Burning the Midnight Oil: Librarians, Students, and Late-Night Chat Reference at the University of Notre Dame

REFERENCES

• Connaway , L. , Dickey , T. and Radford , M. 2011 . “If it is too inconvenient, I’m not going after it:” convenience as a critical factor in information-seeking behaviors . Library and Information Science Research , 33 : 179 – 190 .
   Web of Science ®Google Scholar
• Duncan , V. and Gerrard , A. 2011 . All together now! Integrating virtual reference in the academic library . Reference and User Services Quarterly , 50 ( 3 ) : 280 – 292 .
   Google Scholar
• Foster , N. and Gibbons , S. 2007 . Studying students: the undergraduate research project at the University of Rochester , Chicago : Association of College & Research Libraries .
   Google Scholar
• King , V. and Nichols , J. 2006 . Moving back to campus . Internet Reference Services Quarterly , 11 ( 3 ) : 1 – 17 .
   Google Scholar
• Meert , D. and Given , L. 2009 . Measuring quality in chat reference consortia: a comparative analysis of responses to users’ queries . College and Research Libraries , 70 ( 1 ) : 71 – 84 .
   Web of Science ®Google Scholar
• Powers , A. C. , Nolen , D. and Zhang , L. 2010 . Moving from the consortium to the reference desk: keeping chat and improving reference at the MSU Libraries . Internet Reference Services Quarterly , 15 ( 3 ) : 169 – 188 .
   Google Scholar
• The READ Scale . http://www.dom.edu/library/READ/index.html (accessed March 30, 2011)
   Google Scholar
• Ruppel , M. and Fagan , J. C. 2002 . Instant messaging reference: users’ evaluation of library chat . Reference Services Review , 30 ( 3 ) : 183 – 197 .
   Google Scholar
• Sloan , B. 2006 . Twenty years of virtual reference . Internet Reference Services Quarterly , 11 ( 2 ) : 91 – 95 .
   Google Scholar
• Trump , J. and Tuttle , I. 2001 . Here, there, and everywhere: reference at the point-of-need . The Journal of Academic Librarianship , 27 ( 6 ) : 464 – 466 .
   Web of Science ®Google Scholar