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Articles

Interlibrary Loan Requests Canceled Due to Availability: Problem or Opportunity?

Pages 33-42 | Published online: 25 Jan 2010

REFERENCES

  • Coopey , B. M. 2009 . Article delivery services at Penn State and partner libraries in the Committee on Institutional Cooperation Consortium . Journal of Interlibrary Loan, Document Delivery & Electronic Reserve , 19 ( 2 ) : 165 – 174 .
  • O’Brien , K. 2004 . Cancelled requests: A study of interlibrary loan requests for items held in a medical library collection . Medical Reference Services Quarterly , 23 ( 3 ) : 17 – 23 .
  • Rumble , J. and King , P. 2008 . Desktop delivery of printed materials at Auburn University: AUBIExpress . Journal of Interlibrary Loan, Document Delivery & Electronic Reserve , 18 ( 2 ) : 229 – 237 .
  • Yang , Z. Y. 2004 . Customer satisfaction with interlibrary loan service—deliver-Edocs: A case study . Journal of Interlibrary Loan, Document Delivery & Information Supply , 14 ( 4 ) : 79 – 94 .
  • Yang , Z. Y. 2005 . Providing free document delivery services to a campus of 48,000 library users . Journal of Interlibrary Loan, Document Delivery & Electronic Reserve , 15 ( 4 ) : 49 – 55 .
  • Yontz , E. , Williams , P. and Carey , J. A. 2000 . Interlibrary loan requests for locally held items: Why aren't they using what we've got? . Journal of Interlibrary Loan, Document Delivery & Electronic Reserve , 11 ( 1 ) : 119 – 128 .

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