Acceptance of Rpa in Public Sector Institutions

References

• Asatiani, A., and E. Penttinen. 2016. Turning robotic process automation into commercial success – Case OpusCapita. Journal of Information Technology Teaching Cases 6 (2):67–74. doi:10.1057/jittc.2016.5.
   Google Scholar
• Bryman, A. 2006. Integrating quantitative and qualitative research: How is it done? Qualitative Research 6 (1):97–113. doi:10.1177/1468794106058877.
   Google Scholar
• Bygstad, B. 2017. Generative innovation: A comparison of lightweight and heavyweight it. Journal of Information Technology 32 (2):180–93. doi:10.1057/jit.2016.15.
   Web of Science ®Google Scholar
• Corbin, J. M., and A. Strauss. 1990. Grounded theory research: Procedures, canons, and evaluative criteria. Qualitative Sociology 13 (1):3–21.
   Web of Science ®Google Scholar
• Czarnecki, C., and P. Fettke. 2021. Robotic process automation: Management, technology, applications. Berlin, Boston: De Gruyter STEM.
   Google Scholar
• Dadayan, L., and E. Ferro. 2005. When technology meets the mind: A comparative study of the technology acceptance model. In Lecture Notes in Computer Science, ed. M. A. Wimmer, vol. 3591, 137–44. Berlin, Heidelberg: Springer.
   Google Scholar
• Denzin, N. K. 2017. The research act: A theoretical introduction to sociological methods. New York: Routledge.
   Google Scholar
• Dias, M., S. Pan, and Y. Tim. 2019. Knowledge embodiment of human and machine interactions: Robotic process automation at the Finland Government. In Proceedings of the European Conference on Information Systems, Stockholm, Sweden (18th ed.).
   Google Scholar
• Dillon, A., and M. G. Morris. 1996. User acceptance of information technology: Theories and models. Annual Review of Information Science and Technology 31:3–32.
   Web of Science ®Google Scholar
• Filgueiras, L. V. L., P. L. P. Corrêa, S. N. Alves-Souza, S. M. Teodoro, M. S. P. Da Silva, R. V. Encinas Quille, and V. R. Demuner. 2022. Working with robotic process automation: User experience after 18 months of adoption. Frontiers in Computer Science 4: Article 936146. doi: 10.3389/fcomp.2022.936146.
   Web of Science ®Google Scholar
• Geyer‐Klingeberg, J., J. Nakladal, F. Baldauf, and F. Veit. 2018. Process mining and robotic process automation: A perfect match. In Proceedings of the International Conference on Business Process Management, Sydney, Australia.
   Google Scholar
• Gioia, D. A., K. G. Corley, and A. L. Hamilton. 2013. Seeking qualitative rigor in inductive research. Organizational Research Methods 16 (1):15–31. doi:10.1177/1094428112452151.
   Web of Science ®Google Scholar
• Glaser, B., and A. Strauss. 2017. Discovery of grounded theory: Strategies for qualitative research, 1st. ed. New York: Taylor and Francis.
   Google Scholar
• Güner, E. O., S. Han, and G. Juell-Skielse. 2020. Robotic process automation as routine capability: A literature review. In Proceedings of the European Conference on Information Systems, Marrakech, Morocco.
   Google Scholar
• Gutermuth, O., C. Houy, and P. Fettke. 2020. Nationales E-Government Kompetenzzentrum NEGZ e.V., Berichte des NEGZ, 10, 7/2020. http://dx.doi.org/10.22028/D291-34141.
   Google Scholar
• Hofmann, P., C. Samp, and N. Urbach. 2019. Robotic process automation. Electronic Markets 30 (1):99–106. doi:10.1007/s12525-019-00365-8.
   Web of Science ®Google Scholar
• Houy, C., M. Hamberg, and P. Fettke. 2019. Robotic process automation in public administrations.
   Google Scholar
• Huffcutt, A., J. A. Weekley, W. Wiesner, T. DeGroot, and C. Jones. 2001. Comparison of situational and behavior description interview questions for higher-level positions. Personnel Psychology 54 (3):619–44. doi:10.1111/j.1744-6570.2001.tb00225.x.
   Web of Science ®Google Scholar
• IEEE. 2017. IEEE Std 2755-2017. IEEE. https://doi.org/10.1109/IEEESTD.2017.8070671.
   Google Scholar
• Juell-Skielse, G., I. Lindgren, and M. Åkesson. 2022. Service automation in the public sector: Concepts, empirical examples and challenges. Cham, Switzerland: Springer International Publishing.
   Google Scholar
• Koch, J., M. Trampler, I. Kregel, and A. Coners. 2020. Mirror, mirror, on the wall: Robotic process automation in the public sector using a digital twin. In Proceedings of the European Conference on Information Systems, Marrakech, Morocco.
   Google Scholar
• Kregel, I., B. Distel, and A. Coners. 2022. Business process management culture in public administration and its determinants. Business & Information Systems Engineering 64 (2):201–21. doi:10.1007/s12599-021-00713-z.
   Web of Science ®Google Scholar
• Kregel, I., J. Koch, and R. Plattfaut. 2021. Beyond the hype: Robotic process automation’s public perception over time. Journal of Organizational Computing and Electronic Commerce 31 (2):130–50. doi:10.1080/10919392.2021.1911586.
   Web of Science ®Google Scholar
• Lacity, M., L. P. Willcocks, and A. Craig. 2015. Robotic process automation at Telefónica O2. The Outsourcing Unit Working Research Paper Series. The London School of Economics and Political Science.
   Google Scholar
• Lindgren, I. 2020. Exploring the use of robotic process automation in local government. EGOV-CeDEM-EPart.
   Google Scholar
• Longhurst, R. 2009. Interviews: In-depth, semi-structured. In International Encyclopedia of Human Geography, ed. Rob Kitchin and Nigel Thrift, 580–84. Amsterdam, Netherlands: Elsevier.
   Google Scholar
• Morse, J. M. 1991. Approaches to qualitative-quantitative methodological triangulation. Nursing Research 40 (2):120–23. doi:10.1097/00006199-199103000-00014.
   PubMed Web of Science ®Google Scholar
• Øvrelid, E., and M. Halvorsen. 2018. Process innovation with lightweight it at an emergency unit. Journal of Integrated Design and Process Science 22 (2):27–44. doi:10.3233/jid-2018-0009.
   Google Scholar
• Penttinen, E., H. A. Kasslin, and A. Asatiani. 2018. How to choose between robotic process automation and back-end system automation? In Proceedings of the European Conference on Information Systems, Portsmouth, UK.
   Google Scholar
• Plattfaut, R., and V. Borghoff. 2022. Robotic process automation: A literature-based research agenda. Journal of Information Systems 36 (2):173–91. doi:10.2308/ISYS-2020-033.
   Web of Science ®Google Scholar
• Plattfaut, R., V. Borghoff, M. Godefroid, J. Koch, M. Trampler, and A. Coners. 2022. The critical success factors for robotic process automation. Computers in Industry 138:103646. doi:10.1016/j.compind.2022.103646.
   Web of Science ®Google Scholar
• Santos, F., R. Pereira, and J. B. Vasconcelos. 2020. Toward robotic process automation implementation: An end-to-end perspective. Business Process Management Journal 26 (2):405–20. doi:10.1108/BPMJ-12-2018-0380.
   Web of Science ®Google Scholar
• Smeets, M., R. U. Erhard, and T. Kaußler. 2019. Robotic Process Automation (RPA) in der Finanzwirtschaft: Technologie – Implementierung – Erfolgsfaktoren für Entscheider und Anwender. Wiesbaden, Germany: Springer Gabler.
   Google Scholar
• Smith, M., M. Noorman, and A. K. Martin. 2010. Automating the public sector and organizing accountabilities. Communications of the Association for Information Systems 26 (1). doi:10.17705/1CAIS.02601.
   Google Scholar
• Stravinskienė, I., and D. Serafinas. 2021. Process management and robotic process automation: The insights from systematic literature review. Management of Organizations: Systematic Research 85 (1):87–106. doi:10.1515/mosr-2021-0006.
   Google Scholar
• Syed, R., S. Suriadi, M. Adams, W. Bandara, S. Leemans, C. Ouyang, A. Hofstede, I. D. Weerd, M. Wynn, and H. Reijers. 2020. Robotic Process Automation: Contemporary themes and challenges. Computers in Industry 115:103162. doi:10.1016/j.compind.2019.103162.
   Web of Science ®Google Scholar
• Tschandl, M., Mezhuyev V., and D. Möstl. 2021. Robotic process automation technology acceptance: A case study from Austrian Companies. In Proceedings of International Conference on Emerging Technologies and Intelligent Systems, Al Buraimi, Oman.
   Google Scholar
• van der Aalst, W. M. P., M. Bichler, and A. Heinzl. 2018. Robotic process automation. Business & Information Systems Engineering 60 (4):269–72. doi:10.1007/s12599-018-0542-4.
   Web of Science ®Google Scholar
• van Looy, A. 2022. Employees’ attitudes towards intelligent robots: A dilemma analysis. Information Systems & E-Business Management 20 (3):371–408. doi:10.1007/s10257-022-00552-9.
   Web of Science ®Google Scholar
• Venkatesh, V., and H. Bala. 2008. Technology acceptance model 3 and a research agenda on interventions. Decision Sciences 39 (2):273–315. doi:10.1111/j.1540-5915.2008.00192.x.
   Web of Science ®Google Scholar
• Venkatesh, V., M. G. Morris, G. Davis, and F. D. Davis. 2003. User acceptance of information technology: Toward a unified view. Institutions & Transition Economics: Microeconomic Issues, EJournal 27 (3):425. doi:10.2307/30036540.
   Google Scholar
• Venkatesh, V., J. Y. Thong, and X. Xu. 2016. Unified theory of acceptance and use of technology: A synthesis and the road ahead. Journal of the Association for Information Systems 17 (5):328–76. doi:10.17705/1jais.00428.
   Web of Science ®Google Scholar
• Wewerka, J., S. Dax, and M. Reichert. 2020. A User Acceptance Model for Robotic Process Automation. In Proceedings of the 24th IEEE Int’l Enterprise Distributed Object Computing Conference, Eindhoven, Netherlands, vol. EDOC 2020, 97–106.
   Google Scholar
• Wewerka, J., and M. Reichert. 2021. Robotic process automation – a systematic mapping study and classification framework. Enterprise Information Systems 17 (2): Article 1986862. doi: 10.1080/17517575.2021.1986862.
   Web of Science ®Google Scholar
• Willcocks, L. P., M. Lacity, and A. Craig. 2015. The IT function and robotic process automation. The Outsourcing Unit Working Research Paper Series. The London School of Economics and Political Science.
   Google Scholar
• Williams, M. D., N. P. Rana, and Y. K. Dwivedi. 2015. The unified theory of acceptance and use of technology (UTAUT): A literature review. Journal of Enterprise Information Management 28 (3):443–88. doi:10.1108/JEIM-09-2014-0088.
   Web of Science ®Google Scholar
• Yin, R. K. 2011. Qualitative Research from Start to Finish. New York, NY: Guilford Press.
   Google Scholar