A partial least squares structural equation modeling approach for examining multidimensional values of Taipei Zoo

References

• Aaker, D. A., & Keller, K. L. (1990). Consumer evaluations of brand extensions. Journal of Marketing, 54(1), 27–41. doi: 10.2307/1252171
   Web of Science ®Google Scholar
• Baker, B. (2012). Destination branding for small cities: The essentials for successful place branding. Portland, OR: Creative Leap Books.
   Google Scholar
• Ballantyne, R., Packer, J., Hughes, K., & Dierking, L. (2007). Conservation learning in wildlife tourism settings: Lessons from research in zoos and aquariums. Environmental Education Research, 13(3), 367–383. doi: 10.1080/13504620701430604
   Google Scholar
• Baratay, E., & Hardouin-Fugier, E. (2002). Zoo: A history of zoological gardens in the West. London: Reaktion Books.
   Google Scholar
• Benbow, S. M. P. (2000). Zoos: Public places to view private lives. The Journal of Popular Culture, 33(4), 13–23. doi: 10.1111/j.0022-3840.2000.3304_13.x
   PubMed Web of Science ®Google Scholar
• Camarero, C., Garrido-Samaniego, M. J., & Vicente, E. (2012). Determinants of brand equity in cultural organizations: The case of an art exhibition. The Service Industries Journal, 32(9), 1527–1549. doi: 10.1080/02642069.2011.567414
   Web of Science ®Google Scholar
• Carr, N., & Cohen, S. (2011). The public face of zoo: Images of entertainment, education, and conservation. Anthrozoos, 24(2), 175–189. doi: 10.2752/175303711X12998632257620
   Web of Science ®Google Scholar
• Chin, W. W. (1998). The partial least squares approach to structural equation modeling. In G. A. Marcoulides (Ed.), Modern methods for business research (pp. 295–358). Mahwah, NJ: Lawrence Erlbaum.
   Google Scholar
• Chin, W. W., & Newsted, P. R. (1999). Structural equation modeling analysis with small samples using partial least squares. In R. Hoyle (Ed.), Statistical strategies for small sample research (pp. 1307–1341). Thousand Oaks, CA: Sage.
   Google Scholar
• Churchill, G. A. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16, 64–73. doi: 10.2307/3150876
   Web of Science ®Google Scholar
• Cohen, J. (1988). Statistical power analysis for the behavioral sciences. Mahwah, NJ: Lawrence Erlbaum.
   Google Scholar
• Collins, J. (2001). Good to great: Why some companies make the leap … and others don’t. New York, NY: HarperCollins.
   Google Scholar
• De Chernatony, L., & Dall’Olmo Riely, F. (1999). Experts’ views about defining service brands and the principles of services branding. Journal of Business Research, 46(2), 181–192. doi: 10.1016/S0148-2963(98)00021-6
   Web of Science ®Google Scholar
• Dowling, G. (2002). Creating corporate reputations: Identity, image and performance. Oxford: University Press.
   Google Scholar
• Draper, C., Browne, W., & Harris, S. (2013). Do formal inspections ensure that British zoos meet and improve minimum animal welfare standards? Animals, 3, 1058–1072. doi: 10.3390/ani3041058
   Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39–50. doi: 10.2307/3151312
   Web of Science ®Google Scholar
• Frochot, I., & Kreziak, D. (2008). Customers’ perceptions of ski resorts’ images: Implications for resorts’ positioning strategies. Tourism and Hospitality Research, 8(4), 298–308. doi: 10.1057/thr.2008.27
   Google Scholar
• Gustafsson, E., Larson, M., & Svensson, B. (2014). Governance in multi-project networks: Lessons from a failed destination branding effort. European Planning Studies, 22(8), 1569–1586. doi: 10.1080/09654313.2013.784588
   Web of Science ®Google Scholar
• Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A primer on partial least squares structural equation modeling (PLS-SEM). Thousand Oaks, CA: Sage.
   Google Scholar
• Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. The Journal of Marketing Theory and Practice, 19(2), 139–152. doi: 10.2753/MTP1069-6679190202
   Google Scholar
• He, Y. J., Pan, J. R., Lin, Y. R., Gu, M. J., Wang, W. Z., & Liu, Y. C. (2012). A case study of travel motivation, expectation and satisfaction of Taipei Zoo visitors. Review of Leisure, Sport and Health, 3(2), 78–102.
   Google Scholar
• Henseler, J., Dijkstra, T. K., Sarstedt, M., Ringle, C. M., Diamantopoulos, A., Straub, D. W., … Calantone, R. J. (2014). Common beliefs and reality about partial least squares: Comments on Rönkkö & Evermann (2013). Organizational Research Methods, 17(2), 182–209. doi: 10.1177/1094428114526928
   Web of Science ®Google Scholar
• Hsu, S. H., Chen, W. H., & Hsieh, M. J. (2006). Robustness testing of PLS, LISREL, EQS and ANN-based SEM for measuring customer satisfaction. Total Quality Management & Business Excellence, 17(3), 355–372. doi: 10.1080/14783360500451465
   Web of Science ®Google Scholar
• Hu, L. T., & Bentler, P. M. (1998). Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. Psychological Methods, 3(4), 424–453. doi: 10.1037/1082-989X.3.4.424
   Web of Science ®Google Scholar
• Ipsen, C., Arnold, N., & Colling, K. (2005). Self-employment for people with disabilities: Enhancing services through interagency linkages. Journal of Disability Policy Studies, 15, 231–239. doi: 10.1177/10442073050150040501
   Google Scholar
• Iyanna, S., Bosangit, C., & Mohd-Any, A. A. (2012). Value evaluation of customer experience using consumer generated context. International Journal of Management and Marketing Research, 5(2), 89–102.
   Google Scholar
• Jarvis, C. B., MacKenzie, S. B., & Podsakoff, P. M. (2003). A critical review of construct indicators and measurement model misspecification in marketing and consumer research. Journal of Consumer Research, 30, 199–218. doi: 10.1086/376806
   Web of Science ®Google Scholar
• Jensen, E. (2014). Evaluating children’s conservation biology learning at the zoo. Conservation Biology, 28(4), 1004–1011. doi: 10.1111/cobi.12263
   PubMed Web of Science ®Google Scholar
• Johnson, H. (2012). ‘Genuine Jersey’: Branding and authenticity in a small island culture. Island Studies Journal, 7(2), 235–258.
   Web of Science ®Google Scholar
• Kanten, S., & Yaşlioğlu, M. (2012). Role of innovation in creating customer value in hotel establishments: A study on managers. The Journal of Faculty of Economics and Administrative Sciences, 17(2), 437–449.
   Google Scholar
• Klijn, E.-H., Eshuis, J., & Braun, E. (2012). The influence of stakeholder involvement on the effectiveness of place branding. Public Management Review, 14(4), 499–519. doi: 10.1080/14719037.2011.649972
   Web of Science ®Google Scholar
• Lee, L. C., & Lin, S. C. (2006). A study of visitors’ cognitions on the educational marketing strategy – using Taipei City Zoo as an example. Journal of Leisure and Tourism Industry Research, 1(1), 55–64.
   Google Scholar
• Lee, N., Cadogan, J. W., & Chamberlain, L. (2013). The MIMIC model and formative variables: problems and solutions. AMS Review, 3(1), 3–17. doi: 10.1007/s13162-013-0033-1
   Google Scholar
• Li, C., Wang, C. P., Liu, S. T., & Weng, L. H. (2010). Forest value orientations and importance of forest recreation services. Journal of Environmental Management, 91, 2342–2348. doi: 10.1016/j.jenvman.2010.06.020
   PubMed Web of Science ®Google Scholar
• Liao, C. W. (2014). Exploring the correlations among service encounter, customer perceived value, purchase intention in hospitality industry. Anthropologist, 17(3), 823–830.
   Web of Science ®Google Scholar
• Lin, S. Y. (2005). A case study of improving service quality of Taipei Zoo Education Center. Bio and Leisure Industry Research, 3(1), 1–18.
   Google Scholar
• Madsbjerg, C., & Rasmussen, M. B. (2014). The moment of clarity: Using the human sciences to solve your toughest business problems. Boston, MA: Harvard Business School.
   Google Scholar
• Malik, M. E., Naeem, B., & Munawar, M. (2012). Brand image: Past, present and future. Journal of Basic and Applied Scientific Research, 2(12), 13069–13075.
   Google Scholar
• McChesney, C., & Covey, S. (2012). The 4 disciplines of execution. New York, NY: Free Press.
   Google Scholar
• McKercher, B., & Ho, P. S. Y. (2006). Assessing the tourism potential of small cultural and heritage attractions. Journal of Sustainable Tourism, 14(5), 473–488. doi: 10.2167/jost 620.0
   Google Scholar
• Moon, Y. (2010). Different: Escaping the competitive herd. New York, NY: Crown Business.
   Google Scholar
• Park, C. W., Jaworski, B. J., & Maclnnis, D. J. (1986). Strategic brand concept-image management. Journal of Marketing, 50(4), 135–145. doi: 10.2307/1251291
   Web of Science ®Google Scholar
• Patrick, P. G., Matthews, C. E., Ayers, D. F., & Tunnicliffe, S. D. (2007). Conservation and education: Prominent themes in zoo mission statements. The Journal of Environmental Education, 38(3), 53–60. doi: 10.3200/JOEE.38.3.53-60
   Google Scholar
• Peña, A. I. P., Jamilena, D. M. F., & Molina, MÁR. (2012). The perceived value of the rural tourism stay and its effect on rural tourist behaviour. Journal of Sustainable Tourism, 20(8), 1045–1065. doi: 10.1080/09669582.2012.667108
   Web of Science ®Google Scholar
• Pike, S. (2005). Tourism destination branding complexity. Journal of Product and Brand Management, 14(4), 258–259. doi: 10.1108/10610420510609267
   Google Scholar
• Pike, S. (2009). Destination brand positions of a competitive set of near-home destinations. Tourism Management, 30(6), 857–866. doi: 10.1016/j.tourman.2008.12.007
   Web of Science ®Google Scholar
• Ries, E. (2011). The lean startup. New York, NY: Crown Business.
   Google Scholar
• Roberts, S., & Tribe, J. (2008). Sustainability indicators for small tourism enterprises – an exploratory perspective. Journal of Sustainable Tourism, 16(5), 575–594. doi: 10.1080/09669580802159644
   Web of Science ®Google Scholar
• San Diego Zoo Global. (2017). About the San Diego Zoo. Retrieved March 19, 2017 from http://zoo.sandiegozoo.org/content/about-san-diego-zoo
   Google Scholar
• Schmitt, B. H. (2003). Customer experience management: A revolutionary approach to connecting with your customers. Hoboken, NJ: John Wiley.
   Google Scholar
• Smith, L., Broad, S., & Weiler, B. (2008). A closer examination of the impact of zoo visits on visitor behaviour. Journal of Sustainable Tourism, 16(5), 544–562. doi: 10.1080/09669580802159628
   Web of Science ®Google Scholar
• Song, S., Li, G., van der Veen, R., & Chen, J. L. (2011). Assessing Mainland Chinese tourists’ satisfaction with Hong Kong using tourist satisfaction index. International Journal of Tourism Research, 13(1), 82–96. doi: 10.1002/jtr.801
   Web of Science ®Google Scholar
• Song, S., van der Veen, R., Li, G., & Chen, J. L. (2012). The Hong Kong tourist satisfaction index. Annals of Tourism Research, 39(1), 459–479. doi: 10.1016/j.annals.2011.06.001
   Web of Science ®Google Scholar
• Stubbs, J. (2010). Wish you were here: The branding of Stockholm and destinations. Stockholm: *Up there, everywhere.
   Google Scholar
• Taipei Zoo. (2015a). History. Retrieved March 19, 2017, from http://english.zoo.taipei.gov.tw/ct.asp?xItem=143621&ctNode=10041&mp=104032
   Google Scholar
• Taipei Zoo. (2015b). Taipei Zoo Policy White Paper (2008∼2014). Retrieved March 19, 2017, from http://www.zoo.taipei.gov.tw/ct.asp?xItem=1097422&ctNode=24896&mp=104031
   Google Scholar
• Thiel, P. (2014). Zero to one: Notes on startups, or how to build the future. New York, NY: Crown Business.
   Google Scholar
• Veltre, T. (1996). Menageries, metaphors and meanings. In R. J. Hoage & W. A. Deiss (Eds.), New worlds, new animals: From menagerie to zoological park in the nineteenth century (pp. 19–29). Baltimore, MD: Johns Hopkins University Press.
   Google Scholar
• Wickins-Dražilová, D. (2006). Zoo animal welfare. Journal of Agricultural and Environmental Ethnics, 19, 27–36. doi: 10.1007/s10806-005-4380-2
   Web of Science ®Google Scholar
• Wildlife Reserves Singapore Group. (2015). Corporate philosophy. Retrieved March 19, 2017, from http://www.wrs.com.sg/corp-info-philosophy.html
   Google Scholar
• Zeithaml, V. A. (1988). Consumer perceptions of price quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(1), 2–22. doi: 10.2307/1251446
   Web of Science ®Google Scholar
• Zoological Society of London. (2017). About the Zoological Society of London. Retrieved March 19, 2017, from http://www.zsl.org/about-us
   Google Scholar