Value Co-Creation Through Multiple Shopping Channels: The Interconnections with Social Exclusion and Well-Being

References

• Ahearne, M.; Bhattacharya, C.B.; and Gruen, T. Antecedents and consequences of customer-company identification: Expanding the role of relationship marketing. Journal of Applied Psychology, 90, 3 (2005), 574–585.
   PubMed Web of Science ®Google Scholar
• Babin, B.J.; Darden, W.R.; and Griffin, M.D. Work and/or fun: Measuring hedonic and shopping value. Journal of Consumer Research, 20 (1994), 644–656.
   Web of Science ®Google Scholar
• Basel, A., and Gips, J. Tablets, touchscreens, and touchpads: How varying touch interfaces trigger psychological ownership and endowment. Journal of Consumer Psychology, 24, 2 (2014), 226–233.
   Web of Science ®Google Scholar
• Batra, R., and Ahtola, O.T. Measuring the hedonic and utilitarian sources of consumer attitudes. Marketing Letters, 2, 2 (1990), 159–170.
   Google Scholar
• Baumeister, R.F.; DeWall, N.C.; Ciarocco, N.J.; and Twenge, J.M. Social exclusion impairs self-regulation. Journal of Personality and Social Psychology, 88, 4 (2005), 589–604.
   PubMed Web of Science ®Google Scholar
• Baumgartner, H., and Weijters, B. Commentary on “common methods bias in marketing: Causes mechanisms, and procedural remedies.” Journal of Retailing, 88, 4 (2012), 563–566.
   Web of Science ®Google Scholar
• Bhattacharya, C.B., and Sen, S. Consumer-company identification: A framework for understanding consumers’ relationships with companies. Journal of Marketing, 67, 2 (2003), 76–88.
   Web of Science ®Google Scholar
• Blázquez, M. Fashion shopping in multichannel retail: The role of technology in enhancing the customer experience. International Journal of Electronic Commerce, 18, 4 (2014), 97–116.
   Web of Science ®Google Scholar
• Bogoviyeva, E. Brand development: The effects of customer co-creation and self-construal on self-brand connection. In American Marketing Association Summer Marketing Educators. San Francisco, CA: American Marketing Association, 2011, pp. 371–372.
   Google Scholar
• Burchardt, T.; Le Grand, J.; and Piachaud, D. Social exclusion in Britain 1991–1995. Social Policy and Administration, 33, 3 (1999), 227–244.
   Web of Science ®Google Scholar
• Caprariello, P., and Reis, H. To do, to have, or to share? Valuing experiences over material possessions depends on the involvement of others. Journal of Personality and Social Psychology, 104, 2 (2013), 199–215.
   PubMed Web of Science ®Google Scholar
• Chen, F.; Sousa, K.; and West, S. Teacher’s corner: Testing measurement invariance of second-order factor models. Structural Equation Modeling: A Multidisciplinary Journal, 12, 3 (2005), 471–492.
   Web of Science ®Google Scholar
• Childers, T.; Carr, C.L.; Peck, J.; and Carson, S. Hedonic and utilitarian motivations for online retail shopping behaviour. Journal of Retailing, 77, 4 (2001), 511–535.
   Web of Science ®Google Scholar
• Childers, T.L., and Kaufman-Scarborough, C. Expanding opportunities for online shoppers with disabilities. Journal of Business Research, 62 (2009), 572–578.
   Web of Science ®Google Scholar
• Chou, C.Y., and Yuan, S.T. Service-driven social community and its relation to wellbeing. Service Industries Journal, 35, 7–8 (2015), 368–387.
   Web of Science ®Google Scholar
• Dabholkar, P.A., and Bagozzi, R.P. An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors. Journal of the Academy of Marketing Science, 30, 3 (2002),184–201.
   Web of Science ®Google Scholar
• Demirkan, H. Special section: Enhancing e-commerce outcomes with IT service innovations. International Journal of Electronic Commerce, 19, 3 (2015), 2–6.
   Web of Science ®Google Scholar
• Dennis, C.; Alamanos, E.; Papagiannidis, S.; and Bourlakis, M. Does social exclusion influence multiple channel use? The interconnections with community, happiness and wellbeing. Journal of Business Research, 69, 3 (2016), 1061–1070.
   Web of Science ®Google Scholar
• Diener, E.; Lucas, R.E.; and Scollon, C.N. Beyond the hedonic treadmill: Revising the adaptation theory of wellbeing. American Psychologist, 61, 4 (2006), 305–314.
   PubMed Web of Science ®Google Scholar
• Escalas, J.E. Narrative processing: Building consumer connections to brands. Journal of Consumer Psychology, 14, 1 (2004), 168–180.
   Web of Science ®Google Scholar
• Escalas, J.E., and Bettman, J.R. You are what they eat: The influence of reference groups on consumer connections to brands. Journal of Consumer Psychology, 13, 3 (2003), 339–348.
   Web of Science ®Google Scholar
• Gemser, G., and Perks, H. Co-creation with customers: An evolving innovation research field. Journal of Product Innovation Management, 32, 5 (2015), 660–665.
   Web of Science ®Google Scholar
• Grewal, R.; Cote, J.A.; and Baumgartner, H. Multicollinearity and measurement error in structural equation models: Implications for theory testing. Marketing Science, 23, 4 (2004), 519–529.
   Web of Science ®Google Scholar
• Grönroos, C. Service logic revisited: Who creates value? And who co-creates? European Business Review, 20, 4 (2008), 298–314.
   Google Scholar
• Gupta, A.; Su, B.C.; and Walter, Z. Risk profile and consumer shopping behavior in electronic and traditional channels. Decision Support Systems, 38, 3 (2004), 347–367.
   Web of Science ®Google Scholar
• Hair, J.; Blake, W.; Babin, B.; and Tatham, R. Multivariate Data Analysis, 6th ed. Upper Saddle River, NJ: Prentice Hall, 2006.
   Google Scholar
• Harris, L., and Dennis, C. Engaging customers on Facebook: Challenges for e-retailers. Journal of Consumer Behaviour, 10, 6 (2011), 338–346.
   Web of Science ®Google Scholar
• Hedhli, K.E.; Chebat, J.C.; and Sirgy, M.J. Shopping well-being at the mall: Construct, antecedents, and consequences. Journal of Business Research, 66, 7 (2013), 856–863.
   Web of Science ®Google Scholar
• Hirschman, E.C., and Holbrook, M.B. Hedonic consumption: Emerging concepts, methods and propositions. Journal of Marketing, 46, 3 (1982), 92–101.
   Web of Science ®Google Scholar
• Jones, G.C.; Rovner, B.W.; Crews, J.E.; and Danielson, M.L. Effects of depressive symptoms on health behaviour practices among older adults with vision loss. Rehabilitation Psychology, 54, 2 (2009), 164–172.
   PubMed Web of Science ®Google Scholar
• Jones, M.A.; Reynolds, K.E.; and Arnold, M.J. Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes. Journal of Business Research, 59, 9 (2006), 974–981.
   Web of Science ®Google Scholar
• Kirmani, A. The self and the brand. Journal of Consumer Psychology, 19, 3 (2009), 271–275.
   Web of Science ®Google Scholar
• Kock, N. Common method bias in PLS-SEM: A full collinearity assessment approach. International Journal of e-Collaboration, 11, 4 (2015), 1–10.
   Web of Science ®Google Scholar
• Kock, N., and Lynn, G.S. Lateral collinearity and misleading results in variance-based SEM: An illustration and recommendations. Journal of the Association for Information Systems, 13, 7 (2012), 546–580.
   Web of Science ®Google Scholar
• Kohler, T.; Fueller, J.; Stieger, D.; and Matzler, K. Avatar-based innovation: Consequences of the virtual co-creation experience. Computers in Human Behaviour, 27, 1 (2011), 160–168.
   Web of Science ®Google Scholar
• Kushwaha, T., and Shankar, V. Are multichannel customers really more valuable? The moderating role of product category characteristics. Journal of Marketing, 77, 4 (2013), 67–85.
   Web of Science ®Google Scholar
• Kwon, K.-N., and Jain, D. Multichannel shopping through nontraditional retail formats: Variety-seeking behavior with hedonic and utilitarian motivations. Journal of Marketing Channels, 16, 2 (2009), 149–168.
   Google Scholar
• Ladeira, W.J.; Nique, W.M.; Pinto, D.C.; and Borges, A. Running for pleasure or performance? How store attributes and hedonic product value influence consumer satisfaction. International Review of Retail, Distribution and Consumer Research, 26, 5 (2016), 502–520.
   Web of Science ®Google Scholar
• Li, T.; Berens, G.; and de Maertelaere, M. Corporate Twitter channels: The impact of engagement and informedness on corporate reputation. International Journal of Electronic Commerce, 18, 2 (2013), 97–126.
   Web of Science ®Google Scholar
• Liang, T.P., and Turban, E. Introduction to the special issue: Social commerce: A research framework for social commerce. International Journal of Electronic Commerce, 16, 2 (2011), 5–14.
   Web of Science ®Google Scholar
• Lim, C.M., and Kim, Y.K. Older consumers’ TV home shopping: Loneliness, parasocial interaction, and perceived convenience. Psychology and Marketing, 28, 8 (2011), 763–780.
   Web of Science ®Google Scholar
• Lindell, M.K., and Whitney, D.J. Accounting for common method variance in cross-sectional designs. Journal of Applied Psychology, 86, (2001), 114–121.
   PubMed Web of Science ®Google Scholar
• MacInnis, D.J., and Price, L.L. The role of imagery in information processing: Review and extensions. Journal of Consumer Research, 13, 4 (1987), 473–491.
   Web of Science ®Google Scholar
• Marketline. Online retail in the United States. 2013. http://advantage.marketline.com.proxy.library.lincoln.ac.uk/Product?pid=MLIP1062-0010 (accessed on November 20, 2013).
   Google Scholar
• Mathwick, C.; Malhotra, N.; and Rigdon, E. The effect of dynamic retail experiences on experiential perceptions of value: An Internet and catalog comparison. Journal of Retailing, 78, 1 (2002), 51–60.
   Web of Science ®Google Scholar
• Mead, N.L.; Baumeister, R.F.; Stillman, T.F.; Rawn, C.D.; and Vohs, K.D. Social exclusion causes people to spend and consume strategically in the service of affiliation. Journal of Consumer Research, 37, 5 (2011), 902–919.
   Web of Science ®Google Scholar
• Navarro, S.; Llinares, C.; and Garzon, D. Exploring the relationship between co-creation and satisfaction using QCA. Journal of Business Research, 69, 4 (2015), 1336–1339.
   Web of Science ®Google Scholar
• Noble, S.M.; Griffith, D.A.; and Weinberger, M.G. Consumer derived utilitarian value and channel utilization in a multi-channel retail context. Journal of Business Research, 58, 12 (2005), 1643–1651.
   Web of Science ®Google Scholar
• Oppewal, H.; Tojib, D.R.; and Louvieris, P. Experimental analysis of consumer channel-mix use. Journal of Business Research, 66, 11 (2013), 2226–2233.
   Web of Science ®Google Scholar
• Pantano, E., and Timmermans, H. What is smart for retailing? Procedia Environmental Sciences, 22 (2014), 101–107.
   Google Scholar
• Park, J., and Ha, S. Co-creation of service recovery: Utilitarian and hedonic value and post-recovery responses. Journal of Retailing and Consumer Services, 28 (2016), 310–316.
   Web of Science ®Google Scholar
• Podsakoff, P.; MacKenzie, S.; Lee, J.; and Podsakoff, N. Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 5 (2003), 879–903.
   PubMed Web of Science ®Google Scholar
• Pookulangara, S.; Hawley, J.; and Xiao, G. Explaining consumers’channel-switching behavior using the theory of planned behavior. Journal of Retailing and Consumer Services, 18, 4 (2011), 311–321.
   Google Scholar
• Prahalad, C.K., and Ramaswamy, V. Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18, 3 (2004), 5–14.
   Google Scholar
• Prahalad, C.K., and Ramaswamy, V. The Future of Competition: Co-Creating Unique Value with Customers. Boston, MA: Harvard Business School Press, 2004.
   Google Scholar
• Prawitz, A.D.; Garman, E.T.; Sorhaindo, B.; O’Neill, B.; Kim, J.; and Drentea, P. In charge financial distress/financial well-being scale: Development, administration, and score interpretation. Financial Counseling and Planning, 17, 1 (2006), 34–50.
   Google Scholar
• Reynolds, K.E.; Jones, M.A.; Findley Musgrove, C.; and Gillison, S.T. An investigation of retail outcomes comparing two types of browsers. Journal of Business Research, 65, 8 (2012), 1090–1095.
   Web of Science ®Google Scholar
• Ryan, R., and Deci, E. Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55, 1 (2000), 68–78.
   PubMed Web of Science ®Google Scholar
• Schmitt, B. The consumer psychology of brands. Journal of Consumer Psychology, 22, 1 (2012), 7–17.
   Web of Science ®Google Scholar
• Schoenbachler, D.D., and Gordon, G.L. Multi-channel shopping: Understanding what drives channel choice. Journal of Consumer Marketing, 19, 1 (2002), 42–53.
   Google Scholar
• Schröder, H., and Zaharia, S. Linking multi-channel customer behavior with shopping motives: An empirical investigation of a German retailer. Journal of Retailing and Consumer Services, 15, 6 (2008), 452–468.
   Google Scholar
• Shepherd, C. Living with M.E.: The Chronic, Post-viral Fatigue Syndrome. London, UK: Vermilion, 1999.
   Google Scholar
• Stanley, J.K.; Hensher, D.A.; Stanley, J.R.; and Vella-Brodrick, D. Mobility, social exclusion, and well-being: Exploring the links. Transportation Research Part A, 45, 8 (2011), 789–801.
   Google Scholar
• Stephen L. Vargo, and Lusch, R.F. Evolving to a new dominant logic for marketing. Journal of Marketing, 68, 1 (2004), 1–17.
   Web of Science ®Google Scholar
• Stillman, T.F.; Baumeister, R.F.; Lambert, N.M.; Crescioni, A.W.; DeWall, C.N.; and Fincham, F.D. Alone and without purpose: Life loses meaning following social exclusion. Journal of Experimental Social Psychology, 45, 4 (2009), 686–694.
   PubMed Web of Science ®Google Scholar
• Stockburger-Sauer, N.; Ratneshwar, S.; and Gen, S. Drivers of consumer-brand identification. International Journal of Research in Marketing, 29, 4 (2012), 406–418.
   Web of Science ®Google Scholar
• To, P.-L.; Liao, C.; and Lin, T.-H. Shopping motivations on Internet: A study based on utilitarian and hedonic value. Technovation, 27, 12 (2007), 774–787.
   Web of Science ®Google Scholar
• Tuškej, U.; Golob, U.; and Podnar, K. The role of consumer–brand identification in building brand relationships. Journal of Business Research, 66, 1 (2013), 53–59.
   Web of Science ®Google Scholar
• United States Census Bureau. 2015. http://www.census.gov/popclock/( accessed on February 17, 2017).
   Google Scholar
• Van Boven, L., and Gilovich, T. To do or to have? That is the question. Journal of Personality and Social Psychology, 85, 6 (2003), 1193–1202.
   PubMed Web of Science ®Google Scholar
• Vargo, S.L., and Lusch, R.F. Service-dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science, 36, 1 (2008), 1–10.
   Web of Science ®Google Scholar
• Voss, K.E.; Spangenberg, E.R.; and Grohmann, B. Measuring the hedonic and utilitarian dimensions of consumer attitude. Journal of Marketing Research, 40, 3 (2003), 310–320.
   Web of Science ®Google Scholar
• Wei, T.T.; Marthandan, G.; Chong, A.Y.L.; Ooi, K.B.; and Arumugam, S. What drives Malaysian m-commerce adoption? An empirical analysis. Industrial Management and Data Systems, 109, 3 (2009), 370–388.
   Web of Science ®Google Scholar
• Williams, C.C., and Windebank, J. The “excluded consumer”: A neglected aspect of social exclusion? Policy and Politics, 30, 4 (2002), 501–513.
   Web of Science ®Google Scholar
• Yi, Y., and Gong, T. Customer value co-creation behavior: Scale development and validation. Journal of Business Research, 66, 9 (2013), 1279–1284.
   Web of Science ®Google Scholar
• Zeithaml, V. Consumer perceptions of price, quality and value: A means-end model and synthesis of evidence. Journal of Marketing, 3, 52 (1988), 2–22.
   Web of Science ®Google Scholar
• Zwass, V. Co-Creation: Toward a taxonomy and an integrated research perspective. International Journal of Electronic Commerce, 15, 1 (2010), 11–48.
   Web of Science ®Google Scholar