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Quality Management Journal Volume 28, 2021 - Issue 1
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Research Article

An empirical study on quality improvement in higher education institutions with reference to selected processes

Rahul V. MulayK. J. Somaiya Institute of Management, Somaiya Vidyavihar University, Mumbai, IndiaCorrespondence[email protected]
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Vandana Tandon KhannaK. J. Somaiya Institute of Management, Somaiya Vidyavihar University, Mumbai, IndiaView further author information
Pages 41-56 | Received 25 Mar 2020, Accepted 30 Jun 2020, Published online: 10 Dec 2020

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