Empirical Study of QS 9000 Using Principal Components Analysis and Robust Regression

References

• Adam, E. E., Jr. 1994. Alternative quality improvement practices and organization performance. Journal of Operations Management 12, no. 1: 27–44.
   Google Scholar
• Ahire, S. L 1996. An empirical investigation of quality management in small firms. Production and Inventory Management Journal 35, no. 4: 44–50.
   Google Scholar
• Ahire, S. L., D. Y. Golhar, and M. A. Waller. 1996. Development and validation of TQM implementation constructs. Decision Sciences 27, no. 1: 23–56.
   Web of Science ®Google Scholar
• AIAG. Automotive Industry Action Group. 1998. Annual Quality Survey Report, Southfield, Mich.: AIAG.
   Google Scholar
• Benson, P. G., J. V. Saraph, and R. G. Schroeder. 1991. The effects of organizational context on quality management: an empirical investigation. Management Science 37 no. 9: 1107–1124.
   Web of Science ®Google Scholar
• Berry, R. W. 1996. An investigation of the relationship between world-class quality system components and performance (total quality management). Abstract in Dissertation Abstracts International.
   Google Scholar
• Blackburn, R., and B. Rosen. 1993. Total quality and human resource management: lessons learned. Academy of Management Executives 7, no. 3: 49–66.
   Google Scholar
• Bowen, D., and E. E. Lawler III. 1992. Total quality oriented human resource management. Organization Dynamics 20, no. 4: 29–41.
   Web of Science ®Google Scholar
• Carman, J. M. 1993. Continuous quality improvement as a survival strategy: The Southern Pacific experience. California Management Review 35, no. 3: 118–132.
   Web of Science ®Google Scholar
• Chrysler Corporation, Ford Motor Company, and General Motors Corporation. 1998. Quality systems requirements, QS-9000, 3rd ed. Southfield, Mich.: Automotive Industry Action Group.
   Google Scholar
• Clements, R., S. M. Sidor, and R. E. Winters. 1996. Preparing your company lor QS-9000. Milwaukee: ASQ Quality Press.
   Google Scholar
• Curkovic, S., S. K. Vickery, and C. Droge. 1999. Quality and business performance: An empirical study of first-tier automotive suppliers. Quality Management Journal 6, no. 2: 29–40.
   Google Scholar
• Draper, N., and H. Smith. 1981. Applied regression analysis, 2nd edition. New York: John Wiley & Sons, Inc.
   Google Scholar
• Ebrahimpour, M., and J. B. Cullen. 1993. Quality management in Japanese and American firms operating in the United States: A comparative study of styles and motivational beliefs. Management International Review 33, no. 1: 23–38.
   Google Scholar
• Foster, S. I, and E. E. Adams. 1996. Examining the impact of speed of quality improvement on quality-related costs. Decision Sciences 27, no. 4: 623–646.
   Web of Science ®Google Scholar
• Hair, J. F., R. E. Anderson, R. L. Tatham, and W. C. Black. 1998. Multivariate data analysis. Upper Saddle River, N.J.: Prentice Hall.
   Google Scholar
• Halachemi, A. 1995. The pros and cons of participating in a quality award program. National Productivity Review 15, no. 1: 87–100.
   Google Scholar
• Hintze, J. L 1998. NCSS 2000 reference manuals. Kaysville, Utah: Number Crunching Statistical Systems.
   Google Scholar
• Jacob, R. 1993. TQM: More than a dying fad? Fortune 128, no. 9: 66–69.
   Google Scholar
• Johnson, D. M. 2001. Linking QS-9000 to quality performance outcomes. TQM Magazine 13, no. 3: 161–168.
   Google Scholar
• Johnson, D. M. 1999. Organizational and quality performance change following achievement of QS-9000 registration: An event study. Detroit.: Woyne State University.
   Google Scholar
• Johnson, J. G. 1992. Rewarding the right behaviors. Tapping the Network Journal 3, no. 3: 21–24.
   Google Scholar
• Johnson, R. A., and D. W. Wichern. 1998. Applied multivariate statistical analysis. Upper Saddle River, N.J.: Prentice Hall.
   Google Scholar
• Jong, J. C., and S. Kotz. 1999. On a relation between principal components and regression analysis. The American Statistician 53, no. 4: 349–352.
   Web of Science ®Google Scholar
• Juran, J. M. 1989. Juran on leadership for quality. New York: The Free Press.
   Google Scholar
• Kano, N. 1993. A perspective on quality activities in American firms. California Management Review 35, no. 3: 12–31.
   Web of Science ®Google Scholar
• Kotter, J. P. 1996. Leading change. Boston: Harvard Business School Press.
   Google Scholar
• Lawler, E. E. 1996. From the ground up. San Francisco: Jossey-Bass.
   Google Scholar
• Lovitt, M. 1996. Continuous improvement through the QS-9000 road map. Quality Progress 29, no. 3: 39–43.
   Google Scholar
• Lynn, H. S., and C. E. McCulloch. 2000. Using principal components analysis and correspondence analysis for estimation in latent variable models. Journal of American Statistical Association 95, no. 450: 561–572.
   Web of Science ®Google Scholar
• Mallak, L. A., and H. A. Kursted. 1996. Using culture gap analysis to manage organizational change. Engineering Management Journal 8, no. 2: 35–41.
   Google Scholar
• Mandal, P., A. Howell, and A. S. Sohal. 1998. A systemic approach to quality improvements: the interaction between the technical, human and quality systems. Total Quality Management 9, no. 1: 79–100.
   Web of Science ®Google Scholar
• McLagan, P., and C. Nell. 1996. A new leadership style for genuine total quality. The Journal for Quality and Participation 19, no. 3: 14–16.
   Google Scholar
• McNabb, D. E., and F. T. Sepic. 1995. Culture, climate, and total quality management: Measuring readiness for change. Public Productivity & Management 18, no. 4: 369–385.
   Google Scholar
• McQuater, R. E., B. G. Dale, and R. J. Boaden. 1996. The effectiveness of quality management tools and techniques: an examination of the key influences in five plants. Professional Institute of Mechanical Engineers 210: 329–38.
   Web of Science ®Google Scholar
• Merdinger, W. J. 1993. Why TQM? A president's perspective. Journal of Management Development 12, no. 7: 32–15.
   Google Scholar
• Miller, R. L, and J. P. Cangemi. 1993. Why total quality management fails: Perspective of top management. Journal of Management Development 12, no. 7: 40–50.
   Google Scholar
• Neter, J., M. H. Kutner, C. J. Nachtsheim, and W. Wasserman. 1996. Applied linear statistical models. New York: McGraw-Hill.
   Google Scholar
• Pathius, M. 1997. Do you know what QS-TE means? If you make tools or equipment for the Big Three, you should. Manufacturing Engineering: 40–48.
   Google Scholar
• Petroni, A., and M. Baglia. 2000. Vendor selection using principal component analysis. The Journal of Supply Chain Management 36, no. 2: 63–69.
   Google Scholar
• Recardo, R. F. 1995. Overcoming resistance to change. National Productivity Review 14, no. 2: 5–12.
   Google Scholar
• Robinson, J. P., P. R. Shaver, and L. S. Wrightsman. 1991. Criteria for scale selection and evaluation. In Measures of Personality and Social Psychological Altitudes, eds. J. P. Robinson, P. R. Shaver, and L. S. Wrightsman. San Diego: Academic Press.
   Google Scholar
• Robinson, J. P., and P. R. Shaver. 1973. Measures of psychological attitudes. Ann Arbor, Mich.: Survey Research Center Institute for Social Research, University of Michigan.
   Google Scholar
• Schein, E. H. 1996. Three cultures of management: The key to organizational learning. Sloan Management Review 38, no. 1: 9–20.
   Google Scholar
• Schriefer, A. 1998. The future: Trends, discontinuities, and opportunities. Strategy & Leadership 26, no. 1: 26–32.
   Google Scholar
• Shandler, M., and M. Egan. 1994. Leadership for quality. The Journal lor Quality and Participation 17, no. 2: 66–71.
   Google Scholar
• Shin, D., J. G. Kalinowski, and G. A. El-Enein. 1998. Critical implementation issues in total quality management. S.A.M. Advanced Management Journal 63, no. 1: 10–14.
   Google Scholar
• Siegel, G. B., and E. Seidler. 1996. Towards a public service blend of human resource management and TQM. International Journal of Public Administration 19, no. 10: 1781–1810.
   Google Scholar
• Skrabec, Q. R., Jr. 1999. ISO 9000 as a quality assurance system: A theoretical framework (market share, product quality). Abstract in Dissertation Abstracts International.
   Google Scholar
• Spencer, B. A. 1994. Models of organization and total quality management: A comparison and critical evaluation. Academy of Management Review 19, no. 3: 446–471.
   Web of Science ®Google Scholar
• Su, C. T., and L. I. Tong. 1997. Multi-response robust design by principal component analysis. Total Quality Management 8, no. 6: 409–416.
   Web of Science ®Google Scholar
• Tarpey, T. 1999. Self-consistency and principal components analysis. American Statistical Association 94, no. 446: 456–467.
   Web of Science ®Google Scholar
• Taylor, W. A. 1996. Organizational differences in ISO 9000 implementation practices. International Journal of Quality and Reliability 12, no. 7: 10–27.
   Google Scholar
• Thompson, K. R. 1998. Confronting the paradoxes in a total quality environment. Organizational Dynamics 26, no. 3: 62–74.
   Web of Science ®Google Scholar
• Tuckman, A. 1994. The yellow brick road: Total quality management and the rest. Organizational Studies 15, no. 5: 727–751.
   Web of Science ®Google Scholar
• Vinzant, J. C., and D. H. Vinzant. 1996. Strategic management and total quality management: Challenges and choices. Public Administration Quarterly 20, no. 2: 201–219.
   Google Scholar
• Waller, M. A., and S. Ahire. 1998. Management perception of the link between product quality and customers' view of product quality. International Journal of Operations & Production Management 16, no. 9: 23–33.
   Web of Science ®Google Scholar