Undergraduate Students’ Attitudes Toward and Perceptions of Hospitality Careers in Mainland China

References

• Akin Aksu, A., & Deniz Köksal, C. (2005). Perceptions and attitudes of tourism students in Turkey. International Journal of Contemporary Hospitality Management, 17, 436–447. doi:10.1108/09596110510604869
   Google Scholar
• Allen, D. G. (2006). Do organizational socialization tactics influence newcomer embeddedness and turnover? Journal of Management, 32(2), 237–256. doi:10.1177/0149206305280103
   Web of Science ®Google Scholar
• Bamford, K. (2012). Undergraduate student perceptions of a career in the tourism and hospitality industry in New Zealand (Doctoral dissertation). Retrieved from https://ourarchive.otago.ac.nz/bitstream/handle/10523/2448/bamfordkirstenl2012mtour.pdf?sequence=1
   Google Scholar
• Barron, O., Maxwell, G., Broadbridge, A., & Ogden, S. (2007). Career in hospitality management: Generation Y’s experiences and perceptions. Journal of Hospitality and Tourism Management, 14(2), 119–128. doi:10.1375/jhtm.14.2.119
   Google Scholar
• Baum, T., Kralj, A., Robinson, R. N., & Solnet, D. J. (2016). Tourism workforce research: A review, taxonomy and agenda. Annals of Tourism Research, 60, 1–22. doi:10.1016/j.annals.2016.04.003
   Web of Science ®Google Scholar
• Brown, E. A., Thomas, N. J., & Bosselman, R. H. (2015). Are they leaving or staying: A qualitative analysis of turnover issues for Generation Y hospitality employees with a hospitality education. International Journal of Hospitality Management, 46, 130–137. doi:10.1016/j.ijhm.2015.01.011
   Web of Science ®Google Scholar
• Busby, G., & Fiedel, D. (2001). A contemporary review of tourism degrees in the United Kingdom. Journal of Vocational Education and Training, 53, 501–521. doi:10.1080/13636820100200174
   Google Scholar
• China Industry Research. (in press). China hotel industry development status and market forecast report. Retrieved from http://www.cir.cn/Pdf/JianZhuFangChan/98/酒店未来发展趋势_15A2998.pdf
   Google Scholar
• China National Tourism Administration. (2008). China tourism statistics bulletin 2007. Retrieved from http://en.cnta.gov.cn/html/tjzlm/index.html
   Google Scholar
• China National Tourism Administration. (2013a). China tourism statistics bulletin 2011. Retrieved from http://www.cnta.gov.cn/html/2012-10/2012-10-25-9-0-71726.html
   Google Scholar
• China National Tourism Administration. (2016). China tourism statistics bulletin 2015. Retrieved from http://www.cnta.gov.cn/zwgk/lysj/201610/t20161018_786774.shtml
   Google Scholar
• China National Tourism Administration. (2017). China tourism statistics bulletin 2016. Retrieved from http://www.cnta.gov.cn/zwgk/lysj/201711/t20171108_846343.shtml
   Google Scholar
• Chu, R. K., & Choi, T. (2000). An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: A comparison of business and leisure travellers. Tourism Management, 21(4), 363–377. doi:10.1016/S0261-5177(99)00070-9
   Web of Science ®Google Scholar
• Chuang, N. K., & Dellmann-Jenkis, M. (2010). Career decision making and intention: A study of hospitality undergraduate students. Journal of Hospitality & Tourism Research, 34, 512–530. doi:10.1177/1096348010370867
   Web of Science ®Google Scholar
• Eurico, S. T., Silva, J. A. M., & Valle, P. O. (2015). A model of graduates’ satisfaction and loyalty in tourism higher education: The role of employability. Journal of Hospitality, Leisure, Sport & Tourism Education, 16, 30–42. doi:10.1016/j.jhlste.2014.07.002
   Web of Science ®Google Scholar
• Fok, R. H., & Yeung, R. M. (2016). Work attitudes of Generation Y in Macau’s hotel industry: Management’s perspective. Worldwide Hospitality and Tourism Themes, 8(1), 83–96. doi:10.1108/WHATT-10-2015-0034
   Web of Science ®Google Scholar
• Fusch, P. I., & Ness, L. R. (2015). Are we there yet? Data saturation in qualitative research. The Qualitative Report, 20(9), 1408–1416.
   Web of Science ®Google Scholar
• Goh, E. (2011). The value and benefits of fieldtrips in tourism and hospitality education. Higher Learning Research Communications, 1(1), 60–70. doi:10.18870/hlrc.v1i1.18
   Google Scholar
• Goh, E., Nguyen, S., & Law, R. (2017). Marketing private hotel management schools in Australia. Asia Pacific Journal of Marketing and Logistics, 29(4), 880–889. doi:10.1108/APJML-09-2016-0183
   Web of Science ®Google Scholar
• Gu, H., Kavanaugh, R. R., & Cong, Y. (2007). Empirical studies of tourism education in China. Journal of Teaching in Travel & Tourism, 7(1), 3–24. doi:10.1300/J172v07n01_02
   Google Scholar
• Guest, G., Bunce, A., & Johnson, L. (2006). How many interviews are enough? An experiment with data saturation and variability. Field Methods, 18(1), 59–82. doi:10.1177/1525822X05279903
   Web of Science ®Google Scholar
• Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1–55. doi:10.1080/10705519909540118
   Web of Science ®Google Scholar
• Hung, K. (2013). Chinese hotels in the eyes of Chinese hoteliers: The most critical issues. Asia Pacific Journal of Tourism Research, 18, 354–368. doi:10.1080/10941665.2012.658415
   Web of Science ®Google Scholar
• Jiang, B., & Tribe, J. (2009). “Tourism jobs-short lived professions”: Student attitudes towards tourism careers in China. Journal of Hospitality, Leisure, Sports and Tourism Education, 8(1), 4–19. doi:10.3794/johlste.81.168
   Web of Science ®Google Scholar
• Josiam, B. M., Devine, F. G., Baum, T., Crutsinger, C., & Reynolds, J. S. (2010). Attitudes to work of Generation Y students in hospitality management: A comparative analysis of students in England, Scotland and Northern Ireland. Journal of Hospitality & Tourism Education, 22(1), 44–53. doi:10.1080/10963758.2010.10696968
   Google Scholar
• Josiam, B. M., Reynolds, J. S., Thozhur, S., Crutsinger, C., Baum, T., & Devine, F. G. (2008). Attitudes to work of Generation Y students in hospitality management: A comparative analysis of students in the United States and the United Kingdom. Journal of Foodservice Business Research, 11, 295–314. doi:10.1080/15378020802317016
   Google Scholar
• Kim, B. C., McCleary, K. W., & Kaufman, T. (2010). The new generation in the industry: Hospitality/tourism students’ career preferences, sources of influence, and career choice factors. Journal of Hospitality & Tourism Education, 22(3), 5–11. doi:10.1080/10963758.2010.10696979
   Google Scholar
• Kim, S. S., Jung, J., & Wang, K. C. (2016). Hospitality and tourism management students’ study and career preferences: Comparison of three Asian regional groups. Journal of Hospitality, Leisure, Sport & Tourism Education, 19, 66–84. doi:10.1016/j.jhlste.2016.05.002
   Web of Science ®Google Scholar
• King, W. P., & Hang, K. W. (2011). Career perceptions of undergraduate gaming management students. Journal of Teaching in Travel & Tourism, 11, 367–391. doi:10.1080/15313220.2011.624409
   Google Scholar
• Knight, P., & Mantz, Y. (2013). Learning, curriculum and employability in higher education. London, UK: Taylor & Francis.
   Google Scholar
• Kong, H. Y., & Baum, T. (2006). Skills and work in the hospitality sector: The case of hotel front office employees in China. International Journal of Contemporary Hospitality Management, 18, 509–518. doi:10.1108/09596110610681548
   Google Scholar
• Kusluvan, S., & Kusluvan, Z. (2000). Perceptions and attitudes of undergraduate tourism students towards working in the tourism industry in Turkey. Tourism Management, 21, 251–269. doi:10.1016/S0261-5177(99)00057-6
   Web of Science ®Google Scholar
• Lim, V. K. G., Teo, T. S. H., & See, S. K. B. (2000). Perceived job image among police officers in Singapore: Factorial dimensions and differential effects. Journal of Social Psychology, 140, 740–750. doi:10.1080/00224540009600514
   PubMed Web of Science ®Google Scholar
• Lu, T., & Adler, H. (2009). Career goals and expectations of hospitality and tourism students in China. Journal of Teaching in Travel & Tourism, 9(1–2), 63–80. doi:10.1080/15313220903041972
   Google Scholar
• Lub, X., Nije Bijvank, M., Matthijs Bal, P., Blomme, R., & Schalk, R. (2012). Different or alike? Exploring the psychological contract and commitment of different generations of hospitality workers. International Journal of Contemporary Hospitality Management, 24, 553–573. doi:10.1108/09596111211226824
   Web of Science ®Google Scholar
• Ma, E., Kim, S. S., & Lee, M. (2007). HTM study motivations and preferences: The case of Hong Kong and mainland Chinese master’s students studying in Hong Kong. Asian Journal of Tourism and Hospitality Research, 1(1), 99–112.
   Google Scholar
• Martilla, J. A., & James, J. C. (1977). Importance-performance analysis. Journal of Marketing, 41(1), 77–79. doi:10.2307/1250495
   Web of Science ®Google Scholar
• Matzler, K., Bailom, F., Hinterhuber, H. H., Renzl, B., & Pichler, J. (2004). The asymmetric relationship between attribute-level performance and overall customer satisfaction: A reconsideration of the importance–performance analysis. Industrial Marketing Management, 33, 271–277. doi:10.1016/S0019-8501(03)00055-5
   Web of Science ®Google Scholar
• Nabi, G., Holden, R., & Walmsley, A. (2006). Career-making: Graduating into self-employment. Leeds, UK: National Council for Graduate Entrepreneurship.
   Google Scholar
• Nachmias, S., & Walmsley, A. (2015). Making career decisions in a changing graduate labour market: A hospitality perspective. Journal of Hospitality, Leisure, Sport & Tourism Education, 17, 50–58. doi:10.1016/j.jhlste.2015.09.001
   Web of Science ®Google Scholar
• Nunnally, J. C., & Bernstein, I. (1994). Psychometric theory (3rd ed.). New York, NY: McGraw-Hill.
   Google Scholar
• Pan, F. C. (2015). Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel. Tourism Management, 46, 84–91. doi:10.1016/j.tourman.2014.06.004
   Web of Science ®Google Scholar
• Qiu, H, Ye, B, Hung, K, & York, Q. Y. (2015). Exploring antecedents of employee turnover intention–evidence of china’s hotel industry. Journal of China Tourism Research, 11(1), 53–66.
   Web of Science ®Google Scholar
• Richardson, S. (2008). Undergraduate tourism and hospitality students attitudes toward a career in the industry: A preliminary investigation. Journal of Teaching in Travel & Tourism, 8(1), 23–46.
   Google Scholar
• Richardson, S. (2009). Undergraduates’ perceptions of tourism and hospitality as a career choice. International Journal of Hospitality Management, 28, 382–388. doi:10.1016/j.ijhm.2008.10.006
   Web of Science ®Google Scholar
• Richardson, S. (2010). Generation Y’s perceptions and attitudes towards a career in tourism and hospitality. Journal of Human Resources in Hospitality & Tourism, 9(2), 179–199. doi:10.1080/15332840903383855
   Google Scholar
• Robinson, R. N., Kralj, A., Solnet, D. J., Goh, E., & Callan, V. (2014). Thinking job embeddedness not turnover: Towards a better understanding of frontline hotel worker retention. International Journal of Hospitality Management, 36, 101–109. doi:10.1016/j.ijhm.2013.08.008
   Web of Science ®Google Scholar
• Robinson, R. N., Kralj, A., Solnet, D. J., Goh, E., & Callan, V. J. (2016). Attitudinal similarities and differences of hotel frontline occupations. International Journal of Contemporary Hospitality Management, 28(5), 1051–1072. doi:10.1108/IJCHM-08-2014-0391
   Web of Science ®Google Scholar
• Sina. (2016, December 16). The average turnover rate of employees rose to 20% in 2016—Corporate paid adjustment tends to be cautious. Retrieved from http://finance.sina.com.cn/roll/2016-12-16/doc-ifxytkcf7816614.shtml
   Google Scholar
• Sun, H. (2015). The relationships between individual modernity, parental influence, perceived hotel job image and career intentions: A study of hospitality students in China. Retrieved from http://theses.lib.polyu.edu.hk.ezproxy.lb.polyu.edu.hk/bitstream/handle/200/8158/b28163862.pdf?sequence=1
   Google Scholar
• Tang, N., Wang, Y., & Zhang, K. (2017). Values of Chinese generation cohorts: Do they matter in the workplace? Organizational Behavior and Human Decision Processes, 143, 8–22. doi:10.1016/j.obhdp.2017.07.007
   Web of Science ®Google Scholar
• Teng, C. C. (2008). The effects of personality traits and attitudes on student uptake in hospitality employment. International Journal of Hospitality Management, 27(1), 76–86. doi:10.1016/j.ijhm.2007.07.007
   Web of Science ®Google Scholar
• Tong, L. (2017). Hotel industry suffered talent dilemma: Fifty percent of new general managers don’t have bachelor’s degrees. Retrieved from http://www.eeo.com.cn/2017/1103/316047.shtml
   Google Scholar
• Tsang, N. K., & Hsu, C. H. (2011). Thirty years of research on tourism and hospitality management in China: A review and analysis of journal publications. International Journal of Hospitality Management, 30(4), 886–896. doi:10.1016/j.ijhm.2011.01.009
   Web of Science ®Google Scholar
• Wan, Y. K. P., Wong, I. A., & Kong, W. H. F. (2014). Student career prospect and industry commitment: The roles of industry attitude, perceived social status, and salary expectations. Tourism Management, 40, 1–14. doi:10.1016/j.tourman.2013.05.004
   Web of Science ®Google Scholar
• Wang, S. (2014). Tourism career perceptions and implications, a case study of Chinese undergraduate students. Tourism Today, 14, 55–67.
   Google Scholar
• Wang, S. (2016). Examination of tourism undergraduates’ industry commitment, in the context of China. Journal of Teaching in Travel & Tourism, 16(2), 101–115. doi:10.1080/15313220.2015.1120170
   Web of Science ®Google Scholar
• Wang, S., & Huang, X. (2014). College students’ perceptions of tourism careers in China: Implications for the industry and education providers. Journal of Human Resources in Hospitality & Tourism, 13(3), 211–233. doi:10.1080/15332845.2014.866449
   Google Scholar
• Wang, Z. (2017). Factors that affect employee turnover in five-star hotels in Beijing, China (Unpublished doctoral dissertation). Auckland University of Technology, Auckland, New Zealand.
   Google Scholar
• Wong, S. C. K., & Liu, G. J. (2010). Will parental influences affect career choice? Evidence from hospitality and tourism management students in China. International Journal of Contemporary Hospitality Management, 22(1), 82–102. doi:10.1108/09596111011013499
   Web of Science ®Google Scholar
• Wong, S. C. K., Liu, J. G., & Bao, Y. F. (2007). The effects of parental influences over hospitality and tourism management students’ career choice intentions in China. Paper presented at the Fourth China Tourism Forum, Kunming, China. Retrieved from http://hdl.handle.net/10397/41707.
   Google Scholar
• Wu, B., Morrison, A. M., Yang, J. K., Zhou, J. L., & Cong, L. L. (2014). Cracks in the ivory tower? A survey-based analysis of undergraduate tourism education and educators in China. Journal of Hospitality, Leisure, Sport & Tourism Education, 14, 26–38. doi:10.1016/j.jhlste.2013.12.002
   Web of Science ®Google Scholar
• Wu, M. Y. (2013). “I would love to work in tourism, but …”: Exploring the outcomes of an ethnic tourism education initiative. Journal of Hospitality, Leisure, Sport & Tourism Education, 12(1), 47–58. doi:10.1016/j.jhlste.2012.11.001
   Web of Science ®Google Scholar
• Zhang, H. Q., & Chow, I. (2004). Application of importance-performance model in tour guides’ performance: Evidence from mainland Chinese outbound visitors in Hong Kong. Tourism Management, 25(1), 81–91. doi:10.1016/S0261-5177(03)00064-5
   Web of Science ®Google Scholar