Tourists’ hotel event experience and satisfaction: an integrative approach

References

• Alba, J. W., & Williams, E. F. (2013). Pleasure principles: A review of research on hedonic consumption. Journal of Consumer Psychology, 23(1), 2–18. doi:10.1016/j.jcps.2012.07.003
   Web of Science ®Google Scholar
• Alén, E., Nicolau, J., Losada, N., & Domínguez, T. (2014, November). Determinant factors of senior tourists’ length of stay. Annals of Tourism Research, 49, 19–32.
   Web of Science ®Google Scholar
• Ali, F., Hussain, K., & Ryu, K. (2017). Resort hotel service performance (RESERVE) - an instrument to measure tourists’ perceived service performance of resort hotels. Journal of Travel & Tourism Marketing, 34(4), 556–569.
   Web of Science ®Google Scholar
• Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423.
   Web of Science ®Google Scholar
• Barros, C. P., & Machado, L. P. (2010). The length of stay in tourism. Annals of Tourism Research, 37(3), 692–706.
   Web of Science ®Google Scholar
• Barsky, J. D. L., & Labagh, R. (1992). A strategy for customer satisfaction. Cornell Hotel and Restaurant Administration Quarterly, 33(5), 32–40.
   Google Scholar
• Beldona, S., & Cobanoglu, C. (2007). Importance-performance analysis of guest technologies in the lodging industry. Cornell Hotel and Restaurant Administration Quarterly, 48(3), 299–312.
   Google Scholar
• Bigné, J. E., Andreu, L., & Gnoth, J. (2005). The theme park experience: An analysis of pleasure, arousal and satisfaction. Tourism Management, 26(6), 833–844.
   Web of Science ®Google Scholar
• Caro, L. M., & Garcia, J. M. (2007). Cognitive-affective model of consumer satisfaction. An exploratory study within the framework of a sporting event. Journal of Business Research, 60(2), 108–114.
   Web of Science ®Google Scholar
• Chaudhary, M. (2000). India’s image as a tourist destination: A perspective of foreign tourists. Tourism Management, 21(3), 293–297.
   Web of Science ®Google Scholar
• Chou, S. Y., Kiser, A. I. T., & Rodriguez, K. E. L. (2012). An expectation confirmation perspective of medical tourism. Journal of Service Science Research, 4(2), 299–318.
   Google Scholar
• Chu, R. K. S., & Choi, T. (2000). An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: A comparison of business and leisure travellers. Tourism Management, 21(4), 363–377.
   Web of Science ®Google Scholar
• Chu, R. K. S., & Choi, T. (2000). An importance-performance analysis of hotel selection factors in the hong kong hotel industry: A comparison of business and leisure travellers. Tourism Management, 21(4), 363-377.
   Web of Science ®Google Scholar
• Churchill, G. A., & Surprenant, C. (1982). An investigation into the determinants of customer satisfaction. Journal of Marketing Research, 19(4), 491–504.
   Web of Science ®Google Scholar
• Cole, S. T., & Scott, D. (2004). Examining the mediating role of experience quality in a model of tourist experiences. Journal of Travel & Tourism Marketing, 16(1), 79–90.
   Google Scholar
• de Rojas, C., & Camarero, C. (2008). Visitors’ experience, mood and satisfaction in a heritage context: Evidence from an interpretation center. Tourism Management, 29(3), 525–537.
   Web of Science ®Google Scholar
• del Bosque, I. R., & San Martín, H. S. (2008). Tourist satisfaction a cognitive-affective model. Annals of Tourism Research, 35(2), 551–573.
   Web of Science ®Google Scholar
• Fabrigar, L. R., Wegener, D. T., MacCallum, R. C., & Strahan, E. J. (1999). Evaluating the use of exploratory factor analysis in psychological research. Psychological Methods, 4(3), 272–299.
   Web of Science ®Google Scholar
• Getz, D. (1991). Festivals, special events, and tourism. New York, NY: Van Nostrand Reinhold.
   Google Scholar
• Getz, D. (1997). Event Management and Event Tourism. New York, NY: Cognizant Communications Corporation.
   Google Scholar
• Getz, D. (2007). Event Studies: Theory, research and policy for planned events. Burlington: Elsevier Butterworth-Heinemann.
   Google Scholar
• Grappi, S., & Montanari, F. (2011). The role of social identification and hedonism in affecting tourist re-patronizing behaviours: The case of an Italian festival. Tourism Management, 32(5), 1128–1140.
   Web of Science ®Google Scholar
• Gration, D., Raciti, M., & Arcodia, C. (2011). The role of consumer self-concept in marketing festivals. Journal of Travel & Tourism Marketing, 28(6), 644–655.
   Web of Science ®Google Scholar
• Homburg, C., Koschate, N., & Hoyer, W. D. (2006). The role of cognition and affect in the formation of customer satisfaction: A dynamic perspective. Journal of Marketing, 70(3), 21–31.
   Web of Science ®Google Scholar
• Hosany, S., & Gilbert, D. (2010). Measuring tourists’ emotional experiences toward hedonic holiday destinations. Journal of Travel Research, 49(4), 513–526.
   Web of Science ®Google Scholar
• Hosany, S., & Witham, M. (2010). Dimensions of cruisers’ experiences, satisfaction and intention to recommend. Journal of Travel Research, 49(3), 351–364.
   Web of Science ®Google Scholar
• Hsieh, L. F., Lin, L. H., & Lin, Y. Y. (2008). A service quality measurement architecture for hot spring hotels in Taiwan. Tourism Management, 29(3), 429–438.
   Web of Science ®Google Scholar
• Huang, J., & Hsu, C. H. C. (2010). The impact of customer-to-customer interaction on cruise experience and vacation satisfaction. Journal of Travel Research, 49(1), 79–92.
   Web of Science ®Google Scholar
• Hui, T. K., Wan, D., & Ho, A. (2007). Tourists’ satisfaction, recommendation and revisiting Singapore. Tourism Management, 28(4), 965–975.
   Web of Science ®Google Scholar
• Kao, Y. F., Huang, L. S., & Wu, C. H. (2008). Effects of theatrical elements on experiential quality and loyalty intentions for theme parks. Asia Pacific Journal of Tourism Research, 13(2), 163–174.
   Google Scholar
• Kashyap, R., & Bojanic, D. C. (2000). A structural analysis of value, quality, and price perceptions of business and leisure travelers. Journal of Travel Research, 39(1), 45–51.
   Google Scholar
• Lee, J. S., Lee, C. K., & Choi, Y. (2011). Examining the role of emotional and functional values in festival evaluation. Journal of Travel Research, 50(6), 685–696.
   Web of Science ®Google Scholar
• Lee, J. S., Lee, C. K., & Yoon, Y. (2009). Investigating differences in antecedents to value between first- time and repeat festival-goers. Journal of Travel & Tourism Marketing, 26(7), 688–702.
   Web of Science ®Google Scholar
• Lewis, R. C. (1985). Getting the most from marketing research [Part V]. Predicting hotel choice: The factors underlying perception. Cornell Hotel and Restaurant Administration Quarterly, 26(3), 82–96.
   Google Scholar
• Light, D. (1996). Characteristics of the audience for events’ at a heritage site. Tourism Management, 17(3), 183–190.
   Web of Science ®Google Scholar
• Loureiro, S. M. C. (2010). Satisfying and delighting the rural tourists. Journal of Travel & Tourism Marketing, 27(4), 396–408.
   Web of Science ®Google Scholar
• Mathwick, C., Malhotra, N., & Rigdon, E. (2001). Experiential value: Conceptualization, measurement and application in the catalog and internet shopping environment. Journal of Retailing, 77, 39–56.
   Web of Science ®Google Scholar
• McCleary, K. W., Weaver, P. A., & Lan, L. (1994). Gender based differences in business travellers’ Lodging Preferences. Cornell Hotel and Restaurant Administration Quarterly, 35(2), 51–58.
   Google Scholar
• McIntosh, A. J., & Siggs, A. (2005). An exploration of the experiential nature of boutique accommodation. Journal of Travel Research, 44(1), 74–81.
   Google Scholar
• Oh, H. (2000). The effect of brand class, brand awareness, and price on customer value and behavioral intentions. Journal of Hospitality & Tourism Research, 24(2), 136–162.
   Google Scholar
• Oh, H, Fiore, A. M., & Jeoung, M. (2007). Measuring experience economy concepts: Tourism applications. Journal of Travel Research, 46(2), 119-132.
   Google Scholar
• Oh, H., Fiore, A. M., & Jeoung, M. (2007). Measuring experience economy concepts: Tourism applications. Journal of Travel Research, 46(2), 119–132.
   Google Scholar
• Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460–469.
   Web of Science ®Google Scholar
• Oliver, R. L. (1993). Cognitive, affective, and attribute bases of the satisfaction response. Journal of Consumer Research, 20(3), 418–430.
   Web of Science ®Google Scholar
• Otto, J. E., & Ritchie, J. R. B. (1996). The service experience in tourism. Tourism Management, 17(3), 165–174.
   Web of Science ®Google Scholar
• Pine, B. J., & Gilmore, J. H. (1998). Welcome to the experience economy. Harvard Business Review, 76(4), 97–105.
   PubMed Web of Science ®Google Scholar
• Pine, B. J., & Gilmore, J. H. (2013). The experience economy: Past, present and future. In J. Sundbo & F. Sorensen (Eds.), Handbook on the experience economy (pp. 209–227). Cheltenham: Edward Elgar.
   Google Scholar
• Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903.
   PubMed Web of Science ®Google Scholar
• Quan, S., & Wang, N. (2004). Towards a structural model of the tourist experience: An illustration from food experience in tourism. Tourism Management, 25(3), 297–305.
   Web of Science ®Google Scholar
• Rutes, W. A., Penner, R. H., & Adams, L. (2001). Hotel design planning and development. New York, NY: Norton Publishers.
   Google Scholar
• Shaw, G., Bailey, A., & Williams, A. (2011). Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry. Tourism Management, 32(2), 207–214.
   Web of Science ®Google Scholar
• Tsao, W. Y. (2013). Application of expectation confirmation theory to consumers’ impulsive purchase behavior for products promoted by showgirls in exhibits. Journal of Promotion Management, 19(3), 283–298.
   Google Scholar
• Tung, V. W. S., & Ritchie, J. R. B. (2011). Exploring the essence of memorable tourism experience. Annals of Tourism Research, 38(4), 1367–1386.
   Web of Science ®Google Scholar
• Urry, J. (2002). The tourist gaze. London: Sage Publication.
   Google Scholar
• Walls, A. R. (2013). A cross-sectional examination of hotel consumer experience and relative effects on consumer values. International Journal of Hospitality Management, 32, 179–192.
   Web of Science ®Google Scholar
• William, C., & Buswell, J. (2003). Service quality in leisure and tourism. Cambridge, MA: CABI.
   Google Scholar
• Wong, C. K., & Kwong, W. Y. Y. (2004). Outbound tourists’ selection criteria for choosing all-inclusive package tours. Tourism Management, 25(5), 581–592.
   Web of Science ®Google Scholar
• Woodside, A. G., & Dubelaar, C. (2002). A general theory of tourism consumption systems: A conceptual framework and an empirical exploration. Journal of Travel Research, 41(2), 120–132.
   Google Scholar
• Woodside, A. G., & Martin, D. (2007). Tourism management: Analysis, behaviour, and strategy. Wallingford, Oxfordshire: CABI.
   Google Scholar
• Yuksel, A., & Rimmington, M. (1998). Customer-satisfaction measurement. Cornell Hotel and Restaurant Administration Quarterly, 39(6), 60–71.
   Google Scholar
• Yuksel, A., & Yuksel, F. (2001). The expectancy-disconfirmation paradigm: A critique. Journal of Hospitality & Tourism Research, 25(2), 107–131.
   Google Scholar
• Yuksel, E., Popi, P., & Cihan, C. (2003). Service quality in Cretan accommodations: Marketing strategies for the UK holiday market. International Journal of Hospitality Management, 22(1), 47–66.
   Google Scholar
• Zabka, V., Brencic, M. M., & Dmitrovic, T. (2010). Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level. Tourism Management, 31, 537–546.
   Web of Science ®Google Scholar