A state-of-the-art review of smart tourism research

References

• Agapito, D., Valle, P., & Mendes, J. (2014). The sensory dimension of tourist experiences: Capturing meaningful sensory-informed themes in Southwest Portugal. Tourism Management, 42, 224–237.
   Web of Science ®Google Scholar
• Aguilar, E., Remeseiro, B., Bolanos, M., & Radeva, P. (2018). Grab, pay and eat: Semantic food detection for smart restaurants. IEEE Transactions on Multimedia, 20(12), 3266–3275.
   Web of Science ®Google Scholar
• Aguinis, H., Ramani, R. S., & Alabduljader, N. (2018). What you see is what you get? Enhancing methodological transparency in management research. Academy of Management Annals, 12(1), 83–110.
   Web of Science ®Google Scholar
• Bae, S. J., Lee, H., Suh, E. K., & Suh, K. S. (2017). Shared experience in pretrip and experience sharing in posttrip: A survey of Airbnb users. Information and Management, 54(6), 714–727.
   Web of Science ®Google Scholar
• Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74–94.
   Google Scholar
• Bai, B., Law, R., & Wen, I. (2008). The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors. International Journal of Hospitality Management, 27(3), 391–402.
   Web of Science ®Google Scholar
• Belley-Ranger, E., Carbonneau, H., & Trudeau, F. (2016). Recreational and sport-related risk-taking behaviors among men during adolescence and early adulthood: A scoping review. Loisir et Société/Society and Leisure, 39(3), 467–480.
   Web of Science ®Google Scholar
• Boes, K., Buhalis, D., & Inversini, A. (2015). Conceptualising smart tourism destination dimensions. In I. Tussyadiah & A. Inversini (Eds.), Information and communication technologies in tourism 2015 (pp. 391–403)). Wien: Springer.
   Google Scholar
• Boes, K., Buhalis, D., & Inversini, A. (2016). Smart tourism destinations: Ecosystems for tourism destination competitiveness. International Journal of Tourism Cities, 2(2), 108–124.
   Web of Science ®Google Scholar
• Bogicevic, V., Bujisic, M., Bilgihan, A., Yang, W., & Cobanoglu, C. (2017). The impact of traveler-focused airport technology on traveler satisfaction. Technological Forecasting and Social Change, 123, 351–361.
   Web of Science ®Google Scholar
• Brandt, T., Bendler, J., & Neumann, D. (2017). Social media analytics and value creation in urban smart tourism ecosystems. Information and Management, 54(6), 703–713.
   Web of Science ®Google Scholar
• Brejla, P., & Gilbert, D. (2014). An exploratory use of web content analysis to understand cruise tourism services. International Journal of Tourism Research, 16(2), 157–168.
   Web of Science ®Google Scholar
• Buhalis, D., & Amaranggana, A. (2014). Smart tourism destinations. In Z. Xiang & I. Tussyadiah (Eds.), Information and communication technologies in tourism 2014 (pp. 553–564). Wien: Springer.
   Google Scholar
• Buhalis, D., & Amaranggana, A. (2015). Smart tourism destinations enhancing tourism experience through personalisation of services. In I. Tussyadiah & A. Inversini (Eds.), Information and communication technologies in tourism 2015 (pp. 377–389)). Wien: Springer.
   Google Scholar
• Buhalis, D., & Foerste, M. (2015). SoCoMo marketing for travel and tourism: Empowering co-creation of value. Journal of Destination Marketing & Management, 4(3), 151–161.
   Web of Science ®Google Scholar
• Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research. Tourism Management, 29(4), 609–623.
   Web of Science ®Google Scholar
• Buhalis, D., & Leung, R. (2018). Smart hospitality—Interconnectivity and interoperability towards an ecosystem. International Journal of Hospitality Management, 71, 41–50.
   Web of Science ®Google Scholar
• Buonincontri, P., & Micera, R. (2016). The experience co-creation in smart tourism destinations: A multiple case analysis of European destinations. Information Technology and Tourism, 16(3), 285–315.
   Web of Science ®Google Scholar
• Cacho, A., Mendes-Filho, L., Estaregue, D., Moura, B., Cacho, N., Lopes, F., & Alves, C. (2016). Mobile tourist guide supporting a smart city initiative: A Brazilian case study. International Journal of Tourism Cities, 2(2), 164–183.
   Web of Science ®Google Scholar
• Cetina, C., Giner, P., Fons, J., & Pelechano, V. (2013). Prototyping dynamic software product lines to evaluate run-time reconfigurations. Science of Computer Programming, 78(12), 2399–2413.
   Web of Science ®Google Scholar
• Chen, C.-F., & Chen, F.-S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29–35.
   Web of Science ®Google Scholar
• Chen, C.-F., & Tsai, D. (2007). How destination image and evaluative factors affect behavioral intentions? Tourism Management, 28(4), 1115–1122.
   Web of Science ®Google Scholar
• Cheng, M., Edwards, D., Darcy, S., & Redfern, K. (2018). A tri-method approach to a review of adventure tourism literature: Bibliometric analysis, content analysis, and a quantitative systematic literature review. Journal of Hospitality & Tourism Research, 42(6), 997–1020.
   Web of Science ®Google Scholar
• Chung, N., Han, H., & Joun, Y. (2015a). Tourists’ intention to visit a destination: The role of augmented reality (AR) application for a heritage site. Computers in Human Behavior, 50, 588–599.
   Web of Science ®Google Scholar
• Chung, N., Han, H., & Koo, C. (2015b). Adoption of travel information in user-generated content on social media: The moderating effect of social presence. Behaviour & Information Technology, 34(9), 902–919.
   Web of Science ®Google Scholar
• Chung, N., & Koo, C. (2015). The use of social media in travel information search. Telematics and Informatics, 32(2), 215–229.
   Web of Science ®Google Scholar
• Chung, N., Lee, H., Kim, J. Y., & Koo, C. (2018). The role of augmented reality for experience-influenced environments: The case of cultural heritage tourism in Korea. Journal of Travel Research, 57(5), 627–643.
   Web of Science ®Google Scholar
• Chung, N., Lee, H., Lee, S. J., & Koo, C. (2015c). The influence of tourism website on tourists’ behavior to determine destination selection: A case study of creative economy in Korea. Technological Forecasting and Social Change, 96, 130–143.
   Web of Science ®Google Scholar
• Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340.
   Web of Science ®Google Scholar
• Della Corte, V., D’Andrea, C., Savastano, I., & Zamparelli, P. (2017). Smart cities and destination management: Impacts and opportunities for tourism competitiveness. European Journal of Tourism Research, 17, 7–27.
   Web of Science ®Google Scholar
• Dorcic, J., Komsic, J., & Markovic, S. (2019). Mobile technologies and applications towards smart tourism–State of the art. Tourism Review, 74(1), 82–103.
   Web of Science ®Google Scholar
• Feng, J., Yang, Y., Shen, H., & Cai, Z. (2017). Development of lighting control system for smart hotel rooms. International Journal of Performability Engineering, 13(6), 913–921.
   Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.
   Web of Science ®Google Scholar
• French, A. M., Luo, X. R., & Bose, R. (2017). Toward a holistic understanding of continued use of social networking tourism: A mixed-methods approach. Information and Management, 54(6), 802–813.
   Web of Science ®Google Scholar
• Ghaderi, Z., Hatamifar, P., & Henderson, J. C. (2018). Destination selection by smart tourists: The case of Isfahan, Iran. Asia Pacific Journal of Tourism Research, 23(4), 385–394.
   Web of Science ®Google Scholar
• Gretzel, U. (2011). Intelligent systems in tourism: A social science perspective. Annals of Tourism Research, 38(3), 757–779.
   Web of Science ®Google Scholar
• Gretzel, U., Reino, S., Kopera, S., & Koo, C. (2015a). Smart Tourism Challenges. Journal of Tourism, 16(1), 41–47.
   Google Scholar
• Gretzel, U., & Scarpino-Johns, M. (2018). Destination resilience and smart tourism destinations. Tourism Review International, 22(3–4), 263–276.
   Web of Science ®Google Scholar
• Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015b). Smart tourism: Foundations and developments. Electronic Markets, 25(3), 179–188.
   Web of Science ®Google Scholar
• Gretzel, U., Werthner, H., Koo, C., & Lamsfus, C. (2015c). Conceptual foundations for understanding smart tourism ecosystems. Computers in Human Behavior, 50, 558–563.
   Web of Science ®Google Scholar
• Gursoy, D., & McCleary, K. W. (2004). An integrative model of tourists’information search behavior. Annals of Tourism Research, 31(2), 353–373.
   Web of Science ®Google Scholar
• Hall, C. M. (1994). Tourism and politics: Policy, power and place. Chichester, UK: John Wiley & Sons.
   Google Scholar
• Hao, J. X., Yu, Y., Law, R., & Fong, D. K. C. (2015). A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites. Tourism Management, 48, 231–241.
   Web of Science ®Google Scholar
• Hernández-Martín, R., Rodríguez-Rodríguez, Y., & Gahr, D. (2017). Functional zoning for smart destination management. European Journal of Tourism Research, 17, 43–58.
   Web of Science ®Google Scholar
• Huang, C. D., Goo, J., Nam, K., & Yoo, C. W. (2017). Smart tourism technologies in travel planning: The role of exploration and exploitation. Information and Management, 54(6), 757–770.
   Web of Science ®Google Scholar
• Hunter, W. C., Chung, N., Gretzel, U., & Koo, C. (2015). Constructivist research in smart tourism. Asia Pacific Journal of Information Systems, 25(1), 105–120.
   Google Scholar
• Ivars-Baidal, J. A., Celdrán-Bernabeu, M. A., Mazón, J. N., & Perles-Ivars, Á. F. (2017). Smart destinations and the evolution of ICTs: A new scenario for destination management? Current Issues in Tourism, 1–20. doi:10.1080/13683500.2017.1388771
   Web of Science ®Google Scholar
• Kandampully, J., Zhang, T., & Jaakkola, E. (2018). Customer experience management in hospitality: A literature synthesis, new understanding and research agenda. International Journal of Contemporary Hospitality Management, 30(1), 21–56.
   Web of Science ®Google Scholar
• Kim, C. S., Bai, B. H., Kim, P. B., & Chon, K. (2018). Review of reviews: A systematic analysis of review papers in the hospitality and tourism literature. International Journal of Hospitality Management, 70, 49–58.
   Web of Science ®Google Scholar
• Kim, K., Park, O. J., Yun, S., & Yun, H. (2017). What makes tourists feel negatively about tourism destinations? Application of hybrid text mining methodology to smart destination management. Technological Forecasting and Social Change, 123, 362–369.
   Web of Science ®Google Scholar
• Koseoglu, M. A., Rahimi, R., Okumus, F., & Liu, J. (2016). Bibliometric studies in tourism. Annals of Tourism Research, 61, 180–198.
   Web of Science ®Google Scholar
• Kuhn, T. S. (1970). The structure of scientific revolutions (2nd ed.). Chicago: University of Chicago Press.
   Google Scholar
• Kulakov, K. (2017). An approach to efficiency evaluation of services with smart attributes. International Journal of Embedded and Real-Time Communication Systems, 8(1), 64–83.
   Google Scholar
• Law, R., Buhalis, D., & Cobanoglu, C. (2014). Progress on information and communication technologies in hospitality and tourism. International Journal of Contemporary Hospitality Management, 26(5), 727–750.
   Web of Science ®Google Scholar
• Law, R., Li, G., Fong, D. K. C., & Han, X. (2019). Tourism demand forecasting: A deep learning approach. Annals of Tourism Research, 75, 410–423.
   Web of Science ®Google Scholar
• Leung, R. (2019). Smart hospitality: Taiwan hotel stakeholder perspectives. Tourism Review, 74(1), 50–62.
   Web of Science ®Google Scholar
• Li, Y., Hu, C., Huang, C., & Duan, L. (2017). The concept of smart tourism in the context of tourism information services. Tourism Management, 58, 293–300.
   Web of Science ®Google Scholar
• Macleod, D. V., & Carrier, J. G. (2010). Tourism, power and culture: Anthropological insights. Bristol, UK; Buffalo, NY: Channel View Publications.
   Google Scholar
• Marine-Roig, E., & Anton Clavé, S. (2015). Tourism analytics with massive user-generated content: A case study of Barcelona. Journal of Destination Marketing & Management, 4(3), 162–172.
   Web of Science ®Google Scholar
• Munar, A. M., & Jacobsen, J. K. S. (2014). Motivations for sharing tourism experiences through social media. Tourism Management, 43, 46–54.
   Web of Science ®Google Scholar
• Park, J. H., Lee, C., Yoo, C., & Nam, Y. (2016). An analysis of the utilization of Facebook by local Korean governments for tourism development and the network of smart tourism ecosystem. International Journal of Information Management, 36(6), 1320–1327.
   Web of Science ®Google Scholar
• Park, S., & Kim, D. Y. (2017). Assessing language discrepancies between travelers and online travel recommendation systems: Application of the Jaccard distance score to web data mining. Technological Forecasting and Social Change, 123, 381–388.
   Web of Science ®Google Scholar
• Poslad, S. (2009). Ubiquitous computing: Smart devices, environments and interactions. Chichester, UK: John Wiley & Sons.
   Google Scholar
• Ramos-Rodríguez, A. R., & Ruíz-Navarro, J. (2004). Changes in the intellectual structure of strategic management research: A bibliometric study of the strategic management Journal, 1980–2000. Strategic Management Journal, 25(10), 981–1004.
   Web of Science ®Google Scholar
• Ruíz, M. A. C., Bohorquez, S. T., & Molano, J. I. R. (2017). Colombian tourism: Proposal app to foster smart tourism in the country. Advanced Science Letters, 23(11), 10533–10537.
   Google Scholar
• Shen, J., Shen, J., Mei, T., & Gao, X. (2016). Landmark reranking for smart travel guide systems by combining and analyzing diverse media. IEEE Transactions on Systems, Man, and Cybernetics: Systems, 46(11), 1492–1504.
   Web of Science ®Google Scholar
• Skinner, H., Sarpong, D., & White, G. R. (2018). Meeting the needs of the Millennials and Generation Z: Gamification in tourism through geocaching. Journal of Tourism Futures, 4(1), 93–104.
   Web of Science ®Google Scholar
• Smart. (n.d.) Dictionary.com. Retrieved from https://www.dictionary.com/browse/smart.
   Google Scholar
• Straker, K., & Wrigley, C. (2018). Engaging passengers across digital channels: An international study of 100 airports. Journal of Hospitality and Tourism Management, 34, 82–92.
   Web of Science ®Google Scholar
• Tribe, J., & Mkono, M. (2017). Not such smart tourism? The concept of e-lienation. Annals of Tourism Research, 66, 105–115.
   Web of Science ®Google Scholar
• Tseng, H.-C., Ma, -Z.-Z., & Chou, L.-Y. (2010). An author-based citation and co-citation analysis on tourism research: 1998–2007. Asia Pacific Management Review, 15(4), 585–600.
   Google Scholar
• Vecchio, P. D., Mele, G., Ndou, V., & Secundo, G. (2018). Creating value from social big data: Implications for smart tourism destinations. Information Processing and Management, 54(5), 847–860.
   Web of Science ®Google Scholar
• Veloso, B., Leal, F., González-Vélez, H., Malheiro, B., & Burguillo, J. C. (2018). Scalable data analytics using crowdsourced repositories and streams. Journal of Parallel and Distributed Computing, 122, 1–10.
   Web of Science ®Google Scholar
• Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425–478.
   Web of Science ®Google Scholar
• Waltman, L., & Van Eck, N. J. (2013). A smart local moving algorithm for large-scale modularity-based community detection. The European Physical Journal B, 86, 471.
   Web of Science ®Google Scholar
• Wang, D., Li, X., & Li, Y. (2013). China’s “smart tourism destination” initiative: A taste of the service-dominant logic. Journal of Destination Marketing and Management, 2(2), 59–61.
   Web of Science ®Google Scholar
• Wang, D., Park, S., & Fesenmaier, D. R. (2012). The role of smartphones in mediating the touristic experience. Journal of Travel Research, 51(4), 371–387.
   Web of Science ®Google Scholar
• Wang, D., Xiang, Z., & Fesenmaier, D. R. (2014). Adapting to the mobile world: A model of smartphone use. Annals of Tourism Research, 48, 11–26.
   Web of Science ®Google Scholar
• Wang, D., Xiang, Z., & Fesenmaier, D. R. (2016). Smartphone use in everyday life and travel. Journal of Travel Research, 55(1), 52–63.
   Web of Science ®Google Scholar
• Wang, X., Li, X. R., Zhen, F., & Zhang, J. (2016). How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach. Tourism Management, 54, 309–320.
   Web of Science ®Google Scholar
• Xiang, Z., Wang, D., O’Leary, J. T., & Fesenmaier, D. R. (2015). Adapting to the internet: Trends in travelers’ use of the web for trip planning. Journal of Travel Research, 54(4), 511–527.
   Web of Science ®Google Scholar
• Zupic, I., & Čater, T. (2015). Bibliometric methods in management and organization. Organizational Research Methods, 18(3), 429–472.
   Web of Science ®Google Scholar