The Relationship Between ISO 9000 Certification, TQM Practices, and Organizational Performance

References

• Amoako-Gyampah K., and M. Acquaah. 2008. Manufacturing strategy, competitive strategy and firm performance: An empirical study in a developing economy environment. International Journal of Production Economics 111, no. 2:575–592.
   Web of Science ®Google Scholar
• Anderson J., and D. W. Gerbing. 1988. Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin 103:411–423.
   Web of Science ®Google Scholar
• Anderson J. C., M. Rungtusanatham, R. G. Schroeder, and S. Devaraj. 1995. A path analytic model of a theory of quality management underlying the Deming management method: Preliminary empirical findings. Decision Sciences 26, no. 5:637–58.
   Web of Science ®Google Scholar
• Bagozzi, R. P., and L. W. Phillips. 1982. Representing and testing organizational theories: A holistic construct. Administrative Science Quarterly 27:459–489.
   Web of Science ®Google Scholar
• Bagozzi, R. P., Y. Yi, and L. W. Phillips. 1991. Assessing construct validity in organizational research. Administrative Science Quarterly 36:421–458.
   Web of Science ®Google Scholar
• Bavagnoli, G., and M. Perona. 2000. Surveying quality management: A new measure-oriented approach. International Journal of Quality and Reliability Management 17, no. 8:839–857.
   Google Scholar
• Beirão, G., and J. A. Sarsfield Cabral. 2002. The reaction of the Portuguese stock market to ISO 9000 certification. Total Quality Management 13:465–474.
   Web of Science ®Google Scholar
• Boiral, O., and M. J. Roy. 2007. ISO 9000: Integration rationales and organizational impact. International Journal of Operations and Production Management 27, no. 2:226–247.
   Web of Science ®Google Scholar
• Boiral, O. 2012. ISO 9000 and organizational effectiveness: A systematic review. Quality Management Journal 19, no. 3:16–37.
   Google Scholar
• Corbett, C. J., M. J. Montes, D. A. Kirsch, and M. J. Alvarez-Gil. 2002. Does ISO 9000 certification pay? ISO Management Systems, Special Report: 31–40.
   Google Scholar
• Corbett, C. J., M. J. Montes-Sancho, and D. A. Kirsch. 2005. The financial impact of ISO 9000 certification in the United States: An empirical analysis. Management Science 51, no. 7:1046–1059.
   Web of Science ®Google Scholar
• Douglas, T. J., and W. Q. Judge. 2001. Total quality management implementation and competitive advantage: The role of structural control and exploration. Academy of Management Journal 44:158–69.
   Web of Science ®Google Scholar
• Duncan, O. D. 1966. Path analysis: Sociological examples. American Journal of Sociology 72, no. 1:1–16.
   Web of Science ®Google Scholar
• Ebrahimpour, M., B. E. Withers, and N. Hikmet. 1997. Experiences of U.S. and foreign owned firms: A new perspective on ISO 9000 implementation. International Journal of Production Research 35, no. 2:569–576.
   Web of Science ®Google Scholar
• Fatima, M. 2014. Impact of ISO 9000 on business performance in Pakistan: Implications for quality in developing countries. Quality Management Journal 21, no. 1.
   Google Scholar
• Fornell, C., and D. F. Larcker. 1981. Evaluating structural equations models with unobservable variables and measurement error. Journal of Marketing Research 18:39–50.
   Web of Science ®Google Scholar
• Fynes, B., and C. Voss. 2001. A path analytic model of quality practices, quality performance, and business performance. Production and Operations Management 10, no. 4:494–513.
   Web of Science ®Google Scholar
• Gimenez-Espin, J. A., D. Jiménez-Jiménez, and M. Martinez-Costa. 2013. Organizational culture for total quality management. The TQM Magazine 23, no. 5-6: 678–692.
   Google Scholar
• Gotzamani, K. D., Y. D. Theodorakioglou, and G. D. Tsiotras. 2006. A longitudinal study of the ISO 9000 1994 series: Contribution towards TQM in Greek industry. The TQM Magazine 18, no. 1:44–54.
   Google Scholar
• Grapentine, T. 2000. Path analysis vs. structural equation modeling. Marketing Research 12, no. 3:12–20.
   Google Scholar
• Guler, I., M. Guillen, and J. MacPherson. 2002. Global competition, institutions, and the diffusion of organizational practices: The international spread of the ISO 9000 quality certificates. Administrative Science Quarterly 47:207–232.
   Web of Science ®Google Scholar
• Gupta, A. 2000. Quality management practices of ISO and non-ISO companies: A case of Indian industry. Industrial Management and Data Systems 100, no. 9:451–455.
   Web of Science ®Google Scholar
• Hair, J. F., R. E. Anderson, R. I. Tatham, and W. C. Black. 1998. Multivariate data analysis, fifth edition. Upper Saddle River, NJ: Prentice Hall.
   Google Scholar
• Han, S. B., S. K. Chen, and B. Ebrahimpour. 2007. The impact of ISO 9000 on TQM and business performance. Journal of Business and Economic Studies 13, no. 2:1–21.
   Google Scholar
• Hendricks, K. B., and V. R. Singhal. 2001. Firm characteristics, total quality management and financial performance. Journal of Operations Management 19:269–285.
   Web of Science ®Google Scholar
• Hua, H., K. S. Chin, H. Sun, and Y. Xu. 2000. An empirical study on quality management practices in Shangai manufacturing industries. Total Quality Management & Business Excellence Journal 11, no. 8:1111–1122.
   Google Scholar
• Johnston, D. A., D. M. McCutcheon, F. I. Stuart, and H. Kerwood. 2004. Effects of supplier trust on performance of cooperative supplier relationships. Journal of Operations Management 22, no. 1:23–38.
   Web of Science ®Google Scholar
• Kammoun, R., and B. Aouni. 2013. ISO 9000 adoption in Tunisia: Experiences of certified companies. Total Quality Management & Business Excellence Journal 23, no. 5-6: 259–274.
   Google Scholar
• Kaynak, H. 2003. The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management 34, no. 2:1–31.
   Google Scholar
• Kumar, M. R., B. K. Sahay, and P. Ranjan. 2011. Adapting TQM to change Indian bureaucracy: A view from inside. The Quality Management Journal 18, no. 1:23–38.
   Google Scholar
• Kuo, T., T. J. Chang, K. C. Hung, and M. Y. Lin. 2009. Employees' perspective on the effectiveness of ISO 9000 certification: A total quality management framework. Total Quality Management & Business Excellence Journal 20, no. 12:1321–1335.
   Web of Science ®Google Scholar
• Lakhal, L. 2009. Impact of quality on competitive advantage and organizational performance. Journal of the Operational Research Society 60, no. 5:637–645.
   Web of Science ®Google Scholar
• Lakhal, L., F. Pasin, and M. Limam. 2006. Quality management practices and their impact on performance. International Journal of Quality and Reliability Management 6, no. 23:625–646.
   Google Scholar
• Lam, S. Y., V. H. Lee, K. B. Ooi, and B. Lin. 2011. The relationship between TQM, learning orientation and market performance in service organizations: An empirical analysis. Total Quality Management & Business Excellence Journal 22, no. 12:1277–1297.
   Web of Science ®Google Scholar
• Lee, K. S., and E. Palmer. 1999. An empirical examination of ISO 9000 registered companies in New Zealand. Total Quality Management 10:887–899.
   Web of Science ®Google Scholar
• Li, S., B. Ragu-Nathan, T. S. Ragu-Nathan, and S. S. Rao. 2006. The impact of supply chain management practices on competitive advantage and organizational performance. Omega 34:107–124.
   Web of Science ®Google Scholar
• Lima, M. A. M., M. Resende, and L. Hasenclever. 2000. Quality certification and performance of Brazilian firms: An empirical study. International Journal of Production Economics 66:143–147.
   Web of Science ®Google Scholar
• Madu, C. N., C. Kuei, and C. Lin. 1995. A comparative analysis of quality practice in manufacturing firms in the U.S. and Taiwan. Decision Sciences 26, no. 5:621–635.
   Web of Science ®Google Scholar
• Magd, H., and A. Curry. 2003. ISO 9000 and TQM: Are they complementary or contradictory to each other. The TQM Magazine 15, no. 4:244–256.
   Google Scholar
• Mahnaz, F. 2014. Impact of ISO 9000 on business performance in Pakistan: Implications for quality in developing countries. Quality Management Journal 21, no. 1:16–24.
   Google Scholar
• Martinez-Costa, M., A. R. Martinez-Lorente, and T. Y. Choi. 2008. Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies. International Journal of Production Economics 113:23–39.
   Web of Science ®Google Scholar
• Martinez-Costa, M., T. Y. Choi, J. A. Martinez, and A. R. Martinez-Lorente. 2009. ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited. Journal of Operations Management 27, no. 6:495–511.
   Web of Science ®Google Scholar
• Martinez-Lorente, A. R., and M. Martinez-Costa. 2004. ISO 9000 and TQM: Substitutes or complementaries? An empirical study in industrial companies. International Journal of Quality and Reliability Management 21, no. 3:260–276.
   Google Scholar
• Nair, A. 2006. Meta-analysis of the relationship between quality management practices and firm performance-implications for quality management theory development. Journal of Operations Management 24, no. 6:948–975.
   Web of Science ®Google Scholar
• Naveh, E., and A. Marcus. 2005. Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000. Journal of Operations Management 24:1–26.
   Web of Science ®Google Scholar
• Neter, J., W. Wasserman, and L. Kutner. 1990. Applied linear statistical models. Homewood, IL: Irwin.
   Google Scholar
• Neumann, Y. 1978. Assessing causality in organizational studies: The path-analytic approach. Academy of Management Review 3, no. 2.
   Google Scholar
• Nicolau, J. L., and R. Sellers. 2002. The stock market's reaction to quality certification: Empirical evidence from Spain. European Journal of Operational Research 142:632–641.
   Web of Science ®Google Scholar
• Nunnally, J. C. 1978. Psychometric theory. New York: McGraw-Hill.
   Google Scholar
• O'Leary-Kelly, S. W., and R. J. Vokurka. 1998. The empirical assessment of construct validity. Journal of Operations Management 16:387–405.
   Google Scholar
• Prabhu, V., A. Appleby, D. Yarrow, and E. Mitchell. 2000. The impact of ISO 9000 and TQM on best practice/performance. The TQM Magazine 12, no. 2:84–92.
   Google Scholar
• Prajogo, D. I. 2011. The roles of firms' motives in affecting the outcomes of ISO 9000 adoption. International Journal of Operations & Production Management 31, no. 1:78–100.
   Web of Science ®Google Scholar
• Psomas, E. 2013. The effectiveness of the ISO 9001 quality management system in service companies. Total Quality Management & Business Excellence Journal 24, no. 7-8: 769–781.
   Web of Science ®Google Scholar
• Rahman, S., and P. Bullock. 2005. Soft TQM, hard TQM, and organizational performance relationships: An empirical investigation. Omega 33:73–83.
   Web of Science ®Google Scholar
• Radziwill, N. 2013. A review of research in the quality management journal: Influential resources, key themes, and emerging trends. Quality Management Journal 20, no. 1:7–36.
   Google Scholar
• Romano, P. 2000. ISO 9000: What is its impact on performance? Quality Management Journal 7, no. 3:38–56.
   Google Scholar
• Sampaio, P., P. Saraiva, and A. Monteiro. 2012. ISO 9001 certification pay-off: Myth versus reality. International Journal of Quality & Reliability Management 29, no. 8:891–914.
   Google Scholar
• Sila, I. 2007. Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study. Journal of Operations Management 25, no. 1:83–109.
   Web of Science ®Google Scholar
• Sila, I., and M. Ebrahimpour. 2002. An investigation of the total quality management survey based research published between 1989 and 2000: A literature review. International Journal of Quality and Reliability Management 19, no. 7:902–970.
   Google Scholar
• Sharma, D. S. 2005. The association between ISO 9000 and financial performance. The International Journal of Accounting 40, no. 2:151–172.
   Google Scholar
• Singels, J., G. Ruël, and H. Van de water. 2001. ISO series certification and performance. International Journal of Quality and Reliability Management 18, no. 1:62–75.
   Google Scholar
• Stock, G. N., N. P. Greis, and J. D. Kasarda. 2000. Enterprise logistics and supply chain structure: The role of fit. Journal of Operations Management 18:531–547.
   Web of Science ®Google Scholar
• Sun, H. 2000. Total quality management, ISO 9000 certification, and performance improvement. International Journal of Quality and Reliability Management 17, no. 2.
   Google Scholar
• Swamidass, P. M., and W. T. Newell. 1987. Manufacturing strategy, environmental uncertainty and performance: A path analytic model. Management Sciences 33, no. 4:509–524.
   Web of Science ®Google Scholar
• Tangen, S. 2004. Performance measurement: From philosophy to practice. International Journal of Productivity and Performance Management 53:726–737.
   Google Scholar
• Terziovski, M., and D. Samson. 2000. The effect of company size on the relationship between TQM strategy and organizational performance. Total Quality Management 12, no. 2:144–148.
   Google Scholar
• Terziovski, M., D. Power, and A. S. Sohal. 2003. The longitudinal effects of the ISO 9000 certification process on business performance. European Journal of Operational Research 146:580–595.
   Web of Science ®Google Scholar
• Terziovksi, M., and D. Power. 2007. Increasing ISO 9000 certification benefits: A continuous improvement approach. International Journal of Quality and Reliability Management 21, no. 2:141–163.
   Google Scholar
• Venkatraman, N., and V. Ramanujam. 1986. Measurement of business performance in strategy research: a comparison of approaches. Academy of management review 11, no. 4:801–814.
   Web of Science ®Google Scholar
• Wayhan, V. B., E. T. Kirche, and B. M. Khumawala. 2002. ISO 9000 certification: The financial performance implications. Total Quality Management & Business Excellence Journal 13, no. 2:217–231.
   Google Scholar
• Williams, A. 1997. ISO 9000 as a route to TQM in small to medium-sized enterprises: Snake or ladder? The TQM Magazine 9, no. 1:8–13.
   Google Scholar
• Woo, C. Y. 1987. Path analysis of the relationship between market share, business-level conduct and risk. Strategic Management Journal 8, no. 2:149–168.
   Web of Science ®Google Scholar