Listening Environment and the Bottom Line: How a Positive Environment Can Improve Financial Outcomes

References

• Brunner, B. R. (2008). Listening, communication, & trust: Practitioners’ perspectives of business/organizational relationships. International Journal of Listening, 22, 73–82. doi:10.1080/10904010701808482
   Google Scholar
• Churchill, G. A., Jr. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16, 64. doi:10.2307/3150876
   Web of Science ®Google Scholar
• Clampit, P. G., & Downs, C. W. (1993). Employee perceptions of the relationship between communication and productivity: A field study. The Journal of Business Communications, 30, 5–28. doi:10.1177/002194369303000101
   Google Scholar
• Cooil, B., Aksoy, L., Keiningham, T. L., & Maryott, K. M. (2009). The relationship of employee perceptions of organizational climate to business-unit outcomes: An MPLS approach. Journal of Service Research, 11, 277–294. doi:10.1177/1094670508328984
   Web of Science ®Google Scholar
• Downs, C. W. (1988). Communication audits. Glenview, IL: Scott, Foresman, and Co.
   Google Scholar
• Gounaris, S. (2008). Antecedents of internal marketing practice: Some preliminary empirical evidence. International Journal of Service Industry Management, 19, 400–434. doi:10.1108/09564230810875039
   Google Scholar
• Gray, J., & Laidlaw, H. (2004). Improving the measurement of communication satisfaction. Management Communication Quarterly, 17, 425–448. doi:10.1177/0893318903257980
   Google Scholar
• Gray, R., & Robertson, L. (2005). Effective internal communication starts at the top. Communication World, 22, 26–28.
   Google Scholar
• Guzley, R. M. (1992). Organizational climate and communication climate: Predictors of commitment to the organization. Management Communication Quarterly, 5, 379–402. doi:10.1177/0893318992005004001
   Google Scholar
• Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87, 268–279. doi:10.1037/0021-9010.87.2.268
   PubMed Web of Science ®Google Scholar
• Helms, M. M., & Haynes, P. J. (1992). Are you really listening? The benefit of effective intra-organizational listening. Journal of Managerial Psychology, 7, 17–21. doi:10.1108/02683949210018331
   Google Scholar
• Hoyt, J., & Gerloff, E. A. (1999). Organizational environment, changing economic conditions, and the effective supervisions of technical personnel: A management challenge. Journal of High Technology Management Research, 10, 275–294. doi:10.1016/S1047-8310(99)00014-0
   Google Scholar
• Johnston, M. K., Reed, K., & Lawrence, K. (2011). Team listening environment (TLE) scale: Development and validation. Journal of Business Communication, 48, 3–26. doi:10.1177/0021943610385655
   Google Scholar
• Labor Force Statistics from the Current Population Survey. (2014, August 7). Retrieved from http://www.bls.gov/cps/cpsaat11.htm
   Google Scholar
• Lobdell, C., Sonoda, K., & Arnold, W. (1993). The influence of perceived supervisor listening behavior on employee commitment. International Journal of Listening, 7, 92–110. doi:10.1080/10904018.1993.1049916
   Google Scholar
• Luthans, K. W., & Sommer, S. M. (2005). Impact of high performance work on industry-level outcomes. Journal of Managerial Issues, 17, 327–345.
   Google Scholar
• Nunnally, J. C. (1978). Psychometric theory. New York, NY: McGraw-Hill.
   Google Scholar
• Pettit Jr., J. D., Goris, J. R., & Baught, B. C. (1997). An examination of organizational communication as a moderator of the relationships between job performance and job satisfaction. The Journal of Business Communication, 34, 81–99. doi:10.1177/002194369703400105
   Google Scholar
• Pincus, J. D. (1986). Communication satisfaction, job satisfaction, and job performance. Human Communication Research, 12, 395–419. doi:10.1111/j.1468-2958.1986.tb00084
   Web of Science ®Google Scholar
• Putti, J., Aryee, S., & Phua, J. (1990). Communication relationship satisfaction and organizational commitment. Group and Organization Studies, 15, 44–53. doi:10.1177/105960119001500104
   Web of Science ®Google Scholar
• Reed, K., Goolsby, J., & Johnston, M. (2014). Extracting meaning and relevance from work: The potential connection between the listening environment and employee’s organizational identification and commitment. International Journal of Business Communication, 51, 1–17.
   Google Scholar
• Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23, 393–404. doi:10.5465/AMR.1998.926617
   Web of Science ®Google Scholar
• Schneider, B., Ehrhart, K. H., & Ehrhart, M. G. (2005). Organizational climate. In Blackwell Encyclopedic Dictionary of Organizational Behavior. Cambridge, MA: Blackwell.
   Google Scholar
• Schoemaker, M., & Jonker, J. (2005). Managing intangible assets: An essay on organising contemporary organizations based upon identity, competencies, and networks. The Journal of Management Development, 24, 506–518. doi:10.1108/02621710510600964
   Google Scholar
• Smidts, A., Pruyn, A. T. H., & van Riel, C. B. M. (2001). The impact of employee communication and perceived external prestige on organizational identification. Academy of Management Journal, 44, 1051–1062. doi:10.2307/3069448
   Web of Science ®Google Scholar
• Stevens, J. (1996). Applied multivariate statistics for the social sciences. Mahwah, NJ: Erlbaum.
   Google Scholar
• Stine, M., Thompson, T., & Cusella, L. (1995). The impact of organizational structure and supervisory listening indicators on subordinate support, trust, intrinsic motivation, and performance. The International Journal of Listening, 9, 84–105. doi:10.1080/10904018.1995.10499143
   Google Scholar
• Varona, F. (1996). Relationship between communication satisfaction and organizational commitment in three Guatemalan organizations. The Journal of Business Communication, 33, 111–140. doi:10.1177/002194369603300203
   Google Scholar