References
- Cook, Thomas M., and Robert A. Russell. 1993. An introduction to management science, fifth edition. Englewood Cliffs, N.J.: Prentice Hall Inc.
- Deming, W. Edwards. 1982. Out of the crisis. Cambridge, Mass.: Massachusetts Institute of Technology.
- Goldratt, Eliyahu M., and Robert E. Fox. 1992. The race. New York: North River Press.
- Greenblatt, Sherwin. 1995. How total quality took root at Bose. Center for Quality of Management Journal 4, no. 1 (Spring): 3–13.
- Kushler, Robert H., and Paul Hurley. 1992. Confidence bounds for capability indices. Journal of Quality Technology 24, no. 4 (October): 188–195.
- Mukhopadhyay, Samar K., and Debopam Chakraborty. 1995. Optimal process variance under Taguchi loss. The International Journal of Quality and Reliability Management 12, no. 9: 14.
- Pearn, W. L., Samuel Kotz, and Norman L. Johnson. 1992. Distributional and inferential properties of process capability indices. Journal of Quality Technology 24, no. 4 (October): 216–231.
- Sheridan, John H. 1993. The high price of zero. Industry Week 242, no. 18 (September 20): 54.
- Shiba, Shoji, and Alan Graham. 1993. Total quality management as a learning system. Center for Quality of Management Journal 2, no. 1 (Winter): 48–56.
- Sullivan, L. P. 1986. The seven stages in companywide quality control. Quality Progress (May): 77–83.
- Taguchi, G., E. A. Elsayed, and T. Hsiang. 1989. Quality engineering in production systems. New York: McGraw-Hill, Inc.
- Teran, Alejandro, David B. Pratt, and Kenneth E. Case. 1996. Present worth of external quality losses for symmetric nominal-is-better quality characteristics 42, no. 1 (Fall): 39–52.
- Walden, David. 1993. Breakthrough and continuous improvement in research and development—An essay. Center for Quality of Management Journal 2, no. 2 (Spring): 25–29.