Examination of benefits sought by hiking tourists: a comparison of impact-range performance analysis and impact asymmetry analysis

References

• Adongo, R., & Kim, S. (2018). Whose festival is it anyway? Analysis of festival stakeholder power, legitimacy, urgency, and the sustainability of local festivals. Journal of Sustainable Tourism, 26(11), 1863–1188.
   Web of Science ®Google Scholar
• Adongo, R., Kim, S., & Elliot, S. (2019). “Give and take”: A social exchange perspective on festival stakeholder relations. Annals of Tourism Research, 75(1), 42–57.
   Google Scholar
• Back, K. J. (2012). Impact-range performance analysis and asymmetry analysis for improving quality of Korean food attributes. International Journal of Hospitality Management, 31(2), 535–543.
   Web of Science ®Google Scholar
• Back, K. J., & Lee, C. K. (2015). Determining the attributes of casino customer satisfaction: Applying impact-range performance and asymmetry analyses. Journal of Travel & Tourism Marketing, 32(6), 747–760.
   Web of Science ®Google Scholar
• Barton, J., Hine, R., & Pretty, J. (2009). The health benefits of walking in greenspaces of high natural and heritage value. Journal of Integrative Environmental Sciences, 6(4), 261–278.
   Web of Science ®Google Scholar
• Chi, C. G. (2012). An examination of destination loyalty: Differences between first-time and repeat visitors. Journal of Hospitality & Tourism Research, 36(1), 3–24.
   Web of Science ®Google Scholar
• Collins-Kreiner, N., & Kliot, N. (2016). Particularism vs. universalism in hiking tourism. Annals of Tourism Research, 56(3), 132–137.
   Google Scholar
• Comrey, A., & Lee, H. (1992). A first course in factor analysis (2nd ed.). Hillsdale, NJ: Lawrence Erlbaum.
   Google Scholar
• Crotts, J. C., & Magnini, V. P. (2011). The customer delight construct: Is surprise essential? Annals of Tourism Research, 38(2), 719–722.
   Web of Science ®Google Scholar
• Crotts, J. C., Pan, B., & Raschid, A. E. (2008). A survey method for identifying key drivers of guest delight. International Journal of Contemporary Hospitality Management, 20(4), 462–470.
   Google Scholar
• Deng, W. (2007). Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism. Tourism Management, 28(5), 1274–1284.
   Web of Science ®Google Scholar
• Deng, W. J., Kuo, Y. F., & Chen, W. C. (2008). Revised importance–performance analysis: Three-factor theory and benchmarking. The Service Industries Journal, 28(1), 37–51.
   Web of Science ®Google Scholar
• Freidt, B., Hill, E., Gómez, E., & Goldenberg, M. (2010). A benefits-based study of Appalachian Trail users: Validation and application of the benefits of hiking scale. Physical Health Education Nexus, 2(1), 1–22.
   Google Scholar
• Füller, J., & Matzler, K. (2008). Customer delight and market segmentation: An application of the three-factor theory of customer satisfaction on life style groups. Tourism Management, 29(1), 116–126.
   Web of Science ®Google Scholar
• Fullerton, G., & Taylor, S. (2002). Mediating, interactive, and non-linear effects in service quality and satisfaction with services research. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de L’Administration, 19(2), 124–136.
   Web of Science ®Google Scholar
• Gyimóthy, S., & Mykletun, R. J. (2004). Play in adventure tourism: The case of Arctic trekking. Annals of Tourism Research, 31(4), 855–878.
   Web of Science ®Google Scholar
• Honey, M. (2008). Ecotourism and sustainable development: Who owns paradise? Washington, DC: Island Press.
   Google Scholar
• Hyun, M. Y., Park, Y. A., & Kim, Y. G. (2016). Motivations to walk Jeju “Ollegil”, South Korea: Development and validation of a walking motivation scale. Tourism Planning & Development, 13(4), 486–503.
   Web of Science ®Google Scholar
• Jaccard, J., Brinberg, D., & Ackerman, L. J. (1986). Assessing attribute importance: A comparison of six methods. Journal of Consumer Research, 12(4), 463–468.
   Web of Science ®Google Scholar
• Jeju Tourism Association. (2017). Jeju tourism statistics. Retrieved from http://www.visitjeju.or.kr/web/bbs/bbsDtl.do?pageIndex=1&sBbsId=TOURSTAT&bbsId=TOURSTAT&noticeNum=249&authNum=&sKeyOpt=1&sKey=
   Google Scholar
• Kang, G. K. (2014). A research on creating Samnamgil Trail. Advanced Science and Technology Letters, 52, 125–130.
   Google Scholar
• Kano, N., Seraku, N., Takahashi, F., & Tsuji, S. (1984). Which service quality dimensions are important in inbound tourism. Managing Service Quality, 16(5), 520–537.
   Google Scholar
• Kastenholz, E., & Rodrigues, Á. (2007). Discussing the potential benefits of hiking tourism in Portugal. Anatolia, 18(1), 5–21.
   Google Scholar
• Keniger, L. E., Gaston, K. J., Irvine, K. N., & Fuller, R. A. (2013). What are the benefits of interacting with nature? International Journal of Environmental Research and Public Health, 10(3), 913–935.
   PubMed Web of Science ®Google Scholar
• Kim, S., Choe, J., & Petrick, J. (2018). The effect of celebrity on brand awareness, perceived quality, brand image, brand loyalty, and destination attachment to a literary festival. Journal of Destination Marketing & Management, 9(September), 320–329.
   Google Scholar
• Kim, B., Kim, S., & Heo, C. (2016). Analysis of satisfiers and dissatisfiers in online hotel reviews on social media. International Journal of Contemporary Hospitality Management, 28(9), 1915–1936.
   Web of Science ®Google Scholar
• Kim, B., Kim, S., & Heo, C. (2019). Consequences of customer dissatisfaction in upscale and budget hotels: Focusing on dissatisfied customers’ attitude toward a hotel. International Journal of Hospitality and Tourism Administration, 20(1), 15–46.
   Web of Science ®Google Scholar
• Kim, B., Kim, S., & King, B. (2016). The sacred and the profane: Identifying pilgrim traveler value orientations using means-end theory. Tourism Management, 56, 142–155.
   Web of Science ®Google Scholar
• Kim, H., Lee, S., Uysal, M., Kim, J., & Ahn, K. (2015). Nature-based tourism: Motivation and subjective well-being. Journal of Travel & Tourism Marketing, 32(Suppl. 1), S76–S96.
   Web of Science ®Google Scholar
• Kim, S., Schuckert, M., Im, H., & Elliot, S. (2017). An interregional extension of destination brand equity research: From China to Europe. Journal of Vacation Marketing, 23(4), 277–294.
   Web of Science ®Google Scholar
• Kozak, M. (2001). Repeaters’ behavior at two distinct destinations. Annals of Tourism Research, 28(3), 784–807.
   Web of Science ®Google Scholar
• Lau, A. L., & McKercher, B. (2004). Exploration versus acquisition: A comparison of first-time and repeat visitors. Journal of Travel Research, 42(3), 279–285.
   Google Scholar
• Lee, W. S., Kim, J., Graefe, A. R., & Chi, S. H. (2013). Valuation of an eco-friendly hiking trail using the contingent valuation method: An application of psychological ownership theory. Scandinavian Journal of Hospitality and Tourism, 13(1), 55–69.
   Web of Science ®Google Scholar
• Li, P., Bin, Z., & Ryan, C. (2017). Hiking in China: A fuzzy model of satisfaction. Tourism Management Perspectives, 22, 90–97.
   Web of Science ®Google Scholar
• Li, X. R., Cheng, C. K., Kim, H., & Petrick, J. F. (2008). A systematic comparison of first-time and repeat visitors via a two-phase online survey. Tourism Management, 29(2), 278–293.
   Web of Science ®Google Scholar
• Ma, J., Gao, J., Scott, N., & Ding, P. (2013). Customer delight from theme park experiences: The antecedents of delight based on cognitive appraisal theory. Annals of Tourism Research, 42, 359–381.
   Web of Science ®Google Scholar
• Maas, J., Verheij, R. A., Groenewegen, P. P., De Vries, S., & Spreeuwenberg, P. (2006). Green space, urbanity, and health: How strong is the relation? Journal of Epidemiology & Community Health, 60(7), 587–592.
   PubMed Web of Science ®Google Scholar
• Magnini, V. P., Crotts, J. C., & Zehrer, A. (2011). Understanding customer delight: An application of travel blog analysis. Journal of Travel Research, 50(5), 535–545.
   Web of Science ®Google Scholar
• Marafa, L. M., Ting, H. Y., & Cheong, C. K. (2007). Perceived benefits of hiking as an outdoor recreation activity in Hong Kong. Licere, Belo Horizonte, 10(2), 1–26.
   Google Scholar
• Marcus, C. C., & Barnes, M. (Eds.). (1999). Healing gardens: Therapeutic benefits and design recommendations. New York: John Wiley & Sons.
   Google Scholar
• Maria Raya, J., Martínez-Garcia, E., & Celma, D. (2017). Economic and social yield of investing in hiking tourism: The case of Berguedà, Spain. Journal of Travel & Tourism Marketing, 35(2), 148–161.
   Web of Science ®Google Scholar
• Matzler, K., Hinterhuber, H. H., Bailom, F., & Sauerwein, E. (1996). How to delight your customers. Journal of Product & Brand Management, 5(2), 6–18.
   Google Scholar
• Matzler, K., & Sauerwein, E. (2002). The factor structure of customer satisfaction: An empirical test of the importance grid and the penalty-reward-contrast analysis. International Journal of Service Industry Management, 13(4), 314–332.
   Google Scholar
• Mikulić, J., Dužević, I., & Baković, T. (2015). Exploring drivers of student satisfaction and dissatisfaction: An assessment of impact-asymmetry and impact-range. Total Quality Management & Business Excellence, 26(11/12), 1213–1225.
   Web of Science ®Google Scholar
• Mikulić, J., & Prebežac, D. (2008). Prioritizing improvement of service attributes using impact range-performance analysis and impact-asymmetry analysis. Managing Service Quality: An International Journal, 18(6), 559–576.
   Google Scholar
• Mikulić, J., & Prebežac, D. (2012). Using dummy regression to explore asymmetric effects in tourist satisfaction: A cautionary note. Tourism Management, 33(3), 713–716.
   Web of Science ®Google Scholar
• Mittal, V., & Kamakura, W. A. (2001). Satisfaction, repurchase intent, and repurchase behavior: Investigating the moderating effect of customer characteristics. Journal of Marketing Research, 38(1), 131–142.
   Web of Science ®Google Scholar
• Moore, R. L., & Ross, D. T. (1998). Trails and recreational green-ways: Corridors of benefits. Parks & Recreation, 33(1), 69–79.
   Google Scholar
• Moore, R. L., & Shafer, C. S. (2001). Introduction to special issue trails and greenways: Opportunities for planners, managers, and scholars. Journal of Park and Recreation Administration, 19(3), 1–16.
   Google Scholar
• Mu, Y., & Nepal, S. (2016). High mountain adventure tourism: Trekkers’ perceptions of risk and death in Mt. Everest Region. Nepal. Asia Pacific Journal of Tourism Research, 21(5), 500–511.
   Web of Science ®Google Scholar
• Nordbø, I., & Prebensen, N. K. (2015). Hiking as mental and physical experience. In Advances in hospitality and leisure (pp. 169–186). Emerald Group. https://www.emeraldinsight.com/doi/book/10.1108/S1745-3542201511
   Google Scholar
• Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York: McGraw-Hill.
   Google Scholar
• Oliver, R. L., Rust, R. T., & Varki, S. (1997). Customer delight: Foundations, findings, and managerial insight. Journal of Retailing, 73(3), 311–336.
   Web of Science ®Google Scholar
• Oppermann, M. (1997). First-time and repeat visitors to New Zealand. Tourism Management, 18(3), 177–181.
   Web of Science ®Google Scholar
• Oppermann, M. (1998). Destination threshold potential and the law of repeat visitation. Journal of Travel Research, 37(2), 131–137.
   Google Scholar
• Petrick, J. F. (2004). Are loyal visitors desired visitors? Tourism Management, 25(4), 463–470.
   Web of Science ®Google Scholar
• Plutchik, R. (1980). Emotion: A psychoevolutionary synthesis. New York: Harper & Row.
   Google Scholar
• Prince, S., & Ioannides, D. (2017). Contextualizing the complexities of managing alternative tourism at the community-level: A case study of a Nordic eco-village. Tourism Management, 60, 348–356.
   Web of Science ®Google Scholar
• Rust, R. T., & Oliver, R. L. (2000). Should we delight the customer? Journal of the Academy of Marketing Science, 28(1), 86–94.
   Web of Science ®Google Scholar
• Sarigöllü, E., & Huang, R. (2005). Benefits segmentation of visitors to Latin America. Journal of Travel Research, 43(3), 277–293.
   Google Scholar
• Shanka, T., & Taylor, R. (2004). Discriminating factors of first-time and repeat visitors to wine festivals. Current Issues in Tourism, 7(2), 134–145.
   Google Scholar
• Statista. (2017). The statistics portal. Retrieved from https://www.statista.com/statistics/191240/participants-in-hiking-in-the-us-since-2006/
   Google Scholar
• Su, L., Swanson, S. R., & Chen, X. (2018). Reputation, subjective well-being, and environmental responsibility: The role of satisfaction and identification. Journal of Sustainable Tourism. doi: 10.1080/09669582.2018.1443115
   Web of Science ®Google Scholar
• Torres, E. N., & Kline, S. (2006). From satisfaction to delight: A model for the hotel industry. International Journal of Contemporary Hospitality Management, 18(4), 290–301.
   Google Scholar
• Um, S., Chon, K., & Ro, Y. H. (2006). Antecedents of revisit intention. Annals of Tourism Research, 33(4), 1141–1158.
   Web of Science ®Google Scholar
• Weaver, D. (2001). Ecotourism as mass tourism: Contradiction or reality? The Cornell Hotel and Restaurant Administration Quarterly, 42(2), 104–112.
   Google Scholar
• Weaver, D. B., & Lawton, L. J. (2007). Twenty years on: The state of contemporary ecotourism research. Tourism Management, 28(5), 1168–1179.
   Web of Science ®Google Scholar
• Wolf, I. D., Brown, G., & Wohlfart, T. (2017). Applying public participation GIS (PPGIS) to inform and manage visitor conflict along multi-use trails. Journal of Sustainable Tourism, 26(3), 470–495.
   Web of Science ®Google Scholar
• Wolf, I. D., & Wohlfart, T. (2014). Walking, hiking and running in parks: A multidisciplinary assessment of health and well-being benefits. Landscape and Urban Planning, 130(1), 89–103.
   Google Scholar
• Woo, K. S., Sohn, Y. K., San Ahn, U., Yoon, S. H., & Spate, A. (2013). Jeju Island Geopark-A volcanic wonder of Korea. Berlin Heidelberg: Springer.
   Google Scholar
• Woodham, O. P., Williams, J. A., & McNeil, K. R. (2016). Toward understanding the impact of attributes on satisfaction in different price tiers. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 29, 91–117.
   Google Scholar
• Ye, B. H., Fu, H., & Law, R. (2016). Use of impact-range performance and asymmetry analyses to improve OTA website quality. Journal of Hospitality and Tourism Management, 26, 9–17.
   Web of Science ®Google Scholar