337
Views
1
CrossRef citations to date
0
Altmetric
Articles

Participating in Critical Discourse: A Critical Research Study of Clinicians’ Concerns for A Ghanaian Hospital E-mail System

ORCID Icon & ORCID Icon

References

  • Adler, P. S., Forbes, L. C., & Willmott, H. (2007). 3 critical management studies. The Academy of Management Annals, 1(1), 119–179. doi:10.5465/078559808
  • Alvarez, R. (2008). Examining technology, structure and identity during an enterprise systems implementation. Information Systems Journal, 18(2), 203–224. doi:10.1111/j.1365-2575.2007.00286.x
  • Alvesson, M., & Deetz, S. (2006). 1.7 critical theory and postmodernism approaches to organizational studies. In The sage handbook of organization studies edited by Stewart R. Clegg, Cynthia Hardy, Thomas B. Lawrence & Walter R. Nord, (pp. 255). http://dx.doi.org/10.4135/9781848608030.n8
  • Aricat, R. G., & David K. and Kai Kimppa, D. (2015). Is (the study of) mobile phones old wine in a new bottle? A polemic on communication-based acculturation research. Information Technology & People, 28(4), 806–824. doi:10.1108/ITP-09-2014-0223
  • Asante, A. D., & Zwi, A. B. (2009). Factors influencing resource allocation decisions and equity in the health system of Ghana. Public Health, 123(5), 371–377. doi:10.1016/j.puhe.2009.02.006
  • Asongu, S. A., Nwachukwu, J. C., & Aziz, A. (2018). Determinants of mobile phone penetration: Panel threshold evidence from sub-saharan Africa. Journal of Global Information Technology Management, 21(2), 81–110. doi:10.1080/1097198X.2018.1462069
  • Avgerou, C. (2008). Information systems in developing countries: A critical research review. Journal of Information Technology, 23(3), 133–146. doi:10.1057/palgrave.jit.2000136
  • Avgerou, C., & McGrath, K. (2007). Power, rationality, and the art of living through socio-technical change. MIS Quarterly, 31(2), 295–315. doi:10.2307/25148792
  • Bartis, E., & Mitev, N. (2008). A multiple narrative approach to information systems failure: A successful system that failed. European Journal of Information Systems, 17(2), 112–124. doi:10.1057/ejis.2008.3
  • Berman, B. J., & Tettey, W. J. (2001). African states, bureaucratic culture and computer fixes. Public Administration and Development, 21(1), 1–13. doi:10.1002/(ISSN)1099-162X
  • Bernardi, R., Constantinides, P., & Nandhakumar, J. (2017). Challenging dominant frames in policies for IS innovation in healthcare through rhetorical strategies. Journal of the Association for Information Systems, 18(2), 81–112. doi:10.17705/1jais
  • Borena, B., & Negash, S. (2016). It infrastructure role in the success of a banking system: The case of limited broadband access. Information Technology for Development, 22(2), 265–278. doi:10.1080/02681102.2014.979392
  • Braa, J., Hanseth, O., Heywood, A., Mohammed, W., & Shaw, V. (2007). Developing health information systems in developing countries: The flexible standards strategy. MIS Quarterly, 31(2), 381–402.
  • Brown, I., & Licker, P. (2003). Exploring differences in internet adoption and usage between historically advantaged and disadvantaged groups in South Africa. Journal of Global Information Technology Management, 6(4), 6–26. doi:10.1080/1097198X.2003.10856358
  • Bukachi, F., & Pakenham-Walsh, N. (2007). Information technology for health in developing countries. Chest Journal, 231(5), 1624–1630. doi:10.1378/chest.07-1760
  • Cecez-Kecmanovic, D. (2011a). Doing critical information systems research–Arguments for a critical research methodology. European Journal of Information Systems, 20(4), 440–455. doi:10.1057/ejis.2010.67
  • Cecez-Kecmanovic, D. (2011b). On methods, methodologies and how they matter. ECIS 2011 Proceedings. Paper 233. Retrieved from http://aisel.aisnet.org/ecis2011/233
  • Cecez-Kecmanovic, D., Klein, H. K., & Brooke, C. (2008). Exploring the critical agenda in information systems research. Information Systems Journal, 18(2), 123–135. doi:10.1111/isj.2008.18.issue-2
  • Choy, K., Schlagwein, D., & Hasan and Henry Linger, H. (2016). Crowdsourcing for a better world: On the relation between IT affordances and donor motivations in charitable crowdfunding. Information Technology & People, 29(1), 221–247. doi:10.1108/ITP-09-2014-0215
  • CMS. (2017). Retrieved from http://www.criticalmanagement.org/content/about-cms
  • Crotty, M. (1998). The foundations of social research: Meaning and perspective in the research process. London, UK: Sage.
  • DeLuca, D., Valacich, J. S., & Davison, R. (2006). Virtual teams in and out of synchronicity. Information Technology & People, 19(4), 323–344. doi:10.1108/09593840610718027
  • Derks, D., & Bakker, A. B. (2010). The impact of e-mail communication on organizational life. Cyberpsychology: Journal of Psychosocial Research on Cyberspace, 4(1), 1–14.
  • Doolin, B. (2004). Power and resistance in the implementation of a medical management information system. Information Systems Journal, 14(4), 343–362. doi:10.1111/isj.2004.14.issue-4
  • Evans, O. (2019). Repositioning for increased digital dividends: Internet usage and economic well-being in sub-Saharan Africa. Journal of Global Information Technology Management, 22(1), 47–70. doi:10.1080/1097198X.2019.1567218
  • Fairclough, N. (2013a). Critical discourse analysis and critical policy studies. Critical Policy Studies, 7(2), 177–197. doi:10.1080/19460171.2013.798239
  • Fairclough, N. (2013b). Critical discourse analysis: The critical study of language. London, UK: Routledge.
  • Fairclough, N., & Fairclough, I. (2018). A procedural approach to ethical critique in CDA. Critical Discourse Studies, 15(2), 169–185. doi:10.1080/17405904.2018.1427121
  • Foucault, M. (1980). Power/knowledge: selected interviews and other writings 1972–1977. New York: Prentice Hall.
  • Foucault, M. (1995). Discipline and punish. The birth of the prison. (A. Sheridan, Trans.). New York: Vintage.
  • Ghana eHealth Strategy. (2019). Retrieved from https://www.isfteh.org/files/media/ghana_national_ehealth_strategy.pdf
  • Ghana Millennium Development Goals Report. (2015). Retrieved from http://www.gh.undp.org/content/ghana/en/home/library/poverty/2015-ghana-millennium-development-goals-report.html
  • Habermas, J. (1993). Justification and application: Remarks on discourse ethics. (C. P. Cronin, Trans.). Cambridge, MA: MIT Press.
  • Habermas, J. (2001). On the pragmatics of social interaction: Preliminary studies in the theory of communicative action. Cambridge, MA: The MIT Press.
  • Harris, R. W. (2016). How ICT4D research fails the poor. Information Technology for Development, 22(1), 177–192. doi:10.1080/02681102.2015.1018115
  • Heeks, R. (2002). Information systems and developing countries: Failure, success, and local improvisations. The Information Society, 18(2), 101–112. doi:10.1080/01972240290075039
  • Heeks, R. (2006). Health information systems: Failure, success and improvisation. International Journal of Medical Informatics, 75(2), 125–137. doi:10.1016/j.ijmedinf.2005.07.024
  • Hirschheim, R., & Klein, H. K. (1994). Realizing emancipatory principles in information systems development: The case for ethics. MIS Quarterly, 18(1), 83–109. doi:10.2307/249611
  • Jacks, T. (2017). Institutional logics: The next big challenge for information systems cross-cultural research? Journal of Global Information Technology Management, 20(1), 1–7. doi:10.1080/1097198X.2017.1280310
  • Kanungo, S. (2004). On the emancipatory role of rural information systems. Information Technology & People, 17(4), 407–422. doi:10.1108/09593840410570267
  • Kayisire, D., & Wei, J. (2016). ICT adoption and usage in Africa: Towards an efficiency assessment. Information Technology for Development, 22(4), 630–653. doi:10.1080/02681102.2015.1081862
  • Kilduff, M., & Mehra, A. (1997). Postmodernism and organizational research. Academy of Management Review, 22(2), 453–481. doi:10.5465/amr.1997.9707154066
  • Kimaro, H. C., & Nhampossa, J. L. (2005). Analyzing the problem of unsustainable health information systems in less‐developed economies: Case studies from Tanzania and Mozambique. Information Technology for Development, 11(3), 273–298. doi:10.1002/itdj.20016
  • King, D., & Learmonth, M. (2015). Can critical management studies ever be ‘practical’? A case study in engaged scholarship. Human Relations, 68(3), 353–375. doi:10.1177/0018726714528254
  • Kompridis, N. (2004). From reason to self-realisation? Axel Honneth and the ‘ethical turn’in critical theory. Critical Horizons, 5(1), 323–360. doi:10.1163/1568516042653585
  • Kreps, D. and Kimppa, K. (2015). Theorising Web 3.0: ICTs in a changing society. Information Technology & People, 28(4), 726–741. doi:10.1108/ITP-09-2015-0223
  • Kruger, J., Epley, N., Parker, J., & Ng, Z. W. (2005). Egocentrism over email: Can we communicate as well as we think? Journal of Personality and Social Psychology, 89(6), 925–936. doi:10.1037/0022-3514.89.6.925
  • Kvasny, L., & Keil, M. (2006). The challenges of redressing the digital divide: A tale of two US cities. Information Systems Journal, 16(1), 23–53. doi:10.1111/isj.2006.16.issue-1
  • Lamb, R., & Sawyer, S. (2005). On extending social informatics from a rich legacy of networks and conceptual resources. Information Technology & People, 18(1), 9–20. doi:10.1108/09593840510584595
  • Lee, A. S., & Baskerville, R. L. (2003). Generalizing generalizability in information systems research. Information Systems Research, 14(3), 221–243. doi:10.1287/isre.14.3.221.16560
  • Lehmann, H. (2001). Using grounded theory with technology cases: Distilling critical theory from a multinational information systems development project. Journal of Global Information Technology Management, 4(1), 45–60. doi:10.1080/1097198X.2001.10856295
  • Leidner, D. E., & Kayworth, T. (2006). A review of culture in information systems research: Toward a theory of information technology culture conflict. MIS Quarterly, 30(2), 357–399. doi:10.2307/25148735
  • Lennerfors, T. T., Fors, P., van Rooijen, J., & David K. and Kai Kimppa, D. (2015). ICT and environmental sustainability in a changing society: The view of ecological world systems theory. Information Technology & People, 28(4), 758–774. doi:10.1108/ITP-09-2014-0219
  • Liddell, A., Adshead, S., & Burgess, E. (2008). Technology in theNHS. Transforming the patient's experience of care. London, UK: King's Fund.
  • Lucas, H. (2008). Information and communications technology for future health systems in developing countries. Social Science & Medicine, 66(10), 2122–2132. doi:10.1016/j.socscimed.2008.01.033
  • Mansell, R. (2005). Social informatics and the political economy of communications. Information Technology & People, 18(1), 21–25. doi:10.1108/09593840510584603
  • Marx, K. (1969). Manifest der Kommunistischen Partei. Stuttgart, Germany: Reclam.
  • Mazieres, D., & Kaashoek, M. F. (1998, November). The design, implementation and operation of an email pseudonym server. In Proceedings of the 5th ACM Conference on Computer and Communications Security (pp. 27–36). San Francisco, CA, USA: ACM.
  • McKenna, B. (2004). Critical discourse studies: Where to from here? Critical Discourse Studies, 1(1), 9–39. doi:10.1080/17405900410001674498
  • Meissonier, R., & Houzé, E. (2010). Toward an ‘IT conflict-resistance theory’: Action research during IT pre-implementation. European Journal of Information Systems, 19(15), 540–561. doi:10.1057/ejis.2010.35
  • Messner, M., Clegg, S., & Kornberger, M. (2008). Critical practices in organizations. Journal of Management Inquiry, 17(2), 68–82. doi:10.1177/1056492607305898
  • Ministry of Health (2007). Creating wealth through health. Accra, Ghana
  • Ministry of Health (2009). The Health Sector Programme of Work: 2007-2011. Creating Wealth through Health. Ghana
  • Mitev, N. N. (2006). Postmodernism and criticality in information systems research: What critical management studies can contribute. Social Science Computer Review, 24(3), 310–325. doi:10.1177/0894439306287976
  • Murphy, J., Stramer, K., Clamp, S., Grubb, P., Gosland, J., & Davis, S. (2004). Health informatics education for clinicians and managers—What’s holding up progress? International Journal of Medical Informatics, 73(2), 205–213. doi:10.1016/j.ijmedinf.2003.12.003
  • Mutch, A. (2005). Discussion of Willmott: Critical realism, agency and discourse: Moving the debate forward. Organization, 12(5), 781–786. doi:10.1177/1350508405055948
  • Myers, M. D., & Klein, H. K. (2011). A set of principles for conducting critical research in information systems. MIS Quarterly, 35(1), 17–36. doi:10.2307/23043487
  • Myers, M. D., & Young, L. W. (1997). Hidden agendas, power and managerial assumptions in information systems development: An ethnographic study. Information Technology & People, 10(3), 224–240. doi:10.1108/09593849710178225
  • Ngwenyama, O. K., & Lee, A. S. (1997). Communication richness in electronic mail: Critical social theory and the contextuality of meaning. MIS Quarterly, 21(2), 145–167. doi:10.2307/249417
  • Okunoye, A., & Karsten, H. (2003). Global access to knowledge: Findings from academic research organisations in sub-Saharan Africa. Information Technology & People, 16(3), 353–373. doi:10.1108/09593840310489421
  • Ou, C. X., Sia, C. L., & Kit, C. H. (2013). Computer-mediated communication and social networking tools at work. Information Technology & People, 26(2), 172–190. doi:10.1108/ITP-04-2013-0067
  • Palvia, P., & Kakhki, M. D. (2016). Methodological and topic trends in JGITM: A 10-Year retrospect. Journal of Global Information Technology Management, 19(3), 149–153. doi:10.1080/1097198X.2016.1230419
  • Palvia, S. C. J., & Pancaro, R. (2010). Promises and perils of internet based networking. Journal of Global Information Technology Management, 13(3), 1–9. doi:10.1080/1097198X.2010.10856517
  • Paul, R. J., Ezz, I., & Kuljis, J. (2012). Healthcare information systems: A patient-user perspective. Health Systems, 1(2), 85–95. doi:10.1057/hs.2012.17
  • Peterson, S. B. (1998). Saints, demons, wizards and systems: Why information technology reforms fail or underperform in public bureaucracies in Africa. Public Administration & Development (1986–1998), 18(1), 37–60. doi:10.1002/(ISSN)1099-162X
  • Quintane, E., & Estévez-Mujica, C. P. (2017). Using e-mail communications patterns to identify employees at risk of burnout. Academy of Management Proceedings. Atlanta, USA.
  • Qureshi, S. (2016). Creating a better world with information and communication technologies: Health equity. Information Technology for Development, 22(1), 1–14. doi:10.1080/02681102.2015.1121585
  • Renaud, K., Ramsay, J., & Hair, M. (2006). You’ve got e-mail … Shall I deal with it now? Electronic mail from a recipient’s perspective. Journal of Human-Computer Interaction, 21(3), 313–332. doi:10.1207/s15327590ijhc2103_3
  • Ripamonti, S., Galuppo, L., Gorli, M., Scaratti, G., & Cunliffe, A. L. (2016). Pushing action research toward reflexive practice. Journal of Management Inquiry, 25(1), 55–68. doi:10.1177/1056492615584972
  • Schultze, U., & Leidner, D. E. (2002). Studying knowledge management in information systems research: Discourses and theoretical assumptions. MIS Quarterly, 26(3), 213–242. doi:10.2307/4132331
  • Shachaf, P. (2005). Bridging cultural diversity through e-mail. Journal of Global Information Technology Management, 8(2), 46–60. doi:10.1080/1097198X.2005.10856396
  • Shirazi, F. (2013). Social media and the social movements in the Middle East and North Africa: A critical discourse analysis. Information Technology & People, 26(1), 28–49. doi:10.1108/09593841311307123
  • Stahl, B. C. (2006). Emancipation in cross-cultural IS research: The fine line between relativism and dictatorship of the intellectual. Ethics and Information Technology, 8(3), 97–108. doi:10.1007/s10676-006-9118-y
  • Stahl, B. C. (2008). Empowerment through ICT: A critical discourse analysis of the Egyptian ICT policy. Proceedings of the Eighth International Conference on Human Choice and Computers (HCC8), IFIP TC 9, Pretoria, September 25–26
  • Stahl, B. C., & Brooke, C. (2008). The contribution of critical IS research. Communications of the ACM, 51(3), 51–55. doi:10.1145/1325555
  • Stahl, B. C., Doherty, N. F., & Shaw, M. (2012). Information security policies in the UK healthcare sector: A critical evaluation. Information Systems Journal, 22(1), 77–94. doi:10.1111/isj.2012.22.issue-1
  • Talib, N., & Fitzgerald, R. (2018). Putting philosophy back to work in Critical Discourse Analysis. Critical Discourse Studies, 15(2), 123–139. doi:10.1080/17405904.2017.1421242
  • Thompson, M. (2003). ICT, power, and developmental discourse: A critical analysis. In Global and organizational discourse about information technology (pp. 347–373). Boston, USA: Springer US.
  • Thompson, M., & Walsham, G. (2010). ICT research in Africa: Need for a strategic developmental focus. Information Technology for Development, 16(2), 112–127. doi:10.1080/02681101003737390
  • Thompson, M. P. (2004). ICT, power, and developmental discourse: A critical analysis. The Electronic Journal of Information Systems in Developing Countries, 20(1), 1–25. doi:10.1002/(ISSN)1681-4835
  • Turban, E., Leidner, D., McLean, E., & Wetherbe, J. (2006). Information technology for management. In Transforming organizations in the digital economy (5th ed.). Hoboken, NJ: Wiley and Sons.
  • Vaast, E. (2004). O brother, where are thou?: From communities to networks of practice through intranet use. Management Communication Quarterly, 18(1), 5–44. doi:10.1177/0893318904265125
  • Van Dijk, T. A. (1993). Principles of critical discourse analysis. Discourse & Society, 4(2), 249–283. doi:10.1177/0957926593004002006
  • Van Dijk, T. A. (2006). Ideology and discourse analysis. Journal of Political Ideologies, 11(2), 115–140. doi:10.1080/13569310600687908
  • Veuillotte, I., Morel, G., Pitois, S., Haler, R., Mercier, P., Aubry, C., & Cannet, D. (2015). General practice and the Internet revolution. Use of an Internet social network to communicate information on prevention in France. Health Informatics Journal, 21(1), 3–9. doi:10.1177/1460458213494905
  • Walsham, G. (2012). Are we making a better world with ICTs? Reflections on a future agenda for the IS field. Journal of Information Technology, 27(2), 87–93. doi:10.1057/jit.2012.4
  • Walsham, G., Robey, D., & Sahay, S. (2007). Foreword: Special issue on information systems in developing countries. MIS Quarterly, 31(2), 317–326. doi:10.2307/25148793
  • Wodak, R., & Meyer, M. (2009). Methods for critical discourse analysis. London, UK: Sage.
  • Zanetti, L. A. (2004). Repositioning the ethical imperative: Critical theory recht, and tempered radicals in public service. The American Review of Public Administration, 34(2), 134–150. doi:10.1177/0275074003260993

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.