REFERENCES
- Benson , D. S. 2000 . Putting Ariel to work at the University of Texas at Austin: A case study . Journal of Interlibrary Loan, Document Delivery & Information Supply , 10 ( 4 ) : 9 – 18 .
- Connell , R. S. and Janke , K. L. 2006 . Turnaround time between ILLiad's Odyssey and Ariel delivery methods: A comparison . Journal of Interlibrary Loan, Document Delivery & Electronic Reserve , 16 ( 3 ) : 41 – 56 .
- Eilts , J. and Lavigne , J. 2000 . The evolution of Ariel . Journal of Interlibrary Loan, Document Delivery & Information Supply , 10 ( 4 ) : 3 – 7 .
- Hosburgh , N. and Okamoto , K. 2010 . Electronic document delivery: A survey of the landscape and horizon . Journal of Interlibrary Loan, Document Delivery & Electroni Reserve , 20 : 233 – 252 .
- Jackson , M. E. 1998 . “ A spotlight on high-performing ILL/DD operations in research libraries ” . In ARL: A Bimonthly Report, 198 Retrieved from http://www.arl.org/bm~doc/illdd-2.pdf
- Jackson , M. E. , Kingma , B. R. and Delaney , T. 2004 . Assessing ILL/DD Services: New cost-effective alternatives , Washington , DC : Association of Research Libraries .
- Kajko-Mattson , M. , Fredriksson , R. and Hauzenberger , A. Eliciting a retirement process model: Case study 1 . 2008 International Conference on ComputerScience and Software Engineering , pp. 332 – 337 .
- Kriz , H. M. 2000 . Electronic interlibrary loan delivery with Ariel and ILLiad . Journal of Interlibrary Loan, Document Delivery & Information Supply , 10 ( 4 ) : 25 – 34 .
- Liebs , S. 2000 . Consolidation is key to mastering messaging . InformationWeek , 777 : 110 – 114 .
- Manjunatha , K. 2004 . Customer's perception of service quality in libraries . Annals of Library and Information Studies , 51 ( 4 ) : 145 – 151 .
- OCLC . 2012 . Article Exchange: Secure, copyright-compliant delivery of documents . Worldcat Resource Sharing. , Retrieved from http://www.oclc.org/resourcesharing/features/articleexchange/default.htm
- Poll , R. 2001 . Performance measures for library networked services and resources . The Electronic Library , 19 ( 5 ) : 307 – 315 .
- Stabler , K. 2002 . Benchmarking interlibrary loan and document delivery services: Lessons learned at New Mexico State University . Journal of Interlibrary Loan, Document Delivery & Electronic Reserve , 12 ( 3 ) : 57 – 73 .
- Weible , C. L. 2004 . Selecting electronic document delivery options to provide quality service . Journal of Library Administration , 41 ( 3/4 ) : 531 – 540 .
- Yang , Z . 2004 . Customer satisfaction with interlibrary loan service–deliverEdocs: A case study . Journal of Interlibrary Loan, Document Delivery & Information Supply , 14 ( 4 ) : 79 – 94 .
- Yang , Z. 2006 . Perspectives on … improving turnaround time for document delivery of materials owned but not on the shelf: A case study from an academic library . The Journal of Academic Librarianship , 32 ( 2 ) : 200 – 204 . xyn