154
Views
8
CrossRef citations to date
0
Altmetric
Refereed Paper

Embedding Written and Oral Communication Within the Hospitality Curriculum

Pages 39-50 | Published online: 24 May 2013

References

  • AACSB International, the Association to Advance Collegiate Schools of Business . January 2005 . Eligibility Procedures and Accreditation Standards for Business Accreditation January , Tampa , FL : Author. .
  • Ashley , R. A. , Bach , S. A. , Chesser , J. W. , Ellis , E. T. , Ford , R. C. LeBruto , S. M. 1995 . A Customer-Based Approach to Hospitality Education . Cornell Hotel and Restaurant Administration Quarterly , 36 ( 4 ) : 74 – 79 .
  • Beatty , M. J. 1987 . Communication Apprehension as a Determinant of Avoidance, Withdrawal and Performance Anxiety . Communication Quarterly , 35 ( 2 ) : 202 – 217 .
  • Beaufort , A. 2000 . Learning the Trade: A Social Apprenticeship Model for Gaining Writing Expertise . Written Communication , 17 ( 2 ) : 185 – 223 .
  • Beaufort , A. 1999 . Writing in the Real World: Making the Transition From School to Work New York : Teachers College Press. .
  • Bracewell , R. J. and Witte , S. P. 2003 . Tasks, Ensembles, and Activity: Linkages Between Text Production and Situation of Use in the Workplace . Written Communication , 20 ( 4 ) : 511 – 559 .
  • Breiter , D. and Clements , C. 1996 . Hospitality Management Curricula for the 21st Century . Hospitality & Tourism Educator , 8 ( 1 ) : 57 – 60 .
  • Brownell , J. and Jameson , D. A. 2004 . Problem-based Learning in Graduate Management Education: An Integrative Model and Interdisciplinary Application . Journal of Management Education , 28 ( 5 ) : 558 – 577 .
  • Christou , E. 2002 . Revisiting Competencies for Hospitality Management: Contemporary Views of the Stakeholders . Journal of Hospitality & Tourism Education , 14 ( 1 ) : 25 – 32 .
  • Choy , D. and Kavanaugh , R. R. 2005 . The Effectiveness of Applying Structured Writing Principles to Facilitate Undergraduates Students' Learning of Diversity Issues . Journal of Hospitality & Tourism Education , 17 ( 3 ) : 27 – 33 .
  • Couture , B. and Rymer , J. 1993 . “ Situational Exigence: Composing Processes On The Job by Writer's Role and Task Value. ” . In Writing in the Workplace: New Research Perspectives Edited by: Spilka , R. 4 – 20 . Carbondale , IL : Southern Illinois University Press. .
  • Cross , G. A. 2001 . Forming the Collective Mind: A Contextual Exploration of Large-Scale Collaborative Writing in Industry Cresskill , NJ : Hampton. .
  • Emenheiser , D. A. , Clay , J. M. and Palakurthi , R. 1998 . Profiles of Successful Restaurant Managers for Recruitment and Selection in the US . International Journal of Contemporary Hospitality Management , 10 ( 2 ) : 54 – 62 .
  • Enz , C. A. , Renaghan , L. M. and Geller , A. N. 1993 . Graduate-Level Education: A Survey of Stakeholders . Cornell Hotel and Restaurant Administration Quarterly , 34 ( 4 ) : 90 – 95 .
  • Epstein , C. 1999 . Teaching Field-Specific Writing: Results of a WAC Survey . Business Communication Quarterly , 62 ( 1 ) : 29 – 41 .
  • Forman , J. , ed. 1992 . New Visions of Collaborative Writing Portsmouth , NH : Boynton Cook. .
  • Formica , S. and McCleary , K. 2000 . Professional-Development Needs in Italy . Cornell Hotel and Restaurant Administration Quarterly , 41 ( 2 ) : 72 – 78 .
  • Freedman , A. and Adam , C. 1996 . Learning to Write Professionally: “Situated Learning” and the Transition from University to Professional Discourse . Journal of Business and Technical Communication , 10 ( 4 ) : 395 – 427 .
  • Freedman , A. , Adam , C. and Smart , G. 1994 . Wearing Suits to Class: Simulating Genres and Simulations as Genre . Written Communication , 11 ( 2 ) : 193 – 226 .
  • Gursoy , D. and Swanger , N. 2005 . An Industry-Driven Model of Hospitality Curriculum for Programs Housed in Accredited Colleges of Business: Part II . Journal of Hospitality & Tourism Education , 17 ( 2 ) : 46 – 56 .
  • Huettman , E. 1996 . Writing for Multiple Audiences: An Examination of Audience Concerns in a Hospitality Consulting Firm . Journal of Business Communication , 33 ( 3 ) : 257 – 273 .
  • Jones , S. L. 2005 . From Writers to Information Coordinators: Technology and the Changing Face of Collaboration . Journal of Business and Technical Communication , 19 ( 4 ) : 449 – 467 .
  • Kay , C. and Russette , J. 2000 . Hospitality-Management Competencies . Cornell Hotel and Restaurant Administration Quarterly , 41 ( 2 ) : 52 – 63 .
  • Kleiman , S. 1993 . “ The Reciprocal Relationship of Workplace Culture and Review. ” . In Writing in the Workplace: New Research Perspectives Edited by: Spilka , R. 56 – 70 . Carbondale , IL : Southern Illinois University Press. .
  • Lay , M. M. and Karis , W. M. , eds. 1991 . Collaborative Writing in Industry: Investigations in Theory and Practice Amityville , NY : Baywood. .
  • Lowry , P. B. , Curtis , A. and Lowry , M. R. 2004 . Building a Taxonomy and Nomenclature of Collaborative Writing to Improve Interdisciplinary Research and Practice . Journal of Business Communication , 41 ( 1 ) : 66 – 99 .
  • Menzel , K. E. and Carrell , L. J. 1994 . The Relationship Between Preparation and Performance in Public Speaking . Communication Education , 43 ( 1 ) : 17 – 26 .
  • Morello , J. T. 2000 . Comparing Speaking Across the Curriculum and Writing Across the Curriculum Programs . Communication Education , 49 ( 1 ) : 99 – 113 .
  • Munter , M. 1999 . Whacking WAC . Business Communication Quarterly , 62 ( 1 ) : 108 – 112 .
  • Nelson , A. A. and Dopson , L. 2001 . Future of Hotel Education: Required Skills and Knowledge for Graduates of U.S. Hospitality Programs Beyond the Year 2000–Part one . Journal of Hospitality & Tourism Education , 13 ( 5 ) : 58 – 67 .
  • Odell , L. and Goswami , D. , eds. 1985 . Writing in Nonacademic Settings New York : Guilford. .
  • O'Halloran , C. S. D. 2003 . Changing Our Teaching Paradigm: Multiple Intelligences in Hospitality Education . Journal of Hospitality & Tourism Education , 15 ( 2 ) : 43 – 51 .
  • O'Halloran , C. S. and O'Halloran , R. M. 2001 . Recommending Rubrics as Teaching and Learning Tools . Journal of Hospitality & Tourism Education , 13 ( 2 ) : 55 – 58 .
  • O'Halloran , R. M. and Deale , C. S. 2004 . The Importance of Writing Across the Hospitality and Tourism Curriculum . Journal of Teaching in Travel & Tourism , 4 ( 2 ) : 61 – 78 .
  • Okeiyi , E. , Finley , D. and Postel , R. 1994 . Food and Beverage Management Competencies: Educator, Industry, and Student Perspectives . Hospitality & Tourism Educator , 6 ( 4 ) : 37 – 40 .
  • Perdue , J. , Woods , R. H. and Ninemeier , J. 2002 . Club Management Competencies 2005: Updated Information for the Classroom . Journal of Hospitality & Tourism Education , 14 ( 2 ) : 19 – 32 .
  • Plutsky , S. and Wilson , B. A. 2001 . Writing Across the Curriculum in a College of Business and Economics . Business Communication Quarterly , 64 ( 4 ) : 26 – 41 .
  • Riordan , D. A. , Riordan , M. P. and Sullivan , M. C. 2000 . Writing Across the Accounting Curriculum: An Experiment . Business Communication Quarterly , 63 ( 3 ) : 49 – 59 .
  • Rogers , P. S. , Ho , M. L. , Thomas , J. , Wong , I. F. H. and Cheng , C. O. L. 2004 . Preparing New Entrants for Subordinate Reporting: A Decision-Making Framework for Writing . Journal of Business Communication , 41 ( 4 ) : 370 – 401 .
  • Rogers , P. S. and Rymer , J. 2001 . Analytical Tools to Facilitate Transitions Into New Writing Contexts: A Communicative Perspective . Journal of Business Communication , 38 ( 2 ) : 112 – 152 .
  • Russell , D. R. 1997 . Rethinking Genre in School and Society: An Activity Theory Analysis . Written Communication , 14 ( 4 ) : 504 – 554 .
  • Schneider , B. and Andre , J. 2005 . University Preparation for Workplace Writing: An Exploratory Study of the Perception of Students in Three Disciplines . Journal of Business Communication , 42 ( 2 ) : 195 – 218 .
  • Schullery , N. M. and Gibson , M. K. 2001 . Working in Groups: Identification and Treatment of Students' Perceived Weaknesses . Business Communication Quarterly , 64 ( 2 ) : 9 – 30 .
  • Seibold , D. R. , Kudsi , S. and Rude , M. 1993 . Does Communication Training Make a Difference? Evidence for the Effectiveness of a Presentation Skills Program . Journal of Applied Communication Research , 21 ( 2 ) : 111 – 131 .
  • Spilka , R. , ed. 1993 . Writing in the Workplace: New Research Perspectives Carbondale , IL : Southern Illinois Press. .
  • Steed , E. and Schwer , R. K. 2003 . Executive Committee Skills and Complementing the Learning Cycle in Hospitality Education . Journal of Hospitality & Tourism Education , 15 ( 1 ) : 43 – 50 .
  • Swales , J. M. 1990 . Genre Analysis: English in Academic and Research Settings Cambridge : Cambridge University Press. .
  • Tas , R. F. 1988 . Teaching Future Managers . Cornell Hotel and Restaurant Administration Quarterly , 29 ( 2 ) : 41 – 43 .
  • Umbreit , W. T. 1992 . In Search of Hospitality Curriculum Relevance for the 1990s . Hospitality & Tourism Educator , 5 ( 1 ) : 71 – 74 .
  • Winsor , D. 1999 . Genre and Activity Systems: The Role of Documentation in Maintaining and Changing Engineering Activity Systems . Written Communication , 16 ( 2 ) : 200 – 224 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.