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Original Articles

DECISION PROCESSING FOR IMPROVED CUSTOMER FOCUS

Pages 48-56 | Published online: 08 Feb 2007

Notes

  • E. Brynjolfsson and L. Hitt , “ The Customer Counts: MIT's Information Week 500 Study .” Information Week ( September 9 , 1996 ).
  • D. Cassak , “ The Information Revolution .” IN VIVO 13 , no. 9 ( 1995 ).
  • W. Kettinger , V. Grover , and A. Segars , “ Do Strategic Systems Really Pay Off? An Analysis of Classic Strategic IT Cases .” Information Systems Management 12 , no. 1 ( 1995 ).

Recommended Reading

  • Cottey , P. , and Chang , R. “ Plan Your Enterprise Architecture .” Information Week ( June 24 , 1996 ).
  • Younker , E. and Hess , M. “ Relating Architecture to Business Coals: A Transition Strategy .” InSide Gartner Group This Week , May 24 , 1995 .

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