M-Business Organizational Benefits and Value: A Qualitative Study

REFERENCES

• Anacom . 2010.“Serviços . móveis—informação estatística.” Retrieved from http://www.anacom.pt/streaming/stm_1t2010.pdf?contentId=1028896&field=ATTACHED_;FILE
   Google Scholar
• Balasubramanian , S. , Peterson , R. A. and Jarvenpaa , S. L. 2002 . Exploring the implications of M-commerce for markets and marketing . Academy of Marketing Science Journal , 30 : 348 – 361 .
   Web of Science ®Google Scholar
• Balocco , R. , Mogre , R. and Toletti , G. 2009 . Mobile internet and SMEs: A focus on the adoption . Industrial Management + Data Systems , 109 : 245 – 261 .
   Web of Science ®Google Scholar
• Bardin , L. 2004 . Content Analysis , Lisbon. : Edições 70 .
   Google Scholar
• Barnes , S. J. 2002 . “Unwired business: Wireless applications in the firm's value chain.” , Tokyo , Japan : Sixth Pacific Asia Conference on Information Systems .
   Google Scholar
• Barnes , S. J. and Scornavacca , E. 2006 . Wireless applications in New Zealand businesses: A strategic assessment . Journal of Computer Information Systems , 47 : 46 – 55 .
   Web of Science ®Google Scholar
• Benbasat , I. , Goldstein , D. K. and Mead , M. 1987 . The case research strategy in studies of information systems . MIS Quarterly , 11 : 369 – 386 .
   Web of Science ®Google Scholar
• Berente , N. , Hansen , S. , Pike , J. and Bateman , P. J. 2011 . Arguing the value of virtual worlds: Patterns of discursive sensemaking of an innovative technology . MIS Quarterly , 35 : 685 – 709 .
   Web of Science ®Google Scholar
• Brodt , T. and Verburg , R. 2007 . Managing mobile work - insights from European practice . New Technology, Work and Employment , 22 : 52 – 65 .
   Web of Science ®Google Scholar
• Camponovo , G. and Pigneur , Y. 2003 . Business Model Analysis Applied to Mobile Business . Proceedings of the 5th International Conference on Enterprise Information Systems , 4 : 173 – 183 .
   Google Scholar
• Chang , H. L. and Shaw , M. J. 2009 . The business value of process sharing in supply chains: A study of RosettaNet . International Journal of Electronic Commerce , 14 : 115 – 145 .
   Web of Science ®Google Scholar
• Clarke , I. 2001 . Emerging value propositions for M-commerce . Journal of Business Strategies , 18 : 133 – 148 .
   Google Scholar
• Communications , Committee . 2010 . “Broadband access in the EU: Situation at 1 July 2009.” European Commission. Retrieved from http://www.eubusiness.com/topics/internet/broadband.09/
   Google Scholar
• Dholakia , N. , Dholakia , R. R. , Lehrer , M. and Kshetri , N. 2004 . “ Global heterogeneity in the emerging m-commerce landscape ” . In Wireless Communications and Mobile Commerce , 1 – 22 . Hershey , PA : IGI global .
   Google Scholar
• Eisenhardt , K. M. 1989 . Building theory from case study research . Academy of Management Review , 14 : 532 – 550 .
   Web of Science ®Google Scholar
• Frolick , M. N. and Chen , L.-D. 2004 . Assessing m-commerce opportunities . Information Systems Management , 21 : 53 – 61 .
   Web of Science ®Google Scholar
• Gebauer , J. 2008 . “ User requirements of mobile technology: A summary of research results ” . In Information Knowledge Systems Management 7
   Google Scholar
• Gebauer , J. and Ginsburg , M. 2009 . Exploring the black box of task-technology fit . Communications of the ACM , 52 : 130 – 135 .
   Web of Science ®Google Scholar
• Gebauer , J. and Shaw , M. J. 2004 . “ Success factors and impacts of mobile business applications: Results from a mobile e-procurement study ” . In International Journal of Electronic Commerce 8
   Google Scholar
• Gruhn , V. , Kohler , A. and Klawes , R. 2007 . Modeling and analysis of mobile business processes . Journal of Enterprise Information Management , 20 : 657 – 676 .
   Google Scholar
• Guest , G. , Bunce , A. and Johnson , L. 2006 . How many interviews are enough? An experiment with Data saturation and variability . Field Methods , 18 : 59 – 82 .
   Web of Science ®Google Scholar
• Harris , P. , Rettie , R. and Kwan , C. C. 2005 . Adoption and usage of m-commerce: A cross-cultural comparison of Hong Kong and the United Kingdom . Journal of Electronic Commerce Research , 6 : 210 – 224 .
   Google Scholar
• Heijden , H. V. D. and Valiente , P. 2002 . “The value of mobility for business process performance: evidence from Sweden and the Netherlands” , 1144 – 1153 . Poland : ECIS'02: Proceedings of European Conference on Information Systems, Gdansk .
   Google Scholar
• Hitt , L. M. and Brynjolfsson , E. June 1996 . “ Productivity, business profitability, and consumer surplus: Three different measures of information technology value ” . In MIS Quarterly June , 121 – 142 .
   Google Scholar
• Junglas , I. A. 2003 . “ U-commerce: An experimental investigation of ubiquity and uniqueness ” . In Unpublished Dissertation , Athens : The University of Georgia .
   Google Scholar
• Kadyte , V. 2004 . “Uncovering the potential benefits of mobile technology in a business relationship context: A case study.” ECIS Turku , Finland. 2004
   Google Scholar
• Kadyte , V. 2006 . “ How mobile technologies enable best business practice: A case in the fine-paper industry ” . In Unwired Business: Cases in Mobile Business , Edited by: Barnes , S. and Scornavacca , E. 124 – 139 . London : IRM Press .
   Google Scholar
• Landis , J. R. and Koch , G. G. 1977 . The measurement of observer agreement for categorical data . Biometrics , 33 : 159 – 174 .
   PubMed Web of Science ®Google Scholar
• Liang , T.-P. , Huang , C.-W. and Yeh , Y.-H. 2007 . “ Adoption of mobile technology in business: A fit-viability model ” . In Industrial Management & Data Systems Vol. 107 , 154 – 1169 .
   Google Scholar
• Mahamood , M. A. and Soon , S. K. 1991 . A comprehensive model for measuring the potential impact of information technology on organizational strategic variables . Decision Sciences , 22 : 869 – 897 .
   Web of Science ®Google Scholar
• Miragliotta , G. , Perego , A. and Tumino , A. 2009 . A quantitative model for the introduction of RFID in the fast moving consumer goods supply chain Are there any profits? . International Journal of Operations & Production Management , 29 : 1049 – 1082 .
   Web of Science ®Google Scholar
• Mooney , J. G. , Gurbaxani , V. and Kraemer , K. L. 2001 . “ A process oriented framework for assessing the business value of information technology ” . In Sixteenth Annual International Conference on Information Systems
   Google Scholar
• Mort , G. S. and Drennan , J. 2002 . Mobile digital technology: Emerging issues for marketing . Journal of database marketing , 10 : 9 – 23 .
   Google Scholar
• Mort , G. S. and Drennan , J. 2005 . Marketing m-services: establishing a usage benefit typology related to mobile user characteristics . Journal of Database Marketing & Customer Strategy Management , 12 : 327 – 341 .
   Google Scholar
• Mukhopadhyay , T. , Kekre , S. and Kalathur , S. 1995 . “ Business value of information technology: A study of electronic data interchange ” . In MIS Quarterly 137 – 156 .
   Google Scholar
• Myers , M. D. 1997 . Qualitative research in information systems . MIS Quarterly , 21 : 241 – 242 .
   Web of Science ®Google Scholar
• Nah , F. F.-H. , Siau , K. and Sheng , H. 2005 . The value of mobile applications: A utility company study . Communications of the ACM , 48 : 85 – 90 .
   Web of Science ®Google Scholar
• Okazaki , S. 2005 . Mobile advertising adoption by multinationals senior executives' initial responses . Internet research , 15 : 160 – 180 .
   Web of Science ®Google Scholar
• Pedersen , P. E. 2005 . Adoption of mobile Internet services: An exploratory study of mobile commerce early adopters . Journal of Organizational Computing and Electronic Commerce , 15 : 203 – 222 .
   Web of Science ®Google Scholar
• Picoto , W. 2011 . “ An organizational perspective of mobile business value: The effects of technological, organizational and environmental factors ” . In Management , Lisbon: ISEG-School of Economics and Management of the Technical University of Lisbon .
   Google Scholar
• Schierholz , R. , Kolbe , L. M. and Brenner , W. 2007 . Mobilizing customer relationship management: A journey from strategy to system design . Business Process Management Journal , 13:830
   Google Scholar
• Scornavacca , E. and Barnes , S. J. 2008 . The strategic value of enterprise mobility: Case study insights . Information Knowledge Systems Management , 7 : 227 – 241 .
   Google Scholar
• Sharma , S. and Gutiérrez , J. A. 2010 . An evaluation framework for viable business models for m-commerce in the information technology sector . Electron Markets , 20 : 33 – 52 .
   Web of Science ®Google Scholar
• Sheng , H. , Nah , F. F. H. and Siau , K. 2005 . Strategic implications of mobile technology: A case study using Value-Focused Thinking . Journal of Strategic Information Systems , 14 : 269 – 290 .
   Web of Science ®Google Scholar
• Sheng , H. , Siau , K. and Nah , F. F. H. 2010 . Understanding the values of mobile technology in education: A value-focused thinking approach . Data Base for Advances in Information Systems , 41 : 25 – 44 .
   Google Scholar
• Tallon , P. P. , Kraemer , K. L. and Gurbaxani , V. 2000 . Executives' perceptions of the business value of information technology: A process-oriented approach . Journal of Management Information Systems , 16 : 145 – 173 .
   Web of Science ®Google Scholar
• Tarasewich , P. , Nickerson , R. C. and Warkentin , M. 2002 . Issues in Mobile Commerce . Communications of the Association for Information Systems , 8 : 41 – 64 .
   Google Scholar
• Trauth , E. 2001 . “ The choice of qualitative methods in IS research ” . In Qualitative Research in IS: Issues and Trends , Edited by: Trauth , E. 1 – 19 . Hershey , PA : IDEA Group Publishing .
   Google Scholar
• Tsai , H.-S. and Gururajan , R. 2007 . Motivations and challenges for m-business transformation: A multiple-case study . Journal of Theoretical and Applied Electronic Commerce Research , 2 : 19 – 33 .
   Google Scholar
• Varshney , U. and Vetter , R. 2002 . Mobile commerce: Framework, applications and networking support . Mobile Network and Applications , 7 : 185 – 198 .
   Web of Science ®Google Scholar
• Vuolle , M. , Tiainen , M. , Kallio , T. , Vainio , T. , Kulju , M. and Wigelius , H. 2008 . “ Developing a questionnaire for measuring mobile business service experience ” . In Proceedings of the 10th Conference on Human-Computer Interaction Mobile Devices and Services, Mobile HCI 2008 , Edited by: Henri ter Hofte , G. , Mulder , I. and de Ruyter , B. E. R. 53 – 62 . The Netherlands: ACM. : Amsterdam .
   Google Scholar
• Watson , R. T. , Pitt , L. F. , Berthon , P. and Zinkhan , G. M. 2002 . U-commerce: Expanding the universe of marketing . Journal of the Academy of Marketing Science , 30 : 333 – 347 .
   Web of Science ®Google Scholar
• Wen-Jang , J. 2007 . Effects of consumer-perceived convenience on shopping intention in mobile commerce: An empirical research . International Journal of E-Business Research , 3 : 33 – 48 .
   Google Scholar
• Westelius , A. and Valiente , P. 2006 . “ Bringing the enterprise system to the front line: Intertwining computerised and conventional communication at BT Europe ” . In Unwired Business: Cases in Mobile Business , Edited by: Barnes , S. and Scornavacca , E. 140 – 155 . London : London: IRM Press .
   Google Scholar
• Wong , Y. K. and Hsu , C. J. 2006 . A confidence-based framework for business to consumer (b2c) mobile commerce adoption . Pers Ubiquity Computing , 12 : 77 – 84 .
   Web of Science ®Google Scholar
• Wu , J.-H. and Hisa , T.-L. 2008 . Developing e-business dynamic capabilities: An analysis of e-commerce innovation from I-, M-, to U-commerce . Journal of Organizational Computing and Electronic Commerce , 18 : 95 – 111 .
   Web of Science ®Google Scholar
• Yin , R. K. 2003 . Case Study Research Design and Methods , 3rd , London : Sage Publications .
   Google Scholar
• Yoo , Y. 2010 . Computing in everyday life: A call for research on experimental computing ” . MIS Quarterly , 34 : 213 – 231 .
   Web of Science ®Google Scholar
• Yuan , Y.F. , Archer , N. , Connelly , C. E. and Zheng , W. P. 2010 . Identifying the ideal fit between mobile work and mobile work support . Information & Management , 47 : 125 – 137 .
   Web of Science ®Google Scholar
• Zhu , K. and Kraemer , K. L. 2005 . Post-adoption variations in usage and value of e-business by organizations: Cross-country evidence from the retail industry . Information Systems Research , 16 : 61 – 84 .
   Web of Science ®Google Scholar
• Zhu , K. , Kraemer , K. L. , Xu , S. and Dedrick , J. 2004 . Information technology payoff in e-business environments: An international perspective on value creation of e-business in the financial services industry . Journal of Management Information Systems , 21 : 17 – 54 .
   Web of Science ®Google Scholar