A Review of Research in the Quality Management Journal: Influential Resources, Key Themes, and Emerging Trends

References

• Adam, R., D. Leonard, J. Henderson, and S. A. Hazlett. 2008. A grounded theory research approach to building and testing TQM theory in operations management. Omega 36, no. 5:825–837.
   Google Scholar
• Ahire, S. L., Landeros, R., and D. A. Golhar. 1995. Total quality management: A literature review and an agenda for future research. Production and Operations Management 4, no. 3: 277–306.
   Google Scholar
• Altman, R. C. 2009. The great crash, 2008. Foreign Affairs (Jan/Feb). Available at: http://www.foreignaffairs.com/articles/63714/roger-c-altman/the-great-crash-2008.
   Google Scholar
• Alvarez-Hamelin, J. I., L. Dall'Asta, A. Barrat, and A. Vespignani. 2005. K-core decomposition: a tool for the visualization of large scale networks. Preprint, arXiv:cs/0504107v2 [cs.NI].
   Google Scholar
• Ascigil, S. F. 2010. Towards socially responsible SMEs: Quality award model as a tool. Quality Management Journal 17:7–20.
   Google Scholar
• Benson, P. G. 1993. Letters to the editor. Quality Management Journal 1, no. 1:5.
   Google Scholar
• Boggs, W. B. 2004. TQM and organizational culture: A case study. Quality Management Journal, 11, no. 2: 42–52.
   Google Scholar
• Brady, J. E., and T. T. Allen. 2006. Six Sigma literature: A review and agenda for future research. Quality and Reliability Engineering International 22: 335–367.
   Web of Science ®Google Scholar
• Brin, L., and S. Page. 1998. The anatomy of a large-scale hypertextual Web search engine. Computer Networks and ISDN Systems 30, no. 1-7:107–117.
   Web of Science ®Google Scholar
• Buzzell, R. D., and B. T. Gale. 1987. The PIMS principles. New York: Free Press.
   Google Scholar
• Cameron, K., and W. Sine. 1999. A framework for organizational quality culture. Quality Management Journal 6, no. 4:7–25.
   Google Scholar
• Chong, A. Y. L., K. B. Ooi, B. Lin, and P. L. Teh. 2010. TQM, knowledge management and collaborative commerce adoption: A literature review and research framework. Total Quality Management # Business Excellence 21, no. 5:457–473.
   Web of Science ®Google Scholar
• Collins, K. F., and S. K. Muthusamy. 2007. Applying the Toyota Production System to a healthcare organization: A case study on a rural community healthcare provider. Quality Management Journal 14, no. 4:41–52.
   Google Scholar
• Crother-Laurin, C. 2006. Effective teams: A symptom of healthy leadership. Journal for Quality and Participation 29, no. 3:4–8.
   Google Scholar
• Deming, W. E. 1986. Out of the crisis. Cambridge, MA: McGraw-Hill.
   Google Scholar
• De Solla Price, D. J. 1965. Networks of scientific papers. Science 149, no. 3683:510–515.
   PubMed Web of Science ®Google Scholar
• Eisenhardt, K. 1989. Building theories from case study research. Academy of Management Review 14, no. 4:532–550.
   Web of Science ®Google Scholar
• Feinerer, I., K. Hornik, and D. Meyer. 2008. Text mining infrastructure. Journal of Statistical Software 25, no. 5 (March):1–54.
   Web of Science ®Google Scholar
• Finch, B. J. 1999. Internet discussions as a source for consumer product customer involvement and quality information: An exploratory study. Journal of Operations Management 17, no. 5:535–556.
   Google Scholar
• Finch, B. J. 2000. A year in the life of a consumer product: As heard in cyberspace. Quality Management Journal 7, no. 2:12–21.
   Google Scholar
• Flynn, B. B., R. G. Schroeder, and S. Sakakibara. 1994. A framework for quality management research and an associated measurement instrument. Journal of Operations Management 11:339–366.
   Google Scholar
• Flynn, B. B., R. G. Schroeder, and S. Sakakibara. 1995. The impact of quality management practices on performance and competitive advantage. Decision Sciences 26, no. 5:659–692.
   Web of Science ®Google Scholar
• Fredrickson, B. L. 2001. The role of positive emotions in positive psychology. American Psychologist 56, no. 3:218–226.
   PubMed Web of Science ®Google Scholar
• Garfield, E. 1964. Science citation index – a new dimension in indexing. Science 144, no. 3619: 649–654.
   PubMed Web of Science ®Google Scholar
• Golomski, W. A. 1993. Introduction. Quality Management Journal 1, no. 1:4.
   Google Scholar
• Grandzol, J. R., and M. Gershon. 1997. Which TQM practices really matter: An empirical investigation. Quality Management Journal 4, no. 4:43–59.
   Google Scholar
• Hamacher, K. 2008. Incomplete information in citation networks. Preprint, arXiv:cond-mat/0411246v3 [cond-mat.other].
   Google Scholar
• Handfield, R., S. Ghosh, and S. Fawcett. 1998. Quality-driven change and its effects on financial performance. Quality Management Journal 5, no. 3:13–30.
   Google Scholar
• Hummon, N. P., and P. Doreian. 1989. Connectivity in a citation network: The development of DNA theory. Social Networks 11:39–63.
   Web of Science ®Google Scholar
• Jabnoun, N., A. Khalifah, and A. Yusuf. 2003. Environmental uncertainty, strategic orientation, and quality management: A contingency model. Quality Management Journal 10, no. 4:17–31.
   Google Scholar
• Johnston, F. C., and D. P. Beck. 2012. The power of positive. Quality Progress 45, no. 2:18–23.
   Google Scholar
• Kleinberg, J. M. 1999. Authoritative sources in a hyperlinked environment. Journal of the ACM 46, no. 5:604–632.
   Web of Science ®Google Scholar
• Kujala, J., and P. Lillrank. 2004. Total quality management as a cultural phenomenon. Quality Management Journal 11, no. 4:43–55.
   Google Scholar
• Li-Chun, Y., H. Kretschmer, R. A. Hanneman, and L. Ze-Yuan. 2006. The evolution of a citation network topology: The development of the journal Scientometrics. In Proceedings of the Intl. Workshop on Webometrics, Infometrics # Scientometrics and 7^th COLLNET meeting, Nancy, France.
   Google Scholar
• Lofgren, M., and L. Witell. 2008. Two decades of using Kanos theory of attractive quality: A literature review. Quality Management Journal 15, no. 1:59–75.
   Google Scholar
• Luzon, M. D. M., and J. V. Pasola. 2011. Ambidexterity and total quality management: Towards a research agenda. Management Decision 49, no. 6:927–947.
   Web of Science ®Google Scholar
• Maslov, S., and S. Redner. 2009. Promises and pitfalls of extending Google's PageRank algorithm to citation networks. Preprint, arXiv:0901.2640v1 [physics.soc-ph].
   Google Scholar
• Mitra, D. 2003. An econometric analysis of the carryover effects of quality on perceived quality. Ph.D. diss., Stern School of Business, New York University.
   Google Scholar
• Mitra, D., and P. N. Golder. 2006. How does objective quality affect perceived quality: Short-term effects, long-term effects, and asymmetries. Marketing Science 25 (May):230–247.
   Web of Science ®Google Scholar
• Murtagh, F., and P. Legendre. 2011. Ward's hierarchical clustering method: Clustering criterion and agglomerative algorithm. Preprint.
   Google Scholar
• Najjar, L., and R. R. Bishu. 2006. Service quality: A case study of a bank. Quality Management Journal, 13, no. 3: 35–44.
   Google Scholar
• Nature. 2011. News mining may have predicted Arab Spring. Available at: http://www.nature.com/news/2011/110913/full/news.2011.532.html
   Google Scholar
• Parasuraman, A., and G. Zinkhan. 2002. Marketing to and serving customers through the Internet: an overview and research agenda. Journal of the Academy of Marketing Science 30, no. 4: 286–295
   Web of Science ®Google Scholar
• Parasuraman, A., V. A. Zeithaml, and L. L. Berry. 1988. A conceptual model of service quality and its implications for future research. Journal of Marketing (Fall):41–50.
   Google Scholar
• Prajogo, D. I., and A. Brown. 2004. The relationship between TQM practices and quality performance and the role of formal TQM programs: An Australian empirical study. Quality Management Journal 11, no. 4:31–42.
   Google Scholar
• R Development Core Team. 2008. R: A language and environment for statistical computing. R Foundation for Statistical Computing, Vienna, Austria. Available at: http://www.R-project.org.
   Google Scholar
• Radziwill, N. M. 2012. Additional artifacts from the data analysis for this paper are available at: http://nicoleradziwill.com/qmj.
   Google Scholar
• Samson, D., and M. Terziovski. 1999. The relationship between total quality management practices and operational performance. Journal of Operations Management 17:393–409.
   Google Scholar
• Sanyal, S. 2006. Effect of citation patterns on networks structure. Physical Review D.
   Google Scholar
• Saraph, J., P. Benson, and R. Schroeder. 1989. An instrument for measuring the critical factors of quality management. Decision Sciences 20, no. 4:810–829.
   Web of Science ®Google Scholar
• Schraeder, M., and M. Jordan. 2011. Managing performance: A practical perspective on managing employee performance. Journal for Quality and Participation 34, no. 2:5–10.
   Google Scholar
• Seligman, M. E. P., and M. Csikszentmihalyi. 2000. Positive psychology: An introduction. American Psychologist 55, no. 1:5–14.
   PubMed Web of Science ®Google Scholar
• Senge, P. 1990. The fifth discipline. New York: Doubleday.
   Google Scholar
• Seth, N., S. G. Deshmukh, and P. Vrat. 2004. Service quality models: A review. International Journal of Quality # Reliability Management 22, no. 9:913–949.
   Google Scholar
• Sitkin, S. B., K. M. Sutcliffe, and R. G. Schroeder. 1994. Distinguishing control from learning in total quality management: A contingency perspective. Academy of Management Review 19, no. 3:537–564.
   Web of Science ®Google Scholar
• Sousa, R., and C. Voss. 2002. Quality management re-visited: A reflective review and agenda for future research. Journal of Operations Management 20, no. 1:91–109.
   Web of Science ®Google Scholar
• Stumpf, M. P. H., and C. Wiuf. 2005. Sampling properties of random graphs: The degree distribution. Physical Review E, 036118.
   Google Scholar
• Tabladillo, M. Z. and S. Canfield. Creation of management performance measures from employee surveys. Quality Management Journal, 1, no. 4:52–66.
   Google Scholar
• Talib, F., Z. Rahman, and M. N. Qureshi. 2010. The relationship between total quality management and quality performance in the service industry: A theoretical model. International Journal of Business, Management, and Social Sciences 1, no. 1:113–128.
   Google Scholar
• Tari, J. J. 2011. Research into quality management and social responsibility. Journal of Business Ethics 102:623–638.
   Web of Science ®Google Scholar
• Whitworth, B., and R. Friedman. 2008. The challenge of modern academic knowledge exchange. SIGITE Newsletter 5, no. 2:4–10.
   Google Scholar
• Wilson, N. 2009. Personal communication with ASQ Headquarters staff.
   Google Scholar
• Zeithaml, V. A., A. Parasuraman, and A. Malhotra. 2002. Service quality delivery through web sites: A critical review of extant knowledge. Journal of the Academy of Marketing Science, 30, no. 4:362–375
   Web of Science ®Google Scholar
• Zhang, W., A. V. Hill, and G. H. Gilbreath. 2011. A research agenda for Six Sigma research. Quality Management Journal 18, no. 1:39–53.
   Google Scholar
• Zhuge, H. 2006. Discovery of knowledge flow in science. Communications of the ACM 49, no. 5:101–107.
   Google Scholar