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GLRSC Reports From the Field

Cross-Train Your New Hire With a Plan and Schedule

REFERENCES

  • Yang, Z. Y. (2004). Customer satisfaction with Interlibrary Loan Service—DeliverEdocs: A case study. Journal of Interlibrary Loan, Document Delivery & Information Supply, 14(4), 79–94.
  • Yang, Z. Y. (2005). Providing free document delivery services to a campus of 48,000 library users. Journal of Interlibrary Loan, Documen Delivery & Electronic Reserve, 15(4), 49–55.
  • Yang, Z. Y, Hahn, D., & Thornton, E. (2012). Meeting our customers' expectations: A follow-up customer satisfaction survey after 10 years of free document delivery and interlibrary loan services at Texas A&M University Libraries. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 22(2), 95–110.

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