594
Views
15
CrossRef citations to date
0
Altmetric
Articles

Consumer motivation in providing high-quality information: building toward a novel design for travel guide websites

, , , &

References

  • Alba, J. W., & Hutchinson, J. W. (1987). Dimensions of consumer expertise. Journal of Consumer Research, 13(4), 411–454. doi: 10.1086/209080
  • Amabile, T. M. (1997). Motivating creativity in organizations: On doing what you love and loving what you do. California Management Review, 40(1), 39–58. doi: 10.2307/41165921
  • Barros, C. P., Butler, R., & Correia, A. (2010). The length of stay of golf tourism: A survival analysis. Tourism Management, 31(1), 13–21. doi: 10.1016/j.tourman.2009.02.010
  • Berman, S. L., Down, J., & Hill, C. W. (2002). Tacit knowledge as a source of competitive advantage in the National Basketball Association. Academy of Management Journal, 45(1), 13–31. doi: 10.2307/3069282
  • Bhattacharjee, S., Gopal, R. D., Lertwachara, K., Marsden, J. R., & Telang, R. (2007). The effect of digital sharing technologies on music markets: A survival analysis of albums on ranking charts. Management Science, 53(9), 1359–1374. doi: 10.1287/mnsc.1070.0699
  • Bilgram, V., Brem, A., & Voigt, K. I. (2008). User-centric innovations in new product development – systematic identification of lead users harnessing interactive and collaborative online-tools. International Journal of Innovation Management, 12(3), 419–458. doi: 10.1142/S1363919608002096
  • Breen, R., & Goldthorpe, J. H. (1997). Explaining educational differentials towards a formal rational action theory. Rationality and Society, 9(3), 275–305. doi: 10.1177/104346397009003002
  • Cabrera, A., Collins, W. C., & Salgado, J. F. (2006). Determinants of individual engagement in knowledge sharing. The International Journal of Human Resource Management, 17(2), 245–264. doi: 10.1080/09585190500404614
  • Cao, Q., Duan, W., & Gan, Q. (2011). Exploring determinants of voting for the “helpfulness” of online user reviews: A text mining approach. Decision Support Systems, 50(2), 511–521. doi: 10.1016/j.dss.2010.11.009
  • Cavusoglu, H., Li, Z., & Huang, K. W. (2015). Can gamification motivate voluntary contributions? The case of stackoverflow Q&A community. In Proceedings of the 18th ACM conference companion on computer supported cooperative work & social computing (pp. 171–174). New York, NY: ACM.
  • Cecere, G., Mancinelli, S., & Mazzanti, M. (2014). Waste prevention and social preferences: The role of intrinsic and extrinsic motivations. Ecological Economics, 107, 163–176. doi: 10.1016/j.ecolecon.2014.07.007
  • Chen, Y. C., Shang, R. A., & Kao, C. Y. (2009). The effects of information overload on consumers’ subjective state towards buying decision in the internet shopping environment. Electronic Commerce Research and Applications, 8(1), 48–58. doi: 10.1016/j.elerap.2008.09.001
  • Chen, Y., & Xie, J. (2005). Third-party product review and firm marketing strategy. Marketing Science, 24(2), 218–240. doi: 10.1287/mksc.1040.0089
  • Chen, Y., & Xie, J. (2008). Online consumer review: Word-of-mouth as a new element of marketing communication mix. Management Science, 54(3), 477–491. doi: 10.1287/mnsc.1070.0810
  • Cheung, C. M., & Lee, M. K. (2012). What drives consumers to spread electronic word of mouth in online consumer-opinion platforms. Decision Support Systems, 53(1), 218–225. doi: 10.1016/j.dss.2012.01.015
  • Chossat, V., & Gergaud, O. (2003). Expert opinion and gastronomy: The recipe for success. Journal of Cultural Economics, 27(2), 127–141. doi: 10.1023/A:1023432502059
  • Cohen, W. M., & Levinthal, D. A. (1990). Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, 35(1), 128–152. doi: 10.2307/2393553
  • Cowley, E., & Mitchell, A. A. (2003). The moderating effect of product knowledge on the learning and organization of product information. Journal of Consumer Research, 30(December), 443–454. doi: 10.1086/378620
  • Cowley, E., & A. A. Mitchell. (2005). What Do novice consumers remember? Advances in Consumer Research, 32(1), 437–438.
  • Daft, R. L., & Lengel, R. H. (1984). Information richness: A New approach to manager information processing and organization design. In B. Staw & L. L. Cummings (Eds.), Research in organizational behavior (pp. 191–233). Greenwich, CT: JAI Press.
  • Daft, R. L., & Lengel, R. H. (1986). Organizational information requirements, media richness and structural design. Management Science, 32(5), 554–571. doi: 10.1287/mnsc.32.5.554
  • Daft, R. L., Lengel, R. H., & Trevino, L. K. (1987). Message equivocality, media selection, and manager performance: Implications for information systems. MIS Quarterly, 11, 355–366. doi: 10.2307/248682
  • Deterding, S., Dixon, D., Khaled, R., & Nacke, L. E. (2011). From game design elements to gamefulness: Defining “gamification”. In Proceedings of the 15th international academic MindTrek conference (pp. 9–15). Tampere: ACM Press.
  • Dulebohn, J. H., & Ferris, G. R. (1999). The role of influence tactics in perceptions of performance evaluations’ fairness. Academy of Management Journal, 42(3), 288–303. doi: 10.2307/256920
  • Eliashberg, J., & Shugan, S. M. (1997). Film critics: Influencers or predictors? Journal of Marketing, 61(2), 68–78. doi: 10.2307/1251831
  • Fang, B., Ye, Q., Kucukusta, D., & Law, R. (2016). Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics. Tourism Management, 52, 498–506. doi: 10.1016/j.tourman.2015.07.018
  • Forman, C., Ghose, A., & Wiesenfeld, B. (2008). Examining the relationship between reviews and sales: The role of reviewer identity disclosure in electronic markets. Information Systems Research, 19(3), 291–313. doi: 10.1287/isre.1080.0193
  • Ghose, A., Ipeirotis, P.G. (2007). Designing novel review ranking systems: Predicting usefulness and impact of reviews. In Proceedings of the ninth international conference on electronic commerce, Minneapolis (pp. 303–310). New York, NY: ACM Press.
  • Ghose, A., Ipeirotis, P. G., & Li, B. (2014). Examining the impact of ranking on consumer behavior and search engine revenue. Management Science, 60(7), 1632–1654. doi: 10.1287/mnsc.2013.1828
  • Goh, K. Y., Heng, C. S., & Lin, Z. (2013). Social media brand community and consumer behavior: Quantifying the relative impact of user-and marketer-generated content. Information Systems Research, 24(1), 88–107. doi: 10.1287/isre.1120.0469
  • Granovetter, M. (1983). The strength of weak ties: A network theory revisited. Sociological Theory, 1(1), 201–233. doi: 10.2307/202051
  • Hamari, J., Koivisto, J., & Sarsa, H. (2014). Does gamification work? A literature review of empirical studies on gamification. In 47th Hawaii international conference on system sciences (pp. 3025–3034). Hawaii: IEEE Computer Society.
  • Harrell, F. E., Lee, K. L., & Mark, D. B. (1996). Tutorial in biostatistics multivariable prognostic models: Issues in developing models, evaluating assumptions and adequacy, and measuring and reducing errors. Statistics in Medicine, 15, 361–387. doi: 10.1002/(SICI)1097-0258(19960229)15:4<361::AID-SIM168>3.0.CO;2-4
  • Hau, Y. S., Kim, B., Lee, H., & Kim, Y. G. (2013). The effects of individual motivations and social capital on employees’ tacit and explicit knowledge sharing intentions. International Journal of Information Management, 33(2), 356–366. doi: 10.1016/j.ijinfomgt.2012.10.009
  • Hess, W., & Persson, M. (2012). The duration of trade revisited. Empirical Economics, 43(3), 1083–1107. doi: 10.1007/s00181-011-0518-4
  • Hong, Y., & Pavlou, P. A. (2014). Product Fit uncertainty in online markets: Nature, effects, and antecedents. Information Systems Research, 25(2), 328–344. doi: 10.1287/isre.2014.0520
  • Kankanhalli, A., Tan, B. C., & Wei, K. K. (2005). Contributing knowledge to electronic knowledge repositories: An empirical investigation. MIS Quarterly, 29(1), 113–143.
  • Kardes, F. R., Muthukrishnan, A. V., & Pashkevich, V. (2004). On the conditions under which experience and Mo-tivation accentuate bias in intuitive judgment. In T. Betsch & S. Haberstroh (Eds.), The Routines of decision making (pp. 139–156). Mahwah, NJ: Erlbaum.
  • Korfiatis, N., García-Bariocanal, E., & Sánchez-Alonso, S. (2012). Evaluating content quality and helpfulness of online product reviews: The interplay of review helpfulness vs. Review content. Electronic Commerce Research and Applications, 11(3), 205–217. doi: 10.1016/j.elerap.2011.10.003
  • Krumm, J., Davies, N., & Narayanaswami, C. (2008). User-generated content. IEEE Pervasive Computing, 7(4), 10–11. doi: 10.1109/MPRV.2008.85
  • Lee, M. K., Cheung, C. M., Lim, K. H., & Sia, C. L. (2006). Understanding customer knowledge sharing in web-based discussion boards: An exploratory study. Internet Research, 16(3), 289–303. doi: 10.1108/10662240610673709
  • Lengel, R. H. (1983). Managerial information processing and communication-media source selection behavior (Unpublished PhD dissertation). Texas A&M University.
  • Li, X., & Hitt, L. M. (2008). Self-selection and information role of online product reviews. Information Systems Research, 19(4), 456–474. doi: 10.1287/isre.1070.0154
  • Li, Z., Huang, K., & Cavusoglu, H. (2012). Quantifying the impact of badges on user engagement in online Q&A communities. In Thirty international conference on information systems (pp. 1–10). Orlando, FL.
  • Liang, S., Schuckert, M., & Law, R. (2017). Multilevel analysis of the relationship between type of travel, online ratings, and management response: Empirical evidence from international upscale hotels. Journal of Travel & Tourism Marketing, 34(2), 239–256. doi: 10.1080/10548408.2016.1156613
  • Liang, S., Schuckert, M., Law, R., & Chen, C.-C. (2017). Be a “superhost”: The importance of badge systems for peer-to-peer rental accommodations. Tourism Management, 60, 454–465. doi: 10.1016/j.tourman.2017.01.007
  • Liang, S., & Sun, W. J. (2014). Research on microblogging original posts release behavior based on panel data of mobile applications. In Proceedings of 2014 international conference on management science & engineering (ICMSE), August (pp. 43–49). Helsinki: IEEE.
  • Lichtenthaler, U. (2013). Absorptive capacity, environmental turbulence, and the complementarity of organizational learning processes. Academy of Management Journal, 56(6), 1830–1830. doi: 10.5465/amj.2013.3001
  • Lipman, B. L. (1995). Information processing and bounded rationality: A survey. The Canadian Journal of Economics, 28(1), 42–67. doi: 10.2307/136022
  • Liu, Z., & Park, S. (2015). What makes a useful online review? Implication for travel product websites. Tourism Management, 47, 140–151. doi: 10.1016/j.tourman.2014.09.020
  • Lüthje, C. (2004). Characteristics of innovating users in a consumer goods field: An empirical study of sport-related product consumers. Technovation, 24(9), 683–695. doi: 10.1016/S0166-4972(02)00150-5
  • Lüthje, C., Herstatt, C., & Von Hippel, E. (2005). User-innovators and “local” information: The case of mountain biking. Research Policy, 34(6), 951–965. doi: 10.1016/j.respol.2005.05.005
  • Mehta, R., Hoegg, J., & Chakravarti, A. (2011). Knowing too much: Expertise-induced false recall effects in product comparison. Journal of Consumer Research, 38(3), 535–554. doi: 10.1086/659380
  • Mudambi, S. M., & Schuff, D. (2010). What makes a helpful review? A study of consumer reviews on Amazon.com. MIS Quarterly, 34(1), 185–200.
  • Nelson, R. E. (1989). The strength of strong ties: Social networks and intergroup conflict in organizations. Academy of Management Journal, 32(2), 377–401. doi: 10.2307/256367
  • Ngo-Ye, T. L., & Sinha, A. P. (2014). The influence of reviewer engagement characteristics on online review helpfulness: A text regression model. Decision Support Systems, 61, 47–58. doi: 10.1016/j.dss.2014.01.011
  • Nonaka, I., & Von Krogh, G. (2009). Perspective-tacit knowledge and knowledge conversion: Controversy and advancement in organizational knowledge creation theory. Organization Science, 20(3), 635–652. doi: 10.1287/orsc.1080.0412
  • Park, S., & Nicolau, J. L. (2015). Asymmetric effects of online consumer reviews. Annals of Tourism Research, 50, 67–83. doi: 10.1016/j.annals.2014.10.007
  • Peng, M. W., & Luo, Y. (2000). Managerial ties and firm performance in a transition economy: The nature of a micro-macro link. Academy of Management Journal, 43(3), 486–501. doi: 10.2307/1556406
  • Petty, R. E., Cacioppo, J. T., & Goldman, R. (1981). Personal involvement as a determinant of argument-based persuasion. Journal of Personality and Social Psychology, 41(5), 847–855. doi: 10.1037/0022-3514.41.5.847
  • Phang, C. W., Zhang, C., & Sutanto, J. (2013). The influence of user interaction and participation in social media on the consumption intention of niche products. Information & Management, 50(8), 661–672. doi: 10.1016/j.im.2013.07.001
  • Pourhoseingholi, M. A., Hajizadeh, E., Moghimi Dehkordi, B., Safaee, A., Abadi, A., & Zali, M. R. (2007). Comparing Cox regression and parametric models for survival of patients with gastric carcinoma. Asian Pacific Journal of Cancer Prevention, 8(3), 412–416.
  • Qunar.com. (2015a). Overview. Retrieved March 12, 2015, from http://www.qunar.com/site/en/Qunar.in.China_1.1.shtml
  • Qunar.com. (2015b). What is expert review? Retrieved March 12, 2015, from http://hotelzt.qunar.com/shishuiyuan/index.html?from=shouyeuser
  • Robb, A. M., & Watson, J. (2012). Gender differences in firm performance: Evidence from new ventures in the United States. Journal of Business Venturing, 27(5), 544–558. doi: 10.1016/j.jbusvent.2011.10.002
  • Roehm, M. L., & Sternthal, B. (2001). The moderating effect of knowledge and resources on the persuasive impact of analogies. Journal of Consumer Research, 28(September), 257–272. doi: 10.1086/322901
  • Ryan, R. M., & Deci, E. L. (2000). Intrinsic and extrinsic motivations: Classic definitions and new directions. Contemporary Educational Psychology, 25(1), 54–67. doi: 10.1006/ceps.1999.1020
  • Sauer, J., Seibel, K., & Rüttinger, B. (2010). The influence of user expertise and prototype fidelity in usability tests. Applied Ergonomics, 41(1), 130–140. doi: 10.1016/j.apergo.2009.06.003
  • Schlagenhaufer, C., & Amberg, M. (2015). A descriptive literature review and classification framework for gamification in information systems. In Twenty-Third European conference on information systems (ECIS) (pp. 1–15). Münster, Germany.
  • Schuckert, M., Liu, X., & Law, R. (2016). Stars, votes and badges: How online badges impact hotel reviewers. Journal of Travel & Tourism Marketing, 33(4), 440–452. doi: 10.1080/10548408.2015.1064056
  • Senecal, S., & Nantel, J. (2004). The influence of online product recommendations on consumers’ online choices. Journal of Retailing, 80(2), 159–169. doi: 10.1016/j.jretai.2004.04.001
  • Spool, J. (2009). The magic behind Amazon’s 2.7 Billion Dollar Question. Retrieved from http://www.uie.com/articles/magicbehindamazon/
  • Stajkovic, A. D., & Luthans, F. (1998). Social cognitive theory and self-efficacy: Going beyond traditional motivational and behavioral approaches. Organizational Dynamics, 26(4), 62–74. doi: 10.1016/S0090-2616(98)90006-7
  • Tortoriello, M., Reagans, R., & McEvily, B. (2012). Bridging the knowledge gap: The influence of strong ties, network cohesion, and network range on the transfer of knowledge between organizational units. Organization Science, 23(4), 1024–1039. doi: 10.1287/orsc.1110.0688
  • Vermeulen, I. E., & Seegers, D. (2009). Tried and tested: The impact of online hotel reviews on consumer consideration. Tourism Management, 30(1), 123–127. doi: 10.1016/j.tourman.2008.04.008
  • Wang, E., Little, B. B., & DelHomme-Little, B. A. (2012). Factors contributing to tourists’ length of stay in Dalian Northeastern China – a survival model analysis. Tourism Management Perspectives, 4, 67–72. doi: 10.1016/j.tmp.2012.03.005
  • Wang, Y., Sung, C., Dartois, C., Ramchandani, R., Booth, B. P., Rock, E., & Gobburu, J. (2009). Elucidation of relationship between tumor size and survival in non-small-cell lung cancer patients can aid early decision making in clinical drug development. Clinical Pharmacology & Therapeutics, 86(2), 167–174. doi: 10.1038/clpt.2009.64
  • Wasko, M. M., & Faraj, S. (2005). Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly, 29(1), 35–57.
  • Wilson, A. (2014). Bounded memory and biases in information processing. Econometrica, 82(6), 2257–2294. doi: 10.3982/ECTA12188
  • Winter, S. (1997). Knowledge and competence as strategic assets. In D. Teece (Ed.), The strategic management of intellectual capital (pp. 165–187). Cambridge, MA: Ballinger.
  • Xie, K. L., Zhang, Z., & Zhang, Z. (2014). The business value of online consumer reviews and management response to hotel performance. International Journal of Hospitality Management, 43, 1–12. doi: 10.1016/j.ijhm.2014.07.007
  • Yan, Z., Xing, M., Zhang, D., & Ma, B. (2015). EXPRS: An extended pagerank method for product feature extraction from online consumer reviews. Information & Management, 52(7), 850–858. doi: 10.1016/j.im.2015.02.002
  • Ye, Q., Law, R., Gu, B., & Chen, W. (2011). The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings. Computers in Human Behavior, 27(2), 634–639. doi: 10.1016/j.chb.2010.04.014
  • Zhang, Z., Ye, Q., Law, R., & Li, Y. (2010). The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews. International Journal of Hospitality Management, 29(4), 694–700. doi: 10.1016/j.ijhm.2010.02.002
  • Zhang, Z., Zhang, Z., Wang, F., Law, R., & Li, D. (2013). Factors influencing the effectiveness of online group buying in the restaurant industry. International Journal of Hospitality Management, 35, 237–245. doi: 10.1016/j.ijhm.2013.06.012
  • Zhang, Z., Zhang, Z., & Yang, Y. (2016). The power of expert identity: How website-recognized expert reviews influence travelers’ online rating behavior. Tourism Management, 55, 15–24. doi: 10.1016/j.tourman.2016.01.004
  • Zhu, F., & Zhang, X. (2010). Impact of online consumer reviews on sales: The moderating role of product and consumer characteristics. Journal of Marketing, 74(2), 133–148. doi: 10.1509/jmkg.74.2.133

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.