References
- Rani S , Mahalingam TV . The young and the restless [Online]. 2003. [cited 2005 Mar 24]. Available from: http://dqindia.ciol.com/content/dqtop202k3/bpo/103102105.asp.
- Shivani . My BPO loves me. My BPO does not. Will I get promoted? 2007.
- Babu PR . Cyber coolies in BPO. Econ Political Weekly. 2004;39(5):492–497.
- Spector P . A cross national comparative study of work- family stressors, working hours, and well being, China and Latin America versus the Anglo world. Person Psychol. 2004;57:119–142.
- Chanda R . Spreading the benefits of BPO growth. Financial Express. [cited 2005 Apr 5]. Available from: www.financialexpress.com/fe_full_story.php?content_id_87026?headline_spre…. NASSCOM. BPO job potential stays high: NASSCOM. 2005a. [cited 2009 Aug 6]. Available from: www.sify.com/finance/fullstory.php?id_13866657?headline_BPO_job_potential_sta
- Bhaduri A . Arresting attrition -learning from BPOs [Online]. 2008. Available from: http://abhijitbhaduri.com/2008/09/arresting-attrition-learning-from-bpos
- Richardson KM , Rothstein HR . Effects of occupational stress management intervention programs: a meta-analysis. J Occup Health Psychol. 2008;13(1):69–93.10.1037/1076-8998.13.1.69
- Singh AP , Singh S . Effects of stress and work culture on job satisfaction. ICFAI Univ J Organ Behav. 2009; VIII(2):52–62
- Juliet Gladies J , Kennedy V . Impact of organizational climate on job stress for women employees in Information Technology sector in India. Asia Pacific J Res Bus Manage. 2011;2(6):978–984.
- Khalid K . Role of supportive leadership as a moderator between job stress and job performance. Inf Manage Bus Rev. 2012 Sep;4(9):487–495.
- Kavitha P . Role of stress among women employees forming majority workforce at IT sector in Chennai and Coimbatore, Tier-I & Tier-II centers. Sona Global Manage Rev. 2012 May;3:267–271.
- VijayaBaskaran R . An analysis of emerging trends in big data and discretionary opportunities for Indian BPO industry. Int J Inf Technol Comput Sci Persp. 2013;2(2):441–451.