Faculty Behavioral Intentions in Hospitality Education: Effect of Service Quality, Service Value, Sacrifice, and Satisfaction

References

• Abdullah, F. (2006). The development of HEdPERF: A new measuring instrument of service quality for the higher education sector. International Journal of Consumer Studies, 30(6), 569–581. https://doi.org/10.1111/j.1470-6431.2005.00480.x
   Google Scholar
• Aguinis, H., Yu, L., & Tosun, C. How to enhance scholarly impact: Recommendations for university administrators, researchers and educators. (2021). International Journal of Contemporary Hospitality Management 33(8) , 2485–2499. . https://doi.org/10.1108/IJCHM-10-2020-1189
   Web of Science ®Google Scholar
• Al-Twijri, M. I., & Noaman, A. Y. (2015). A new data mining model adopted for higher institutions. Procedia Computer Science, 65, 836–844. https://doi.org/10.1016/j.procs.2015.09.037
   Google Scholar
• Alonderiene, R., & Majauskaite, M. (2016). Leadership style and job satisfaction in higher education institutions. International Journal of Educational Management, 30(1), 140–164. https://doi.org/10.1108/IJEM-08-2014-0106
   Web of Science ®Google Scholar
• Ambrose, S., Huston, T., & Norman, M. (2005). A qualitative method for assessing faculty satisfaction. Research in Higher Education, 46(7), 803–830. https://doi.org/10.1007/s11162-004-6226-6
   Web of Science ®Google Scholar
• Amzat, I. H., & Idris, D. A. R. (2012). Structural equation models of management and decisionmaking styles with job satisfaction of academic staff in Malaysian research university. International Journal of Educational Management, 26(7), 616–645. https://doi.org/10.1108/09513541211263700
   Google Scholar
• Anderson, J. C., & Gerbing, D. W. (1984). The effect of sampling error on convergence, improper solutions, and goodness-of-fit indices for maximum likelihood confirmatory factor analysis. Psychometrika, 49(2), 155–173. https://doi.org/10.1007/BF02294170
   Web of Science ®Google Scholar
• Awang, Z. (2012). A handbook on structural equation modeling using AMOS. Universiti Teknologi MARA Publication.
   Google Scholar
• Bagozzi, R. P. (1992). The self-regulation of attitudes, intentions, and behavior. Social Psychology Quarterly, 55(2), 178–204. https://doi.org/10.2307/2786945
   Web of Science ®Google Scholar
• Barber, N., Deale, C., & Goodman, R. (2011). Environmental sustainability in the hospitality management curriculum: Perspectives from three groups of stakeholders. Journal of Hospitality & Tourism Education, 23(1), 6–17. https://doi.org/10.1080/10963758.2011.10696994
   Google Scholar
• Bateh, J., & Heyliger, W. (2014). Academic administrator leadership styles and the impact on faculty job satisfaction. Journal of Leadership Education, 13(3), 34–49. https://doi.org/10.12806/V13/I3/R3
   Google Scholar
• Bayraktaroglu, G., & Atrek, B. (2010). Testing the superiority and dimensionality of SERVQLAL vs. SERVPERF in higher education. Quality Management Journal, 17(1), 47–59. https://doi.org/10.1080/10686967.2010.11918260
   Google Scholar
• Boomsma, A., & Hoogland, J. J. (2001). The robustness of LISREL modeling revisited. In R. Cudeck, S. Du Toit, & D. Sörbom (Eds.), Structural equation modeling: Present and future. A Festschrift in honor of Karl Jöreskog (pp. 139–168). Scientific Software International.
   Google Scholar
• Brady, M. K., & Cronin, J. J. (2001). Some new thoughts on conceptualizing perceived service quality: A hierarchical approach. Journal of Marketing, 65(3), 34–49. https://doi.org/10.1509/jmkg.65.3.34.18334
   Web of Science ®Google Scholar
• Buttle, F. A. (1998). Word of mouth: Understanding and managing referral marketing. Journal of Strategic Marketing, 6(3), 241–254. https://doi.org/10.1080/096525498346658
   Google Scholar
• Chanaka Ushantha, R. A., & Samantha Kumara, P. A. P. (2016). A quest for service quality in higher education: Empirical evidence from Sri Lanka. Services Marketing Quarterly, 37(2), 98–108. https://doi.org/10.1080/15332969.2016.1154731
   Google Scholar
• Chatfield, H. K., Mayer, K. J., & Fried, B. N. (2013). Job satisfaction of hospitality faculty in the United States: A current assessment. Journal of Hospitality & Tourism Education, 25(2), 67–79. https://doi.org/10.1080/10963758.2013.805088
   Google Scholar
• Chen, C.-F., & Chen, F.-S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29–35. https://doi.org/10.1016/j.tourman.2009.02.008
   Web of Science ®Google Scholar
• Cho, S., Erdem, M., & Johanson, M. M. (2006). Hospitality graduate education: A view from three different stakeholder perspectives. Journal of Hospitality & Tourism Education, 18(4), 45–55. https://doi.org/10.1080/10963758.2006.10696874
   Google Scholar
• Cronin, J. J., Jr., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193–218. https://doi.org/10.1016/S0022-4359(00)00028-2
   Web of Science ®Google Scholar
• Cronin, J. J., Jr., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 55–68. https://doi.org/10.1177/002224299205600304
   Web of Science ®Google Scholar
• Cronin, J. J., & Taylor, S. A. (1994). SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations measurement of service quality. Journal of Marketing, 58(1), 125–131. https://doi.org/10.1177/002224299405800110
   Web of Science ®Google Scholar
• Dabholkar, P. A., Thorpe, D. I., & Rentz, J. O. (1996). A measure of service quality for retail stores: Scale development and validation. Journal of the Academy of Marketing Science, 24(1), 3–16. https://doi.org/10.1007/BF02893933
   Google Scholar
• Deale, C. S., & Lee, S. H. (2019). Time Is of the Essence: A Descriptive Study of Hospitality and Tourism Faculty Members’ Perceptions of Their Jobs Regarding Time Spent and Activities Pursued. Journal of Hospitality & Tourism Education, 31(2), 61–73. https://doi.org/10.1080/10963758.2018.1485498
   Web of Science ®Google Scholar
• Dužević, I., & Čeh Časni, A. (2015). Student and faculty perceptions of service quality: The moderating role of the institutional aspects. Higher Education, 70(3), 567–584. https://doi.org/10.1007/s10734-014-9857-3
   Web of Science ®Google Scholar
• El Alfy, S., & Abukari, A. (2020). Revisiting perceived service quality in higher education: Uncovering service quality dimensions for postgraduate students. Journal of Marketing for Higher Education, 30(1), 1–25. https://doi.org/10.1080/08841241.2019.1648360
   Google Scholar
• El Alfy, S., & Abukari, A. (2020a). Revisiting perceived service quality in higher education.
   Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
   Web of Science ®Google Scholar
• Frawley, T., Goh, E., & Law, R. (2019). Quality assurance at hotel management tertiary institutions in Australia: An insight into factors behind domestic and international student satisfaction. Journal of Hospitality & Tourism Education, 31(1), 1–9. https://doi.org/10.1080/10963758.2018.1480961
   Web of Science ®Google Scholar
• Ghosh P, & Jhamb D. (2021). How is the influence of hotel internship service quality a measurable factor in student interns’ behavioral intentions? Mediating Role of Interns’ Satisfaction. Journal of Teaching in Travel & Tourism, 21(3), 290–311. 10.1080/15313220.2021.1912688
   Web of Science ®Google Scholar
• Gligor, D. M., Holcomb, M. C., & Feizabadi, J. (2016). An exploration of the strategic antecedents of firm supply chain agility: The role of a firm’s orientations. International Journal of Production Economics, 179 (September) , 24–34. https://doi.org/10.1016/j.ijpe.2016.05.008)
   Google Scholar
• Global Human Resource Development Centre. (2020). Ranking of top government hotel management institutes in India. http://ghrdc.org/website/HMISurvey/2020/OverallGRank.html
   Google Scholar
• Gounaris, S. P. (2006). Internal-market orientation and its measurement. Journal of Business Research, 59(4), 432–448. https://doi.org/10.1016/j.jbusres.2005.10.003
   Web of Science ®Google Scholar
• Gutierrez, A. P., Candela, L. L., & Carver, L. (2012). The structural relationships between organizational commitment, global job satisfaction, developmental experiences, work values, organizational support, and person-organization fit among nursing faculty. Journal of Advanced Nursing, 68(7), 1601–1614. https://doi.org/10.1111/j.1365-2648.2012.05990.x
   PubMed Web of Science ®Google Scholar
• Haghighikhah, M., Khadang, M., & Arabi, M. (2016). Internal marketing: Employee satisfaction and word of mouth in guilan’s saderat bank. International Journal of Marketing Studies, 8(2), 147–158. https://doi.org/10.5539/ijms.v8n2p147
   Google Scholar
• Hair, J. F., Babin, B. J., Anderson, R. E., & Black, W. C. (2018). Multivariate data analysis (8th (Noida, India: Cengage) ed.).
   Google Scholar
• Hayes, A. F. (2009). Beyond Baron and Kenny: Statistical mediation analysis in the new millennium. Communication Monographs, 76(4), 408–420. https://doi.org/10.1080/03637750903310360
   Web of Science ®Google Scholar
• Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., & Schlesinger, L. A. (1994). Putting the service-profit chain to work. Harvard Business Review, 72(2), 164–174.
   Web of Science ®Google Scholar
• Ho, R. (2013). Handbook of univariate and multivariate data analysis with IBM SPSS. CRC Press.
   Google Scholar
• Hoyle, R. H. (Ed.). (1999). Statistical strategies for small sample research. Sage.
   Google Scholar
• Hoyos, C. A., & Serna, C. A. (2021). Rewards and faculty turnover: An individual differences approach. Cogent Education, 8(1), 1863170. https://doi.org/10.1080/2331186X.2020.1863170
   Web of Science ®Google Scholar
• Hsu, C. H. C., Xiao, H., & Chen, N. (2017). Hospitality and tourism education research from 2005 to 2014: “Is the past a prologue to the future? International Journal of Contemporary Hospitality Management, 29(1), 141–160. https://doi.org/10.1108/IJCHM-09-2015-0450
   Web of Science ®Google Scholar
• Hwang, Y. S., & Choi, Y. K. (2019). Higher education service quality and student satisfaction, institutional image, and behavioral intention. Social Behavior and Personality: An International Journal, 47(2), 1–12. https://doi.org/10.2224/sbp.7622
   Web of Science ®Google Scholar
• Iacobucci, D., Saldanha, N., & Deng, X. (2007). A meditation on mediation: Evidence that structural equations models perform better than regressions. Journal of Consumer Psychology, 17(2), 139–153. https://doi.org/10.1016/S1057-7408(07)70020-7
   Web of Science ®Google Scholar
• Ikart, E. M. (2019). Survey questionnaire survey pretesting method: An evaluation of survey questionnaire via expert reviews technique. Asian Journal of Social Science Studies, 4(2), 1–17. https://doi.org/10.20849/ajsss.v4i2.565
   Google Scholar
• India Today. (2018). India’s best hotel management colleges. https://www.indiatoday.in/bestcolleges/2018/ranks/1792410/
   Google Scholar
• Jain, R., Sahney, S., & Sinha, G. (2013). Developing a scale to measure students’ perception of service quality in the Indian context. The TQM Journal, 25(3), 276–294. https://doi.org/10.1108/17542731311307456
   Google Scholar
• Jen, W., Tu, R., & Lu, T. (2011). Managing passenger behavioral intention: An integrated framework for service quality, satisfaction, perceived value, and switching barriers. Transportation, 38(2), 321–342. https://doi.org/10.1007/s11116-010-9306-9
   Web of Science ®Google Scholar
• Jyoti, J. (2013). Impact of organizational climate on job satisfaction, job commitment and intention to leave: An empirical model. Journal of Business Theory and Practice, 1(1), 66–82. https://doi.org/10.22158/jbtp.v1n1p66
   Google Scholar
• Kampani N and Jhamb D. (2021). Uncovering the dimensions of servicescape using mixed method approach – A study of beauty salons. BIJ, 28(4), 1247–1272. 10.1108/BIJ-09-2020-0492
   Google Scholar
• Kim, H. J., & Jeong, M. (2018). Research on hospitality and tourism education: Now and future. Tourism Management Perspectives, 25 (1) , 119–122. https://doi.org/10.1016/j.tmp.2017.11.025
   Google Scholar
• Krishnamurthy, R., Raja, K. B., & Kumar, S. A. (2010). Influence of service quality on banking customers’ behavioral intentions. International Journal of Economics and Finance, 2(4), 18–28. https://doi.org/10.5539/ijef.v2n4p18
   Google Scholar
• Kuo, Y.-F., Wu, C.-M., & Deng, W.-J. (2009). The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services. Computers in Human Behavior, 25(4), 887–896. https://doi.org/10.1016/j.chb.2009.03.003
   Web of Science ®Google Scholar
• Kyriazos, T. A. (2018). Applied psychometrics: Sample size and sample power considerations in factor analysis (EFA, CFA) and SEM in general. Psychology, 9(8), 2207–2230. https://doi.org/10.4236/psych.2018.98126
   Google Scholar
• Lai, W.-T., & Chen, C.-F. (2011). Behavioral intentions of public transit passengers—the roles of service quality, perceived value, satisfaction and involvement. Transport Policy, 18(2), 318–325. https://doi.org/10.1016/j.tranpol.2010.09.003
   Web of Science ®Google Scholar
• Latif, K. F., Latif, I., Sahibzada, U. F., & Ullah, M. (2019). In search of quality: Measuring Higher Education Service Quality (HiEduQual). Total Quality Management & Business Excellence, 30(7–8), 768–791. https://doi.org/10.1080/14783363.2017.1338133
   Web of Science ®Google Scholar
• Ledden, L., Kalafatis, S. P., & Mathioudakis, A. (2011). The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination. Journal of Marketing Management, 27(11–12), 1232–1260. https://doi.org/10.1080/0267257X.2011.611117
   Google Scholar
• Lee, M. J., Huh, C., & Jones, M. F. (2016). Investigating quality dimensions of hospitality higher education: From students’ perspective. Journal of Hospitality & Tourism Education, 28(2), 95–106. https://doi.org/10.1080/10963758.2016.1163499
   Web of Science ®Google Scholar
• Lii, P., & Kuo, F.-I. (2016). Innovation-oriented supply chain integration for combined competitiveness and firm performance. International Journal of Production Economics, 174 April , 142–155. https://doi.org/10.1016/j.ijpe.2016.01.018
   Google Scholar
• Liu, W.-S., Li, X.-W., & Zou, Y.-M. (2019). The formation of teachers’ intrinsic motivation in professional development. Integrative Psychological & Behavioral Science, 53(3), 418–430. https://doi.org/10.1007/s12124-018-9465-3
   PubMed Web of Science ®Google Scholar
• Lowman, J. (1990). Promoting motivation and learning. College Teaching, 38(4), 136–139. https://doi.org/10.1080/87567555.1990.10532427
   Google Scholar
• Marimon, F., Mas-Machuca, M., Berbegal-Mirabent, J., & Llach, J. (2019). UnivQual: A holistic scale to assess student perceptions of service quality at universities. Total Quality Management and Business Excellence, 30(1–2), 184–200. https://doi.org/10.1080/14783363.2017.1302795
   Web of Science ®Google Scholar
• Marsh, H. W., & Hau, K. T. (1999). Confirmatory factor analysis: Strategies for small sample sizes. Statistical Strategies for Small Sample Research, 1, 251–284.
   Google Scholar
• Murnane, R., & Olsen, R. (1990). The effects of salaries and opportunity costs on length of stay in teaching: Evidence from North Carolina. The Journal of Human Resources, 25(1), 106–124. https://doi.org/10.2307/145729
   Web of Science ®Google Scholar
• Oh, H. (1999). Service quality, customer satisfaction, and customer value: A holistic perspective. International Journal of Hospitality Management, 18(1), 67–82. https://doi.org/10.1016/S0278-4319(98)00047-4
   Google Scholar
• Oh, H., & Kim, K. (2017). Customer satisfaction, service quality, and customer value: Years 2000-2015. International Journal of Contemporary Hospitality Management, 29(1), 2–29. https://doi.org/10.1108/IJCHM-10-2015-0594
   Web of Science ®Google Scholar
• Parasuraman, A., Zeithaml, V. A., & Berry, L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.
   Web of Science ®Google Scholar
• Park, J. H., & Tran, T. B. H. (2018). Internal marketing, employee customer-oriented behaviors, and customer behavioral responses. Psychology & Marketing, 35(6), 412–426. https://doi.org/10.1002/mar.21095
   Web of Science ®Google Scholar
• Patterson, P. G., & Spreng, R. A. (1997). Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: An empirical examination. International Journal of Service Industry Management, 8(5), 414–434. https://doi.org/10.1108/09564239710189835
   Google Scholar
• Pihlström, M., & Brush, G. J. (2008). Comparing the perceived value of information and entertainment mobile services. Psychology & Marketing, 25(8), 732–755. https://doi.org/10.1002/mar.20236
   Web of Science ®Google Scholar
• Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
   PubMed Web of Science ®Google Scholar
• Pokhriyal, R. Nischal, Atul (2020, March-April). Teachers are the key to the implementation of NEP 2020. The Progressive Teacher. http://www.progressiveteacher.in/teachers-are-the-key-to-the-implementation-of-nep-2020/
   Google Scholar
• Prentice, G., Brady, J., & McLaughlin, C. (2018). Education Service Quality, Value and Satisfaction on Student Customer Intentions and Behaviour. DBS Business Review, 2, 89–112. https://doi.org/10.22375/dbr.v2i0.27
   Google Scholar
• Pura, M. (2005). Linking perceived value and loyalty in location-based mobile services. Managing Service Quality: An International Journal, 15(6), 509–538. https://doi.org/10.1108/09604520510634005
   Google Scholar
• Quinn, A., Lemay, G., Larsen, P., & Johnson, D. M. (2009). Service quality in higher education. Total Quality Management & Business Excellence, 20(2), 139–152. https://doi.org/10.1080/14783360802622805
   Web of Science ®Google Scholar
• Ro, H. (2012). Moderator and mediator effects in hospitality research. International Journal of Hospitality Management, 31(3), 952–961. https://doi.org/10.1016/j.ijhm.2011.11.003
   Web of Science ®Google Scholar
• Rosser, V. (2004). Faculty Members‘ Intentions to Leave: A National Study on Their Worklife and Satisfaction. Research in Higher Education, 45(3), 285–309. https://doi.org/10.1023/B:RIHE.0000019591.74425.f1
   Web of Science ®Google Scholar
• Ryan R M and Deci E L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55(1), 68–78. 10.1037//0003-066X.55.1.68
   PubMed Web of Science ®Google Scholar
• Sahney, S. (2016). Use of multiple methodologies for developing a customer-oriented model of total quality management in higher education. International Journal of Educational Management, 30(3), 326–353. https://doi.org/10.1108/IJEM-09-2014-0126
   Web of Science ®Google Scholar
• Sahney, S., Banwet, D. K., & Karunes, S. (2008). An integrated framework of indices for quality management in education: A faculty perspective. The TQM Journal, 20(5), 502–519. https://doi.org/10.1108/17542730810898467
   Google Scholar
• Shashi, Centobelli P, Cerchione R and Singh R. (2019). The impact of leanness and innovativeness on environmental and financial performance: Insights from Indian SMEs. International Journal of Production Economics, 212 111–124. 10.1016/j.ijpe.2019.02.011
   Web of Science ®Google Scholar
• Shashi, Singh R, Centobelli P and Cerchione R. (2018). Evaluating Partnerships in Sustainability-Oriented Food Supply Chain: A Five-Stage Performance Measurement Model. Energies, 11(12), 3473 10.3390/en11123473
   Web of Science ®Google Scholar
• Sheu, T. S. (2010). Exploring the differential affections of service quality, sacrifice, perceived value, and customer satisfaction on university students’ favorable and unfavorable behavioral intentions. Journal of Quality, 17(6), 483–500.
   Google Scholar
• Shrout, P. E., & Bolger, N. (2002). Mediation in experimental and nonexperimental studies: New procedures and recommendations. Psychological Methods, 7(4), 422–445. https://doi.org/10.1037/1082-989X.7.4.422
   PubMed Web of Science ®Google Scholar
• Shukla, P. (2010). Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment. Services Marketing Quarterly, 31(4), 466–484. https://doi.org/10.1080/15332969.2010.510730
   Google Scholar
• Sideridis, G., Simos, P., Papanicolaou, A., & Fletcher, J. (2014). Using structural equation modeling to assess functional connectivity in the brain. Educational and Psychological Measurement, 74(5), 733–758. https://doi.org/10.1177/0013164414525397
   PubMed Web of Science ®Google Scholar
• Smith, C. A., & Lazarus, R. S. (1990). Emotion and adaptation. In L. A. Pervin (Ed.), Handbook of personality: Theory and research (pp. 609–637). Guilford Press.
   Google Scholar
• Stock, R. M., & Hoyer, W. D. (2002). Leadership Style as Driver of Salespeoples‘ Customer Orientation. Journal of Market-Focused Management, 5(4), 355–376. https://doi.org/10.1023/B:JMFM.0000008074.24518.ea
   Google Scholar
• Taubel, J. (2016, July 11). Teaching and opportunity costs. http://econinenglish.com/2016/07/teaching-and-opportunity-costs/
   Google Scholar
• Teas, R. K., & Agarwal, S. (2000). The effects of extrinsic product cues on consumers‘ perceptions of quality, sacrifice, and value. Journal of the Academy of Marketing Science, 28(2), 278–290. https://doi.org/10.1177/0092070300282008
   Web of Science ®Google Scholar
• Thadani, M., & Mobar, J. (2019, April). The ultimate india travel & hospitality report. Hotelivate Research. https://hotelivate.com/travel-tourism/the-ultimate-indian-travel-hospitality-report-2019
   Google Scholar
• Theodorakis, N. D., & Alexandris, K. (2008). Can service quality predict spectators’ behavioral intentions in professional soccer? Managing Leisure, 13(3–4), 162–178. https://doi.org/10.1080/13606710802200852
   Google Scholar
• Toker, B. (2011). Job satisfaction of academic staff: An empirical study on Turkey. Quality Assurance in Education, 19(2), 156–169. https://doi.org/10.1108/09684881111125050
   Google Scholar
• Trivellas, P., & Santouridis, I. (2016). Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education. An empirical study of faculty and administration staff. Total Quality Management & Business Excellence, 27(1–2), 169–183. https://doi.org/10.1080/14783363.2014.969595
   Web of Science ®Google Scholar
• Tuncer, I., Unusan, C., & Cobanoglu, C. (2020). Service quality, perceived value and customer satisfaction on behavioral intention in restaurants: An integrated structural model. Journal of Quality Assurance in Hospitality and Tourism 22 4 447–475 . . https://doi.org/10.1080/1528008X.2020.1802390
   Web of Science ®Google Scholar
• Udo, G. J., Bagchi, K. K., & Kirs, P. J. (2010). An assessment of customers’ e-service quality perception, satisfaction and intention. International Journal of Information Management, 30(6), 481–492. https://doi.org/10.1016/j.ijinfomgt.2010.03.005
   Web of Science ®Google Scholar
• United Nations in India. (n.d,). SDG 4 Quality Education. https://in.one.un.org/page/sustainable-development-goals/quality-education-in-india-sdg-4/
   Google Scholar
• Wen, C.-H., Lan, L. W., & Cheng, H.-L. (2005). Structural equation modeling to determine passenger loyalty toward intercity bus services. Transportation Research Record: Journal of the Transportation Research Board, 1927(1), 249–255. https://doi.org/10.1177/0361198105192700128
   Web of Science ®Google Scholar
• Widianti, T., Sumaedi, S., Bakti, I. G. M. Y., Rakhmawati, T., Astrini, N. J., & Yarmen, M. (2015). Factors influencing the behavioral intention of public transport passengers. International Journal of Quality and Reliability Management, 32(7), 666–692. https://doi.org/10.1108/IJQRM-01-2013-0002
   Web of Science ®Google Scholar
• Willis D, Williams J, Gebke K and Bergus G. (2018). Satisfaction, Motivation, and Retention in Academic Faculty Incentive Compensation Systems:. Fam Med, 50(2), 113–122. 10.22454/FamMed.2018.752167
   PubMed Web of Science ®Google Scholar
• Woo, K., & Ennew, C. T. (2005). Measuring business-to-business professional service quality and its consequences. Journal of Business Research, 58(9), 1178–1185. https://doi.org/10.1016/j.jbusres.2004.05.003
   Web of Science ®Google Scholar
• Wood, R. E., Goodman, J. S., Beckmann, N., & Cook, A. (2008). Mediation testing in management research. Organizational Research Methods, 11(2), 270–295. https://doi.org/10.1177/1094428106297811
   Web of Science ®Google Scholar
• Žabkar, V., Brenčič, M. M., & Dmitrović, T. (2010). Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level. Tourism Management, 31(4), 537–546. https://doi.org/10.1016/j.tourman.2009.06.005
   Web of Science ®Google Scholar
• Zauner, A., Koller, M., & Hatak, I. (2015). Customer perceived value—conceptualization and avenues for future research. Cogent Psychology, 2(1), 1061782. https://doi.org/10.1080/23311908.2015.1061782
   Web of Science ®Google Scholar
• Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2–22. https://doi.org/10.1177/002224298805200302
   Web of Science ®Google Scholar
• Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31–46. https://doi.org/10.1177/002224299606000203
   Web of Science ®Google Scholar
• Zhao, X., Lynch, J. G., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of Consumer Research, 37(2), 197–206. https://doi.org/10.1086/651257
   Web of Science ®Google Scholar
• Zu, X., Robbins, T. L., & Fredendall, L. D. (2010). Mapping the critical links between organizational culture and TQM/Six Sigma practices. International Journal of Production Economics, 123(1), 86–106. https://doi.org/10.1016/j.ijpe.2009.07.009
   Web of Science ®Google Scholar