Testing Hirschman’s exit, voice, and loyalty model: citizen and provider responses to decline in public health services

References

• Barry, Brian. 1974. “Review of Review of Exit, Voice, and Loyalty: Responses to Decline in Firms, Organization, and States, by Albert O.” British Journal of Political Science 4(1):79–107. doi: 10.1017/S0007123400009376.
   Google Scholar
• Benjamini, Yoav , and Yosef Hochberg . 1995. “Controlling the False Discovery Rate: A Practical and Powerful Approach to Multiple Testing.” Journal of the Royal Statistical Society: Series B (Methodological) 57(1):289–300. doi: 10.1111/j.2517-6161.1995.tb02031.x.
   Web of Science ®Google Scholar
• DeHoog, Ruth Hoogland , David Lowery , and William E. Lyons . 1990. “Citizen Satisfaction with Local Governance: A Test of Individual, Jurisdictional, and City-Specific Explanations.” The Journal of Politics 52(3):807–37. doi: 10.2307/2131828.
   Web of Science ®Google Scholar
• Dowding, Keith , and Peter John . 2009. “The Value of Choice in Public Policy.” Public Administration 87(2):219–33. doi: 10.1111/j.1467-9299.2008.01732.x.
   Web of Science ®Google Scholar
• Dowding, Keith , and Peter John . 2012. Exits, Voices and Social Investment: Citizens’ Reaction to Public Services . Cambridge: Cambridge University Press.
   Google Scholar
• Dowding, Keith , Peter John , Thanos Mergoupis , and Mark Vugt . 2000. “Exit, Voice and Loyalty: Analytic and Empirical Developments.” European Journal of Political Research 37(4):469–95. doi: 10.1111/1475-6765.00522.
   Web of Science ®Google Scholar
• Egger de Campo, Marianne. 2007. “Exit and Voice: An Investigation of Care Service Users in Austria, Belgium, Italy, and Northern Ireland.” European Journal of Ageing 4(2):59–69. doi: 10.1007/s10433-007-0047-3.
   PubMed Web of Science ®Google Scholar
• Hainmueller, Jens , Jonathan Mummolo , and Yiqing Xu . 2019. “How Much Should We Trust Estimates from Multiplicative Interaction Models? Simple Tools to Improve Empirical Practice.” Political Analysis 27(2):163–92. doi: 10.1017/pan.2018.46.
   Web of Science ®Google Scholar
• Hirschman, Albert O. 1970. Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States . New edition. Cambridge (MA): Harvard University Press.
   Google Scholar
• James, Oliver , Peter John , and Alice Moseley . 2017. “Field Experiments in Public Management.” Pp. 89–116 in Experiments in Public Management Research: Challenges and Contributions , edited by Oliver James , Seb Jilk and Gregg G. Van Ryzin. Cambridge: Cambridge University Press.
   Google Scholar
• James, Oliver , and Alice Moseley . 2014. “Does Performance Information about Public Services Affect Citizens’ Perceptions, Satisfaction, and Voice Behaviour? Field Experiments with Absolute and Relative Performance Information.” Public Administration 92(2):493–511. doi: 10.1111/padm.12066.
   Web of Science ®Google Scholar
• Jilke, Sebastian , Gregg G. Van Ryzin , and Steven Van de Walle . 2016. “Responses to Decline in Marketized Public Services: An Experimental Evaluation of Choice Overload.” Journal of Public Administration Research and Theory 26(3):421–32. doi: 10.1093/jopart/muv021.
   Web of Science ®Google Scholar
• John, Peter. 2017. “Finding Exits and Voices: Albert Hirschman’s Contribution to the Study of Public Services.” International Public Management Journal 20(3):512–29. doi: 10.1080/10967494.2016.1141814.
   Web of Science ®Google Scholar
• Lagarde, Mylene , Bob Erens , and Nicholas Mays . 2015. “Determinants of the Choice of GP Practice Registration in England: Evidence from a Discrete Choice Experiment.” Health Policy (Amsterdam, Netherlands) 119(4):427–36. doi: 10.1016/j.healthpol.2014.10.008.
   PubMed Web of Science ®Google Scholar
• Lyons, William E. , and David Lowery . 1989. “Citizen Responses to Dissatisfaction in Urban Communities: A Partial Test of a General Model.” The Journal of Politics 51(4):841–68. doi: 10.2307/2131537.
   Web of Science ®Google Scholar
• Lyons, William E. , David Lowery , and Ruth Hoogland DeHoog . 1992. “The Politics of Dissatisfaction: Citizens.” Services, and Urban Institutions . Armonk, NY: M.E. Sharpe.
   Google Scholar
• Miani, Celine , Emma Pitchforth , and E. Nolte . 2013. “Choice of Primary Care Provider: A Review of Experiences in Three Countries.” Monograph. Retrieved Accessed January 15, 2021 https://piru.ac.uk/assets/files/Choice%20of%20primary%20care%20provider%20-%20a%20review%20of%20experiences%20in%20three%20countries%20final.pdf.
   Google Scholar
• Mutz, Diana C. 2011. Population-Based Survey Experiments . Princeton (NJ): Princeton University Press.
   Google Scholar
• National Audit Office . 2015. “Stocktake of Access to General Practice in England.” HC 605 Session 2015-16 . London: NAO.
   Google Scholar
• Osborne, David E., and Ted Gaebler . 2000. Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector . New edition. New York, NY: Prentice Hall.
   Google Scholar
• Pollitt, Christopher , and Geert Bouckaert . 2017. Public Management Reform: A Comparative Analysis - Into the Age of Austerity . 4th edition. New York, NY: Oxford University Press.
   Google Scholar
• Propper, Carol , Deborah Wilson , and Simon Burgess . 2006. “Extending Choice in English Health Care: The Implications of the Economic Evidence.” Journal of Social Policy 35(4):537–57. doi: 10.1017/S0047279406000079.
   Web of Science ®Google Scholar
• Rusbult, Caryl E. 1980. “Commitment and Satisfaction in Romantic Associations: A Test of the Investment Model.” Journal of Experimental Social Psychology 16(2):172–86. doi: 10.1016/0022-1031(80)90007-4.
   Web of Science ®Google Scholar
• Rusbult, Caryl E. , Dan Farrell , Glen Rogers , and Arch G. Mainous . 1988. “Impact of Exchange Variables on Exit, Voice, Loyalty, and Neglect: An Integrative Model of Responses to Declining Job Satisfaction.” Academy of Management Journal 31(3):599–627.
   Web of Science ®Google Scholar
• Sharp, Elaine B. 1984a. “Citizen-Demand Making in the Urban Context.” American Journal of Political Science 28(4):654–70. doi: 10.2307/2110992.
   Web of Science ®Google Scholar
• Sharp, Elaine B. 1984b. “Exit, Voice, and Loyalty’ in the Context of Local Government Problems.” Political Research Quarterly 37(1):67–83. doi: 10.1177/106591298403700106.
   Google Scholar
• Tan, Stefanie , Bob Erens , Michael Wright , and Nicholas Mays . 2015. “Patients’ Experiences of the Choice of GP Practice Pilot, 2012/2013: A Mixed Methods Evaluation.” BMJ Open 5(2):e006090. doi: 10.1136/bmjopen-2014-006090.
   PubMed Web of Science ®Google Scholar
• Whitford, Andrew B. , and Soo-Young Lee . 2015. “Exit, Voice, and Loyalty with Multiple Exit Options: Evidence from the US Federal Workforce.” Journal of Public Administration Research and Theory 25(2):373–98. doi: 10.1093/jopart/muu004.
   Web of Science ®Google Scholar