References
- Abbasi,A., Chen,H., and Nunamaker,J.F., Jr. Stylometric identification in electronic markets: Scalability and robustness. Journal of Management Information Systems, 25, 1 (2008), 49–78.
- Abbasi,A., Zhang,Z., Zimbra,D., Chen,H., and Nunamaker,J.F., Jr. Detecting fake websites: The contribution of statistical learning theory. MIS Quarterly, 34, 3 (2008), 435–461.
- Agag,G.M., Khashan,M.A., Colmekcioglu,N., Almamy,A., Alharbi,N.S., Eid,R.,… and Abdelmoety,Z.H.S. Converting hotels website visitors into buyers: How online hotel Web assurance seals services decrease consumers’ concerns and increase online booking intentions. Information Technology & People, 33, 1 (2019), 129–159.
- Aghakhani,N., Karimi,J., and Salehan,M. Aunified model for the adoption of electronic word of mouth on social network sites: Facebook as the exemplar. International Journal of Electronic Commerce, 22, 2 (2018), 202–231.
- Ahn,T., Ryu,S., and Han,I. The impact of Web quality and playfulness on user acceptance of online retailing. Information & Management, 44, 3 (2007), 263–275.
- Alvesson,M., and Sandberg,J. Generating research questions through problematization. Academy of Management Review, 36, 2 (2011), 247–271.
- At Language Solutions. What is the profile of e-commerce customers? 2017. https://reurl.cc/g06ngz (accessed on February 2, 2022).
- Baabdullah,A.M., Alalwan,A.A., Rana,N.P., Kizgin,H., and Patil,P. Consumer use of mobile banking (m-banking) in Saudi Arabia: Towards an integrated model. International Journal of Information Management, 44(2019), 38–52.
- Benlian,A. Effect mechanisms of perceptual congruence between information systems professionals and users on satisfaction with service. Journal of Management Information Systems, 29, 4 (2013), 63–96.
- Benlian,A., and Hess,T. The signaling role of IT features in influencing trust and participation in online communities. International Journal of Electronic Commerce, 15, 4 (2011), 7–56.
- Benlian,A., Koufaris,M., and Hess,T. Service quality in software-as-a-service: Developing the SaaS-Qual measure and examining its role in usage continuance. Journal of Management Information Systems, 28, 3 (2011), 85–126.
- Boden,J., Maier,E., and Dost,F. The effect of electronic shelf labels on store revenue. International Journal of Electronic Commerce, 24, 4 (2020), 527–550.
- Browne,M.W., and Cudeck,R. Alternative ways of assessing model fit. In K.A.Bollen and J.S.Long (Eds.), Testing structural equation models. Newbury Park, CA: Sage, 1993, pp. 136–162.
- Cenfetelli,R.T., Benbasat,I., and Al-Natour,S. Addressing the what and how of online services: Positioning supporting-services functionality and service quality for business-to-consumer success. Information Systems Research, 19, 2 (2008), 161–181.
- Chen,X., Huang,Q., and Davison,R.M. Economic and social satisfaction of buyers on consumer-to-consumer platforms: The role of relational capital. International Journal of Electronic Commerce, 2 1, 2 (2017a), 219–248.
- Chen,X., Huang,Q., and Davison,R.M. The role of website quality and social capital in building buyers’ loyalty. International Journal of Information Management, 37, 1(2017b), 1563–1574.
- Chen,X., Huang,Q., Davison,R.M., and Hua,Z. What drives trust transfer? The moderating roles of seller-specific and general institutional mechanisms. International Journal of Electronic Commerce, 20, 2 (2015), 261–289.
- Cheng,X., Fu,S., and de Vreede,G.-J. Amixed method investigation of sharing economy driven car-hailing services: Online and offline perspectives. International Journal of Information Management, 41(2018), 57–64.
- Cheung,C.M.K., Xiao,B.S., and Liu,I.L.B. Do actions speak louder than voices? The signaling role of social information cues in influencing consumer purchase decisions. Decision Support Systems, 65(2014), 50–58.
- Chong,A.Y.L., Lacka,E., Li,B., and Chan,H.K. The role of social media in enhancing guanxi and perceived effectiveness of e-commerce institutional mechanisms in online marketplace. Information & Management, 55, 5 (2018), 621–632.
- Cohen,J. Apower primer. Psychological Bulletin, 112, 1 (1992), 155–159.
- Dash,A., Zhang,D., and Zhou,L. Personalized ranking of online reviews based on consumer preferences in product features. International Journal of Electronic Commerce, 25, 1 (2021), 29–50.
- DeLone,W.H., and McLean,E.R. The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19, 4 (2003), 9–30.
- Dong,X., Liu,W., and Zhao,X.Backfiring: The low-discount boomerang effect based on online purchases. International Journal of Electronic Commerce, 25, 1 (2021), 99–123.
- EcomEye. Top 10 online shopping ecommerce sites/apps in Taiwan. 2017. https://reurl.cc/LplQvX (accessed on February 2, 2022).
- EcomEye. 2019. https://reurl.cc/zMMmY6 (accessed on January 17, 2022).
- Fang,J., Chen,L., Wen,C., and Prybutok,V.R. Co-viewing experience in video websites: The effect of social presence on e-loyalty. International Journal of Electronic Commerce, 22, 3 (2018), 446–476.
- Fang,Y., Qureshi,I., Sun,H., McCole,P., Ramsey,E., and Lim,K.H. Trust, satisfaction and online repurchase intention: The moderating role of perceived effectiveness of e-commerce institutional mechanisms. MIS Quarterly, 38, 2 (2014), 407–427.
- Franque,F.B., Oliveira,T., Tam,C., and de Oliveira Santini,F. A meta-analysis of the quantitative studies in continuance intention to use an information system. Internet Research, 31, 1 (2021), 123–158.
- Fu,H., Manogaran,G., Wu,K., Cao,M., Jiang,S., and Yang,A. Intelligent decision-making of online shopping behavior based on Internet of things. International Journal of Information Management, 50(2020), 515–525.
- Globenewswire. Fraud attacks double in 2020 as COVID-19 transforms the digital economy, reveals arkose labs. 2020. https://reurl.cc/pmNZvd (accessed on February 2, 2022).
- Gong,X., Cheung,C.M.K., Zhang,K.Z.K., Chen,C., and Lee,M.K.O. Cross-side network effects, brand equity, and consumer loyalty: Evidence from mobile payment market. International Journal of Electronic Commerce, 24, 3 (2020), 279–304.
- Hibbeln,M.T., Jenkins,J.L., Schneider,C., Valacich,J., and Weinmann,M. How is your user feeling? Inferring emotion through human-computer interaction devices. MIS Quarterly, 41, 1 (2017), 1–21.
- Hsieh,J.K., and Li,Y.J. Will you ever trust the review website again? The importance of source credibility. International Journal of Electronic Commerce, 24, 2 (2020), 255–275.
- Hsu,M.-H., Chang,C.-M., Chu,K.-K., and Lee,Y.-J. Determinants of repurchase intention in online group-buying: The perspectives of DeLone & McLean IS success model and trust. Computers in Human Behavior, 36(2014), 234–245.
- Hu,X., Wu,G., Wu,Y., and Zhang,H. The effects of Web assurance seals on consumers’ initial trust in an online vendor: Afunctional perspective. Decision Support Systems, 48, 2 (2010), 407–418.
- Huang,Q., Chen,X.-Y., Ou,C.X., Davison,R.M., and Hua,Z.-S. Understanding buyers’ loyalty to aC2C platform: The roles of social capital, satisfaction and perceived effectiveness of e-commerce institutional mechanisms. Information Systems Journal, 27, 1 (2017), 91–119.
- Jaiswal,A.K., Niraj,R., and Venugopal,P. Context-general and context-specific determinants of online satisfaction and loyalty for commerce and content sites. Journal of Interactive Marketing, 24, 3 (2010), 222–238.
- Jeong,J., Kim,N., and In,H.P. Detecting usability problems in mobile applications on the basis of dissimilarity in user behavior. International Journal of Human–Computer Studies, 139, 102364 (2020).
- Jiang,Y., and Lau,A.K.W. Roles of consumer trust and risks on continuance intention in the sharing economy: An empirical investigation. Electronic Commerce Research and Applications, 47, 101050 (2021).
- Kim,D.J., Ferrin,D.L., and Rao,H.R. Trust and satisfaction, two stepping stones for successful e-commerce relationships: Alongitudinal exploration. Information Systems Research, 20, 2 (2009), 237–257.
- Kim,D.J., Steinfield,C., and Lai,Y.J. Revisiting the role of Web assurance seals in business-to-consumer electronic commerce. Decision Support Systems, 44, 4 (2008), 1000–1015.
- Kim,D.J., Yim,M.S., Sugumaran,V., and Rao,H.R. Web assurance seal services, trust and consumers’ concerns: An investigation of e-commerce transaction intentions across two nations. European Journal of Information Systems, 25, 3 (2016), 252–273.
- Kimery,K.M., and McCord,M. Signals of trustworthiness in e-commerce: Consumer understanding of third-party assurance seals. Journal of Electronic Commerce in Organizations, 4, 4 (2006), 52–74.
- Kirmani,A., and Rao,A.R. No pain, no gain: Acritical review of the literature on signaling unobservable product quality. Journal of Marketing, 64, 2 (2000), 66–79.
- Kuem,J., Khansa,L., and Kim,S.S. Prominence and engagement: Different mechanisms regulating continuance and contribution in online communities. Journal of Management Information Systems, 37, 1 (2020), 162–190.
- Lai,V.S., Lai,F., and Lowry,P.B. Technology evaluation and imitation: Do they have differential or dichotomous effects on ERP adoption and assimilation in China? Journal of Management Information Systems, 33, 4 (2016), 1209–1251.
- Lansing,J., Benlian,A., and Sunyaev,A. “Unblackboxing” decision makers’ interpretations of IS certifications in the context of cloud service certifications. Journal of the Association for Information Systems, 19, 11 (2018), 1064–1096.
- Lansing,J., Siegfried,N., Sunyaev,A., and Benlian,A. Strategic signaling through cloud service certifications: Comparing the relative importance of certifications’ assurances to companies and consumers. Journal of Strategic Information Systems, 28, 4 (2019), 101579.
- Lee,M.K.O., and Turban,E. Atrust model for consumer internet shopping. International Journal of Electronic Commerce, 6, 1 (2001), 75–91.
- Lee,Z.W.Y., Chan,T.K.H., Balaji,M.S., and Chong,A.Y.L. Why people participate in the sharing economy: An empirical investigation of Uber. Internet Research, 28, 3 (2018), 829–850.
- Limayem,M., Hirt,S.G., and Cheung,C.M.K. How habit limits the predictive power of intention: The case of information systems continuance. MIS Quarterly, 31, 4 (2007), 705–737.
- Lin,X., Wang,X., and Hajli,N. Building e-commerce satisfaction and boosting sales: The role of social commerce trust and its antecedents. International Journal of Electronic Commerce, 23, 3 (2019), 328–363.
- Lins,S., Schneider,D., Benlian,A., and Sunyaev, A.The shifts of fortune test the reliability of friends—The brittle nature of signal reliability in cloud service markets. ICIS, (2017).
- Lins,S., and Sunyaev,A. Unblackboxing IT certifications: Atheoretical model explaining IT certification effectiveness. ICIS, (2017).
- Liu,X., Guo,X., Wu,H., and Wu,T. The impact of individual and organizational reputation on physicians’ appointments online. International Journal of Electronic Commerce, 20, 4 (2016), 551–577.
- Liu,Z., Wang,X., and Chen,J. Why can’t Istop using social media problematically? The impact of norm and neutralization from the regulatory focus perspective. International Journal of Electronic Commerce, 25, 2 (2021), 204–229.
- Löbbers,J., Lins,S., Kromat,T., Benlian,A., and Sunyaev,A. Amulti-perspective lens on Web assurance seals: Contrasting vendors’ intended and consumers’ perceived effects. Electronic Commerce Research, (2020), 1–43.
- Lopes,A.B., and Galletta,D.F. Consumer perceptions and willingness to pay for intrinsically motivated online content. Journal of Management Information Systems, 23, 2 (2006), 203–231.
- Maaya,L., Meulders,M., and Vandebroek,M. Online consumers’ attribute non-attendance behavior: Effects of information provision. International Journal of Electronic Commerce, 24, 3 (2020), 338–365.
- Mahnke,R., Benlian,A., and Hess,T. Agrounded theory of online shopping flow. International Journal of Electronic Commerce, 19, 3 (2015), 54–89.
- Malhotra,N.K., Kim,S.S., and Patil,A. Common method variance in IS research: Acomparison of alternative approaches and areanalysis of past research. Management Science, 52, 12 (2006), 1865–1883.
- Meilatinova,N. Social commerce: Factors affecting customer repurchase and word-of-mouth intentions. International Journal of Information Management, 57, 102300 (2021).
- Mousavizadeh,M., Kim,D.J., and Chen,R. Effects of assurance mechanisms and consumer concerns on online purchase decisions: An empirical study. Decision Support Systems, 92(2016), 79–90.
- NortonLifeLock. What is Norton Safe Web? 2020. https://safeweb.norton.com/about (accessed on February 2, 2022).
- Ou,C.X., Pavlou,P.A., and Davison,R.M. Swift guanxi in online marketplaces: The role of computer-mediated communication technologies. MIS Quarterly, 38, 1 (2014), 209–230.
- Pavlou,P.A. Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7, 3 (2003), 101–134.
- Pavlou,P.A., and Fygenson,M. Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior. MIS Quarterly, 30, 1 (2006), 115–143.
- Pavlou,P.A., and Gefen,D. Building effective online marketplaces with institution-based trust. Information Systems Research, 15, 1 (2004), 37–59.
- Podsakoff,P.M., MacKenzie,S.B., Lee,J.-Y., and Podsakoff,N.P. Common method biases in behavioral research: Acritical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 5 (2003), 879–903.
- Preacher,K.J., and Hayes,A.F. Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40, 3 (2008), 879–891.
- Romanow,D., Rai,A., and Keil,M. CPOE-enabled coordination: Appropriation for deep structure use and impacts on patient outcomes. MIS Quarterly, 42, 1 (2018), 189–212.
- Salehan,M., Kim,D.J., and Lee,J.N. Antecedents, processes and consequences of Web assurance seals: A meta-analysis approach. In PACIS, (2015), 199.
- SimilarWeb. Top sites ranking for e-commerce and shopping in the world. 2020. https://reurl.cc/zMMm17 (accessed on January 17, 2022).
- Slovic,P. Perception of risk. Science, 236, 4799 (1987), 280–285.
- Spence,M. Job market signaling. Quarterly Journal of Economics, 87, 3 (1973), 355–374.
- Spence,M. Signaling in retrospect and the informational structure of markets. American Economic Review, 92, 3 (2002), 434–459.
- Statista. Retail e-commerce sales worldwide from 2014 to 2023. 2020. https://reurl.cc/Qjj8E5 (accessed on January 17, 2022).
- Sun,Y., Fang,Y., Lim,K.H., and Straub,D. User satisfaction with information technology service delivery: Asocial capital perspective. Information Systems Research, 23, 4 (2012), 1195–1211.
- Tseng,F.-C., Huang,T.-L., Cheng,T.C.E., Teng,C.-I. Not all qualities are equal: Moderating role of online shopper conscientiousness in quality evaluation. Electronic Commerce Research and Applications, 47, 101056 (2021).
- Wang,E.S.T. Effects of brand awareness and social norms on user-perceived cyber privacy risk. International Journal of Electronic Commerce, 23, 2 (2019), 272–293.
- Wang,X., Lu,J., Feng,Y., and Liu,L. Antecedents and mediating role of IT service climate in IT service quality: Amixed methods study. International Journal of Information Management, 57, 102290 (2021a).
- Wang,X., Yuen,K.F., Teo,C.C., and Wong,Y.D. Online consumers’ satisfaction in self-collection: Value co-creation from the service fairness perspective. International Journal of Electronic Commerce, 2 5, 2 (2021b), 230–260.
- Wells,J.D., Valacich,J.S., and Hess,T.J. What signal are you sending? How website quality influences perceptions of product quality and purchase intentions. MIS Quarterly, 35, 2 (2011), 373–396.
- Wixom,B.H., and Todd,P.A. Atheoretical integration of user satisfaction and technology acceptance. Information Systems Research, 16, 1 (2005), 85–102.
- Wu,G., Hu,X., and Wu,Y. Effects of perceived interactivity, perceived Web assurance and disposition to trust on initial online trust. Journal of Computer-Mediated Communication, 16, 1 (2010), 1–26.
- Xu,J.D., Benbasat,I., and Cenfetelli,R.T. Integrating service quality with system and information quality: An empirical test in the e-service context. MIS Quarterly, 37, 3 (2013), 777–794.
- Yang,S., and Lee,Y.J. The dimensions of m-interactivity and their impacts in the mobile commerce context. International Journal of Electronic Commerce, 21, 4 (2017), 548–571.
- Zhang,H., Lu,Y., Gupta,S., and Gao,P. Understanding group-buying websites continuance: An extension of expectation confirmation model. Internet Research, 25, 5 (2015), 707–733.
- Zhang,M., Guo,X., and Wu,T. Impact of free contributions on private benefits in online healthcare communities. International Journal of Electronic Commerce, 23, 4 (2019), 492–523.
- Zheng,X., Lee,M.K.O., and Cheung,C.M.K. Examining e-loyalty towards online shopping platforms: The role of coupon proneness and value consciousness. Internet Research, 27, 3 (2017), 709–726.
- Zhou,T. An empirical examination of continuance intention of mobile payment services. Decision Support Systems, 54, 2 (2013), 1085–1091.