Measuring Tourists' Satisfaction and Loyalty: A Perception Approach

References

• Abuamoud, I., and J. Libbin. 2012. Tourism and economic development opportunities: Jordan Northern Badia: Explore the role of cultural heritage assets in your community for economic development. German: LAP LAMBERT Academic Publishing.
   Google Scholar
• Al Rousa, R., J. Suleiman, M. Badaruddin, M. Badarneh, and H. Ibrahiem. 2010. Domestic visitors perception on tourism services quality in Jordan. In Domestic visitors perception on tourism services quality in Jordan. Malaysia: School of Housing, Building &Planning, Universiti Sains Malaysia.
   Google Scholar
• AL-Majali, M. M. 2012. International tourists satisfaction: Case of Jordan. International Business Research 5 (9):210–216.
   Google Scholar
• Anderson, R. 1973. Consumer dissatisfaction: The effect of disconfirmed expectancy on perceived product performance. Journal of Marketing Research x:38–44. doi:10.2307/3149407.
   Web of Science ®Google Scholar
• Arasl, H., and S. Baradarani. 2014. European tourist perspective on destination satisfaction in Jordan's Industries. Procedia - Social and Behavioral Sciences 109:1416–1425. doi:10.1016/j.sbspro.2013.12.645.
   Google Scholar
• Aronson, E. 1969. The theory of cognitive dissonance: A current perspective. Advances in Experimental Social Psychology 4:1–34. doi:10.1016/S0065-2601(08)60075-1.
   Google Scholar
• Cardozo, R. N. 1965. An experimental study of customer effort, expectations, and satisfaction. Journal of Marketing Research 2 (3):244–249. doi:10.2307/3150182.
   Web of Science ®Google Scholar
• Cina, V., and C. Botha. 2004. Motivational factors of local residents to attend the aardklop national arts festival. Event Management 8 (4):213–222. doi:10.3727/1525995031436818.
   Google Scholar
• Cronin, J., M. Brady, and T. Hult. 2000. Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing 76 (2):193–218. doi:10.1016/S0022-4359(00)00028-2.
   Web of Science ®Google Scholar
• Danaher, P., and N. Arweiler. 1996. Customer satisfaction in the tourist industry a case study of visitors to New Zealand. Journal of Travel Research 35 (1):89–93. doi:10.1177/004728759603500113.
   Google Scholar
• Dora, S., and D. Frleta. 2016. Satisfaction as a determinant of tourist expenditure. Current Issues in Tourism 19 (1):1–14.
   Google Scholar
• Getz, D. 1991. Festivals, special events, and tourism. Indiana University. Indiana, USA: Van Nostrand Reinhold.
   Google Scholar
• Grunwell, S. S., I. Ha, and B. S. Martin. 2008. A comparative analysis of attendee profiles at two Urban festivals. Journal of Convention & Event Tourism 9 (1):1–14. doi:10.1080/15470140802104516.
   Google Scholar
• Gundersen, M., M. Heide, and H. Olsson. 1996. Hotel guest satisfaction among business travellers: What are the important factors? The Cornell Hotel and Restaurant Administration Quarterly 37 (2):72–81.
   Google Scholar
• Guoa, Y., S. Barnesb, and Q. Jia. 2017. Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation. Tourism Management 59:467–483. doi:10.1016/j.tourman.2016.09.009.
   Web of Science ®Google Scholar
• Kim, H., C.-K. Cheng, and O. T. Joseph. 2007. Understanding participation patterns and trend in tourism cultural attractions. Tourism Management 28 (5):1366–1371. doi:10.1016/j.tourman.2006.09.023.
   Web of Science ®Google Scholar
• Kim, J., B. Kim, and S. Park. 2013. The effects of tourism ritualization, ritual performance on tourist satisfaction. Journal of Quality Assurance in Hospitality & Tourism 14 (3):245–263. doi:10.1080/1528008X.2013.802555.
   Google Scholar
• Lars, G., A. Martensen, and K. Kristensen. 2000. The relationship between customer satisfaction and loyalty: Cross-industry differences. Total Quality Management 11 (4–6):509–514.
   Google Scholar
• Long, P., M. Robinson, and D. Picard. 2004. Festivals and tourism: Links and developments. Bristol: Channel view publications.
   Google Scholar
• M, O.-G. Á., V.-V. Manuela, V. C. Mario, and A. R.-G. Luis. 2016. Tourist satisfaction and the souvenir shopping of domestic tourists: extended weekends in Spain. Current Issues in Tourism 19 (8):845–860. doi:10.1080/13683500.2013.877423.
   Web of Science ®Google Scholar
• McDowall, S. 2010. A comparison between Thai residents and non-residents in their motivations, performance evaluations, and overall satisfaction with a domestic festival. Tourism, Leisure and Hospitality Management 16 (3):217–233.
   Google Scholar
• MoTA. 2015, 12. Ministry of Tourism and Antiquities. Retrieved 10 12, 2016, from mota.Gov.Jo: www.mota.gov.jo/contents/statisticsAr.Aspx
   Google Scholar
• MoTA 2016, 12. Ministry of Tourism and Antiquities. Retrieved 5 10, 2016, from mota.Gov.Jo: www.mota.gov.jo/contents/statisticsAr.Aspx
   Google Scholar
• Oliver, R. 1980. A Cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research 17 (4):460–9. doi:10.2307/3150499.
   Web of Science ®Google Scholar
• Ryzin, G. 2013. An experimental test of the expectancy-disconfirmation theory of citizen satisfaction. Journal of Policy Analysis and Management 32 (3):597–614. doi:10.1002/pam.21702.
   Web of Science ®Google Scholar
• Szymanski, D., and D. Henard. 2001. Customer satisfaction: A meta-analysis of the empirical evidence. Journal of the Academy of Marketing Science 29 (1):16–35. doi:10.1177/0092070301291002.
   Web of Science ®Google Scholar
• Tseng, A. 2017. Why do online tourists need sellers' ratings? Exploration of the factors affecting regretful tourist e-satisfaction. Tourism Management 59:413–24. doi:10.1016/j.tourman.2016.08.017.
   Web of Science ®Google Scholar
• UNISA. 2014, January 1. University of South Australia. Retrieved 10 30, 2016, from https://www.unisa.edu.au/Global/business/centres/i4c/docs/Customer%20Satisfaction%20Index.pdf
   Google Scholar
• UNWTO. 2011. UNWTO. Retrieved 11 11, 2016, from http://media.unwto.org/en/press-release/2011-10-11/international-tourists-hit-18-billion-2030
   Google Scholar
• Westbrook, R. 1980. Intrapersonal affective influences on consumer satisfaction with products. Journal of Consumer Research 7 (1):49–54. doi:10.1086/208792.
   Web of Science ®Google Scholar
• Yan, L., and M. Lee. 2015. Are tourists satisfied with the map at hand? Current Issues in Tourism 18 (11):1048–58. doi:10.1080/13683500.2014.959904.
   Web of Science ®Google Scholar