Navigating the Thin Line: Can Acts of Good Lead to Defiance at Work? Exploring the Intricacies of OCB and CWB Dynamics

References

• Ahmad, M. G., Klotz, A. C., & Bolino, M. C. (2021). Can good followers create unethical leaders? How follower citizenship leads to leader moral licensing and unethical behavior. Journal of Applied Psychology, 106(9), 1374–1390. https://doi.org/10.1037/apl0000839
   Web of Science ®Google Scholar
• Aitken, J. A., Keeler, K. R., Dalal, R. S., & Kriz, S. (2023). To thine own (Good and Bad) self be true? Trait-state voluntary work behavior (Mis) fit influences future voluntary work behavior. Journal of Business and Psychology, 39(2), 369–392. https://doi.org/10.1007/s10869-023-09892-w
   Web of Science ®Google Scholar
• Bennett, R. J., Marasi, S., & Locklear, L. (2018, May 24). Workplace deviance. Oxford Research Encyclopedia of Business and Management. Retrieved 10 January 2024, from https://oxfordre.com/business/view/10.1093/acrefore/9780190224851.001.0001/acrefore-9780190224851-e-111
   Google Scholar
• Bennett, R. J., & Robinson, S. L. (2000). Development of a measure of workplace deviance. (0021-9010 (Print)).
   Google Scholar
• Berry, C. M., Ones, D. S., & Sackett, P. R. (2007). Interpersonal deviance, organizational deviance, and their common correlates: A review and meta-analysis. The Journal of Applied Psychology, 92(2), 410–424. https://doi.org/10.1037/0021-9010.92.2.410
   PubMed Web of Science ®Google Scholar
• Bolino, M. C., Klotz, A. C., Turnley, W. H., & Harvey, J. (2013). Exploring the dark side of organizational citizenship behavior. Journal of Organizational Behavior, 34(4), 542–559. https://doi.org/10.1002/job.1847
   Web of Science ®Google Scholar
• Bolino, M. C., & Turnley, W. H. (2005). The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict. The Journal of Applied Psychology, 90(4), 740–748. https://doi.org/10.1037/0021-9010.90.4.740
   PubMed Web of Science ®Google Scholar
• Carpenter, N. C., Whitman, D. S., & Amrhein, R. (2021). Unit-level counterproductive work behavior (CWB): A conceptual review and quantitative summary. Journal of Management, 47(6), 1498–1527. https://doi.org/10.1177/0149206320978812
   Web of Science ®Google Scholar
• Chambers, V. A., Hayes, M. J., & Reckers, P. M. J. (2024). The interactive effect of individual and co-worker narcissism on counterproductive work behavior. Journal of Organizational Effectiveness: People and Performance, (ahead-of-print). https://doi.org/10.1108/JOEPP-04-2023-0140
   Google Scholar
• Chen, D., Zhang, Y., Ahmad, A. B., & Liu, B. (2023). How to fuel public employees’ change-oriented organizational citizenship behavior: A two-wave moderated mediation study. Review of Public Personnel Administration, 43(1), 185–208. https://doi.org/10.1177/0734371X211052675
   Web of Science ®Google Scholar
• Chen, M. K., & Risen, J. L. (2010). How choice affects and reflects preferences: Revisiting the free-choice paradigm. Journal of Personality and Social Psychology, 99(4), 573–594. https://doi.org/10.1037/a0020217
   PubMed Web of Science ®Google Scholar
• Dalal, R. S. (2005). A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. The Journal of Applied Psychology, 90(6), 1241–1255. https://doi.org/10.1037/0021-9010.90.6.1241
   PubMed Web of Science ®Google Scholar
• Dalal, R. S., & Carpenter, N. C. (2018). The other side of the coin? Similarities and differences between organizational citizenship behavior and counterproductive work behavior. The Oxford handbook of organizational citizenship behavior, 69–89.
   Google Scholar
• de Geus, C. J. C., Ingrams, A., Tummers, L., & Pandey, S. K. (2020). Organizational citizenship behavior in the public sector: A systematic literature review and future research agenda. Public Administration Review, 80(2), 259–270. https://doi.org/10.1111/puar.13141
   Web of Science ®Google Scholar
• Fox, S., Spector, P. E., & Miles, D. (2001). Counterproductive work behavior (CWB) in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions. Journal of Vocational Behavior, 59(3), 291–309. https://doi.org/10.1006/jvbe.2001.1803
   Web of Science ®Google Scholar
• Gong, T., & Wang, C.-Y. (2023). Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior: The role of customer moral credits and entitlement. Journal of Service Theory and Practice, 33(1), 110–137. https://doi.org/10.1108/JSTP-12-2021-0256
   Web of Science ®Google Scholar
• Graham, J. W., & Van Dyne, L. (2006). Gathering information and exercising influence: Two forms of civic virtue organizational citizenship behavior. Employee Responsibilities and Rights Journal, 18(2), 89–109. https://doi.org/10.1007/s10672-006-9007-x
   Google Scholar
• Greene, M., & Low, K. (2014). Public integrity, private hypocrisy, and the moral licensing effect. Social Behavior and Personality: An International Journal, 42(3), 391–400. https://doi.org/10.2224/sbp.2014.42.3.391
   Web of Science ®Google Scholar
• Griep, Y., Germeys, L., & Kraak, J. M. (2021). Unpacking the relationship between organizational citizenship behavior and counterproductive work behavior: Moral licensing and temporal focus. Group & Organization Management, 46(5), 819–856. https://doi.org/10.1177/1059601121995366
   Web of Science ®Google Scholar
• Hair, J. F., Hult, T. M., Ringle, C. M., & Sarstedt, M. (2016). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). SAGE Publications, Inc.
   Google Scholar
• Harmon-Jones, E., & Mills, J. (2019). An introduction to cognitive dissonance theory and an overview of current perspectives on the theory.
   Google Scholar
• Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
   Web of Science ®Google Scholar
• Hughes, I., Levey, Z., Lee, J., & Jex, S. (2023). Doing good to be (Subtly) bad: A moral licensing view on the relations between organizational citizenship behavior and instigated incivility. Human Performance, 36(5), 201–218. https://doi.org/10.1080/08959285.2023.2248961
   Web of Science ®Google Scholar
• J. Scrimpshire, A., Stone, T. H., Kisamore, J. L., & Jawahar, I. M. (2017). Do birds of a feather cheat together? How personality and relationships affect student cheating. Journal of Academic Ethics, 15(1), 1–22. https://doi.org/10.1007/s10805-016-9267-5
   Google Scholar
• Jelinek, R., & Ahearne, M. (2010). Be careful what you look for: The effect of trait competitiveness and long hours on salesperson deviance and whether meaningfulness of work matters. Journal of Marketing Theory and Practice, 18(4), 303–321. https://doi.org/10.2753/MTP1069-6679180401
   Google Scholar
• Kao, J.-C., Cho, C.-C., & Kao, R.-H. (2023). Perceived organizational support and organizational citizenship behavior–A study of the moderating effect of volunteer participation motivation, and cross-level effect of transformational leadership and organizational climate. Frontiers in Psychology, 14, 1082130. https://doi.org/10.3389/fpsyg.2023.1082130
   PubMed Web of Science ®Google Scholar
• Kelloway, E. K., Francis, L., Prosser, M., & Cameron, J. E. (2010). Counterproductive work behavior as protest. Human Resource Management Review, 20(1), 18–25. https://doi.org/10.1016/j.hrmr.2009.03.014
   Web of Science ®Google Scholar
• Kim, S. H., & Kim, S. (2016). National culture and social desirability bias in measuring public service motivation. Administration & Society, 48(4), 444–476. https://doi.org/10.1177/0095399713498749
   Web of Science ®Google Scholar
• Knobe, J. (2004). Folk psychology and folk morality: Response to critics.
   Google Scholar
• Lee, K., & Allen, N. J. (2002). Organizational citizenship behavior and workplace deviance: The role of affect and cognitions. The Journal of Applied Psychology, 87(1), 131–142. https://doi.org/10.1037/0021-9010.87.1.13111916207
   PubMed Web of Science ®Google Scholar
• LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis. The Journal of Applied Psychology, 87(1), 52–65. https://doi.org/10.1037/0021-9010.87.1.52
   PubMed Web of Science ®Google Scholar
• Liang, L. H., Coulombe, C., Skyvington, S., Brown, D. J., Ferris, D. L., & Lian, H. (2022). License to retaliate: Good deeds as a moral license for misdeeds in reaction to abusive supervision. Human Performance, 35(2), 94–112. https://doi.org/10.1080/08959285.2022.2032069
   Web of Science ®Google Scholar
• Lin, S.-H., Ma, J., & Johnson, R. E. (2016). When ethical leader behavior breaks bad: How ethical leader behavior can turn abusive via ego depletion and moral licensing. The Journal of Applied Psychology, 101(6), 815–830. https://doi.org/10.1037/apl0000098
   PubMed Web of Science ®Google Scholar
• Lowery, M. R., Clark, M. A., & Carter, N. T. (2021). The balancing act of performance: Psychometric networks and the causal interplay of organizational citizenship and counterproductive work behaviors. Journal of Vocational Behavior, 125, 103527. https://doi.org/10.1016/j.jvb.2020.103527
   Web of Science ®Google Scholar
• Miller, D. T., & Effron, D. A. (2010). Psychological license: When it is needed and how it functions. In M. Zanna & J. Olson (Eds.), Advances in experimental social psychology (Vol. 43, pp. 115–155). Elsevier.
   Google Scholar
• Monin, B., & Jordan, A. H. (2009). The dynamic moral self: A social psychological perspective. Personality, identity, and character: Explorations in moral psychology., 341–354.
   Google Scholar
• Nisan, M., & Horenczyk, G. (1990). Moral balance: The effect of prior behaviour on decision in moral conflict. The British Journal of Social Psychology, 29 (Pt 1)(1), 29–42. https://doi.org/10.1111/j.2044-8309.1990.tb00884.x
   PubMedGoogle Scholar
• O'Boyle, E. (2010). A test of the CWB-OCB emotion-centered model.
   Google Scholar
• Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2005). Organizational citizenship behavior: Its nature, antecedents, and consequences. Sage Publications.
   Google Scholar
• Ormiston, M. E., & Wong, E. M. (2013). License to ill: The effects of corporate social responsibility and CEO moral identity on corporate social irresponsibility. Personnel Psychology, 66(4), 861–893. https://doi.org/10.1111/peps.12029
   Web of Science ®Google Scholar
• Podsakoff, P. M., Mackenzie, S. B., & Podsakoff, N. P. (2016). Organizational citizenship behavior: Introduction and overview of the handbook. In P. M. Podsakoff, S. B. MacKenzie & N. P. Podsakoff (Eds.), The Oxford handbook of organizational citizenship behavior (pp. 1–5). Oxford Academic.
   Google Scholar
• Pugliese, E., Bonaiuto, M., Livi, S., Theodorou, A., & van Knippenberg, D. (2024). Team identification more than organizational identification predicts counterproductive work behavior and organizational citizenship behavior and mediates influences of communication climate and perceived external prestige. Journal of Applied Social Psychology, 54(2), 116–125. https://doi.org/10.1111/jasp.13017
   Web of Science ®Google Scholar
• Rahim, A. R. A., Noranee, S., Othman, A. K., Shabudin, A., & Anis, A. (2018). Organisation restructuring: The influence of interpersonal conflict, anomie, and trust in management on counterproductive work behaviour. International Journal of Management and Sustainability, 7(2), 83–92. https://doi.org/10.18488/journal.11.2018.72.83.92
   Google Scholar
• Robertson, S., & Danvers, A. F. (2020). Good for what? Social rank, character, and moral judgment. Comprehensive Results in Social Psychology, 4(2), 139–163. https://doi.org/10.1080/23743603.2020.1831378
   Google Scholar
• Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38(2), 555–572. https://doi.org/10.5465/256693
   Web of Science ®Google Scholar
• Robinson, S. L., Wang, W., & Kiewitz, C. (2014). Coworkers behaving badly: The impact of coworker deviant behavior upon individual employees. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 123–143. https://doi.org/10.1146/annurev-orgpsych-031413-091225
   Google Scholar
• Rotundo, M., & Xie, J. L. (2013). Understanding the domain of counterproductive work behaviour in China. In M. Warner (Ed.), Human resource management ‘with Chinese Characteristics’ (pp. 86–107). Routledge.
   Google Scholar
• Sattar, H., Syed, T. H., Naseem, A., Ahmad, Y., Mirza, M. Z., & Raza, M. (2021). Uncovering the indirect impact of work ethic on engineering students’ productivity through positive and negative organizational behaviors and workaholism. Sustainability, 13(5), 2922. https://doi.org/10.3390/su13052922
   Web of Science ®Google Scholar
• Schlegelmilch, B. B., & Simbrunner, P. (2019). Moral licensing and moral cleansing applied to company-NGO collaborations in an online context. Journal of Business Research, 95, 544–552. https://doi.org/10.1016/j.jbusres.2018.07.040
   Web of Science ®Google Scholar
• Showkat, S., Ahmad, S. M., & Sindakis, S. (2023). Talent management and organizational citizenship behavior in a developing market: An analysis of the Indian telecommunications sector. Journal of the Knowledge Economy, 1–21. https://doi.org/10.1007/s13132-023-01580-7
   Web of Science ®Google Scholar
• Spector, P. E., Bauer, J. A., & Fox, S. (2010). Measurement artifacts in the assessment of counterproductive work behavior and organizational citizenship behavior: Do we know what we think we know? The Journal of Applied Psychology, 95(4), 781–790. https://doi.org/10.1037/a001947720604597
   PubMed Web of Science ®Google Scholar
• Sulistiawan, J., Ekowati, D., & Alfirdaus, Z. (2020). The antecedents of salesperson deviant behavior: The role of work meaningfulness. Problems and Perspectives in Management, 18(1), 254–262. https://doi.org/10.21511/ppm.18(1).2020.22
   Google Scholar
• Sulistiawan, J., Moslehpour, M., & Lin, P.-K. (2022). Linking passion for work and emotional exhaustion in indonesian firefighters: The role of work– family conflict. International Journal of Environmental Research and Public Health, 19(22), 14629. https://www.mdpi.com/1660-4601/19/22/14629 https://doi.org/10.3390/ijerph192214629
   PubMed Web of Science ®Google Scholar
• Swazan, I. S., & Youn, S-y (2023). Frontline resilience in the retail realm: The role of moral disengagement in understanding employee behavior in the post-pandemic uncertainties. Future Business Journal, 9(1), 84. https://doi.org/10.1186/s43093-023-00263-8
   Web of Science ®Google Scholar
• Tu, Y.-T., Sulistiawan, J., Ekowati, D., & Rizaldy, H. (2022). Work-family conflict and salespeople deviant behavior: The mediating role of job stress. Heliyon, 8(10), e10881. https://doi.org/10.1016/j.heliyon.2022.e10881
   PubMed Web of Science ®Google Scholar
• Venkataramani, V., & Dalal, R. S. (2007). Who helps and harms whom? Relational antecedents of interpersonal helping and harming in organizations. The Journal of Applied Psychology, 92(4), 952–966. https://doi.org/10.1037/0021-9010.92.4.952
   PubMed Web of Science ®Google Scholar
• Vigoda, E., & Golembiewski, R. T. (2001). Citizenship behavior and the spirit of new managerialism: A theoretical framework and challenge for governance. The American Review of Public Administration, 31(3), 273–295. https://doi.org/10.1177/02750740122064956
   Web of Science ®Google Scholar
• Wagner, V. (2014). Explaining the Knobe effect. In C. Luetge, H. Rusch, & M. Uhl (Eds.), Experimental ethics: Toward an empirical moral philosophy (pp. 65–79). Springer.
   Google Scholar
• Wang, Q., & Bowling, N. A. (2016). A comparison of general and work-specific personality measures as predictors of organizational citizenship behavior. International Journal of Selection and Assessment, 24(2), 172–188. https://doi.org/10.1111/ijsa.12139
   Web of Science ®Google Scholar
• Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601–617. https://doi.org/10.1177/014920639101700305
   Web of Science ®Google Scholar
• Zhang, Y., & Du, S. (2023). Moral cleansing or moral licensing? A study of unethical pro-organizational behavior’s differentiating Effects. Asia Pacific Journal of Management, 40(3), 1075–1092. https://doi.org/10.1007/s10490-022-09807-y
   Web of Science ®Google Scholar