Proving Value and Improving Practice: Using System Data to Analyze User Behaviors

REFERENCES

• Association of College and Research Libraries . 2011 . Standards for libraries in higher education , Chicago : Association of College and Research Libraries .
   Google Scholar
• Betty , P. 2009 . Assessing homegrown library collections: Using Google Analytics to track use of screencasts and flash-based learning objects . Journal of Electronic Resources Librarianship , 21 : 75 – 92 .
   Google Scholar
• Casey , M. E. and Savastinuk , L. C. 2006 . Library 2.0: Service for the next-generation library . Library Journal , September 1:40. http://lj.libraryjournal.com/2010/05/technology/library-2-0/?q=Library+2.O
   Google Scholar
• Costa , A. L. and Kallick , B. 1995 . Assessment in the learning organization: Shifting the paradigm , Alexandria , VA : Association for Supervision and Curriculum Development .
   Google Scholar
• Dillon , A. 2008 . “ Accelerating learning and discovery: Refining the role of academic librarians ” . In No brief candle: Reconceiving research libraries for the 21st century , (pp. 51–57). Washington , DC : Council on Library and Information Resources .
   Google Scholar
• Duhigg , C. 2012 . “ How companies learn your secrets ” . In The New York Times Magazine February 15. http://www.nytimes.com/2012/02/19/magazine/shopping-habits.html
   Google Scholar
• Dunn , R. and Menchaca , F. 2009 . The present is another country: Academic libraries, learning technologies, and relevance . Journal of Library Administration , 49 ( 5 ) : 469 – 79 .
   Google Scholar
• Durante , K. and Wang , Z. 2012 . Creating an actionable assessment framework for discovery services in academic libraries . College and Research Libraries , 19 ( 2–4 ) : 215 – 28 .
   Google Scholar
• Ertmer , P. A. and Newby , T. J. 1993 . Behaviorism, cognitivism, constructivism: Comparing critical features from an instructional design perspective . Performance Improvement Quarterly , 6 ( 4 ) : 50 – 72 .
   Google Scholar
• Farney , T. A. 2011 . Click analytics: Visualizing website user data . Information Technology and Libraries , 30 ( 3 ) : 141 – 48 .
   Web of Science ®Google Scholar
• Flick , U. 2004 . “ Triangulation of qualitative research ” . In A companion to qualitative research , Edited by: Flick , U. , von Kardorff , E. and Steinke , I. 178 – 83 . London : Sage .
   Google Scholar
• Graybiel , A. M. 2008 . Habits, rituals, and the evaluative brain . Annual Review of Neuroscience , 31 ( 1 ) : 359 – 87 .
   PubMed Web of Science ®Google Scholar
• Hannafin , M. J. , Hall , C. , Land , S. M. and Hill , J. R. 1994 . Learning in open environments: Assumptions, methods, and implications . Educational Technology , 34 ( 8 ) : 48 – 55 .
   Google Scholar
• Hiller , S. 2001 . Assessing user needs, satisfaction, and library performance at the University of Washington Libraries . Library Trends , 49 ( 4 ) : 605 – 25 .
   Web of Science ®Google Scholar
• Jager , W. 2003 . “ Breaking “bad habits”: A dynamic perspective on habit formation and change ” . In Human decision making and environmental perception: Understanding and assisting human decision making in real-life settings. Liber amicorum for Charles Vlek , Edited by: Hendrickx , L. , Jager , W. and Groningen , L. Steg. 149 – 160 . The Netherlands : University of Groningen .
   Google Scholar
• Jansen , B. J. 2006 . Search log analysis: What it is, what's been done, how to do it . Library & information Science Research , 28 ( 3 ) : 407 – 32 .
   Web of Science ®Google Scholar
• Jansen , B. J. 2009 . Understanding user-web interactions via web analytics , San Rafael , CA : Morgan & Claypool .
   Google Scholar
• Kathuria , A. , Jansen , B. J. , Hafernik , C. and Spink , A. 2010 . Classifying the user intent of web queries using k-means clustering . Internet Research , 20 ( 5 ) : 563 – 81 .
   Web of Science ®Google Scholar
• Kettinger , W. J. and Lee , C. C. 2005 . Zones of tolerance: Alternative scales for measuring information systems service quality . MIS Quarterly , 29 ( 4 ) : 607 – 23 .
   Web of Science ®Google Scholar
• Land , S. M. and Hannafin , M. J. 1996 . A conceptual framework for the development of theories-in-action with open-ended learning environments . Educational Technology Research & Development , 44 ( 3 ) : 37 – 53 .
   Web of Science ®Google Scholar
• Latham , G. P. and Baldes , J. J. 1975 . The “practical significance” of Locke's theory of goal setting . Journal of Applied Psychology , 60 ( 1 ) : 122 – 24 .
   Web of Science ®Google Scholar
• Latham , G. P. , Baldes , J. J. and Kinne , S. B. 1974 . Improving job performance through training in goal setting . Journal of Applied Psychology , 59 ( 2 ) : 187 – 91 .
   Web of Science ®Google Scholar
• Lessin , B. 2004 . Mining LibQUAL+(™) data for pointers to service quality at Wayne State University . Journal of Library Administration , 40 ( 3–4 ) : 139 – 55 .
   Google Scholar
• Marek , K. 2011 . Using web analytics in the library , Chicago : ALA TechSource .
   Google Scholar
• Marr , B. 2013 . What Is a key performance indicator (KPI)? . http://www.ap-institute.com/Key%20Performance%20Indicators.html
   Google Scholar
• Merrill , M. D. 2002 . First principles of instruction . Educational Technology Research and Development , 50 ( 3 ) : 43 – 59 .
   Web of Science ®Google Scholar
• Miller , G. A. 1956 . The magical number seven, plus or minus two: Some limits on our capacity for processing information . Psychological Review , 63 ( 2 ) : 81 – 97 .
   PubMed Web of Science ®Google Scholar
• Norman , D. 1983 . “ Some observations on mental models ” . In Mental models , Edited by: Gentner , D. and Stevens , A. L. 7 – 14 . Hillsdale , NJ : Lawrence Erlbaum Associates .
   Google Scholar
• Novotny , E. 2004 . I don't think I click: A protocol analysis study of use of a library online catalog in the Internet age . College & Research Libraries , 65 ( 6 ) : 525 – 37 .
   Web of Science ®Google Scholar
• Ryan , R. M. and Deci , E. L. 2000 . Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being . The American Psychologist , 55 ( 1 ) : 68 – 78 .
   PubMed Web of Science ®Google Scholar
• Sadeh , T. 2008 . User experience in the library: A case study . New Library World , 109 ( 1/2 ) : 7 – 24 .
   Google Scholar
• Saracevic , T. and Kantor , P. 1991 . Online searching: Still an imprecise art . Library Journal , 116 ( 16 ) : 47 – 51 .
   Web of Science ®Google Scholar
• Shoeb , Z. H. 2011 . Identifying service superiority, zone of tolerance and underlying dimensions: Service quality attributes in a private university library in Bangladesh . Library Review , 60 ( 4 ) : 293 – 311 .
   Google Scholar
• Strauss , A. L. and Corbin , J. M. 1990 . Basics of qualitative research: Grounded theory procedures and techniques , Newbury Park , CA : Sage Publications .
   Google Scholar
• Taylor , M. and Heath , F. 2012 . Assessment and continuous planning: The key to transformation at the University of Texas Libraries . Journal of Library Administration , 52 ( 5 ) : 424 – 35 .
   Google Scholar
• White , L. N. 2007 . An old tool with potential new uses: Return on investment . The Bottom Line: Managing Library Finances , 20 ( 1 ) : 5 – 9 .
   Google Scholar