The Intractability of Reputation: Media Coverage as a Complex System in the Case of Martha Stewart

REFERENCES

• Aula , P. , & Mantere , S. ( 2008 ). Strategic reputation management: Towards a company of good . New York : Routledge .
   Google Scholar
• Berger , B. K. ( 1999 ). The Halcion affair: Public relations and the construction of ideological world view . Journal of Public Relations Research , 11 , 185 – 203 .
   Google Scholar
• Bethany , M. ( 1982 , July 25 ). A perfect home for a cottage conglomerate . The New York Times , 34 .
   Google Scholar
• Botan , C. H. , & Soto , F. ( 1998 ). A semiotic approach to the internal functioning of publics: Implications for strategic communication and public relations . Public Relations Review , 24 , 21 – 44 .
   Web of Science ®Google Scholar
• Bromley , D. B. ( 1993 ). Reputation, image and impression management . New York : Wiley .
   Google Scholar
• Brooks , P. ( 1982 , December 19 ). A busy caterer gives herself a Christmas Eve party . The New York Times , Section 11 , 28 .
   Google Scholar
• Budd , J. F. ( 1993 ). CEO credibility: The management of reputation . Lakeville , CT : Turtle .
   Google Scholar
• Cameron , G. T. , Sallot , L. , & Curtin , P. A. ( 1997 ). Public relations and the production of news: A critical review and a theoretical framework . In B. Burleson (Ed.), Communication yearbook, 20 (pp. 111 – 155 ). Thousand Oaks , CA : Sage .
   Google Scholar
• Carroll , C. E. , & McCombs , M. ( 2003 ). Agenda-setting effects of business news on the public's images and opinions about major corporations . Corporate Reputation Review , 6 , 36 – 46 .
   Google Scholar
• Coombs , W. T. , & Holladay , S. J. ( 2001 ). An extended examination of the crisis situations: A fusion of the relational management and symbolic approaches . Journal of Public Relations Research , 13 , 321 – 340 .
   Google Scholar
• Corman , S. R. , Kuhn , T. , McPhee , R. D. , & Dooley , K. J. ( 2002 ). Studying complex discursive systems: Centering resonance analysis of communication . Human Communication Research , 28 , 157 – 206 .
   Web of Science ®Google Scholar
• Croissants to courthouse: A Martha Stewart timeline . ( 2004 , March 4 ). Wall Street Journal , C-1 .
   Google Scholar
• Dart , B. ( 2004 , March 6 ). Martha Stewart Living Omnimedia: End of a perfect world . Atlanta Journal-Constitution , 1F .
   Google Scholar
• Deephouse , D. L. ( 2000 ). Media reputation as a strategic resource: An integration of mass communication and resource-based theories . Journal of Management , 26 , 1091 – 1112 .
   Web of Science ®Google Scholar
• DePass , D. ( 2005 , November 20 ). Groupies go gaga over their gal, Martha . Minneapolis Star Tribune , 1B .
   Google Scholar
• Dooley , K. J. , & Corman , S. R. ( 2002 ). The dynamics of electronic media coverage . In B. S. Greenberg (Ed.), Communication and terrorism: Public and media responses to 9/11 (pp. 121 – 135 ). Cresskill , NJ : Hampton Press .
   Google Scholar
• Dooley , K. J. , & Corman , S. R. ( 2004 ). Dynamic analysis of news streams: Institutional versus environmental effects . Nonlinear Dynamics, Psychology, and Life Sciences , 8 , 403 – 428 .
   PubMedGoogle Scholar
• Dunne , M. ( 2007 , September 15 ). Martha Stewart to raise a glass; New Gallo wines will bear her name but won't be sold locally . Sacramento Bee , D1 .
   Google Scholar
• Entman , R. M. ( 2003 ). Cascading activation: Contesting the White House's frame after 9/11 . Political Communication , 20 , 415 – 432 .
   Web of Science ®Google Scholar
• Fombrun , C. J. ( 1996 ). Reputation: Realizing value from the corporate image . Cambridge , MA : Harvard Business School Press .
   Google Scholar
• Fombrun , C. J. , & Van Riel , C. B. M. ( 2004 ). Fame & fortune: how successful companies build winning reputations . Upper Saddle River , NJ : Prentice-Hall .
   Google Scholar
• Gandy , O. ( 1982 ). Beyond agenda-setting: Information subsidies and public policy . Norwood , NJ : Ablex .
   Google Scholar
• Gilpin , D. , & Murphy , P. ( 2008 ). Crisis management in a complex world . New York : Oxford University Press .
   Google Scholar
• Gotsi , M. , & Wilson , A. M. (2001). Corporate reputation: Seeking a definition. Corporate Communications: An International Journal , 6, 24–30.
   Google Scholar
• Hallahan , K. ( 1999 ). Seven models of framing: Implications for public relations . Journal of Public Relations Research , 11 , 205 – 242 .
   Google Scholar
• Hearit , K. M. , Brown , J. ( 2004 ). Merrill Lynch: Corporate apologia and business fraud . Public Relations Review , 30 , 459 – 466 .
   Web of Science ®Google Scholar
• Hogenraad , R. , McKenzie , D. P. , & Péladeau , N. ( 2003 ). Force and influence in content analysis: The production of new social knowledge . Quality and Quantity , 37 , 221 – 238 .
   Web of Science ®Google Scholar
• Hutton , J. G. , Goodman , M. B. , Alexander , J. B. , & Genest , C. M. ( 2001 ). Reputation management: The new face of corporate public relations? Public Relations Review , 27 , 247 – 261 .
   Web of Science ®Google Scholar
• KB Home unveils first Martha Stewart-branded community . ( 2006 , March 9 ). PR Newswire , n. p.
   Google Scholar
• Kim , Y. ( 2000 ). Measuring the bottom-line impact of corporate public relations . Journalism & Mass Communication Quarterly , 77 , 273 – 291 .
   Web of Science ®Google Scholar
• Kiousis , S. , Popescu , C. , & Mitrook , M. ( 2007 ). Understanding influence on corporate reputation: An examination of public relations efforts, media coverage, public opinion, and financial performance from an agenda-building and agenda-setting perspective . Journal of Public Relations Research , 19 , 147 – 165 .
   Google Scholar
• Koenig , T. ( 2004 , July ). On frames and framing: Anti-semitism as free speech: A case study . Paper presented at the International Association for Media and Communication Research (IMACR) Annual Meeting , Porto Alegre , Brazil .
   Google Scholar
• Koncius , J. ( 2007 , September 13 ). It's Martha; live from Macy's in new york . Washington Post , H01 .
   Google Scholar
• Kosiki , Gerald M. ( 1993 ). Problems and opportunities in agenda-setting research . Journal of Communication , 43 ( 2 ), 100 – 127 .
   Web of Science ®Google Scholar
• Lannon , L. ( 1987 , August 23 ). K-Mart hires a celebrity hostess . New York Times , Section 3 , 4 .
   Google Scholar
• Martha Stewart issued the following statement . ( 2002 , June 12 ). PR Newswire, n. p.
   Google Scholar
• Martha Stewart Living Omnimedia puts into effect senior management and governance changes . ( 2003 , June 4 ). PR Newswire, n. p.
   Google Scholar
• Martha Stewart Living Omnimedia to Present ‘Good Things’ Event in New York City This Fall . ( 2006 , August 7 ). PR Newswire, n. p.
   Google Scholar
• Martha Stewart signature furniture introduces additions to collections . ( 2004 , October 13 ). PR Newswire, n. p.
   Google Scholar
• Martha vs. the burly boys . ( 1999 , October 23 ). The Seattle Times , A18 .
   Google Scholar
• Mason , A. , & Meyers , M. ( 2001 ). Living with Martha Stewart Media: Chosen domesticity in the experience of fans . Journal of Communication , 51 ( 4 ), 801 – 823 .
   Web of Science ®Google Scholar
• McPhee , R. D. , Corman , S. R. , & Dooley , K. ( 2002 ). Organizational knowledge expression and management . Management Communication Quarterly , 16 , 274 – 281 .
   Google Scholar
• Mitleton-Kelly , E. ( 2003 ). Ten principles of complexity and enabling infrastructures . In E. Mitleton-Kelly (Ed.), Complex systems and evolutionary perspectives on organisations: The application of complexity theory to organisations (pp. 23 – 50 ). New York : Pergamon Press .
   Google Scholar
• Monge , P. R. , & Contractor , N. S. ( 2003 ). Theories of communication networks . New York : Oxford University Press .
   Google Scholar
• Murphy , P. ( 2001 ). Symmetry, contingency, complexity: Accommodating uncertainty in public relations theory . Public Relations Review , 26 , 447 – 462 .
   Web of Science ®Google Scholar
• Neal , N. P. ( 2004 , March 7 ). We loved seeing her fall—and that's a bad thing . Palm Beach Post , 1D .
   Google Scholar
• O'Rourke , J. S. ( 2004 ). Martha Stewart Living Omnimedia Inc.: The fall of an American icon . Public Relations Review , 30 , 447 – 457 .
   Web of Science ®Google Scholar
• Poole , M. S. , Van de Ven , A. H. , Dooley , K. , & Holmes , M. E. (2000). Organizational change and innovation processes: Theory and methods for research . New York : Oxford University Press.
   Google Scholar
• Pruzan , P. ( 2001 ). Corporate reputation: Image and identity . Corporate Reputation Review , 4 , 50 – 64 .
   Google Scholar
• Ran , B. , & Duimering , P. R. ( 2007 ). Imaging the organization: Language use in organizational identity claims . Journal of Business and Technical Communication , 21 , 155 – 187 .
   Web of Science ®Google Scholar
• Shoemaker , P. J. , & Reese , S. D. ( 1996 ). Mediating the message: Theories of influences on mass media content . White Plains , NY : Longman .
   Google Scholar
• Smith , G. B. ( 2006 , August 7 ). Martha Stewart agrees to pay $195,000 settlement . New York Daily News , n. p.
   Google Scholar
• Taylor , M. ( 2000 ). Cultural variance as a challenge to global public relations: A case study of the Coca-Cola scare in Europe . Public Relations Review , 26 , 277 – 293 .
   Web of Science ®Google Scholar
• Time Warner to develop Martha Stewart products . ( 1991 , June 17 ). PR Newswire, n. p.
   Google Scholar
• Treadwell , D. F. , & Harrison , T. M. ( 1994 ). Conceptualizing and assessing organizational image: Model images, commitment, and communication . Communication Monographs , 61 , 63 – 85 .
   Web of Science ®Google Scholar
• Turk , J. V. ( 1985 ). Information subsidies and influence . Public Relations Review , 11 , 10 – 25
   Web of Science ®Google Scholar
• Turk , J. V. ( 1986 ). Information subsidies and media content . Journalism Monographs , 100 , 1 – 29 .
   Google Scholar
• Vasquez , G. ( 1996 ). Public relations as negotiation: An issue development perspective . Journal of Public Relations Research , 8 , 57 – 77 .
   Google Scholar
• Williams , S. L. , & Moffitt , M. A. ( 1997 ). Corporate image as an impression formation process: Prioritizing personal, organizational, and environmental audience factors . Journal of Public Relations Research , 9 , 237 – 258 .
   Google Scholar