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Book Reviews

Emotional Labor and Crisis Response: Working on the Razor's Edge by Sharon H. Mastracci, Mary E. Guy, and Meredith A. Newman

REFERENCES

  • Guy , M. E. , M. A. Newman , and S. H. Mastracci . 2008 . Emotional Labor: Putting the Service in Public Service . Armonk , NY : M. E. Sharpe.
  • Hochschild , A. 1983 . The Managed Heart: Commercialization of Human Feeling . Berkeley : University of California Press .
  • Levitt , B. and J. G. March . 1988 . “Organizational Learning.” Annual Review of Sociology 14 : 319 – 340 .

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