What drives generation-y women to buy fashion items online?

References

• Anderson, S. P. (2011). Seductive interaction design. New Riders.
   Google Scholar
• Annie Jin, S. (2012). The potential of social media for luxury brand management. Marketing Intelligence & Planning, 30(7), 687–699. https://doi.org/https://doi.org/10.1108/02634501211273805
   Google Scholar
• Arnold, M. J., & Reynolds, K. E. (2003). Hedonic shopping motivations. Journal of Retailing, 79(2), 77–95. https://doi.org/https://doi.org/10.1016/S0022-4359(03)00007-1
   Web of Science ®Google Scholar
• Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and/or fun: Measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20(4), 644–656. https://doi.org/https://doi.org/10.1086/209376
   Web of Science ®Google Scholar
• Bachleda, C., & Berrada-Fathi, B. (2016). Is negative eWOM more influential than negative pWOM? Journal of Service Theory and Practice, 26(1), 109–132. https://doi.org/https://doi.org/10.1108/JSTP-11-2014-0254
   Web of Science ®Google Scholar
• Balakrishnan, B. K. P. D., Dahnil, M. I., & Yi, W. J. (2014). The impact of social media marketing medium toward purchase intention and brand loyalty among generation Y. Procedia - Social and Behavioral Sciences, 148, 177–185. https://doi.org/https://doi.org/10.1016/j.sbspro.2014.07.032
   Google Scholar
• Bazeley, P., & Jackson, K. (2013). Qualitative data analysis with NVivo. Sage Publications Limited.
   Google Scholar
• Bento, M., Martinez, L. M., & Martinez, L. F. (2018). Brand engagement and search for brands on social media: Comparing generations X and Y in Portugal. Journal of Retailing and Consumer Services, 43, 234–241. https://doi.org/https://doi.org/10.1016/j.jretconser.2018.04.003
   Web of Science ®Google Scholar
• Biocca, F., Daugherty, T., Chae, Z. H., & Li, H. (2001). Effect of visual sensory immersion on presence, product knowledge, attitude toward the product and purchase intention. In Proceedings of the experiential e-commerce conference. Michigan State University.
   Google Scholar
• Bolton, R. N., Parasuraman, A., Hoefnagels, A., Migchels, N., Kabadayi, S., Gruber, T., Komarova Loureiro, Y., Solnet, D., & Solnet, D. (2013). Understanding generation Y and their use of social media: A review and research agenda. Journal of Service Management, 24(3), 245–267. https://doi.org/https://doi.org/10.1108/09564231311326987
   Web of Science ®Google Scholar
• Boyatzis, R. E. (1998). Transforming qualitative information: Thematic analysis and code development. Sage Publications, Inc.
   Google Scholar
• Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/https://doi.org/10.1191/1478088706qp063oa
   Google Scholar
• Brown, M., & Lubelczyk, M. (2018). The future of shopping centers. Kearney. https://www.kearney.com/consumer-retail/article/?/a/the-future-of-shopping-centers-article
   Google Scholar
• Carroll, N. (2017). Online retailing - UK - July 2017. Mintel. http://academic.mintel.com/display/793487/
   Google Scholar
• Carroll, N. (2019). Online retailing - UK - July 2019. Mintel. https://reports.mintel.com/display/920366
   Google Scholar
• Carroll, N. (2020). The impact of COVID-19 on retail and ecommerce - UK - June 2020. Mintel. https://reports.mintel.com/display/1018559/?fromSearch=%3Ffreetext%3Dfashion%2520retail#
   Google Scholar
• Chaffey, D., Smith, P. R., & Smith, P. R. (2012). eMarketing eXcellence: Planning and optimizing your digital marketing (4th ed.). Routledge.
   Google Scholar
• Chipangura, B., van Biljon, J. A., & Botha, A. (2013). Prioritizing students’ mobile centric information access needs: A case of postgraduate students. In 2013 international conference on adaptive science and technology (pp. 1–7). IEEE. https://doi.org/https://doi.org/10.1109/ICASTech.2013.6707519
   Google Scholar
• Coffey, A. J., & Atkinson, P. A. (1996). Making sense of qualitative data: Complementary research strategies. Sage.
   Google Scholar
• Cullinane, S., Browne, M., Karlsson, E., & Wang, Y. (2019). Retail clothing returns: A review of key issues. In P. Wells (Ed.), Contemporary Operations and Logistics (pp. 301–322). Palgrave Macmillan. https://doi.org/https://doi.org/10.1007/978-3-030-14493-7_16
   Google Scholar
• Díaz, E., Martín-Consuegra, D., & Estelami, H. (2016). A persuasive-based latent class segmentation analysis of luxury brand websites. Electronic Commerce Research, 16(3), 401–424. https://doi.org/https://doi.org/10.1007/s10660-016-9212-0
   Web of Science ®Google Scholar
• Djamasbi, S., Siegel, M., & Tullis, T. (2010). Generation Y, web design, and eye tracking. International Journal of Human-Computer Studies, 68(5), 307–323. https://doi.org/https://doi.org/10.1016/j.ijhcs.2009.12.006
   Web of Science ®Google Scholar
• Eastman, J. K., & Liu, J. (2012). The impact of generational cohorts on status consumption: An exploratory look at generational cohort and demographics on status consumption. Journal of Consumer Marketing, 29(2), 93–102. https://doi.org/https://doi.org/10.1108/07363761211206348
   Google Scholar
• Evans, D. C. C. (2017). Bottlenecks: Aligning UX design with user psychology. Apress.
   Google Scholar
• Evanschitzky, H., Kenning, P., & Vogel, V. (2004). Consumer price knowledge in the German retail market. Journal of Product & Brand Management, 13(6), 390–405. https://doi.org/https://doi.org/10.1108/10610420410560299
   Google Scholar
• Fogg, B. J. (2003). Persuasive technology: Using computers to change what we think and do. Morgan Kaufmann Publishers.
   Google Scholar
• Fogg, B. J. (2009). A behavior model for persuasive design. In Proceedings of the 4th international conference on persuasive technology (pp. 40). ACM. https://doi.org/https://doi.org/10.1145/1541948.1541999
   Google Scholar
• Galletta, A. (2013). Mastering the semi-structured interview and beyond. NYU Press.
   Google Scholar
• Glaser, B., & Strauss, A. (1967). Grounded theory: The discovery of grounded theory. de Gruyter.
   Google Scholar
• Grant, W. (2018). 101 UX principles: A definitive design guide. Packt Publishing.
   Google Scholar
• Groß, M. (2015). Exploring the acceptance of technology for mobile shopping: An empirical investigation among Smartphone users. The International Review of Retail, Distribution and Consumer Research, 25(3), 215–235. https://doi.org/https://doi.org/10.1080/09593969.2014.988280
   Web of Science ®Google Scholar
• Guest, G., Bunce, A., & Johnson, L. (2006). How many interviews are enough? Field Methods, 18(1), 59–82. https://doi.org/https://doi.org/10.1177/1525822X05279903
   Web of Science ®Google Scholar
• Gvili, Y., & Levy, S. (2016). Antecedents of attitudes toward eWOM communication: Differences across channels. Internet Research, 26(5), 1030–1051. https://doi.org/https://doi.org/10.1108/IntR-08-2014-0201
   Web of Science ®Google Scholar
• Ha, Y., & Lennon, S. J. (2010). Online visual merchandising (VMD) cues and consumer pleasure and arousal: Purchasing versus browsing situation. Psychology and Marketing, 27(2), 141–165. https://doi.org/https://doi.org/10.1002/mar.20324
   Web of Science ®Google Scholar
• Han, Y. J., Nunes, J. C., & Drèze, X. (2010). Signaling status with luxury goods: The role of brand prominence. Journal of Marketing, 74(4), 15–30. https://doi.org/https://doi.org/10.1509/jmkg.74.4.15
   Web of Science ®Google Scholar
• Hernández, B., Jiménez, J., & José Martín, M. (2011). Age, gender and income: Do they really moderate online shopping behaviour? Online Information Review, 35(1), 113–133. https://doi.org/https://doi.org/10.1108/14684521111113614
   Web of Science ®Google Scholar
• Holt, D. (2016). Branding in the age of social media. Harvard Business Review, 94(3), 13. https://dialnet.unirioja.es/servlet/articulo?codigo=5534814
   Web of Science ®Google Scholar
• Igbaria, M., Ivari, J., & Maragahh, H. (1995). Why do individuals use computer technology? A Finnish case study. Information & Management, 29(5), 227–238. https://doi.org/https://doi.org/10.1016/0378-7206(95)00031-0
   Web of Science ®Google Scholar
• Jain, V., & Viswanathan, V. (2015). Choosing and using mobile apps: A conceptual framework for generation Y. Journal of Customer Behaviour, 14(4), 295–309. https://doi.org/https://doi.org/10.1362/147539215X14503490289305
   Google Scholar
• Keen, A. (2012). Digital vertigo: How today’s online social revolution is dividing, diminishing and disorienting us ( Kindle). Constable.
   Google Scholar
• Keyton, J. (2010). Communication research: Asking questions, finding answers (3rd ed.). McGraw-Hill.
   Google Scholar
• Kim, A. J., & Ko, E. (2012). Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business Research, 65(10), 1480–1486. https://doi.org/https://doi.org/10.1016/j.jbusres.2011.10.014
   Web of Science ®Google Scholar
• Kim, A. J., & Ko, E. (2010). Impacts of luxury fashion brand’s social media marketing on customer relationship and purchase intention. Journal of Global Fashion Marketing, 1(3), 164–171. https://doi.org/https://doi.org/10.1080/20932685.2010.10593068
   Google Scholar
• Kim, H.-S. (2006). Using hedonic and utilitarian shopping motivations to profile inner city consumers. Journal of Shopping Center Research, 13(1), 57–79. http://jrdelisle.com/JSCR/2005Articles/JSCRV13_1A3ShopMotivations.pdf
   Google Scholar
• Kim, K. H., Ko, E., Xu, B., & Han, Y. (2012). Increasing customer equity of luxury fashion brands through nurturing consumer attitude. Journal of Business Research, 65(10), 1495–1499. https://doi.org/https://doi.org/10.1016/j.jbusres.2011.10.016
   Web of Science ®Google Scholar
• King, M. (2017). Digital trends UK - Summer 2017. Mintel. http://academic.mintel.com/display/793337/
   Google Scholar
• Knapp, M. L. (1978). Social intercourse: From greeting to goodbye. Allyn and Bacon.
   Google Scholar
• Krug, S. (2009). Rocket surgery made easy: The do-it-yourself guide to finding and fixing usability problems. New Riders.
   Google Scholar
• Kuo, H.-M., Hwang, S.-L., & Min‐Yang Wang, E. (2004). Evaluation research of information and supporting interface in electronic commerce web sites. Industrial Management & Data Systems, 104(9), 712–721. https://doi.org/https://doi.org/10.1108/02635570410567702
   Web of Science ®Google Scholar
• Ladhari, R., Gonthier, J., & Lajante, M. (2019). Generation Y and online fashion shopping: Orientations and profiles. Journal of Retailing and Consumer Services, 48, 113–121. https://doi.org/https://doi.org/10.1016/j.jretconser.2019.02.003
   Web of Science ®Google Scholar
• Larivière, B., Joosten, H., Malthouse, E. C., van Birgelen, M., Aksoy, P., Kunz, W. H., & Huang, M. (2013). Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media. Journal of Service Management, 24(3), 268–293. https://doi.org/https://doi.org/10.1108/09564231311326996
   Web of Science ®Google Scholar
• Lissitsa, S., & Kol, O. (2016). Generation X vs. Generation Y – A decade of online shopping. Journal of Retailing and Consumer Services, 31(October), 304–312. https://doi.org/https://doi.org/10.1016/j.jretconser.2016.04.015
   Web of Science ®Google Scholar
• López, M., Sicilia, M., & Hidalgo-Alcázar, C. (2016). WOM marketing in social media. In P. De Pelsmacker (Ed.), Advertising in new formats and media: Current research and implications for marketers (pp. 149–168). Advertising in New Formats and Media. http://www.emeraldinsight.com/doi/full/10.1108/978-1-78560-313-620151007
   Google Scholar
• Magrath, V. C., & McCormick, H. (2013). Branding design elements of mobile fashion retail apps. Journal of Fashion Marketing and Management, 17(1), 115–134. https://doi.org/https://doi.org/10.1108/13612021311305164
   Google Scholar
• McCormick, H., & Livett, C. (2012). Analysing the influence of the presentation of fashion garments on young consumers’ online behaviour. Journal of Fashion Marketing and Management, 16(1), 21–41. https://doi.org/https://doi.org/10.1108/13612021211203014
   Google Scholar
• Mekler, E. D., & Hornbæk, K. (2019). A framework for the experience of meaning in human-computer interaction. In Proceedings of the 2019 CHI conference on human factors in computing systems - CHI ’19 (pp. 1–15). https://doi.org/https://doi.org/10.1145/3290605.3300455
   Google Scholar
• Miettinen, A. P., & Nurminen, J. K. (2010). Energy efficiency of mobile clients in cloud computing. In Proceedings of the 2nd USENIX conference on Hot topics in cloud computing (pp. 4). USENIX Association. http://dl.acm.org/citation.cfm?id=1863107
   Google Scholar
• Nielsen, J. (1994). 10 usability heuristics for user interface design. Nielsen Norman Group. https://www.nngroup.com/articles/ten-usability-heuristics/
   Google Scholar
• Norman, D. A. (1988). The psychology of everyday things. Barbara DuPree Knowles.
   Google Scholar
• Norman, D. A. (2005). Emotional design. Basic Books.
   Google Scholar
• O’Cass, A., & Frost, H. (2002). Status brands: Examining the effects of non‐product‐related brand associations on status and conspicuous consumption. Journal of Product & Brand Management, 11(2), 67–88. https://doi.org/https://doi.org/10.1108/10610420210423455
   Google Scholar
• Okonkwo, U. (2016). Luxury fashion branding: Trends, tactics, techniques. Springer.
   Google Scholar
• ONS. (2019). Internet access – Households and individuals, Great Britain: 2019. Office for National Statistics. https://www.ons.gov.uk/peoplepopulationandcommunity/householdcharacteristics/homeinternetandsocialmediausage/bulletins/internetaccesshouseholdsandindividuals/2019#over-half-of-all-adults-aged-65-years-and-over-are-now-online-shoppers
   Google Scholar
• Parker, C. (2018). Reimagining m-commerce app design: The development of seductive marketing through UX. In S. Oflazoglu (Ed.), Marketing (pp. 39–56). InTech. https://doi.org/https://doi.org/10.5772/intechopen.75749
   Google Scholar
• Parker, C. J. (2021). Sample size for design research ( Kindle). Water Bird. https://smile.amazon.co.uk/dp/B08TV6VQSG/ref=sr_1_1?dchild=1&keywords=design+sample+size&qid=1611482490&sr=8-1
   Google Scholar
• Parker, C. J., & Doyle, S. A. (2018). Designing indulgent interaction: Luxury fashion, m-commerce, and Übermensch. In W. Ozuem & Y. Azemi (Eds.), Digital marketing strategies for fashion and luxury brands (pp. 1–21). IGI Global. https://doi.org/https://doi.org/10.4018/978-1-5225-2697-1
   Google Scholar
• Parker, C. J., & Wang, H. (2016). Examining hedonic and utilitarian motivations for m-commerce fashion retail app engagement. Journal of Fashion Marketing and Management, 20(4), 487–506. https://doi.org/https://doi.org/10.1108/JFMM-02-2016-0015
   Web of Science ®Google Scholar
• Parker, C. J., & Wenyu, L. (2019). What influences Chinese fashion retail? Shopping motivations, demographics and spending. Journal of Fashion Marketing and Management: An International Journal, 23(2), 158–175. https://doi.org/https://doi.org/10.1108/JFMM-09-2017-0093
   Google Scholar
• Parment, A. (2013). Generation Y vs. baby boomers: Shopping behavior, buyer involvement and implications for retailing. Journal of Retailing and Consumer Services, 20(2), 189–199. https://doi.org/https://doi.org/10.1016/j.jretconser.2012.12.001
   Google Scholar
• Philip, H. E., Ozanne, L. K., & Ballantine, P. W. (2019). Exploring online peer-to-peer swapping: A social practice theory of online swapping. Journal of Marketing Theory and Practice, 27(4), 413–429. https://doi.org/https://doi.org/10.1080/10696679.2019.1644955
   Web of Science ®Google Scholar
• Preece, J., Rogers, Y., & Sharpe, H. (2019). Interaction design: Beyond human-computer interaction (5th ed.). John Wiley & Sons.
   Google Scholar
• QSR. (2019). NVivo 12 (Mac).
   Google Scholar
• Rese, A., Schlee, T., & Baier, D. (2019). The need for services and technologies in physical fast fashion stores: Generation Y’s opinion. Journal of Marketing Management, 35(15–16), 1437–1459. https://doi.org/https://doi.org/10.1080/0267257X.2019.1665087
   Web of Science ®Google Scholar
• Rodríguez-Torrico, P., San-Martín, S., & San José-Cabezudo, R. (2019). What drives M-shoppers to continue using mobile devices to buy? Journal of Marketing Theory and Practice, 27(1), 83–102. https://doi.org/https://doi.org/10.1080/10696679.2018.1534211
   Web of Science ®Google Scholar
• Rogers, E. M. (1962). Diffusion of innovations. The Free Press.
   Google Scholar
• Rogers, E. M. (2003). Diffusion of innovations (5th ed.). Free Press.
   Google Scholar
• Schadler, T., & McCarthy, J. C. (2012). Mobile is the new face of engagement. Forrester Research. http://blog-sap.com/innovation/files/2012/08/SAP_Mobile_Is_The_New_Face_Of_Engagement.pdf
   Google Scholar
• Sender, T. (2019). Clothing retailing - UK - October 2019. Mintel. https://reports.mintel.com/display/920182
   Google Scholar
• Serra Cantallops, A., & Salvi, F. (2014). New consumer behavior: A review of research on eWOM and hotels. International Journal of Hospitality Management, 36, 41–51. https://doi.org/https://doi.org/10.1016/j.ijhm.2013.08.007
   Web of Science ®Google Scholar
• Shaltoni, A. M. (2017). From websites to social media: Exploring the adoption of internet marketing in emerging industrial markets. Journal of Business & Industrial Marketing, 32(7), 1009–1019. https://doi.org/https://doi.org/10.1108/JBIM-06-2016-0122
   Web of Science ®Google Scholar
• Shamhuyenhanzva, R. M., van Tonder, E., Roberts-Lombard, M., & Hemsworth, D. (2016). Factors influencing Generation Y consumers’ perceptions of eWOM credibility: A study of the fast-food industry. The International Review of Retail, Distribution and Consumer Research, 26(4), 435–455. https://doi.org/https://doi.org/10.1080/09593969.2016.1170065
   Web of Science ®Google Scholar
• Shankar, V., Kleijnen, M., Ramanathan, S., Rizley, R., Holland, S., & Morrissey, S. (2016). Mobile shopper marketing: Key issues, current insights, and future research avenues. Journal of Interactive Marketing, 34(1), 37–48. https://doi.org/https://doi.org/10.1016/j.intmar.2016.03.002
   Google Scholar
• Soares, R. R., Zhang, T. T. (Christina), Proença, J. F., & Kandampully, J. (2017). Why are generation Y consumers the most likely to complain and repurchase? Journal of Service Management, 28(3), 520–540. https://doi.org/https://doi.org/10.1108/JOSM-08-2015-0256
   Web of Science ®Google Scholar
• Stelzner, M. A. (2011). Social media marketing industry report. Social Media Examiner.
   Google Scholar
• Twenge, J. M., Campbell, S. M., Hoffman, B. J., & Lance, C. E. (2010). Generational differences in work values: Leisure and extrinsic values increasing, social and intrinsic values decreasing. Journal of Management, 36(5), 1117–1142. https://doi.org/https://doi.org/10.1177/0149206309352246
   Web of Science ®Google Scholar
• US Census Bureau. (2015). Millennials outnumber baby boomers and are far more diverse, census bureau reports. U.S. Department of Commerce. https://www.census.gov/newsroom/press-releases/2015/cb15-113.html
   Google Scholar
• Venkatesh, V., & Davis, F. D. (1996). A model of the antecedents of perceived ease of use: Development and test. Decision Sciences, 27(3), 451–481. https://doi.org/https://doi.org/10.1111/j.1540-5915.1996.tb01822.x
   Web of Science ®Google Scholar
• Viswanathan, V., & Jain, V. (2013). A dual-system approach to understanding “generation Y” decision making. Journal of Consumer Marketing, 30(6), 484–492. https://doi.org/https://doi.org/10.1108/JCM-07-2013-0649
   Google Scholar
• Winograd, M., & Hais, M. (2014). How Millennials could upend Wall Street and Corporate America. Brookings.
   Google Scholar
• Wolny, J., & Mueller, C. (2013). Analysis of fashion consumers’ motives to engage in electronic word-of-mouth communication through social media platforms. Journal of Marketing Management, 29(5–6), 562–583. https://doi.org/https://doi.org/10.1080/0267257X.2013.778324
   Google Scholar
• Xue, L., Parker, C. J., & Hart, C. (2020). How to design fashion retail’s virtual reality platforms. International Journal of Retail & Distribution Management, 48(10), 1057–1076. https://doi.org/https://doi.org/10.1108/IJRDM-11-2019-0382
   Web of Science ®Google Scholar
• Yang, K., & Kim, H.-Y. (2012). Mobile shopping motivation: An application of multiple discriminant analysis. International Journal of Retail & Distribution Management, 40(10), 778–789. https://doi.org/https://doi.org/10.1108/09590551211263182
   Google Scholar
• Yeh, Y. S., & Li, Y. Y.-M. (2009). Building trust in m-commerce: Contributions from quality and satisfaction. Online Information Review, 33(6), 1066–1086. https://doi.org/https://doi.org/10.1108/14684520911011016
   Web of Science ®Google Scholar
• Zhang, T. (Christina), Abound Omran, B., & Cobanoglu, C. (2017). Generation Y’s positive and negative eWOM: Use of social media and mobile technology. International Journal of Contemporary Hospitality Management, 29(2), 732–761. https://doi.org/https://doi.org/10.1108/IJCHM-10-2015-0611
   Web of Science ®Google Scholar
• Zhao, Z., & Balagué, C. (2015). Designing branded mobile apps: Fundamentals and recommendations. Business Horizons, 58(3), 305–315. https://doi.org/https://doi.org/10.1016/j.bushor.2015.01.004
   Web of Science ®Google Scholar