788
Views
2
CrossRef citations to date
0
Altmetric
Research Article

Technical Communication is a Social Medium

ORCID Icon

References

  • Baker, M. (2013). Every page is page one: Topic-based writing for technical communication and the web. Laguna Hills, CA: XML Press.
  • Barcellini, F., Delgoulet, C., & Nelson, J. (2016). Are online discussions enough to constitute communities of practice in professional domain? A case study of ergonomics’ practice in France. Cognition, Technology & Work, 18(2), 249–266. doi:10.1007/s10111-015-0361-z
  • Benoit-Barné, C. (2007). Socio-technical deliberation about free and open source software: Accounting for the status of artifacts in public life. Quarterly Journal of Speech, 93(2), 211–235. doi:10.1080/00335630701426751
  • Benwell, B., & Stokoe, E. (2006). Discourse and identity. Edinburgh, Scotland: Edinburgh University Press.
  • Berger, P. L., & Luckmann, T. (1967). The social construction of reality: A treatise in the sociology of knowledge. Anchor Books.
  • Carliner, S. (2012). The three approaches to professionalization in technical communication. Technical Communication, 59(1), 49–65.
  • Fisher, L., & Bennion, L. (2005). Organizational implications of the future development of technical communication: Fostering communities of practice in the workplace. Technical Communication, 52(3), 277–288.
  • Frith, J. (2014). Forum moderation as technical communication: The social Web and employment opportunities for technical communicators. Technical Communication, 61(3), 173–184.
  • Frith, J. (2017). Forum design and the changing landscape of crowd-sourced help information. Communication Design Quarterly, 4(2), 12–22. doi:10.1145/3068698.3068700
  • Geisler, C. (2003). Analyzing streams of language: Twelve steps to the systematic coding of text, talk, and other verbal data. New York, NY: Longman.
  • Gentle, A. (2012). Conversation and community: The social web for documentation (2nd ed.). Laguna Hills, CA: XML Press.
  • Goffman, E. (1974). Frame analysis: An essay on the organization of experience. Cambridge, MA: Harvard University Press.
  • Heritage, J. (2012). Epistemics in conversation. The handbook of conversation analysis (pp. 370–394). Hoboken, NJ: John Wiley & Sons. doi:10.1002/9781118325001.ch18
  • Holladay, D. (2017). Classified Conversations: Psychiatry and Tactical Technical Communication in Online Spaces. Technical Communication Quarterly, 26(1), 8–24. doi:10.1080/10572252.2016.1257744
  • Hovde, M. R. (2010). Creating procedural discourse and knowledge for software users: Beyond translation and transmission. Journal of Business and Technical Communication, 24(2), 164–205. doi:10.1177/1050651909353306
  • Huberman, A. M., & Miles, M. B. (1994). Data management and analysis methods. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of qualitative research (pp. 428–444). New York, NY: Sage.
  • Johann, T., & Maalej, W. (2015). Democratic mass participation of users in Requirements Engineering? 2015 IEEE 23rd International Requirements Engineering Conference (RE), 256–261. doi:10.1109/RE.2015.7320433
  • Longo, B. (2014). Using social media for collective knowledge-making: Technical communication between the global north and south. Technical Communication Quarterly, 23(1), 22–34. doi:10.1080/10572252.2014.850846
  • Löwgren, J. (2017). Technical communication practices in the collaborative mediascape: A case study in media structure transformation. Communication Design Quarterly Review, 4(3), 20–25.
  • Machado, L., Kroll, J., Marczak, S., & Prikladnicki, R. (2016). Breaking collaboration barriers through communication practices in software crowdsourcing. 2016 IEEE 11th International Conference on Global Software Engineering (ICGSE) (pp. 44–48). Orange County, CA. https://doi.10.1109/ICGSE.2016.32
  • Mackiewicz, J. (2010). The co-construction of credibility in online product reviews. Technical Communication Quarterly, 19(4), 403–426. doi:10.1080/10572252.2010.502091
  • Mackiewicz, J. (2011). Epinions advisors as technical editors: Using politeness across levels of edit. Journal of Business and Technical Communication, 25(4), 421–448. doi:10.1177/1050651911411038
  • Ornatowski, C. M., & Bekins, L. K. (2004). What’s civic about technical communication? Technical communication and the rhetoric of “community.”. Technical Communication Quarterly, 13(3), 251–269. doi:10.1207/s15427625tcq1303_2
  • Peng, X., Babar, M. A., & Ebert, C. (2014). Collaborative software development platforms for crowdsourcing. IEEE Software, 31(2), 30–36. doi:10.1109/MS.2014.31
  • Pomerantz, A., & Fehr, B. J. (1997). Conversation analysis: An approach to the study of social action as sense making practices. Discourse as Social Interaction, 2, 64–91.
  • Porter, J. E. (1992). Audience and rhetoric: An archaeological composition of the discourse community. Upper Saddle River, NJ: Prentice Hall.
  • Preece, J., & Maloney-Krichmar, D. (2005). Online communities: Design, theory, and practice. Journal of Computer-Mediated Communication, 10(4). doi:10.1111/j.1083-6101.2005.tb00264.x
  • Saldaña, J. (2016). The coding manual for qualitative researchers (3rd ed.). Thousand Oaks, CA: Sage.
  • Sheng, M., & Hartono, R. (2015). An exploratory study of knowledge creation and sharing in online community: A social capital perspective. Total Quality Management & Business Excellence, 26(1–2), 93–107. doi:10.1080/14783363.2013.776769
  • Single, P. B., Muller, C., Cunningham, C. M., & Single, R. M. (2000). Electronic communities: A forum for supporting women professionals and students in technical and scientific fields. Journal of Women and Minorities in Science and Engineering, 6(2), 16. doi:10.1615/JWomenMinorScienEng.v6.i2.20
  • Stol, K., LaToza, T. D., & Bird, C. (2017). Crowdsourcing for software engineering. IEEE Software, 34(2), 30–36. doi:10.1109/MS.2017.52
  • Stol, K.-J., & Fitzgerald, B. (2014). Two’s company, three’s a crowd: A case study of crowdsourcing software development. Proceedings of the 36th International Conference on Software Engineering (pp. 187–198). Hyderabad, India. https://doi.10.1145/2568225.2568249
  • Swarts, J. (2007). Mobility and composition: The architecture of coherence in non-places. Technical Communication Quarterly, 16(3), 279–309. doi:10.1080/10572250701291020
  • Swarts, J. (2014). The trouble with networks: Implications for the practice of help documentation. Journal of Technical Writing and Communication, 44(3), 253–275. doi:10.2190/TW.44.3.c
  • Swarts, J. (2018). Wicked, incomplete, and uncertain: User support in the wild and the role of technical communication. Logan: Utah State University Press.
  • Trice, M. (2016). Evaluating multilevel user skill expression in a public, unsupervised wiki: A case study. IEEE Transactions on Professional Communication, 59(3), 261–273. doi:10.1109/TPC.2016.2592560
  • Wenger, E. (1998). Communities of practice: Learning, meaning, and identity. New York: Cambridge University Press.
  • Wenger, E., McDermott, R. A., & Snyder, W. (2002). Cultivating communities of practice: A guide to managing knowledge. Cambridge, MA: Harvard Business Press.
  • Whittaker, S., Isaacs, E., & O’Day, V. (1997). Widening the net: Workshop report on the theory and practice of physical and network communities. Sigchi Bulletin, 29(3), 27–30. doi:10.1145/264853.264867

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.