (pp. 572–595). New York: Oxford University Press.
   Google Scholar
• Finn, A. (2012). Customer delight: Distinct construct or zone of nonlinear response to customer satisfaction? Journal of Service Research, 15(1), 99–110. doi:10.1177/1094670511425698
   Web of Science ®Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. doi:10.2307/3151312
   Web of Science ®Google Scholar
• Frijda, N. H., Kuipers, P., & ter Schure, E. (1989). Relations among emotion, appraisal, and emotional action readiness. Journal of Personality and Social Psychology, 57(2), 212–228. doi:10.1037/0022-3514.57.2.212
   Web of Science ®Google Scholar
• Furse, D. H., Punj, G. N., & Stewart, D. W. (1984). A typology of individual search strategies among purchasers of new automobiles. Journal of Consumer Research, 10(March), 417–431. doi:10.1086/208980
   Web of Science ®Google Scholar
• Gibson, P. (2012). Cruise operations management: Hospitality perspective (2nd ed.). Oxon: Routledge.
   Google Scholar
• Gilbert, D., & Abdullah, J. (2004). Holiday taking and the sense of well-being. Annals of Tourism Research, 31(1), 103–121. doi:10.1016/j.annals.2003.06.001
   Web of Science ®Google Scholar
• Goossens, C. (2000). Tourism information and pleasure motivation. Annals of Tourism Research, 27(2), 301–321. doi:10.1016/S0160-7383(99)00067-5
   Web of Science ®Google Scholar
• Hamalainen, R., Oksanen, K., & Hakkinen, P. (2008). Designing and analyzing collaboration in a scripted game for vocational education. Computers in Human Behavior, 24(6), 2496–2506. doi:10.1016/j.chb.2008.03.010
   Web of Science ®Google Scholar
• Han, H., & Jeong, C. (2012). Multi-dimensions of patrons’ emotional experiences in upscale restaurants and their role in loyalty formation: emotion scale improvement. International Journal of Hospitality Management, 32, 59–70. doi:10.1016/j.ijhm.2012.04.004
   Web of Science ®Google Scholar
• Holbrook, M. B. (1986). Emotion in the consumption experience: Toward a new model of the human consumer. In R. A. Peterson, W. D. Hoyer, & W. R. Wilson (Eds.), The role of affect in consumer behavior: Emerging theories and applications (pp. 17–52). Lexington, MA: Health.
   Google Scholar
• Hosany, S. (2012). Appraisal determinants of tourist emotional responses. Journal of Travel Research, 51(3), 303–314. doi:10.1177/0047287511410320
   Web of Science ®Google Scholar
• Hosany, S., & Witham, M. (2010). Dimensions of cruisers’ experiences, satisfaction, and intention to recommend. Journal of Travel Research, 49(3), 351–364. doi:10.1177/0047287509346859
   Web of Science ®Google Scholar
• Hsu, S.-Y., Dehuang, N., & Woodside, A. G. (2009). Storytelling research of consumers’ self-reports of urban tourism experiences in China. Journal of Business Research, 62, 1223–1254. doi:10.1016/j.jbusres.2008.11.006
   Web of Science ®Google Scholar
• Huffman, C., & Houston, M. J. (1993). Goal-oriented experiences and the development of knowledge. Journal of Consumer Research, 20(2), 190–207. doi:10.1086/jcr.1993.20.issue-2
   Web of Science ®Google Scholar
• Hwang, J., & Han, H. (2014). Examining strategies for maximizing and utilizing brand prestige in the luxury cruise industry. Tourism Management, 40(February), 244–259. doi:10.1016/j.tourman.2013.06.007
   Web of Science ®Google Scholar
• Hwang, J., & Hyun, S. (2016). Perceived firm innovativeness in cruise travelers’ experience and perceived luxury value: The moderating effect of advertising effectiveness. Asia Pacific Journal of Tourism Research, 21(sup1), s101–s128. doi:10.1080/10941665.2015.1016051
   Web of Science ®Google Scholar
• Hyun, S., & Park, S. (2016). The antecedents and consequences of travelers’ need for uniqueness: An empirical study of restaurant experiences. Asia Pacific Journal of Tourism Research, 21(6), 596–623. doi:10.1080/10941665.2015.1062404
   Web of Science ®Google Scholar
• Izard, C. E. (1977). Human emotions. New York, NY: Plenum.
   Google Scholar
• Jang, S., & Namkung, Y. (2009). Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian-Russell model to restaurants. Journal of Business Research, 62, 451–460. doi:10.1016/j.jbusres.2008.01.038
   Web of Science ®Google Scholar
• Johar, G., Maheswaran, D., & Peracchio, L. (2006). Mapping the Frontiers: Theoretical advances in consumer research on memory, affect, and persuasion. Journal of Consumer Research, 33(1), 139–149. doi:10.1086/500493
   Web of Science ®Google Scholar
• Kiel, G. C., & Layton, R. A. (1981). Dimensions of consumer information seeking. Journal of Marketing Research, 18(May), 233–239. doi:10.2307/3150957
   Web of Science ®Google Scholar
• Kim, J.-H. (2010). Determining the factors affecting the memorable nature of travel experiences. Journal of Travel & Tourism Marketing, 27(8), 780–796. doi:10.1080/10548408.2010.526897
   Web of Science ®Google Scholar
• Kim, S., Kim, I., & Hyun, S. (2016). First-class in-flight services and advertising effectiveness: Antecedents of customer-centric innovativeness and brand loyalty in the U.S. airline industry. Journal of Travel and Tourism Marketing, 33(1), 118–140. doi:10.1080/10548408.2015.1038420
   Web of Science ®Google Scholar
• Kozak, M. (2001). Repeaters’ behavior at two distinct destinations. Annals of Tourism Research, 28(3), 784–807. doi:10.1016/S0160-7383(00)00078-5
   Web of Science ®Google Scholar
• Kuhl, J. (1986). Motivation and information processing. In R. M. Sorrentino & E. T. Higgins (Eds.), Handbook of motivation and cognition (pp. 404–434). New York, NY: Guilford.
   Google Scholar
• Kwortnik, R. J., & Ross, W. T. (2007). The role of positive emotions in experiential decisions. International Journal of Research in Marketing, 24, 324–335. doi:10.1016/j.ijresmar.2007.09.002
   Web of Science ®Google Scholar
• Kyle, G. T., Graefe, A. R., & Manning, R. (2005). Testing the dimensionality of place attachment in recreational settings. Environment and Behavior, 37(2), 153–177. doi:10.1177/0013916504269654
   Web of Science ®Google Scholar
• Ladhari, R. (2007). The effect of consumption emotions on satisfaction and word-of-mouth communications. Psychology & Marketing, 24(12), 1085–1108. doi:10.1002/(ISSN)1520-6793
   Web of Science ®Google Scholar
• Lazarus, R. S. (1991). Emotion and adaptation. Oxford: Oxford University Press.
   Google Scholar
• Lee, C. K., Lee, Y. K., & Lee, B. K. (2005). Korea’s destination image formed by the 2002 World Cup. annals of Tourism Research, 32(4), 839–858. doi:10.1016/j.annals.2004.11.006
   Web of Science ®Google Scholar
• Lee, J., Lee, C., & Yoon, Y. (2009). Investigating differences in antecedents to value between first-time and repeat festival-goers. Journal of Travel and Tourism Marketing, 26(7), 688–702. doi:10.1080/10548400903284511
   Web of Science ®Google Scholar
• Li, Y. N., Tan, K. C., & Xie, M. (2002). Measuring web-based service quality. Total Quality Management, 13(5), 685–700. doi:10.1080/0954412022000002072
   Web of Science ®Google Scholar
• Liljander, V., & Strandvik, T. (1993). Estimating zones of tolerance in perceived service quality and perceived service value. International Journal of Service Industry Management, 4(2), 6–28. doi:10.1108/09564239310037909
   Google Scholar
• Lindsay, P. H., & Norman, D. E. (1977). Human information processing. New York, NY: Academic Press.
   Google Scholar
• Lovelock, C., & Wirtz, J. (2011). Service marketing: People, technology, strategy (7th ed.). Boston, MA: Pearson Education Limited.
   Google Scholar
• Ma, J., Gao, J., Scott, N., & Ding, P. (2013). Customer delight from theme park experience: The antecedents of delight based on cognitive appraisal theory. Annals of Tourism Research, 42, 359–381. doi:10.1016/j.annals.2013.02.018
   Web of Science ®Google Scholar
• Manthiou, K., Lee, S., Tang, L., & Chiang, L. (2014). The experience economy approach to festival marketing: Vivid memory and attendee loyalty. Journal of Services Marketing, 28(1), 22–35. doi:10.1108/JSM-06-2012-0105
   Web of Science ®Google Scholar
• Mattila, A., & Ro, H. (2008). Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting. Journal of Hospitality & Tourism Research, 32(1), 89–107. doi:10.1177/1096348007309570
   Web of Science ®Google Scholar
• McDargh, E. (2009). Motivate people by telling stories. Sales and Service Excellence, 9(8), 10–10.
   Google Scholar
• McGregor, I., & Holmes, J. G. (1999). How storytelling shapes memory and impressions of relationship events over time. Journal of Personality and Social Psychology, 76, 403–419. doi:10.1037/0022-3514.76.3.403
   Web of Science ®Google Scholar
• Meiser, T., & Bröder, A. (2002). Memory for multidimensional source information. Journal of Experimental Psychology: Learning, Memory, and Cognition, 28(1), 116–137.
   PubMed Web of Science ®Google Scholar
• Mobile Marketer. (2016). Crystal cruises gives “all inclusive” strategy a luxury makeover. Retrieved October 15, 2016, from http://www.mobilemarketer.com/cms/news/advertising/21950.html
   Google Scholar
• Morgan, M. (2006). Making space for experiences. Journal of Retail and Leisure Property, 5(4), 305–313. doi:10.1057/palgrave.rlp.5100034
   Google Scholar
• Morgan, M., & Xu, F. (2009). Student travel experiences: Memories and dreams. Journal of Hospitality Marketing and Management, 18(2), 216–236. doi:10.1080/19368620802591967
   Google Scholar
• Nyer, P. U. (1997). Modeling the cognitive antecedents of post-consumption emotions. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 10, 80–90.
   Google Scholar
• Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer. New York, NY: Mcgraw Hill.
   Google Scholar
• Otto, J. E., & Ritchie, B. R. (1996). The service experience in tourism. Tourism Management, 17(3), 165–174. doi:10.1016/0261-5177(96)00003-9
   Web of Science ®Google Scholar
• Petrick, J. F. (2004). The roles of quality, value, and satisfaction in predicting cruise passengers’ behavioral intentions. Journal of Travel Research, 42(4), 397–407. doi:10.1177/0047287504263037
   Google Scholar
• Pine, B. J. II, & Gilmore, J. H. (1999). The experience economy: Work is theater and every business a stage. Boston, MA: Harvard Business School Press.
   Google Scholar
• Plutchik, R. (1980). Emotion: A psychoevolutionary synthesis. New York, NY: Harper and Row.
   Google Scholar
• Richins, M. L. (1983). Negative word-of-mouth by dissatisfied consumers: A pilot study. The Journal of Marketing, 47(1), 68–78. doi:10.2307/3203428
   Web of Science ®Google Scholar
• Richins, M. L. (1997). Measuring emotions in the consumption experience. Journal of Consumer Research, 24(2), 127–146. doi:10.1086/jcr.1997.24.issue-2
   Web of Science ®Google Scholar
• Ritz-Carlton. (2014). “Gold standards.” Retrieved October, 2014, from http://corporate.ritzcarlton.com/en/About/GoldStandards.htm
   Google Scholar
• Roseman, I. J. (1984). Cognitive determinants of emotion: A structural theory. Review of Personality and Social Psychology, 5(1), 11–36.
   Google Scholar
• Roseman, I. J., Spindel, M. S., & Jose, P. E. (1990). Appraisals of emotion-eliciting events: Testing a theory of discrete emotions. Journal of Personality and Social Psychology, 59, 899–915. doi:10.1037/0022-3514.59.5.899
   Web of Science ®Google Scholar
• Roseman, I. J. (1991). Appraisal determinants of discrete emotions. Cognition and Emotion, 5(3), 161–200. doi:10.1080/02699939108411034
   Web of Science ®Google Scholar
• Roseman, I. J., Antoniou, A. A., & Jose, P. E. (1996). Appraisal determinants of emotions: Constructing a more accurate and comprehensive theory. Cognition and Emotion, 10(3), 241–277. doi:10.1080/026999396380240
   Web of Science ®Google Scholar
• Roseman, I. J., & Evdokas, A. (2004). Appraisals cause experienced emotions: Experimental evidence. Cognition and Emotion, 18(1), 1–28. doi:10.1080/02699930244000390
   Web of Science ®Google Scholar
• Rubin, D., & Kozin, M. (1984). Vivid memories. Cognition, 16(1), 81–95. doi:10.1016/0010-0277(84)90037-4
   PubMed Web of Science ®Google Scholar
• Rubin, D. C., Schrauf, R. W., & Greenberg, D. L. (2003). Belief and recollection of autobiographical memories. Memory & Cognition, 31(6), 887–901. doi:10.3758/BF03196443
   PubMed Web of Science ®Google Scholar
• Ruth, J. A., Brunel, F. F., & Otnes, C. C. (2002). Linking thoughts to feelings: Investigating cognitive appraisals and consumption emotions in a mixed-emotions context. Journal of the Academy of Marketing Science, 30(1), 44–58. doi:10.1177/03079459994317
   Web of Science ®Google Scholar
• Russell, J. A. (1991). Culture and the categorisation of emotions. Psychological Bulletin, 110(3), 426–450. doi:10.1037/0033-2909.110.3.426
   PubMed Web of Science ®Google Scholar
• Schacter, D. L., Chiu, C. Y. P., & Ochsner, K. N. (1993). Implicit memory: A selective review. Annual Review of Neuroscience, 16(1), 159–182. doi:10.1146/annurev.ne.16.030193.001111
   PubMed Web of Science ®Google Scholar
• Scherer, K. R. (1988). Criteria for emotion-antecedent appraisal: A review. In V. Hamilton, G. H. Bower, & N. H. Frijda (Eds.), Cognitive perspectives on emotion and motivation (pp. 89–126). Dordrecht: Kluwer Academic.
   Google Scholar
• Scherer, K. R. (1993). Studying the emotion-antecedent appraisal process: An expert system approach. Cognition and Emotion, 7(3–4), 325–355. doi:10.1080/02699939308409192
   Web of Science ®Google Scholar
• Scherer, K. R. (1997). Profiles of emotion-antecedent appraisal: Testing theoretical predictions across cultures. Cognition and Emotion, 11(2), 113–150. doi:10.1080/026999397379962
   Web of Science ®Google Scholar
• Scherer, K. R. (1999). Appraisal theory. In T. Dalgleish & M. Power (Eds.), Handbook of cognition and emotion (pp. 637–663). Chichester: Wiley.
   Google Scholar
• Scherer, K. R., Schorr, A., & Johnstone, T. (2001). Appraisal processes in emotions: Theory, methods, research. Oxford: Oxford University Press.
   Google Scholar
• Seiders, K., Voss, G. B., Grewal, D., & Godfrey, A. L. (2005). Do satisfied customers buy more? Examining moderating influences in a retailing context. Journal of Marketing, 69(4), 26–43. doi:10.1509/jmkg.2005.69.4.26
   Web of Science ®Google Scholar
• Sheen, M., Kemp, S., & Rubin, D. (2001). Twins dispute memory ownership: A new false memory phenomenon. Memory & Cognition, 29, 779–788. doi:10.3758/BF03196407
   PubMed Web of Science ®Google Scholar
• Sirgy, M. J. (2010). Toward a quality-of-life theory of leisure travel satisfaction. Journal of Travel Research, 49(2), 246–260. doi:10.1177/0047287509337416
   Web of Science ®Google Scholar
• Smith, C. A., & Ellsworth, P. C. (1985). Patterns of cognitive appraisal in emotion. Journal of Personality and Social Psychology, 48, 813–838. doi:10.1037/0022-3514.48.4.813
   PubMed Web of Science ®Google Scholar
• Soscia, I. (2007). Gratitude, delight, or guilt: the role of consumers’ emotions in predicting postconsumption behaviors. Psychology and Marketing, 24(10), 871–894. doi:10.1002/(ISSN)1520-6793
   Web of Science ®Google Scholar
• Talarico, J. M., & Rubin, D. C. (2003). Confidence, not consistency, characterizes flashbulb memories. Psychological Science, 14, 455–461. doi:10.1111/1467-9280.02453
   PubMed Web of Science ®Google Scholar
• Thomsen, T., & Hansen, T. (2009). The application of memory-work in consumer research. Journal of Consumer behaviour, 8(1), 26–39. doi:10.1002/cb.v8:1
   Google Scholar
• Tomkins, S. S. (1978). Script theory: Differential magnification of affects. Lincoln: University of Nebraska Press.
   Google Scholar
• Triantafillidou, A., & Siomkos, G. (2014). Consumption experience outcomes: Satisfaction, nostalgia intensity, word-of-mouth communication and behavioural intentions. Journal of Consumer Marketing, 31(6/7), 526–540. doi:10.1108/JCM-05-2014-0982
   Google Scholar
• Tung, V. S., & Ritchie, J. B. (2011). Investigating the memorable experiences of the senior travel market: An examination of the reminiscence bump. Journal of Travel and Tourism Marketing, 28(3), 331–343. doi:10.1080/10548408.2011.563168
   Web of Science ®Google Scholar
• Vago, P. (2010). “Reasons to be cheerful.” Retrieved November, 2013, from http://www.worldcruiseindustryreview.com/2010-2.html
   Google Scholar
• Watson, L., & Spence, M. T. (2007). Causes and consequences of emotions on consumer behaviour: A review and integrative cognitive appraisal theory. European Journal of Marketing, 41(5/6), 487–511. doi:10.1108/03090560710737570
   Web of Science ®Google Scholar
• Watson, D., Clark, L. A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54(6), 1063–1070. doi:10.1037/0022-3514.54.6.1063
   PubMed Web of Science ®Google Scholar
• Watson, D., & Tellegen, A. (1985). Toward a consensual structure of mood. Psychological Bulletin, 98(2), 219–235. doi:10.1037/0033-2909.98.2.219
   PubMed Web of Science ®Google Scholar
• Westbrook, R. A. (1987). Product/consumption-based affective responses and postpurchase processes. Journal of Service Marketing, 24, 258–270.
   Google Scholar
• White, C. (2010). The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time. Journal of Marketing Management, 26(5–6), 381–394. doi:10.1080/02672571003633610
   Google Scholar
• Wirtz, D., Kruger, J., Scollon, C. N., & Diener, E. (2003). What to do on spring break?: The role of predicted, on-line, and remembered experience in future choice. Psychological Science, 14, 520–524. doi:10.1111/1467-9280.03455
   PubMed Web of Science ®Google Scholar
• Woodside, A. G., Cruickshank, B. F., & Dehuang, N. (2007). Stories visitors tell about italian cities as destination icons. Tourism Management, 28, 162–174. doi:10.1016/j.tourman.2005.10.026
   Web of Science ®Google Scholar
• Woodside, A. G., & Megehee, C. M. (2010). Advancing consumer behaviour theory in tourism via visual narrative art. International Journal of Tourism Research, 12(5), 418–431.
   Web of Science ®Google Scholar
• Yalch, R. F., & Spangenberg, E. R. (2000). The effects of music in a retail setting on real and perceived shopping times. Journal of Business Research, 49(August), 139–147. doi:10.1016/S0148-2963(99)00003-X
   Web of Science ®Google Scholar
• Yarnal, C. M., & Kerstetter, D. (2005). Casting off: An exploration of cruise ship space, group tour behavior, and social interaction. Journal of Travel Research, 43(4), 368–379. doi:10.1177/0047287505274650
   Google Scholar
• Yuksel, A. (2007). Tourist shopping habitat: Effects on emotions, shopping value and behaviours. Tourism Management, 28(1), 58–69. doi:10.1016/j.tourman.2005.07.017
   Web of Science ®Google Scholar
• Zeithaml, V., Bitner, M., & Gremler, D. (2012). Service marketing. Integrating customer focus across the firm (2nd European ed.). New York, NY: McGraw-Hill Education.
   Google Scholar
• Zhong, Y., Busser, J., & Balogu, S. (2013). The memorable tourism experience: Antecedents and consequences. Seattle, WA: The 18th Annual Graduate Education and Graduate Student Research Conference in hospitality and tourism.
   Google Scholar