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Internet Reference Services Quarterly Volume 27, 2023 - Issue 3
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Articles

Technical Issues: Creating a Troubleshooting System with Microsoft Outlook

David LefflerJerry Falwell Library, Liberty University, Lynchburg, Virginia, USACorrespondence[email protected]
Pages 179-196 | Published online: 10 May 2023

References

  • Brett, K. (2018). A comparative analysis of electronic resources access problems at two university libraries. Journal of Electronic Resources Librarianship, 30(4), 198–204. doi:10.1080/1941126X.2018.1521089
  • Carter, S. J., & Traill, S. (2018). Troubleshooting fundamentals: A beginner’s guide. Online Searcher, 42(4), 10–13. https://go.openathens.net/redirector/liberty.edu?url=https://www.proquest.com/trade-journals/troubleshooting-fundamentals-beginners-guide/docview/2077520551/se-2.
  • Enoch, T. (2018). Tracking down the problem: The development of a web-scale discovery troubleshooting workflow. The Serials Librarian, 74(1–4), 234–239. doi:10.1080/0361526X.2018.1427984
  • Heaton, R. (2018). Tools for troubleshooting: Which ones and what for. Journal of Electronic Resources Librarianship, 30(1), 9–26. doi:10.1080/1941126X.2018.1443903
  • NASIG Core Competencies Task Force. (2013). NASIG core competencies for electronic resources librarians. NASIG, 28(5), 5–9. https://www.nasig.org/Competencies-Eresources.
  • Rathmel, A., Mobley, L., Pennington, B., & Chandler, A. (2015). Tools, techniques, and training: Results of an E-resources troubleshooting survey. Journal of Electronic Resources Librarianship, 27(2), 88–107. doi:10.1080/1941126X.2015.1029398
  • Rodriguez, M., Tonyan, J., & Wilson, R. T. (2018). Tools and techniques for troubleshooting remote access. Journal of Electronic Resources Librarianship, 30(3), 171–178. doi:10.1080/1941126X.2018.1494095
  • Smith, K. (2016). Managing electronic resource workflows using ticketing system software. Serials Review, 42(1), 59–64. doi:10.1080/00987913.2015.1137674
  • Sufi, F. (2023). Algorithms in low-code-no-code for research applications: A practical review. Algorithms, 16(2), 108. doi:10.3390/a16020108

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