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Journal of Interlibrary Loan, Document Delivery & Electronic Reserve Volume 24, 2014 - Issue 5
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Articles

Teaching Patrons to Fish: The Educational Value of Cancelling Requests for Locally Available Materials

Ruth Sara ConnellValparaiso University, Valparaiso, Indiana, USACorrespondence[email protected]
&
Tschera Harkness ConnellOhio State University, Columbus, Ohio, USA
Pages 147-165 | Published online: 14 Jun 2015

REFERENCES

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  • Gaffney, M. (2012). Interlibrary loan requests for locally available materials: WorldCat local's impact. College & Research Libraries, 73(1), 68–77.
  • Jackson, J.M. (2014, October 21). [collib-l] Re: Interlibrary loan article requests [Electronic mailing list message]. Retrieved from http://lists.ala.org/wws/arc/collib-l
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  • Millson-Martula, C. (2014, October 14). [collib-l] Interlibrary loan article requests [Electronic mailing list message]. Retrieved from http://lists.ala.org/wws/arc/collib-l
  • Murphey, R.M., & Greenwood, J.T. (2009). Feasibility of analyzing interlibrary loan requests to determine instruction needs. Journal of Access Services, 6(3), 359–38710.1080/15367960902894674
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  • O'Brien, K. (2004). Cancelled requests: A study of interlibrary loan requests for items held in a medical library collection. Medical Reference Services Quarterly, 23(3), 17–2310.1300/J115v23n03_02
  • Page, J.R., & Kuehn, J. (2009). Interlibrary service requests for locally and electronically available items: Patterns of use, users, and canceled requests. Portal: Libraries and the Academy, 9(4), 475–489.
  • Pinto, V. (2014, October 14). [collib-l] Re: Interlibrary loan article requests [Electronic mailing list message]. Retrieved from http://lists.ala.org/wws/arc/collib-l
  • Reycraft, K. (2010). Interlibrary loan requests canceled due to availability: Problem or opportunity? Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 20(1), 33–4210.1080/10723030903347740
  • Rumble, J., & King, P. (2008). Desktop delivery of printed materials at Auburn University: AUBIExpress. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 18(2), 229–237.
  • University of Maryland, Baltimore County. (2015). About UMBC. Retrieved from http://about.umbc.edu/
  • Yang, Z.Y. (2005). Providing free document delivery services to a campus of 48,000 library users. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 15(4), 49–55.
  • Yang, Z.Y., Hahn, D., & Thornton, E. (2012). Meeting our customers' expectations: A follow-up customer satisfaction survey after 10 years of free document delivery and interlibrary loan services at Texas A&M University Libraries. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 22(2), 95–110.
  • Yontz, E., Williams, P., & Carey, J.A. (2000). Interlibrary loan requests for locally held items: Why aren't they using what we've got? Journal of Interlibrary Loan, Document Delivery & Information Supply, 11(1), 119–12810.1300/J110v11n01_11

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